DONT BUY ONLINE!
DONT BUY ONLINE!!
I have been a Walmart Plus customer, and a regular Walmart customer for years. I don't expect to be treated with such disrespect and lied to. I have been a Walmart Plus customer and have my groceries delivered for over 4 years. I ordered a small product less than $10 after seeing it in the store and then decided a couple of days later to go ahead and order it with my regular delivery. Ordinarily when they do not have something in stock at the store they will tell me that it is out of stock. If it has to be delivered it will tell you online that it will have to be delivered and you'll get it in a couple of days. Which I always do usually it comes the next day delivered by fedex. This particular item was sold by a third party seller in China. But there's no way to know that on the website China ships their stuff to a warehouse in the United States and they mail everything out through the United States Postal service. My mailing address is different than my home address. I live in a resort area with RVs and we do not have mailboxes. I have a separate post office box in another town. So these packages that are being shipped by third-party sellers I cannot get them. Sometimes they get sent back to the seller sometimes the Postal Service marks them undeliverable and sells them off. There's really not any rhyme or reason to that. In the past because of this unique situation Walmart has always refunded my money. But evidently now the seller has the option as to whether they want to refund your money or not. Or you have to wait until the delivery date which is constantly changing to get your money back. And if the package is not delivered you will probably not get a refund. That is so wrong on so many different levels. Number one I can't go on the Walmart website and see what is third party seller. The only way I know is when they ship it you then find out that it's going through the Postal Service which means it's too late you can't cancel it and you're probably not going to get it. I don't buy stuff from third party sellers because most of them send it through the postal service. Or at least I know that I'm getting it through a third party seller if I buy it through amazon. Walmart does not give you any indicator that it is a third party seller until it's already been shipped. That they are now telling me that I may or may not get my money back is beyond reprehensible. I spoke with two customer service Representatives earlier in the week and was promised a refund and it never showed up. I escalated it to a supervisor and she's going to turn it over to billing. Which is why I'm here telling you don't shop online with Walmart unless you're pretty sure it's going to get delivered to your house. And it's coming from China so there's a real good chance it's going to get lost along the way. And you're not going to get a refund.








