Booking was cancelled 30min before my 5.30 appointment, the evening before going on holiday. I was charged and a refund will take 5 to 10 working days. In summary do not use this company if you don’t... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Big big thank you to Jolanda you really make my day. I feel so much relief you been such a good support and the professionalism you put into what you do. I really recommend this lady.
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... Zobacz więcej
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Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my worki... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Napisane przez firmę
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Dane kontaktowe
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, Zjednoczone Królestwo
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4,5
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I will never use this company again had…
I will never use this company again had my eyebrows threaded and tinted could not believe how she did it. First of all she wanted me to lay on my couch she never came with her own bed like the app said so I said should I just sit on my kitchen chair she said no the couch is better 🤷♀️ I have had my eyebrows done for years never had to lay on a couch she put the dye on first but she used her fingers to put it on she had no clue what she was doing anyway she couldn’t thread too save her life total waste of money £45 and I never asked for her the company changed the therapist 3 times without asking me first I just should of cancelled straight away lesson learned never again
13 lipca 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Lisa,
We're incredibly sorry to read this and are deeply disappointed to hear about your experience. This is certainly not the standard of service we aim to provide and we completely understand why you've been left feeling so disappointed.
We take feedback like this very seriously and are currently looking into the concerns you've raised so that we can fully understand what happened. We'll be in touch with you directly as soon as we've completed our investigation.
We sincerely apologise for your experience.
Kind regards,
Mollie
Unreliable - last minute cancellation
Booking was cancelled 30min before my 5.30 appointment, the evening before going on holiday. I was charged and a refund will take 5 to 10 working days. In summary do not use this company if you don’t have time for a back up plan. Of course if I customer cancelled last minute, the company would charge and rightly so
10 lipca 2026
Opinia niezależna
Odpowiedź od Secret Spa
Thank you for taking the time to leave your feedback.
We're very sorry that your appointment didn't go ahead as planned. This is not the standard of service we aim to provide and we completely understand your disappointment.
Your refund was processed immediately after the cancellation, however, it can take 5–10 working days to reach your account depending on your bank.
We also appreciate your comments regarding our cancellation policy. We do have policies in place for both clients and professionals, and any last-minute cancellations by professionals are reviewed internally and handled in line with those policies.
We sincerely apologise for letting you down and hope you'll consider giving us another opportunity in the future.
Best wishes,
Mollie
Big big thank you to Jolanda you really…
Big big thank you to Jolanda you really make my day. I feel so much relief you been such a good support and the professionalism you put into what you do. I really recommend this lady.
6 lipca 2026
Opinia niezależna
Perfect BIAB
Perfect BIAB. Not only do my nails look beautiful but Nora was neat and tidy and a lovely person too to chat to. I would book her again.
4 lipca 2026
Opinia niezależna
مستوى النظافة و الخدمة خاصة الحجز و…
مستوى النظافة و الخدمة خاصة الحجز و الإدارة ليس جيد
1 czerwca 2026
Opinia niezależna
Damaged nails - Pop Up at Virgin Atlantic Clubhouse LHR
I booked a gel manicure with Secret Spa at the Virgin Atlantic Clubhouse LHR expecting a premium service. Instead, I received a manicure that was visibly uneven, with gel flooded into the cuticles, poor finishing and multiple layers applied to cover mistakes rather than correcting them.
More concerning was the removal process. I explained from the outset that I was wearing Bio Sculpture gel, which the technician acknowledged and discussed. Despite this, the removal took over 40 minutes (not 15 minutes) and involved repeated scraping, leaving my natural nails damaged. Secret Spa later accepted that the service fell below their standards and refunded the treatment, but refused to reimburse the ongoing restorative treatment my damaged nails now require.
Their explanation that the treatment should have been declined is difficult to reconcile with the fact that they accepted the booking, assessed my nails before starting and proceeded with the service. A premium service should come with the appropriate level of expertise and accountability. The manager discussed a complaint from another customer to my nail tech as I was leaving.
I was ultimately left with damaged nails ( white spots, thinness, breaking, sore) and the cost and inconvenience of ongoing treatment. I cannot recommend the service based on my experience.
Update
I have only ever had 3 gel manicures in my life prior to this experience. My nails were in perfect condition. The pictures sent to the founder of the business showed the extensive damage. If my nails were in poor shape no nail technician would have dreamt of performing a gel manicure.
I will be seeking compensation through the Small Claims Court.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Dee,
Thank you for taking the time to share your feedback. We are incredibly sorry to hear about your experience and fully appreciate how disappointing this must have been.
