By far the best hair extension brand. Always go above and beyond for me even as a sole trader. It means a lot to someone like me to be recognised, appreciated, and shown such support.. Thankyou to all... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Brilliant service from start to finish! I had to return some hair as it was the wrong colour, and they kept me updated throughout the whole process. I was worried when I realised I’d forgotten to incl... Zobacz więcej
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I’ve been using remi cachet for a number of years now, they are genuinely my number 1 supplier, the brand that I will always recommend to all of my clients and that I can truly vouch for. The hair qua... Zobacz więcej
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I’m honestly so disappointed with these hair extensions. I ordered shade T5-7/20 and within a couple of weeks they started turning really warm and brassy—almost ginger/orange in certain lighting.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Dane kontaktowe
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, Zjednoczone Królestwo
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4,2
Dobra
667 recenzji
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I’ve been wearing remi cachet for years…
I’ve been wearing remi cachet for years now, I received my new hair on Friday and had it fitted on Friday - along with this I received the miracle spray and oil and it made my extensions go all GUMMY. As soon as this happened I tried to apply water to brush the product through my hair, I then put it in a plait - I washed it Saturday as it felt awful from the product used - I used the Remi cachet shampoo and conditioner as I always do - my hair extensions are so tangled and dry I’m having to brush them in two days I haven’t been able to wear my hair down, my boyfriend took my out for dinner last night and I was excited about styling them but I literally curled them and they were soo knotted and tangled one bond as already come Out from trying to remove a knot from the strand.
I’m so upset about this, as I said I’ve always worn this brand and now I’m unsure what to do as the hair is expensive I’ve paid for the fitting which was also expensive and now I’d rather feel self conscious with my own thin hair than 100gs of hair which looks synthetic like a cheap Barbie’s hair.
20 czerwca 2025
Opinia niezależna
Odpowiedź od Remi Cachet
Hi Amy,
Thank you for taking the time to share your experience — we're genuinely sorry to hear that your recent purchase didn’t meet your expectations.
We take all quality concerns very seriously, and this is certainly not the experience we strive to deliver. Unfortunately, as your review isn’t linked to an order, we’re unable to look into the matter or reach out to you directly.
We’d be grateful if you could contact our Customer Support team at help@remicachet.com or 0330 175 2551. If you’re able to provide your order number along with any relevant details or videos/photos, our team will be more than happy to investigate further and do everything they can to help.
Best wishes,
Remi Cachet Customer Support
AVOID, colour fading within 2/3 weeks
Quality used to be amazing! Thought it can’t go wrong with Remi catchet, but they have changed their hair. 7/20 will fade orange within 2/3 weeks! And they will try and blame it on you as the consumer even though all after care was bought and followed. Both tapes and the weft faded, tapes were better than the weft. Sadly due to appalling customer care I will not buy with them again and will tell everyone about to avoid.
19 marca 2025
Opinia niezależna
Odpowiedź od Remi Cachet
Hi,
Thank you for taking the time to share your experience — we're truly sorry to hear that your recent purchase didn’t meet your expectations.
Please know that we care deeply about the quality of our products and the satisfaction of our customers. This is absolutely not the experience we want anyone to have.
Unfortunately, as your review isn’t linked to an order, we’re unable to investigate this further or reach out to you directly. If you could please contact our Customer Support team at help@remicachet.com or 0330 175 2551, we’d be very grateful. By providing your order number and any supporting details, photos or videos, our team will be able to take a closer look and do everything possible to assist you.
We’re here to help.
Best wishes,
Remi Cachet Customer Support
Odpowiedź od Remi Cachet
We're happy to hear that you love using Remi Cachet! It's great to know our hair extensions met your expectations. Thanks for your positive feedback.
Best Wishes
RC Customer care team
Prompt delivery and easy to deal with :)
6 czerwca 2025
Odpowiedź od Remi Cachet
Hi Simon,
We're happy to hear that your delivery was prompt and your experience was easy.
We appreciate your positive feedback and your time.
Best wishes, Customer Support - Remi Cachet
Odpowiedź od Remi Cachet
Hi Michelle,
We're happy to hear that you're consistently satisfied with the excellent hair quality and service.
Thank you for your positive feedback; it means a lot to us.
Best Wishes, Customer Support - Remi Cachet
Always fantastic service
Always fantastic service! Hair is the best I’ve ever used and great prices! Highly recommend
4 czerwca 2025
Odpowiedź od Remi Cachet
Hi Katie,
We're happy to hear that you consistently receive fantastic service!
It's great to know you find our hair products to be the best and appreciate our prices. Thanks for the high recommendation!
Best Wishes, Customer Support - Remi Cachet
Not the same
The ultra tips had so many short hairs in them. I really was shocked when they arrived. No point complaining as customer service is never great. I’ve had some of them in for a month and ordered two more packs as thickness was gone. I don’t use heat styling tools and dry my hair on low heat and still they are snapping. Really love the brands colour range but the quality of hair isn’t great anymore unfortunately same as most brands.
19 maja 2025
Odpowiedź od Remi Cachet
Hi Chelsea,
Thank you for taking the time to share your experience. We're truly sorry to hear that you were disappointed with your order.
Our dedicated Customer Support team will reach out to you shortly to discuss this in more detail, so we can better understand your experience and assist you further with this.
Best wishes,
Remi Cachet Customer Support
Odpowiedź od Remi Cachet
Hi Paula,
Thank you for your review, we appreciate it and we are very glad you are happy!
Best wishes, Remi Cachet
Very disappointed by the recent…
Very disappointed by the recent customer service and the order I received . ( totally different colours despite both apparently being shade 22)
Been a loyal client for over 10 years and spent thousands with this company !!
