Raiffeisen Bank Romania Recenzje 

I went to Romania on August 2023;the employees from the Obor branch did my "actualization" and as a result,the machine didn't take my card anymore(it didn't recognise my Pin).It took them an entire week to give me a new card with a new Pin);they kept pushing me between the 2000star and themself without being able to solve the problem;after doing the "actualization",three weeks later they called me again to du the "actualization " because it wasn't correctly done from the very beginning;I had to leave the next morning,I put a lot of money in the account and now I am not able to pay what I need to pay for with the card I've got,because they don't know how to help me to do it from my account to others.They keep sending me to the apps which didn't ever worked on my Android in Romania,and much less in here.HORRIBLE SERVICES,INCOMPETENT EMPLOYEES.I strongly believe that it is not legit;it is a"group" in Switzerland as owners of the bank;it is NOT THE AUSTRIAN RAIFFEISEN INTERNATIONAL BANK! It is a partially scam.We may loose our money.They are not trustable!!They got my money ,and I cannot use it!!!

Lack of communication, lack of interest of the employees to show at least that they are there for you, the client whose money produce profit for their wages. It's ashame that a foreign bank behave worse than old communist banks. NOT RECOMMENDED AT ALL!!!

Worst BANK ever. Call center can’t help you and they ask to visit a local place for closing an account. Their program is also weird, from 9-17 when everybody is at work. They also close to call in the middle of the process and when you call back they sais that there is already a closing process But they can’t continue because you have gave them wrong info and closed the call. Bunch of liars who just Take your money.

Ganz schlechte Kundenbetreuung. Wenn du ein Problem hast und Hilfe brauchst, können dich nicht helfen. Ich werde beide Konten kündigen!

Paper wc the Raiffeisen

to close an account you must go to a branch or give someone POA; so old fashion and not in keeping with modern times; bureaucracy at its best :(

Cowboys with no regard for the customer or their needs. It's also quite expensive compared to other banks and their online offering is limited.

The worst experience that a had in my entire life. I opened an instant credit card, activate it and after that it doesn’t work on online paymanents. I called the support for minimum 5 times, talk for hours and they only reset my password. I tried to explain that i need to place the order during the same day, due to a sale. They told me that the issue will be fixed until 17:30 pm, the card need to be enroled into 3D secure payments system … The payment still doesn’t work, after hours of disscusions and a lot of time spent in calls … Trash bank … i didn’t recomend it neither to my enemies …

Am avut nevoie sa fac un transfer urgent cu o suma mare in Revolut si de-acolo sotiei mele care pleaca a doua zi in UK. Raiffeisen a blocat banii desi a trimis eroare spre Revolut. Am vorbit la Revolut si mi-au spus ca dureaza maxim 5 zile deblocarea automata, am vorbit apoi cu Raiffeisen si mi-au spus ca dureaza 30 de zile nu automat, ci cu interventia lor, dar ca in general dureaza mai putin. Au deschis dosar si astept sa ma sune. Au trecut 24h de la eroare si inca astept rezolvarea ei.

Fiind clienta veche a Raiffeisen Bank, filiala din Campina (bd. Carol I), Romania, vreau sa multumesc intregului personal si, in special, Doamnei Irina Grigore, nu doar pentru competenta, profesionalism, promptitudine, ci si pentru amabilitatea, politetea, rabdarea si ideile sugerate in rezolvarea problemelor.
Impresionata, va recomand cu incredere Raiffeisen Bank, dupa experiente stresante cu personalul altor banci.

Hello im client of the bank. Recently i tried cash out my money from debit cart in ATM machine., temporarilly i live abroad , and my card was blocked. I left without money in a foreign country.I can not call becouse rouming cost 2 euro for call to Romania. I tried to call using skype, but bank support said me no u have to use your original romaninam number.Its crazy. if you have a conscience pls contact me. or leave masage here on facebook.

I deposited some money,the money went into thin air not in my account not anywhere and the explanation is they have some issues,plus the app never works the employees are rude and useless.me personally I will go to the police and consumer protection

Apart from the fact that they are owned by Austrians, this bank charges a commission of 3 euros/month for each separate account, in each available currency!!! Also, they stress you with calls in case you happen to have debts (even if they value 4-5 lei), they threaten you, they place an attachment on your account.
They also suspended the cashier activity, this is a big disadvantage if you want to make quick operations.
0 stars!!! You lost me as a client.

Exactly when you need your app it doesn't work, can't reset and I have noticed that 2 days out of 7 maybe you can use it.
Romanians don't really read these reviews, but if you are a foreigner and even think of opening an account with them, drop the idea.
I am abroad, non eu country and they expect me to call them from my Romanian nr, it is a JOKEEE

I do not recommend the products of this bank, nor the relationship with the poorly trained, bureaucratically trained employees. A company not adapted to the century in which we live, a bank where a 30-day response is expected to obtain approval to close an account, a company where employees still write by hand on sheets of paper or do not know each other. I do not recommend the office in Mosilor (which is actually on Eminescu) nor the office in Obor, both in Bucharest, Romania.

Scam.
Phone not working.
Bank is closed.
Use another bank.

Afara cu voi din tara noastra! Hoti si mincinosi ce sunteti

I do not recommend them to anyone.. Suddenly closed my account while I was abroad and couldn't use my cards to pay lol. They said "We can close accounts to whoever we want", without any explanation, just suddenly closed. I was paying hotels, food, supermarket, online services, nothing illegal, just usual things... what a scam bank.

If you think to open an account with them, DO NOT DO THAT! Their workers do not even know anything.

And the "BEST" part: They are the most expensive in Romania, with absurd exchange rates (when paying in another currency) and absurdly high monthly fees...
They say you won't be charged with monthly fees if you will use your card every month for even the smaller payment = LIE! You will be charged 3 EUROS / month for every Card you own (not account, but card).

Stay away from them