Remi Cachet Recenzje 

667
•
Wynik TrustScore: 4 na 5

4,2

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

By far the best hair extension brand. Always go above and beyond for me even as a sole trader. It means a lot to someone like me to be recognised, appreciated, and shown such support.. Thankyou to all... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Brilliant service from start to finish! I had to return some hair as it was the wrong colour, and they kept me updated throughout the whole process. I was worried when I realised I’d forgotten to incl... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I’ve been using remi cachet for a number of years now, they are genuinely my number 1 supplier, the brand that I will always recommend to all of my clients and that I can truly vouch for. The hair qua... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I’m honestly so disappointed with these hair extensions. I ordered shade T5-7/20 and within a couple of weeks they started turning really warm and brassy—almost ginger/orange in certain lighting.... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Dostawca przedłużeń włosów

Napisane przez firmę

Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

667 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,2

Wszystkie recenzje

(667)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 161

Napisz recenzję
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Oceniono na 5 z 5

The only extensions I trust for my clients

As a professional hairstylist, I've worked with many extension brands over the years but Remi Cachet is by far my go-to for consistent, high-quality results.
I mainly use the Elegance range on my clients, and the hair is absolutely beautiful thick from root to tip, soft, and long-lasting. With proper aftercare, most of my clients get 12 months or more out of their extensions, which is incredible.
The colour range is fantastic and blends seamlessly, especially with methods like nano tips, tapes, and wefts. My clients always comment on how natural the hair feels and how well it holds up between maintenance appointments.
Yes, it’s a premium product but I believe in investing in quality, and so do my clients. Remi Cachet has never let me down, and I wouldn’t use anything else in my salon.
Highly recommend to fellow professionals looking for reliable, luxury-grade hair extensions.

29 sierpnia 2025
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Odpowiedź od Remi Cachet

Hi Laura,

We appreciate your detailed feedback as a professional hairstylist. We're happy to hear that our Elegance range consistently delivers high-quality results for your clients, with its beautiful, long-lasting hair.
It's great to know the color range blends seamlessly and that your clients find the extensions feel natural.

Thank you for recommending our extensions to fellow professionals.

Best Wishes
Remi Cachet
Customer Support

Oceniono na 5 z 5

Never disappointed

I’ve been a Remi Cachet customer for years now and I have never been let down by them! Great customer service particularly from Rachael.

5 września 2025
Opinia niezależna
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Odpowiedź od Remi Cachet

Hi Josie,

We're happy to hear that you've had consistently positive experiences with us over the years.

It's great to know that you appreciate the customer service you've received.
Thank you for your long-standing support!

Best Wishes
Remi Cachet
Customer Support

Oceniono na 5 z 5

Fab hair great customer service been…

Fab hair great customer service been buying from this company for years and years 👍

20 sierpnia 2025
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Odpowiedź od Remi Cachet

Hi Dawn,

We're happy to hear that you consistently have a great experience with our hair and customer service. Thank you for your long-term support; we appreciate it!

Best Wishes
Remi Cachet Customer Support

Oceniono na 5 z 5

Ordered the qute hairdryer at abit of a…

Ordered the qute hairdryer at abit of a risk, as there isn’t much I could find on reviews, the
Description on the website explained different parts of the hairdryer and what would be expected and I can honestly say it met up to the expectations. It’s lightweight powerful and I like that the attachments are magnetic, it came with three different nozzles and the packaging was quite impressive. I also got a tote bag which is perfect for mobile hairdressing. The rebrand of the nano ring tins are much better as they are metal and flat which is better for storage.

18 sierpnia 2025
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Odpowiedź od Remi Cachet

Hi Lauren,

We appreciate you taking a chance on our hairdryer!

We're happy to hear that it lived up to the description and that you find it lightweight and powerful. It's great to know you like the magnetic attachments and the new Nano ring tins, we love them too! :)

Thank you for your positive feedback!

Best Wishes,
Customer Support, Remi Cachet

Oceniono na 1 z 5

Colour fade dispute

I am currently in dispute with Remi Cachet over a set of extensions that discoloured drastically within just a few weeks of wear, despite being cared for exactly as instructed with their own branded products.

The company has explained that this is “normal” and to be expected with ash tones, and even suggested recolouring them — despite their own website discouraging recolouring and promoting the Elegance range as lasting up to 18 months.

When I raised this, I was told their Hairsurance policy makes clear that colour is not guaranteed. However, I do not accept that a premium product should become unusable so quickly.

I am seeking either a replacement or a refund and hope the company will resolve this fairly. I will update this review if and when a satisfactory resolution is received from Remi Cachet.

Update: Company response suggested recolouring, which contradicts their own advice. I maintain my request for a refund or replacement and will update again when resolved.”

Update: I’m relieved to report that after some further correspondence Rebecca intervened and organised a full refund for the faded set.

This should not have taken so many emails but I’m thankful my issue was solved fairly.