After reviewing your complaint, we carried out a detailed review with the professional involved. While the therapist had noted that your nails appeared delicate in places before treatment, we also identified areas where the service fell below our expected standards. We have addressed these directly with the therapist as part of our ongoing quality processes.
Throughout our correspondence, we made several attempts to resolve the matter and offered a number of goodwill gestures in addition to a refund. However, we were unable to accept responsibility for ongoing treatment carried out by third-party providers where causation could not be established.
We are genuinely sorry that your experience fell below expectations and appreciate you taking the time to bring this to our attention.
Warm regards,
Mollie
Last minute cancellation, tried to charge extra to rearrange
I booked hair and makeup a month and a half in advance for my brother wedding for my mum and I. 3 weeks after booking the stylist asked if we could move our appointment early which we couldn't do due to a wedding event in the morning. 3 days before the wedding we got an email saying our stylist had cancelled and they couldn't find anyone else. Later on they came back saying they could split our appointments across the times we said we couldn't do, for an extra cost of £21. Awful service, multiple people responding to the same email. No respect for the customer on such important days.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Sarah,
I'm so incredibly sorry to hear about your experience, especially with this being for your brother's wedding.
We completely understand how upsetting it must have been to have your confirmed booking cancelled just a few days before such an important occasion. While we did our best to find an alternative, we're truly sorry that the revised timings didn't work for you.
We're absolutely mortified to hear that you were asked to pay an additional cost after our therapist cancelled your confirmed booking. This is not something we would ever expect a client to pay. The team member assisting you was new and unfortunately made an error when arranging the alternative appointments, and we're so sorry for the confusion and frustration this caused.
We're genuinely so sorry that we let you down on such an important day. This is not the level of service we strive to provide, and we sincerely apologise for the additional stress this caused.
Warm regards,
Mollie
Best kept secret ever
Best kept secret ever! So easy, my treatment was seamless and great.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Clare,
Thank you so much for your lovely feedback. We’re delighted to hear you found the experience so easy and seamless, and that you were happy with your treatment.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Secret Spa is the best secret
Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my working day. Would highly recommend.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Karen
Thank you so much for your lovely feedback. We’re delighted to hear you find Secret Spa such a convenient way to fit treatments around your working day and that you’ve been enjoying the service regularly.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Fantastic for events and last minute bookings
I’ve used secret spa for hair, spray tan and make up for events and holidays and have had a great experience with finding really good practitioners. I’ve also found the customer service to be very helpful. Would definitely recommend.
28 maja 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Cmcd,
Thank you so much for your lovely feedback. We’re delighted to hear you’ve had such great experiences across hair, spray tan and make-up, and that you’ve found our practitioners and customer service so helpful.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Consistently great experience with Secret Spa
I have used Secret Spa a couple of times recently for an at home spray tan and both experiences with Amanda have bern amazing! The account set up / booking system is super easy to use and very intuitive, and the customer service is outstanding. I will definitely continue to use Secret Spa for this treatment and explore other at-home treatment services moving forward too!
19 maja 2026
Opinia niezależna
Odpowiedź od Secret Spa
Hi Anna,
Thank you so much for your lovely review.
We’re so pleased to hear you’ve had such great experiences with Amanda and that the booking process and customer service have been seamless from start to finish. It’s wonderful to know the at-home spray tan appointments have been such a success.
We really appreciate your continued support and look forward to treating you again soon, whether for another tan or one of our other at-home services.
Best wishes,
Mollie
Loved loved my treatment with Karolina
Loved loved my treatment with Karolina. So efficient and easy. Came in and just got to it, no fuss, no excessive talking whilst had to work throughout the treatment. Amazing and loved it. Definitely using SS again.
22 maja 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Violet,
Thank you so much for your lovely review.
We’re so pleased to hear you had such a great experience with Karolina and that the treatment fit so seamlessly into your day. It’s wonderful to know you found everything efficient, comfortable and stress-free while you worked.
We’ll be sure to pass your kind words on to Karolina, and we look forward to booking you in again soon.
Warm wishes,
Mollie
Odpowiedź od Secret Spa
Hi Ruth,
Thank you so much for your kind feedback. We are glad to hear you've had a great experience with us.
Best,
Mollie
10/10 Recommendation for Secret Spa
Would really recommend Secret Spa, it is so easy to book and olga, who did my spray tan was quick, friendly and professional
7 maja 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Juliet,
Thank you so much for your lovely recommendation.
