Non ho “comprato Reeflex per caso”, l’ho scelta dopo un’attenta valutazione di ciò che il mercato delle lenti per iPhone offre oggi, cercando un sistema serio soprattutto per il video e non pe... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
If you are starting to explore phone photography, look no further. Reeflex offers the best equipment for you to begin exploring this new way to take photos. I’m not a videographer, but they offer grea... Zobacz więcej
Reakcja na opinię
Having just received the final lens on the collection I was curious to test the wide angle lens 110° against the Zuiko equivalent. I kept having to repeat the process as I thought I was missing so... Zobacz więcej
Reakcja na opinię
Objektive sind top. Lieferung erfolgte sehr schnell. Die Qualität der Taschen flop. Nähte sind nicht gut verarbeitet, so dass gleich beim ersten Gebrauch ein Loch entstand und diese eine inwändige T... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
REEFLEX is a dynamic team of tech enthusiasts - engineers, designers, and photographers - hailing from the vibrant cities of Rome, Zurich, and Copenhagen. Our journey kicked off in early 2020, driven by a bold mission: to redefine mobile photography through advanced computational techniques. At REEFLEX we strongly believe that the best camera out there is the one you can always have with yourself and that the best part of memories is making them. We envision a transformative era where mobile phones become the quintessential tools for capturing, curating, and sharing content across creative communities. Embracing this dynamic shift, we are dedicated to building a cutting-edge ecosystem of tools and software, allowing our users to effortlessly capture extraordinary moments using the device that's always at their fingertips. With an unshakable dedication to innovation and user-centric design, we're determined to unleash the full creative potential of photographers and videographers, catering to both enthusiasts and professionals. Join us on this trailblazing journey as we reshape the future of mobile content creation together!
Dane kontaktowe
04100, Latina, Włochy
- hello@reeflexstore.com
- reeflexstore.com
3,9
Dobra
122 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Filter adapters
I have previously purchased the 2x tele and wide angle lens and was blown away by quality and function, last year I added the filter adapter ring set and a couple of filters, again fit and finish is excellent, this year I bit the bullet and purchased the 240 supertele
The filters won’t fit and Reeflex refuse to sell just the one ring to tie allow use of all my lenses and filters, there is no reason why they can’t do this they just offer me to buy a complete set of adapters 3 of which I have already purchased, I have spent a lot of money in the reflex store and this just seems a slap in the face to existing customers and not well thought out in todays climate of reducing waste and carbon footprint, to be clear I’m only reviewing the filter adapter ring set not the rest of the products, the low score is due to you offering no solution
21 stycznia 2025
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Steven,
We appreciate your feedback, but we want to clarify a few things. The Super Tele 240mm adapter only came to market a few months ago, after the end of our Kickstarter campaign in mid-Nov'24, and to streamline operations and reduce complexity, we integrated it into the Filters’ Adapters & Camera Mount product. This decision was made after careful consideration of production, logistics, compatibility, and long-term product support.
We understand that from a customer’s perspective, individual parts might seem like a simple request, but the reality of manufacturing, stock management, process efficiency and quality control presents unique challenges that we must carefully navigate.
While we respect your opinion, we believe that a 1-star review does not reflect the quality of our products or the effort we put into delivering innovative solutions for mobile photography.
If there’s anything we can do to assist you further, please don’t hesitate to reach out to support@reeflexstore.com—our team will be happy to help!
We hope you’ll reconsider your review, and we truly appreciate your understanding.
Best,
REEFLEX Team
I had backed a Kickstart for their new…
I had backed a Kickstart for their new 240mm tele lens and had problems with the phone they responded quickly and they sent a new replacement right away. Amazing customer service and their products are just as awesome.
18 stycznia 2025
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Sal,
Thank you so much for your support and for sharing your experience! We’re thrilled to hear that you’re enjoying your Super Telephoto 240mm Lens and that our team was able to assist you promptly. Customer satisfaction is always our priority, and it’s great to know we made a difference.
Also, we'd love you to join our REEFLEX Piazza Community on Facebook. It’s the perfect place to connect with fellow enthusiasts, exchange tips, and showcase your creativity: https://www.facebook.com/groups/reeflexpiazza/🚀
Happy shooting, and we can’t wait to see the incredible photos you capture! 📸
Best,
REEFLEX Team
Incredible results with Reeflex
Incredible results with Reeflex lenses and filters with both iPhone 13 Pro Max and 16 Pro Max, including the newest 240mm Super Telefoto. Images are clear several blocks away, one-quarter mile. Can clearly read a street sign 3 blocks away and vehicle license plates 2+ blocks away. Phenomenal!