24 sierpnia 2025
Opinia niezależna
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Odpowiedź od Remi Cachet

Hi Kyla,

Thank you for taking the time to share your experience. We take any and all feedback seriously.

I can see you are currently in communication with our customer support team as we try to resolve this matter.

It is important to note that fading on 100% Human Hair is to be expected and colouring of any hair, extensions or not, would require maintenance appointments every 8-10 weeks.

Modifications to colour of the extensions are at the customer's own risk as we are unable to control the products used when doing so.

We hope to have this resolved as promptly as possible.

Best Wishes,
Remi Cachet Customer Support

Oceniono na 5 z 5

Amazing no matter products and quick…

Amazing no matter products and quick delivery xx

13 sierpnia 2025
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Odpowiedź od Remi Cachet

Hi Jeni,

We're happy to hear that you are amazed by our products and quick delivery. Thank you for your positive feedback; it means a lot to us.

Best Wishes,
Remi Cachet - Customer Support

Oceniono na 5 z 5

Great extensions and great customer service

I love the extensions. I ordered the wrong colour and it was no problem to return

13 sierpnia 2025
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Odpowiedź od Remi Cachet

Hi Tara,

We're happy to hear that you love the extensions!

We appreciate you letting us know that the return process for the colour exchange was easy for you. Thanks!

Best Wishes,
Remi Cachet - Customer Support

Oceniono na 5 z 5

Amazing quality

Amazing quality

18 sierpnia 2025
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Odpowiedź od Remi Cachet

Hi Yasmine,


Thank you for the 5-star review, We really do appreciate it!

Best Wishes

Remi Cachet Customer Support

Oceniono na 1 z 5

Terrible hair- do not buy Remi Cachet

Terrible hair. We bought the extensions and had them fitted. 4 months after one refit they are orange. This is obviously ( after reading other reviews) an issue with the dye used. They are blaming us and saying its usual wear and tear. Disgraceful!

The dedicated team have said because of the original hair used, this can happen. They should put this on their site! Hair may only last 4 months and it's up to the purchaser to fix it!!

I have the same darkened roots and they're Still perfect after a similar time. So the issue is clearly the hair BUT nothing is offered as a resolution to spending so much for 4 months hair!

18 sierpnia 2025
Opinia niezależna
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Odpowiedź od Remi Cachet

Hi Joanne,

Thank you for taking the time to share your thoughts.

We are really sorry to hear you feel this way and we always aim to provide as much help as possible.

I can see that a member of our dedicated Customer Support team is currently in communication with you.

Best Wishes,
Remi Cachet Customer Support

Oceniono na 5 z 5

Excellent product …

Excellent product fantastic customer service and support

31 lipca 2025
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Odpowiedź od Remi Cachet

Hi Marion,

We're happy to hear that you had such a fantastic experience with our product and support. Thank you for your positive feedback.

Best Wishes - Remi Cachet, Customer Support

Oceniono na 5 z 5

Amazing hair !

Amazing hair !

21 lipca 2025
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Odpowiedź od Remi Cachet

Hi Chloe,

Thank you very much for leaving us a 5 star review, We are very happy that you Love your hair.

Best Wishes,
Customer Support - Remi Cachet

Oceniono na 1 z 5

Quality has gone downhill

I’ve been a loyal customer and previously had great results using Remi Cachet, but this time has been a disaster. I had two full deluxe wefts fitted, but there was nothing deluxe about them. The hair is shockingly thin at the ends - it genuinely looks like something you’d pick up from a market stall, not a premium brand.

I spent over £800 including the fitting and additional lengths, only to be left with flat, lifeless hair that doesn’t resemble the quality I once trusted. What’s worse is the brand’s response - they told me to send the hair back after it was fitted. At that price point, they know most people can’t just remove and return the hair once it’s installed, so it feels like a convenient way to avoid responsibility.

After reading recent reviews, it’s clear I’m not the only one seeing this drop in quality. Sadly, I won’t be buying from Remi Cachet again. If you’re considering investing in their hair - don’t. Save your money and shop elsewhere.

24 maja 2025
Opinia niezależna
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Odpowiedź od Remi Cachet

Hi Andreana,

Thank you for taking the time to share your feedback — we genuinely value all comments, as they help us continually improve.

We’re truly sorry to hear that you’re not satisfied with your purchase. Our goal is for every customer to feel confident and happy with their hair, and we are committed to resolving any concerns as quickly and effectively as possible.

In some cases, resolving an issue may require the hair to be returned for assessment. While we strive for consistent quality and excellence, we also acknowledge that each donor is unique, and on rare occasions, faults may occur. A thorough examination allows us to better understand and address any potential issues.

We can confirm that a member of the Additional Lengths Customer Support team has reached out via email and continue to assist you with this.

Thank you again, for your feedback.

Best wishes,
Remi Cachet Customer Support

Oceniono na 5 z 5

10/10 quality

I am from Sydney Australia and purchased Remi cachet after doing a hair extension specialist course.
These are the best hair extensions I’ve ever had, the quality is excellent and would absolutely recommend this brand to everyone.

