SodaStream.com Recenzje 458

I am really enjoying my Soda Stream and the ability to easily control the level of carbonation in my water. I recently used their cylinder exchange program and needed to contact the company with a question. I have to say I’m a huge fan of their fast, friendly and helpful customer service team!

SodaStream Customer Support was very efficient and courteous. They replied to my request in less than 24 hours, which is very impressive, considering it was the weekend. The issue was quickly resolved. Thank you!

First time I called about my 6 month old broken Soda Stream. They told me that they don’t have any warranty on products bought from retailers. They said their warranty only applies to machines bight directly from Soda Stream. I told them that is false. Then they said they would send me one. Next day I got an email saying my “order” was cancelled because they don’t ship to Hawaii. Next call they say that they can’t ship a replacement to Hawaii and that if I go buy a new and send them a pdf of my receipt they will send me a refund in 6 months! Then I get an email saying that if I go buy a new one I will get a refund in 3 months! Wow! Terrible customer support, just the worst. And now I am supposed to trust them with another $100?

My rep Zoe was awesome. On and off the phone in record time after a short wait (1-2 min). Dropped the canisters at Kohl's, sent the email at the store, and got a response saying my new canisters were were on their way to me. All within about 45 min. Awesome work, SodaStream. My life did sparkle that day!!

Very easy return and refill. Saves a trip out of town and I’m never out of bubbles. Great customer service also. Would give 10 stars if possible.

Some bottles came damaged in the shipment and they replaced them rather quickly. Very impressive.

I have had a few interactions with Customer Service and they have all been exceptional! So nice to speak to a person who can solve your issue!

I reached out regarding an unexpected charge related to a cylinder return, and the experience with SodaStream's support team exceeded my expectations.

Nicole handled my case promptly, issued a full refund, and genuinely listened to my concerns about the return process. She took proactive steps to make sure this wouldn't happen again. It's rare to receive this level of personalized service. The product is great, and now I can say the customer support matches it. Highly satisfied!

Great customer service. Quick and sent out a replacement until for the one that broke under warranty.

We love exchanging our CO2 containers, very easy, hassle free. There is also a variety of products to flavor enhance your bubbly water :-)

I had an experience and needed customer service, and they were kind, understanding, and helpful.

Love being a regular of SodaStream!

I worked with Melissa at SodaStream Customer Success and she helped me with 2 separate 2 canister options since they fit right into my mailbox. Now I get 2 separate CO2 orders every other month.

Customer service is top notch with this company. I've had my SodaStream for several years now, and the few times there was some hiccup, I was able to get ahold of customer service quickly, and they always fixed the issue in a way that involved minimal hassle for me.

One of the supplies I ordered recently was delivered to the wrong address, despite the address information being correct. The support agent showed me the delivery photo, and I said "that's not my front door". She immediately arranged for another package to be sent out. This was not SodaStream's mistake, and other companies might have told me to contact USPS or UPS or whoever, but these folks just took care of it.

That's why they deserve five stars.

It is now rare to have humans in customer service that actually READ a complaint. SodaStream kept me as a customer for excellent service and a quick resolve of my concern.

While I made the error in what I ordered, Sodastream went above and beyond to help me correct the issue. Levi was super helpful and very kind in the process.

I had to reorder a co2 cannister after receiving a damaged package and one cylinder had "fallen" out of the package. Soda Stream said that they would send a return label and I did not receive one, so I waited past the 60 days return policy and was billed $32 for two cannisters. Upon calling customer service, Gabriella assisted and refunded the charge and politely resolved the problem, Thanks Gabriella

One of the truly professional and exceptional companies. Thank you for solving my problem quickly and painlessly. I am a true customer.

Levi and SodaStream have been amazing to work with. Our machine had an issue 8 months into owning it and after helping me diagnose what it was, they sent me a new one FREE of charge. They didn't even charge for shipping. When they found out that my husband had mistakenly recycled the cord as well as the machine, they sent us a new one of those for free too!
On top of that, they were just helpful and kind throughout. I haven't had service like that anywhere in a longggg time.

The customer service experience at SodaStream has always been quick and friendly! They’re really helpful and have answered all my questions. They are also understanding and flexible with the subscription service. Thank you, Nola!

Nola was very helpful in explaining and answering questions about SodaStream and their exchange program. We spend too much money on buying seltzer bottles every week. The cost of the SodaStream will be a cost savings for us. We cant wait to get started!

Soda Stream customer Support provided excellent service for the questions I asked.