27 grudnia 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Thank you so much for your glowing review, Reid! 🌟 We’re beyond thrilled to hear about the stunning results you’ve captured with our lenses and filters, especially the new Super Telephoto 240mm. Your feedback drives us to keep innovating and pushing the boundaries of mobile photography! 📸💚
If you’re capturing more amazing shots, we’d love to see them! Share your work on social media and tag us @ReeflexCamera, or better join our REEFLEX Piazza Community on Facebook. It’s the perfect place to connect with fellow enthusiasts, exchange tips, and showcase your creativity.
Thank you for being part of the REEFLEX family and trusting us on your mobile photography journey! 🚀
👉 Join REEFLEX Piazza Community here: https://www.facebook.com/groups/reeflexpiazza/
Customer service I needed to contact customer service in…
I needed to contact customer service in response to my order. The response was quick and the result was very satisfactory. If I could give them 10 stars, I would !
26 listopada 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Thank you for your kind words! 🌟 We’re thrilled to hear that you had a positive experience with our customer service team. Your satisfaction means the world to us, and your 10-star feedback truly brightens our day! 😊 If you ever need further assistance, don’t hesitate to reach out—we’re always here to help. 💚
👉 Join our REEFLEX Piazza Community here: https://www.facebook.com/groups/reeflexpiazza/
REEFLEX team
support@reeflexstore.com
Poor Customer Support
Firstly, the lenses are beautiful. I've purchased three lenses and their case, convinced by some reviews I've seen.
After using/testing the lenses, I noticed some vignetting with the long range macro lens and reached out for help on October 16, 2024 and the communication back and forth is ongoing at this point. The responses I'm getting are somewhat defensive, rather than supportive, and repeated requests for proof/files/data on the lens at issue.
The initial response to the inquiry was fast, but when I reached out to some of the ongoing exchanges of emails, with days of no response, I'm told their team is busy with the new kickstarter in the works. While it's exciting that the company is invested on created more products, it's disappointing to a purchasing customer that they don't have the time and team to support their existing products.
Cut to present day, I'm told to return the item and they won't issue a new lens or refund until they've determined that the lens is defective, indicating that I might be installing the lens incorretly, while I'm not having issues with the other two lenses I purchased at the same time. I've replied that the company should send me the return label, as I don't believe this should be at my cost. Will wait to see how this all resolves, fingers crossed, but honestly, very frustrated with the support, rather lack of support.
29 października 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Inah,
Thank you for your feedback and we're sorry to hear you're experiencing some issues when using some of our gear.
To clarify, we’ve been proactive in supporting your concerns from the start, and it’s essential to clarify a few things to ensure transparency. Our Long Range Macro 10x lens has consistently received positive feedback, and we've never encountered the specific issue you’re experiencing. Because of this, we need to verify that the lens has been used according to design specifications before proceeding with a return, as these processes involve costs, either for the customer or us.
Our approach is straightforward: if there’s a valid malfunction or manufacturing defect, we’re committed to providing a swift resolution, including a replacement at no additional cost to you. However, it’s also important that our gear is handled and used as instructed. Quite often, challenges with vignetting or image quality stem from misalignment, which can impact performance.
As outlined in our Return & Warranty Policy (https://reeflexstore.com/en-it/pages/refund-policy), any return costs are initially covered by the customer. Once a defect is confirmed, we will reimburse those costs and proceed with a replacement free of charge. We’re here to fully support you, but we must also follow protocols to protect against potential misuse.
Please reach out directly to our support team at support@reeflexstore.com, and they’ll assist you in moving this forward efficiently.
Thank you for your understanding and collaboration.
Best regards,
REEFLEX team
support@reeflexstore.com
Excellent Customer Service
Excellent Customer Service. Vanessa and Mark went above and beyond to help me. THANKS!
22 października 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hey S.J.! Thank you so much for your kind words! We're thrilled to hear that Vanessa and Mark could provide the support you needed. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you ever need further assistance, don't hesitate to reach out. Thanks again for choosing Reeflex!
Best regards,
REEFLEX team
support@reeflexstore.com
My friends can’t believe this!
I have friends who can’t believe I’m replacing my Nikon D850 kit with an iPhone. They think I should be committed!
However once they see the Reeflex apps, gear and my portfolio their attitude changes.
I’m 78 and lugging a DSLR backpack around is really tough. Having my g-series kit and an iPhone is so easy to manage.
To conceive, design, develop and produce these products is amazing. The big boys must be scratching their heads at your innovation and commitment to the photography field.
