Pyronix Recenzje 443

Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help

Oceniono na 5 z 5

We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I write this review, because i see a few negative reviews regarding pyronix. The common deneominator are people installing the system who are not trained engineers. Most of the positive reviews are fr... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent
  2. Sklep z artykułami ds bezpieczeństwa
  3. Dostawca systemów ochrony

Napisane przez firmę

Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

443 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 75% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Ryan in Technical was phenomenal

Ryan in Technical was phenomenal. Complicated relay issue issue for access control, worked thorough patiently and methodically and working like a dream!

Thanks for all you guys do. Merry Xmas from iNVICTUS

18 grudnia 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Robert,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Ryan👍

Oceniono na 5 z 5

Have contacted Pyronix several times

As a new consumer of these products have needed to contact Pyronix several times and on each occasion, they have always been very courteous, patient and knowledgeable. I would highly recommend their products and their technical advice is always sound.

22 listopada 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi, Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍

Oceniono na 5 z 5

Phoned Tec support for advice on…

Phoned Tec support for advice on enforcer wireless connectivity! Fantastic advice and sorted problem quickly!

20 listopada 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Chris,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍

Oceniono na 5 z 5

Great product and the technical help…

Great product and the technical help lines is by far the most knowledgeable in the industry. The after sales is 10/10

11 listopada 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Christopher,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍

Oceniono na 1 z 5

On the odd occasion I have to contact…

On the odd occasion I have to contact the help line have found the response is always great very helpful
and polite ,they speak to you courteously and talk you through what they are doing to resolve the issue.
Never afraid to ask the technicians for there help.
Thank you all
Alan(AB alarms)

8 listopada 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Alan,
Thank you for the review. It is great to hear positive comments about your experience. As the rating does not reflect this, is there anything we can help with? Hope to hear from you soon.

Oceniono na 1 z 5

I have had nothing but trouble with my…

I have had nothing but trouble with my Enforcer alarm the installer is no longer trading & the 6 telephone numbers I got online all say this number does not reply.I have a problem now that I am told is very difficult to correct and Pyronix seem impossible to contact.Should have gone to a reliable Company

5 listopada 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Brian,
We are sorry to hear this. As per our conversation via email the issue appears to have been resolved. If not, please let us know if we can provide further assistance.

Oceniono na 5 z 5

I have used many different security…

I have used many different security system manufacturers over the years however Pyronix products, aftercare, tech support and product training are second to none. From the on-line tutorials to the friendliness and knowledge of the Helpdesk staff, Pyronix do seem to genuinely care for their customers.

8 października 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Ritch,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Team 👍

Oceniono na 5 z 5

I have this professionally installed…

I have this professionally installed for last couple of weeks and so far so good great system
I would think it’s all in the installation/installer

5 października 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Jamie,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! 👍

Oceniono na 5 z 5

Informative and perfect for installers…

Informative and perfect for installers who are strapped for time.

2 października 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍

Oceniono na 5 z 5

Tech Support Engineer Julian was bang…

Tech Support Engineer Julian was bang on……Top Man

1 października 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Julian👍

Oceniono na 5 z 5

Great Essentials webinar.

Great Essentials webinar.
New to Pyronix, moved from another well known brand.
James did a great easy to follow Presentation.
Filled all the blanks I am very pleased with the pyronix
training academy.
Thanks to James and Pyronix

26 września 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Kenny, thanks for taking the time to leave a review and we're glad you enjoyed the training. We'll pass your comments onto Jim :-) Take care.

Oceniono na 5 z 5

Best Tech Support

Had one of those days today and called tech support 3 times!! Each time, they get to the cause instantly and talk you through the remedy with such ease. These guys really know their stuff

24 września 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Kris, thanks so much for your review. We'll pass your praise onto the Technical Support Team, glad they were able to help. Have a great day.

Oceniono na 1 z 5

Non riesco a capire queste recensioni…

Non riesco a capire queste recensioni positive: l'ho installato 2 anni fa e da allora non sono mai riuscito a far funzionare l'app. Con nessun telefono della famiglia, e anche di SO e marche diverse. Su google play trovo solamente utenti arrabbiati con la mia stessa esperienza. Anche sul sito ufficiale dal 2018 non sembra ci siano aggiornamenti. Ci sono perfino i link alla vecchia versione dell'app Homecontrol+, che da almeno 3 anni non c'è più!

23 września 2024
Opinia niezależna
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Odpowiedź od Pyronix

Ciao Francesca, ci dispiace sentirlo, ci scusiamo per l'inconveniente. Hai discusso di questi problemi con il tuo installatore o ci hai contattato direttamente via email per risolvere alcuni problemi? Potresti confermare quale app stai utilizzando al momento? L'app HomeControl 2.0 è stata aggiornata l'ultima volta alla versione 4.0 il 1° agosto. Inoltrerò questi dettagli al nostro Marketing Team per garantire che l'app HomeControl2.0 venga pubblicizzata sul nostro sito Web internazionale. Invia un'email a customer.support@pyronix.com con ulteriori dettagli sui problemi che stai riscontrando, incluso l'ID di sistema univoco dei tuoi pannelli e potremo esaminare alcuni problemi.

Oceniono na 5 z 5

As always true professionals and very…

As always true professionals and very patient. Nothing is a drama for them and the best part I love the most is the fact that you pretty much get through to an advisor straight away as that can be sometimes crucial. Keep up the good work Pyronix.

23 września 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi, Thank you for taking the time to leave a review. We're really glad our Tech Team met your expectations and helped resolve your query. Thanks for your continued business :-)

Oceniono na 5 z 5

Pyronix Tech Kept His Cool

Excellent service as always.
The guy at Pyronix kept his cool whilst I was trying to deal with the problem in hand whist also dealing with the client and the guy from their I.T. department.
Out of the chaos the issue was resolved, so top marks to Pyronix once again.

9 września 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi Steve
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the team :-)

Oceniono na 5 z 5

Outstanding customer service

Having been effectively ignored by our alarm installer, as a consequence of which we couldn't access the alarm via my wife's mobile app because they had allowed the subscription to lapse despite several reminders from ourselves, in desperation I contacted customer service at Pyronix. Kelly there was absolutely outstanding. I couldn't give her any codes or reference numbers, but in the course of a couple of hours she had tracked our system down and reactivated it, and said she would leave it activated whilst we sorted out what we wanted to do about the current installer. She just made it all so simple and trouble free - this really was outstanding customer service!

9 września 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi James, thanks so much for your review. We'll pass your comments onto Kelly. Have a great day :-)

Oceniono na 5 z 5

Thanks you So Much Alan.....

Thanks you So Much Alan.....

Your patience is key to your success...

Having a depth of knowledge is one thing but your character just excel your knowledge which is what everybody else fails to realise...

9 maja 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Alan👍

Oceniono na 5 z 5

Great response info

Great response
Very helpful

28 sierpnia 2024
Opinia niezależna
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Odpowiedź od Pyronix

Hi James,
Thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team 👍

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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