18 lipca 2025
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Odpowiedź od Remi Cachet

Hi Ashleigh,

We're happy to hear that you consider our hair extensions the best you've ever had! We appreciate your recommendation and are so glad you find the quality excellent.

Thanks for sharing your positive experience!

Best wishes,
Customer Support - Additional Lengths

Oceniono na 5 z 5

Perfect quality and clients allways…

Perfect quality and clients allways happy

15 lipca 2025
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Odpowiedź od Remi Cachet

Hi Rima,

We're happy to hear that our quality meets your expectations and your clients are always happy.
Thank you for your positive feedback!

Best wishes,
Customer Support - Additional Lengths

Oceniono na 1 z 5

Terrible hair and even worse customer service

I previously reported how awful my hair had gone after only 16 weeks. Left a review was told to reach out. Reached out was palmed off AGAIN there not interested in helping. The colour fading is awful my hair is orange totally different colour to advertised and sold. Ratty thin and has shed. They didn’t even ask to see it before blaming me. All of the responses on here asking you to reach out are just to look like they care once you do there not interested at all. I spent hundreds and it lasted less tho an a third of the marketed times it’s awful hair and the customer service is worse. If I could add photos to this review I would but I’d urge anyone to look on TikTok for recent social media posts of how bad this hair has gotten. They’ve spent a lot of money on a rebrand and seem to have forgetton its good quality hair we pay for not a packet.

24 lipca 2025
Opinia niezależna
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Odpowiedź od Remi Cachet

Hi Bethany,

Thank you for taking the time to leave your feedback — we’re truly sorry to hear about your experience and disappointment with the product.

As previously advised, when concerns arise regarding professional hair services or application, we recommend that customers contact their stylist directly. This allows for a more accurate assessment of the issue in context, as many factors can contribute to changes in hair condition over time. Should a stylist require further support from us, we are always more than happy to assist.

We can confirm that we are in contact with your stylist and are working collaboratively to better understand the situation and find a suitable resolution.

Best wishes,
Remi Cachet Customer Support

Oceniono na 5 z 5

Delivery and quality of hair is…

Delivery and quality of hair is unbelievable my clients love the hair and so do we

4 lipca 2025
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Odpowiedź od Remi Cachet

Hey,

We're happy to hear that you and your clients love the hair's quality and our delivery service.

Thank you for sharing this positive experience with us!

Best wishes, Customer Support - Remi Cachet

Oceniono na 5 z 5

Delivered with in two days hair is by…

Delivered with in two days hair is by far the best around

4 czerwca 2025
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Odpowiedź od Remi Cachet

Hi Rachael,

We're happy to hear that you received your hair quickly and that you feel it is the best around.

Thank you for your positive feedback!

Best Wishes - Customer Support - Remi Cachet

Oceniono na 5 z 5

Great hair

Great hair
Fast delivery
Easy to order from website

26 czerwca 2025
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Odpowiedź od Remi Cachet

Hi Susan,

We're happy to hear that you had a great experience with our hair and fast delivery. We appreciate your positive feedback about our website.

Best Wishes, Remi Cachet - Customer Support

Oceniono na 5 z 5

Great customer service

Great customer service. Deliveries are always on time and hair, although on the pricier side, is gorgeous and lasts a long time

1 lipca 2025
Opinia niezależna
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Odpowiedź od Remi Cachet

Hi Suzanne,

We're happy to hear that you had a great experience with our customer service and on-time deliveries. We appreciate your feedback on the hair's quality and longevity.

Thanks for sharing!

Best Wishes, Customer Support - Remi Cachet

Oceniono na 1 z 5

WORST HAIR I’VE EVER HAD

I’m not one for leaving negative reviews but I couldn’t be more disappointed in my hair from remi cachet. After spending £600 on hair it is the WORST HAIR I have EVER had. I tried these for the first time after hearing amazing things about them and couldn’t be more upset with the quality. The hair is awful and after 6 weeks the shedding and colour fade is actually terrible. I change my hair every 6 months as a rule but this hair has no longer than 8 weeks in it. After reading all the other reviews it appears I’m not the only one. Save your money girls, shop elsewhere.

29 czerwca 2025
Opinia niezależna
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Odpowiedź od Remi Cachet

Hi Shaniece,

We're truly sorry to hear that your experience with our hair hasn't met your expectations.

Unfortunately, there are no order details linked to your review, so we're unable to investigate this further or reach out to you directly.

We’d really appreciate it if you could get in touch with our dedicated Customer Support team at help@remicachet.com or 0330 175 2551, who are here to help and can look into this in more detail for you. If you’re able to provide your order number and any supporting information, our team will do everything they can to assist you.

We appreciate your feedback and genuinely hope you’ll give our team the chance to look into this further and support you.

Best wishes,
Remi Cachet Customer Support

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