Congrats to all. I m looking forward to the early production date and getting my hands on the 240 and macro lenses.
I don’t know what’s in the works next but I’m sure it will be great.
One thing I’d like to see is the ability to zoom in on the app with RAW as an output option.
Awesome work folks; keep it going.
22 października 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi John,
Thank you for such a fantastic review! We’re thrilled to hear how the G-Series gear and apps have transformed your photography experience — and especially impressed to see a seasoned photographer like you making the switch from the Nikon D850 to an iPhone!
Your kind words about our innovation and dedication to the field mean a lot to us. We’re committed to making mobile photography even more accessible and powerful, and hearing your story reinforces that commitment.
Noted on the zoom functionality in RAW mode — that’s a great suggestion! We’ll definitely take it into consideration as we continue developing our apps.
Thanks again, John, and we’re just as excited for you to get your hands on the 240mm and macro lenses soon. Here’s to many more incredible shots ahead!
Best regards,
REEFLEX team
support@reeflexstore.com
Couldn't Be Happier.
Couldn't Be Happier.
The lenses themselves are very high quality in both optics and build. They offer quite a boost to the capability of my iPhone camera.
I had to change the delivery address because of Hurricane Helene and Reeflex Support assisted in getting the address changed when the delivery company would not change it for the recipient. Reeflex Support went beyond their contractual obligation to ensure I received the order at the new address.
18 października 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Richard,
Thanks for sharing such a positive experience! We're thrilled to hear that you're enjoying the quality and performance of our lenses. It's great to know that our support team could assist you during a challenging situation and ensure your order reached you safely. We truly appreciate your feedback and hope the lenses continue to elevate your photography! 📸
REEFLEX team
Their Customer Service is Second to None!
Delighted with the prompt response from the support team. Vanessa dealt with my query with kindness and understanding. I was completely impressed with their professionalism and customer care. I’m so excited, cannot wait to receive and try out my products!
10 października 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Annie,
Thank you for the amazing feedback! 🌟 We’re so happy to hear that Vanessa and the support team were able to assist you promptly and with care. Your excitement is contagious, and we can't wait for you to receive your products and put them to use! 💚
If you have any more questions or need further assistance, don’t hesitate to reach out. We’re always here to help!
Best regards,
REEFLEX team
support@reeflexstore.com
Great fit for my iPhone 15 pro max
Great fit for my iPhone 15 pro max. Buttons are responsive. Lens adapter is smooth and well made. Excellent quality overall.
5 września 2024
Odpowiedź od reeflexstore.com
Hi Scott,
Thank you so much for your fantastic review! 🙌 We're thrilled to hear that the case is a perfect fit for your iPhone 15 Pro Max and that you're happy with the responsive buttons and smooth lens adapter. Your feedback on the quality means the world to us!
If you have any questions or need further assistance, feel free to reach out. We’re here to help! :)
Thanks again for your support!
Best,
REEFLEX team
support@reeflexstore.com
Support very helpful
Today i received my G-Series Macro lens. However i was very sad and frustrated to find out that:
- The lens package wasnt sealed.
- The lens looked like "thrown in" the package.
- The lens carried a lot of dust.
- The lens was clearly used with several damages like scratches and a small carving on the rim.
Overall this is unacceptable for optical gear. I reached out to support and will see how they proceed with this.
Obviously i will update this rating as soon as the support reacts.
I'm not unfair. If this topic is resolved in a good way, i will update accordingly.
// Update
The support answered very fast. During the conversation, Reeflex made clear that most likely the lense was damaged during transportation.
I will Update my Stars once this is completely resolved.
// Update
All matters are resolved. It's nice to see how important it was for the support to come to a good solution. Many companies would just ignore me, not this one.
Thx for the ongoing support and i enjoy my new lens. Most likely, i will buy another one! <3
8 października 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi there,
Thank you for your honest feedback and for sharing your experience with us. We're sorry about the initial issues with your G-Series Macro lens. While it's frustrating to hear about what happened, we're glad our support team could assist you quickly and find a resolution.
We truly appreciate your understanding, and we’re so happy to hear you're now enjoying your new lens! Your satisfaction is our priority, and we're always here if you need anything. Looking forward to having you as a returning customer! 💚
Best regards,
REEFLEX team
hello@reeflexstore.com
I’m 81 years old & still learning…
I’m 81 years old & still learning iPhone ‘stuff’. Wasn’t comfortable purchasing & downloading an app so reached out to Reeheld for guidance. Their support was more than generous - guided me through the purchase process & pointed out their plans. I did get the ‘bundle’ which I won't thought about on my own.
