Booking process is as per other similar platforms ( i.e: Urban) but i feel there is more choice of treatment. I’ve used a very competent therapist for different treatments and she did not disappoi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a great experience using the Ruby app. It was incredibly easy to navigate, and finding and booking a massage was quick and straightforward. The whole process was seamless, from browsing availa... Zobacz więcej
Just awful Appointment cancelled two hours as they were unable to find a therapist. This caused immense problems for me , had to forgo the manicure for an important dinner. My fees which was c... Zobacz więcej
Reakcja na opinię
My first spray tan but deffo not the last!! I got so many compliments, and it looked very natural. I also appreciated that even though the girl I had booked with couldn’t make it anymore, they were qu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Ruuby is the leading at-home beauty and wellness platform, connecting you with vetted, professional therapists wherever you are. Whether you're booking a massage, blowdry, manicure, spray tan, facial or makeup appointment — we come to you. No salon. No commute. Just exceptional beauty and wellness, at home, early until late, 365 days a year. We partner with some of the industry's most respected brands — including Dr Barbara Sturm, K18, L'Occitane — to bring their most sought-after treatments and products directly to your door. From last-minute blowouts to full bridal parties, hotel suites to home spa days, our 2,000+ experts deliver salon-standard results without the salon. Available across London, Manchester, the South of France, Switzerland and the UAE.
Dane kontaktowe
6A Addison avenue, W11 4QR, london, Zjednoczone Królestwo
- 02074608319
- concierge@ruuby.com
- ruuby.com
4,2
Dobra
178 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 44% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The Best App for At home beauty services
I am using the app all the time especially for my mani /pedi treatments and they never disappoint. The therapists are very professional and I love having them pamper me.
1 listopada 2022
Opinia niezależna
Excellent service
15 sierpnia 2022
Opinia niezależna
Absolutely brilliant
Absolutely brilliant. Love the convenience of having treatments done at home. Would highly recommend!
5 listopada 2022
Opinia niezależna
Best beauty home ever 👍I highly…
Best beauty home ever 👍I highly recommended
1 listopada 2022
Opinia niezależna
Amazing beauty concierge
Amazing beauty concierge! Would highly recommend. Always super easy to book for any last minute beauty treatments and so convenient.
7 listopada 2022
Opinia niezależna
I am very disappointed with the…
I am very disappointed with the service. I was supposed to have an event and I was let down. The master did not come to me, I was informed an hour before my visit. This is a terrible company and I do not recommend.
17 października 2022
Opinia niezależna
Not reliable and overpriced
I tried to book my £40 gel manicure (plus booking fee of course) twice now.
The first time I needed my nails done for a wedding. At the scheduled time nobody turned up. When I called the head office to enquiry about the delay, I was told they didn't know why the beautician hadn't turned up. I got a refund, but had to go to the wedding with DIY manicure because it was too late to book elsewhere.
I decided to give Ruuby another chance, so I booked again for a gel manicure just before my summer holidays.
This time I got a text from Ruuby half an hour before the appointment telling me that, because of an emergency, the beautician could not make it.
Once again DIY manicure.
Not the kind of professionalism I am used to.
8 sierpnia 2022
Opinia niezależna
Used Ruuby for the first time last…
Used Ruuby for the first time last weekend and booked one classic manicure and one gel pedicure for a friend of mine and myself.
Both ladies, who came, were really lovely, used nice products and had a good selection of colours and so on.
Overall it was a really lovely experience, I will definitely "be back". :-)
10 marca 2022
Opinia niezależna
Pompous company
I wouldn’t recommend working for them. Poor communication, impeding your work, derogatory, unfair treatment,etc.
I did not feel inspired but instead was catering to the spoiled, petty, entitled and totally lacking in unoriginality.
7 listopada 2021
Opinia niezależna
When I have had a RUUBY treatment at…
When I have had a RUUBY treatment at home - the technicians and therapists have been brilliant. And I love that you can have a treatment in the comfort of your own home.
However, on one occasion the therapist never showed up (after waiting an hour), I was refunded and rebooked for another day - again the booking was cancelled 5 minutes before, they refunded and rebooked me a third time - however, I had to chase for the refund and there was a lot of back of forth.
Then a couple of weeks ago I booked online using a voucher I had been gifted. I entered it at checkout but then the full amount was taken out of my account. I immediately messaged them on their “chat” a few minutes after I had booked to ensure that the voucher had been used. No answer.
I then emailed and was told to send them the code, then send them a photo and eventually told that there was nothing they could do and that I should simply regift the voucher!
Pretty poor customer service - effectively I had to spend £50 of my own money on what was a gifted birthday present. When they could have easily refunded me the amount.
Therefore, won’t be using them again sadly - would have done if they had dealt with this better.
8 czerwca 2021
Opinia niezależna
Ruuby Addict
Started using Ruuby after the first lockdown and have used them ever since.
Really user friendly app, their concierge service is so friendly and helpful!
Everyone has been so pleasant, it’s much more enjoyable to have these things done at home. I find salons so intimidating!
Amazing blowdries! Great cuts! Super punctual therapists with amazing customer service!
14 kwietnia 2021
Opinia niezależna
I booked a makeup service for my girlfriend
I booked a makeup service for my girlfriend's birthday as a surprise. The makeup artist was friendly, professional and my girlfriend looked a million dollars!! Would definitely recommend and use them again.
14 kwietnia 2021
Opinia niezależna
The best mobile beauty app
The best mobile beauty app. Its always a 5star experience. Thank you Ruuby
14 kwietnia 2021
Opinia niezależna
The best mobile beauty app ever!
The best mobile beauty app ever!
5 ⭐️⭐️⭐️⭐️⭐️
14 kwietnia 2021
Opinia niezależna
Amazing service as always
Amazing service as always! Thank you, Ruuby!
14 kwietnia 2021
Opinia niezależna
Finally
Finally, managed to book a massage and feel human again. Great service. Thank you Ruuby.
14 kwietnia 2021
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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