I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another... Zobacz więcej
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I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Zobacz więcej
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The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up... Zobacz więcej
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For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Dane kontaktowe
Stany Zjednoczone
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Dobra
6 tys. recenzji
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Terrible business
Terrible business! Do not waste your money! The tech will come out and you’ll be charged $90-118, just for him to say yep there’s a problem. He’ll ask you to pay another ridiculous amount of money for a part and then another $100+ to fix it. Use your local handy man up the road, trust me! Jon the manger will just say “I’m sorry” and poor Ruth is scripted on the customer service side. Do not expect a refund when you get poor service or NO service.
18 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hi Amy, thank you for sharing your feedback. I completely understand your frustration regarding the charge, and it is never our intention to leave you feeling disappointed with our service or business model.
As initially discussed and explained over the phone and email, while we respect your perspective, we cannot issue a refund for the service fee. Our technician arrived as scheduled and fully rendered their professional assessment, which covers their time, travel, and diagnostic expertise.
If you believe the assessment was inaccurate and wish to dispute this further, please provide a copy of a secondary service report for our management team to review. We take your experience seriously and will re-evaluate your case upon receiving that documentation. You can respond to the email sent to you. Thank you!
NO HELP
Tech came out. Identified the issue. Unable to repair, needed part. Never heard back. Had to call, TWICE, they were unable to get in touch with tech. Have no solution! $90.00 for nothing! Called another company. They came out same day and installed the part. They obviously don't vet their contractors very well!
14 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hello James, apologies for any inconvenience caused. May we have a formal copy of the Service Report coming from the other Service Provider who completed the service? Kindly respond to the email sent. Thank you!
SCAM - Be warned!
I would leave 0 stars if I could, but can't. I had my washer fixed in less than 30 minutes with 2 screws and it cost $290. They say they don't pressure you into moving forward with the repairs, but my tech was super persistent and pressured me into saying yes to move forward. DON'T USE THEM.
20 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hi Brian, thank you for providing your feedback. We also received you NPS feedback stating that 'Marco was a great technician. I think the price that was charged was ridiculous and was not worth it, but I know that is Puls and not him personally. '. No worries as we'll be having this reviewed internally and sanction will take place. Thank you!
Ripped off
I have used Puls in the past with great success, so I called them to replace the igniter in our Samsung oven. The technician arrived early, checked the oven, and replaced the igniter. I was then billed $386 to replace a $36 part that took 20 minutes. The customer service group would do nothing to address my concerns. I got ripped off. Don't use Puls.
After reading your response to my review, it is nothing more than a pathetic excuse to justify overcharging customers for simple repairs. I never agreed to the charges, I didn't sign anything approving the charges, so stop your BS about transparency. You ripped me off and I stand by that.
7 lipca 2026
Opinia niezależna
Odpowiedź od Puls
We completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Save yourself and hire someone else
UPDATE : Now the company wants to see my paperwork for the other company's advice and call. I will not be providing my personal information. I assume this is to establish this is a real review. Trust me it is a real review and I am happy to share a photo of the service technician's vehicle take by my security camera. This company is a sham for excessive fees. Had them Repair my dryer on April 7 of 2026. Made an appointment less than one week after the 90 day guarantee period July 20, 2026….. On the morning of the appointment started getting strange phone calls from California about this wasn’t covered under warranty. There would be a service call. The technician Edwin showed up never took the dryer apart never looked at the dryer to determine what was wrong with it but estimated it was gonna be a couple hundred dollars to repair it. He was here less than 15 minutes and charged $122 for extra services to swap the electric cord to a different dryer. I would say Service was less than professional and the guy showed up in about an $80,000 jeep with no tools or parts except for his tool bag with drill and screw drivers he carried into the house. save yourself the hassle and hire flamingo appliance factory repair. They got it right at a reasonable fee.
19 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hello Karen, apologies for any inconvenience caused. May we have a formal copy of the Service Report coming from the other Service Provider who completed the service? Kindly respond to the email sent. Thank you!