Very thankful for all their help & patience with me
Dave
7 października 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Dave,
Thank you so much for your wonderful review! We're thrilled to hear that our team could guide you through the process and that you found the bundle helpful. It's inspiring to know you're still exploring and learning new things with your iPhone. We're always here to support you—feel free to reach out anytime!
Wishing you many happy moments with our apps!
Best regards,
REEFLEX team
support@reeflexstore.com
Odpowiedź od reeflexstore.com
Thank you for your kind words, Hans!
We're thrilled to hear you're enjoying the high quality of our lenses and filters. Feel free to reach out if you need any assistance or have questions. Happy shooting!
Best regards,
REEFLEX team
support@reeflexstore.com
I am from Los Angeles
I am from Los Angeles, CA and I think I had the best customer service I've had in a very long time.
I was attempting to update my shipping and billing address because the one that is on record via the website that Reeflex uses to sell had an old one. I was attempting to buy on my Android phone using chrome. When out of nowhere Chrome refreshed and when it finished reloading it had placed the order with all the wrong data.
I quickly emailed Reeflex and in less than 4 hours I got a response that the order has been canceled with an updated invoice.
That gave me a piece of mind! Great and fast customer service.
How I have placed a new order with the correct information. It was a great experience and I'm completely satisfied.
27 września 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Thank you so much for your kind words, Daniel!
We're thrilled to hear that our team was able to quickly assist you and provide peace of mind. Ensuring a smooth and hassle-free experience for our customers is a top priority.
We're glad everything worked out and that you're satisfied with the service. If you need any further assistance, don't hesitate to reach out. Happy shooting with your new gear!
Best regards,
REEFLEX team
support@reeflexstore.com
Thanks to the Supporting Team
Thanks for the prompt reply of the supporting team, helping me to solve the upgrading and unlocking the ReeHeld and ReeXpose.
These apps drive me to enrich the smartphone photography, highly recommended !
29 września 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Thank you for your fantastic feedback, Wai Ping Patrick!
We're delighted to hear that our support team was able to assist you with upgrading and unlocking ReeHeld and ReeXpose. It's great to know that the apps are enriching your smartphone photography experience.
We truly appreciate your recommendation and are always here to help if you need anything further!
REEFLEX team
support@reeflexstore.com
Poor customer support
The lens itself is of high quality but the Support Team when contacted about a problem was initially dismissive and when pressed did not resolve the technical issue but simply offered a 20% on further purchases. This did nothing towards resolving the issue. I have now cut my loses and moved on to another product. REEFLEX as a company therefore seems only interested in sales volume and not much into customer satisfaction.
17 września 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Luc,
Please get in touch with our customer support team directly, we’d be happy to assist you and work on finding a suitable solution.
We appreciate your understanding and look forward to resolving this for you.
Best regards,
REEFLEX team
support@reeflexstore.com
Odpowiedź od reeflexstore.com
Hi Samuel,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our customer service. We're always here to help if you need anything further.
Best regards,
Mark - Customer Support Leader
support@reeflexstore.com
Lenses and other gear very good
Lenses and other gear very good. Webshop ok.
Fast delivery.
23 sierpnia 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Philip,
Thank you for your kind review!
We're thrilled to hear you're enjoying the lenses and gear, and that the delivery was fast. We aim to make both the product experience and the online store smooth, so your feedback means a lot to us.
If there's anything more we can do, don't hesitate to reach out.
Best regards,
Mark - Customer Support Leader
support@reeflexstore.com
Reeflex
I am glad I am using Reeflex they have a good selection on G series lens for the iPhone best website ever
18 września 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Darren,
Thank you so much for your great review! We're thrilled to hear you're enjoying our G-Series lenses and that you had a positive experience with our website. Your feedback means a lot to us, and we look forward to continuing to support your photography journey!
If you need any assistance or have more questions, feel free to reach out at: support@reeflexstore.com
Best regards,
REEFLEX team
Best service ever
Products are wonderful, bought it as a present. The recipient was delighted! But what is more important is service! The technical support was fast and pleasant. I made a mistake with the model of the case for phone, so guys answered me fast and made everything to solve my problem as soon as possible and profitable for me. So, thank you for great service and health communication
13 września 2024
Opinia niezależna
Odpowiedź od reeflexstore.com
Hi Eseniya,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you love the product, and even more pleased that our support team was able to assist and resolve the issue with the case quickly. We always strive to provide the best service possible, so it’s great to know we met your expectations.
If you need anything in the future, don’t hesitate to reach out!
Best regards,
REEFLEX team
Doświadczenie Trustpilot
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Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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