Met with a ‘can’t do attitude’ on the phone as all orders gone out and it’s now bank holiday weekend , advised to move my client despite being booked 6wks in advance and it being her holiday hair appointment , was then advised to respond via email quickly ‘due to them closing’ with photographs bar codes etc .. received NO correspondence back WHAT SO EVER !!
Left me with an impossible situation with my client , due to the lack of care when packing orders ( the shade difference should’ve been picked up as ITS OBVIOUS) and no solution for my client or business .
16 maja 2025
Odpowiedź od Remi Cachet
Hi Tracie,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience, and we completely understand how frustrating and stressful this must have been — particularly when you had a client relying on you.
We strongly recommend and advise to place all orders in advance of the appointment to ensure you get these in a timely manner so if anything does go wrong we would have the opportunity to resolve any issues prior to your client’s booking. Unfortunately, with the timing of just before a bank holiday weekend closure, it left very limited time to review or rectify the matter.
That said, we absolutely understand how important it is for professionals like yourself to deliver consistent results, we can see our dedicated customer support have been in communication to get this resolved for you.
Thank you again for your honest feedback — we take it seriously and are committed to making things right.
Best wishes,
Remi Cachet Customer Support
Odpowiedź od Remi Cachet
Hi Lucy,
We're happy to hear you love our hair tapes! We think there brilliant!
Thanks for your feedback.
Best wishes, Remi Cachet
Fantastic products and great service
8 maja 2025
Odpowiedź od Remi Cachet
Hi Nicky,
We appreciate your positive feedback and are glad you enjoyed our products and service.
Best wishes, Remi Cachet
Odpowiedź od Remi Cachet
H Rachel,
We're happy to hear that you received your order quickly and love the hair quality.
Thanks!
Best wishes, Remi Cachet
Very good service
Very good service. Quick and efficient. Needed to return some hair and very easy to do, and receive full refund.
6 maja 2025
Odpowiedź od Remi Cachet
Hi Beverley,
We're happy to hear that our service was quick and efficient for your return.
We appreciate your feedback!
Best wishes, Remi Cachet
Rachael was such a great help
Rachael was such a great help. I was in need of some assistance after ordering some hair that didn’t match my clients natural hair. She was very fast at replying and gave me options to help with my problem. Quick and easy. Fantastic customer service, one of the biggest reasons why I rave about this brand!
21 maja 2025
Opinia niezależna
Odpowiedź od Remi Cachet
Hi Amy,
We're so happy to hear that we could assist you! We appreciate your feedback and are glad our customer service met your expectations.
Thanks for sharing your positive experience with our brand and Thank you so much for recognising Rachael's brilliant customer service, This message will certainly be passed on to make her day!
Best wishes, Remi Cachet
As always the best quality hair never…
As always the best quality hair never any issues and so confident with this brand
6 maja 2025
Odpowiedź od Remi Cachet
Hi Lee,
We're happy to hear you're so confident in our hair and its quality!
Thanks for your continued support.
Thank you for leaving us a fantastic 5 Star review!
Best Wishes,
Customer Support - Remi Cachet
Such friendly and helpful people
Such friendly and helpful people. Beautiful hair fantastic prices
13 maja 2025
Odpowiedź od Remi Cachet
Hi Jen,
We're happy to hear that you enjoyed our service and prices! Thank you for your kind words.
Best Wishes,
Customer Support - Remi Cachet
Great service
Excellent service. Made a mistake on a order.called first thing in the morning and everything was sorted out straight away.fast delivery and top quality hair
7 maja 2025
Odpowiedź od Remi Cachet
Hi Panayiota,
We're so glad to hear you had a positive experience with our service. We appreciate you taking the time to share your feedback.
We strive to provide excellent service and we're happy to hear that we were able to resolve the issue quickly and efficiently. We're also pleased to hear that you were happy with the quality of our hair.
Best wishes,
Remi Cachet Customer Support
130 euro custom charge
Paid 30 euro shipping .
No mention of taxes or customs
Had to pay 140 euro extra for shipping with ups as order didn’t include customs. If you’re aware customs are this high when ordering to outside of UK, it should be mentioned somewhere
6 maja 2025
Odpowiedź od Remi Cachet
Hi Kinga,
Thank you for reaching out, and we truly understand your frustration regarding the unexpected customs charges.
Please know that duties and customs fees are determined solely by the destination country's government and customs authorities. Unfortunately, we do not have control over these charges, as they are assessed independently based on the value and classification of the goods being imported.
Since these fees can vary depending on the country and the nature of the items, we recommend contacting your local customs office or government authority for the most accurate and up-to-date information. They can provide clarity based on the specific commodity code used for the shipment.
We aim to provide clear and transparent communication regarding deliveries and you find more on our delivery page; www.remicachet.com/pages/delivery-returns
If you have any further questions or if there's anything else we can do to support you, please don’t hesitate to get in touch with our Customer Support team on help@remicachet.com.
Best wishes,
Remi Cachet Customer Support
Absolutely obsessed with the quality…
Absolutely obsessed with the quality and shades of remi hair! Would recommend to anyone and super quick delivery 👌🏻
6 maja 2025
Odpowiedź od Remi Cachet
Hi Eve,
Thank you for your kind words! We are delighted to hear that you are happy with the quality and shades of our hair.
We strive to provide our customers with the best possible experience.
Best wishes,
Remi Cachet Customer Support
Easy to use website
Easy to use website, all products on stock. The hair is hi quality and the customer service is great.
23 kwietnia 2025
Odpowiedź od Remi Cachet
Hi Susan,
Thank you for your kind words! We're thrilled to hear you had a positive experience with our website, products, and customer service.
We strive to provide our customers with the best possible experience, and your feedback is greatly appreciated.
Best wishes,
Remi Cachet Customer Support
Doświadczenie Trustpilot
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