Hi Karen,
We received the updated review you posted, and we understand that you declined to provide the document we requested to review your request further. Unfortunately, without the document, we'll not be able to proceed in reviewing your request.
Thank you!
Odpowiedź od Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. They use independent contractors to service your appliances. The tech they sent over was not knowledgeable about my repair. I was expecting a tech with a van or truck. I got a tech with a car. On the website they state an $89.00 diagnostics charge. I was charged $109 dollars which they say will be taken off if you do the repair. He said I needed a drain hose for the washing machine and had to order the part. Once he had the part he informed me he is no longing working with PULS.
I contacted PULS asking for a refund. They refused. I am out the $109. I had to hire a reputable company to do the repair. It was the drain valve and not the hose. DO NOT USE THIS COMPANY. Hire a reputable company. Do not make the same mistake I did.
5 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hi Rex, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Excellent!
14 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Refrigerator Repair
Puls was quick to respond to my concerns and get a repair person out to my home as requested. The repair person was punctual, courteous and very informative.
I will definitely use their service in the future.
3 lipca 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Got diagnostic done on 7/3
Got diagnostic done on 7/3, payed for part at that time and now 7/12 and had to call customer service for update. They were going to reach out to technician for an update and get back to me 7/10. Still no update.
3 lipca 2026
Odpowiedź od Puls
Hi Khal,
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you!
Excellent Work— Personable Technician
Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to prevent reoccurrence. We will definitely call Puls when we need an electrician in the future. We highly recommend Puls to all.
3 lipca 2026
Odpowiedź od Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
The technician was knowledgeable and…
The technician was knowledgeable and repaired my oven in minutes
3 lipca 2026
Odpowiedź od Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Puls was good helping me find someone…
Puls was good helping me find someone quickly to get my work done unfortunately the person didn’t do a good job my wardrobe drawers wasn’t done properly i haven’t even used it since it was installed it was a waste of my money 277 is a big amount to pay for something and not getting what I paid for done
3 lipca 2026
Odpowiedź od Puls
Hi Safie, thank you for your feedback and apologies! We sent you an email with a link for you to proceed with our Guarantee Process. Feel free to respond to the email if you have any further questions. Thank you!
If I can give it zero stars I would
If I can give it zero stars, I would… it’s an insurance company that when you call them to service a complaint, they don’t send anyone out to you… they kept on scheduling an appointment and then canceling it saying they have no one. The issue was my dryer smoking so it was an emergency. customer services answer was hired somewhere yourself ……so I have to pay insurance company to call them so they could tell me to hire someone myself? absolutely ridiculous. I strongly advise against this company.
10 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hi Christian,
We have been notified regarding your concern. We sincerely apologize for not meeting your requested timeframe. While we always aim to align appointments with local technician availability, the specialists qualified for your specific service unexpectedly became unavailable. Our Team actively reached out to technicians in surrounding areas to find a solution, unfortunately, we were unsuccessful. We are currently expanding our team of qualified technicians and establishing backup coverage for your area.
Seems that the Team offered for you to proceed in getting a Local Service Provider, due to the urgency however you declined to do so. As you requested, the membership Plan has been cancelled and the Claims Fee of $89 has been refunded.
Kindly let us know if you have any further concern.
Terrible with service and technicians.
Their workers who answer the phone don't know what they are doing; they cancel appointments without letting you know, then they come up with a lame ass excuse for not fixing a problem because it will cost them some money. One specific technician came out 4 times and replaced the relay switch and then said it was the compressor. That was a load of crap because it works on and off now.
2 maja 2026
Odpowiedź od Puls
Hi Cindy, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates.
Thank you!
Very easy website to use
Very easy website to use. Quick response. Very knowledgable and helpful tech. Thank you!
1 lipca 2026
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I got an appointment quickly
I got an appointment quickly, and my problem was solved.
9 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The service was great, price was not
The service was great. The technician was friendly. The price was insane. The part, if bought separately, costs about $180. The technician was here for 1.5 hours, I was charged over $600. And the survey still asked for a tip!
9 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hi Karina,
We completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
Puls Support
Doświadczenie Trustpilot
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