We’re so pleased to hear you found the booking process easy and had such a great experience with Olga. We’ll be sure to pass your kind words on to her.
Thank you again for your support and we look forward to booking you in again soon.
Warm wishes,
Mollie
Wow - so relaxing
Wow! I was lucky enough to be going to the BAFTA’s yesterday
I was struggling finding a hairdresser open as it was a Sunday and I had to be red carpet ready for 12 noon.
This is where I found secret spa.
They didn’t have the time I wanted so I did a request and they found me Petronella.
She came to my hotel room and made me red carpet ready in the time I requested.
No issue with travelling to and from a hairdressers
I was able to not stress.
Would def use again.
Thank you
10 maja 2026
Opinia niezależna
Odpowiedź od Secret Spa
Thank you so much for your wonderful feedback.
We’re absolutely delighted we could help get you BAFTA red carpet ready and take some of the stress out of your morning. It’s lovely to hear Petronela made the experience seamless and relaxing for you, especially with the convenience of having everything done in your hotel room.
Thank you again for choosing Secret Spa, and we’d love to pamper you again soon!
Warm wishes,
Mollie
Just had Soonay for a mani/pedi.
Just had Senoor for a mani/pedi.
High standard
Punctual
Delighted!
8 maja 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Patricia,
Thank you so much for your lovely review! We're so pleased to hear you had such a great experience with Senoor.
It’s wonderful to know you were happy with the high standard of the treatment. We’ll be sure to pass your kind feedback on to her.
We really appreciate your support and look forward to booking you in again soon!
Warm wishes,
Mollie
Very disappointing, uneven spray tan
Very disappointing spray tan! The end result is uneven and there are very obvious areas on my body that were completely missed with the spray gun, like the sides of my arms and legs where I’m left with white streaks. I’ve had better results doing my own fake tan application at home, which is what I’ll be sticking to doing from now on. My beauty therapist was incredibly friendly and made me feel at ease, so it’s a shame to have this bad result. I feel she should’ve taken her time to throughly check if she had done an even application or needed to address some areas. Instead, it felt rushed and she clearly didn’t check the application well enough before proceeding to dry the spray with warm air.
There are a couple of dark patches where the tan stuck to medical adhesive from dressings that I thought I had exfoliated off but evidently some of it still remained. I fully accept this is not as a result of Olga’s technique and I would like to make it clear that I am NOT complaining about these specific dark patches. My dissatisfaction lies with the very uneven application by Olga with the spray gun, whereby there are parts of my body with no tan at all. Additionally, we discussed a light-medium colour and it has come out way darker than that. As a person with fair skin, it looks extremely unnatural. I’m forced to scrub the tan off immediately, which is a complete waste of money.
2 maja 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Katherine,
I’m very sorry for the delay in responding to your review, and I’m really sorry to hear you were disappointed with the results of your spray tan.
Thank you for taking the time to provide such detailed feedback. I do appreciate you also highlighting that Olga was friendly and made you feel at ease during the appointment, though I completely understand this does not make up for the result.
As we’re only just seeing this review, we’d really appreciate the opportunity to look into this further with the professional directly. Without seeing the results, it’s difficult for us to properly assess what may have caused the finish, as a number of factors can sometimes affect how a tan develops on the skin.
If you’re happy to, please could you contact us at bookings@secretspa.co.uk with a few photos of the results so we can investigate this fully and work towards a resolution for you.
Warm regards,
Mollie
Odpowiedź od Secret Spa
Hi Christina,
Thank you so much for taking the time to share your feedback. We’re delighted to hear you found the service convenient and that you were happy with your manicure.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Great reflexology!
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is such a blessing. Keely was personable and professional, the reflexology was great and I felt the benefits that evening and the days that followed. I was so pleased that I booked again with her the following week. I'd definitely recommend Secret Spa and Keely!
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Andrea,
Thank you so much for taking the time to share such lovely feedback. We’re delighted to hear you’ve enjoyed your experiences with Secret Spa and that your first reflexology treatment at home was such a positive one.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Reliably great therapists
I have a regular therapist who is reliably amazing but if she isn’t available I know I can trust any of the therapists I choose to do a great job.
28 marca 2026
Opinia niezależna
Odpowiedź od Secret Spa
Dear Trish
Thank you so much for your lovely feedback. We’re delighted to hear you’ve had such a consistent experience with our therapists.
We really appreciate your trust in us and look forward to welcoming you back again soon.
Warm regards,
Mollie
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