This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Zobacz więcej
Reakcja na opinię
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Zobacz więcej
Reakcja na opinię
I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Dane kontaktowe
Braithwell Way, S66 8QY, Rotherham, Zjednoczone Królestwo
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,6
Doskonała
443 recenzji
Odpowiada na 75% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
This has got to be the best technical…
This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
23 kwietnia 2026
Opinia niezależna
Fantastic technical support as always
Fantastic technical support as always
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Pyronix
Hi Stephen, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Excellent Tech Support and advise
Excellent Tech Support and advise
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
The engineer was calm
The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Gareth in our Technical Support Team👍
All questions answered cheers Pyronix…
All questions answered cheers Pyronix team yet again.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Pyronix have resolved the issue and…
Pyronix have resolved the issue and have kindly replaced the solar panel. I would like to thank you for your response
21 marca 2026
Opinia niezależna
Odpowiedź od Pyronix
Hi Yvonne, pleased to hear this was resolved for you, we appreciate you updating your review :) Many Thanks, Customer Support.
I have emailed pyronix 5 times after…
I have emailed pyronix 5 times after there reports asking for my email but they have not answered any emails. I have found a company that have helped with app but not the solar panel will have to order a new panel
10 marca 2026
Opinia niezależna
Odpowiedź od Pyronix
Good Afternoon Yvonne, thank you for providing your details. Looking at your email address, I can see there was some correspondence with our Customer Support Team - customer.support@pyronix.com back in November 2024 regarding a faulty solar panel. As per our Returns Policy, if a product is deemed faulty within the warranty period, Pyronix will provide a free of charge replacement. However, as we do not sell direct and only via distribution, you do not have an account with us. The product has to be returned via one of our distributors for us to be able to process this. We have emailed across further information, please confirm if you have a BATTERY-CAM or BATTERY/CAM2 – The product code should be displayed on the back of the camera. Is there a warranty date displayed on the product?
Odpowiedź od Pyronix
Hi Jason, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Uso il sistema pyronix da diversi anni ma da due mesi l'app non funziona
Uso il sistema pyronix da diversi anni, ma da due mesi non riesco più ad utilizzare l'app home control 2.0 Non c'è verso di farla collegare con l'enforcer. Ho aperto un ticket con l'assistenza e funziona tutto perfettamente. Ho riavviato la centrale, ma niente da fare. L'app non si collega più. Ho letto che il problema è ricorrente con il sistema IOS, ma per anni ha sempre funzionato benissimo. Ho scaricato anche l'ultima versione dell'app 6.0.1. Potete darmi indicazioni? Grazie
12 lutego 2026
Opinia niezależna
Odpowiedź od Pyronix
Ciao Simona,
grazie per la tua recensione, ci dispiace molto.
Puoi inviarci un'e-mail all'indirizzo customer.support@pyronix.com con maggiori dettagli sui problemi che stai riscontrando, l'ID di sistema univoco del tuo pannello e allegare una registrazione dello schermo del problema, così possiamo verificare alcuni aspetti? Grazie e buona giornata.
Phoned Technical helpline always super…
Phoned Technical helpline always super polite and helpful.
Never let me down.
I love the build quality and reliability of these panels.
J.C.Testing
7 stycznia 2026
Opinia niezależna
Odpowiedź od Pyronix
Hi Jeff, thank you for the review, we really appreciate it! 😊
It is great to hear about your positive experience! We will pass your message across to the Technical Support Team👍
Superb
Superb, had a new fault description & once advised, i was able to identify 😊
Thank you…..
22 grudnia 2025
Opinia niezależna
Odpowiedź od Pyronix
Hi Matthew, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Euro mini
Thanks for your help sorting out the problem with the old euro mini
15 grudnia 2025
Opinia niezależna
Odpowiedź od Pyronix
Hi Derek, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Good patient technical Staff.
Technical personnel - most patient, helpful and gave clear instructions, regading enquiry from our Admin department - all worked out fine, many thanks.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Pyronix
Hi Linda, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Awful experience with Pyronix
We’ve had nothing but trouble with our Pyronix wireless alarm system since day 1. The batteries are constantly draining in the bell box and this results in warning messages (Siren wireless low battery) and beeping sounds from the alarm panel. Our installer has replaced around 30 batteries and the bell box itself. We’ve spent £2,000 on this system, £430 on chasing faults and replacing batteries. ‘RF switching’ is another fault message we’ve encountered and Pyronix customer services describe this fault as “switching of frequencies due to interference in the environment”. They told me this could be due to LED streetlights in our area or even from an Airport! Wow! How is a customer supposed to deal with this? The Pyronix go-to-market strategy is broken as they rely on 3rd party installers some of whom do not have in depth knowledge of their system. Pyronix is a b2b business and they are slope shouldered when in comes to dealing with customers with chronic technical issues. I’ve had multiple telephone and email exchanges with Pyronix. They expect the end customer to keep shelling out to pay for the investigations around why batteries are draining and why frequencies are switching due to interference in the environment. If I was to start again I would not choose the Pyronix wireless alarm system.
5 grudnia 2025
Opinia niezależna
They consistently address my concerns…
They consistently address my concerns quickly and efficiently!
2 grudnia 2025
Opinia niezależna
Odpowiedź od Pyronix
Hi Joel, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Odpowiedź od Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolute patients of the call taker.
19 listopada 2025
Opinia niezależna
Odpowiedź od Pyronix
Hi Kevin, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I needed help with a customers panel.
I needed help with a customers panel.
Spoke with the technician team who was able to fully resolve the issue.
Well done
6 listopada 2025
Opinia niezależna
Odpowiedź od Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support from the engineer
Great support from the engineer, sorted issue within a couple of mins
31 października 2025
Opinia niezależna
Odpowiedź od Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Connecting to the app
Excellent service as always.
Polite and patient with an elderly engineer!!
28 października 2025
Opinia niezależna
Odpowiedź od Pyronix
Hi Malcolm, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.