I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another... Zobacz więcej
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I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Zobacz więcej
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The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up... Zobacz więcej
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For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Dane kontaktowe
Stany Zjednoczone
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Dobra
6 tys. recenzji
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You were very good at communication
You were very good at communication to verify the appointment and the time.
The sign up process was clear and easy.
I could get an appointment fast and since I have a large family, my dryer was back in operation within a few days. That makes a big difference.
Your repairman was efficient and effective.
1 lipca 2026
Odpowiedź od Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
PULS fixed my Oven errors in seconds
I had a error problem on 2 stoves a double oven and single oven stove. PULS replied quickly, the technician identified the problem within seconds and solved the problem in a few minutes. The professionalism, efficiency made me decided to become a member I will definitely use PULS in the future.
Thank you PULS for a job well done
1 lipca 2026
Odpowiedź od Puls
We are grateful for this awesome feedback, Patricia! It makes us happy to hear how wonderful your experience was with Puls and for trusting us to fix your dishwasher. Please know that we will always be here if you need us.
BEWARE - Do Not use PULS.
Called PULS to look at refrigerator that was not cooling properly. Technician came out and said the coils need to be cleaned and charged $270 to vacuum clean. We went on vacation and returned to a refrigerator of rotting food. Asked Puls to return, the technician said we needed a new thermostat for $300+. I decided to get a 2nd opinion from a local repair shop. This technician did an inspection and verified that the thermostat was working properly. But, the coils were extremely dirty, he took videos showing that the coils were in fact not cleaned. I sent videos to Puls and asked then to honor their service guarantee and clean the coils. I only got a BOT and no effort to resolve the issue. Zero customer service. Price gouging and basically a sham company Beware - Do Not Use...
17 czerwca 2026
Opinia niezależna
Odpowiedź od Puls
Dear Robert,
I completely understand your concern, and I appreciate you bringing this to our attention. I can see how frustrating it must be to wait for a resolution, and I want to assure you that your issue is a priority for us.
Thank you for your patience while we reviewed your request. I’m pleased to confirm that your refund has been approved. The refund has been processed and will be posted to your account within three business days.
For your reference, I’ve sent a separate email. Please check your inbox (and spam/junk folders) for that message. If you have any questions or need further assistance, you can reply directly to this email or contact our support team at support@puls.com.
We truly value your trust and commitment, and we’re committed to making this right for you.
Warm regards,
Puls
AVOID AT ALL COSTS
This platform is not useful. I scheduled service for 12p-2p. Technician called at 9:30a & wanted me home at 10a. Then he told PULS I cancelled the appointment when it was his decision to not wait until 12p. I rescheduled with another technician and PULS granted me a 10% discount on the service call. Only they couldn’t find another technician and outsourced me to an independent who charged 10% more without my knowledge or consent. I am so GLAD I didn’t enroll in the monthly service. This is a platform that uses independent contractors who have no real ability to ensure professional, timely access r reasonable service. AVOID AT ALL COSTS
6 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hi Misha, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
I would give zero stars if I could
I would give zero stars if I could. Tech came after the 2 hour window. Said last appt ran long, but the automated message said my technician was on the way one hour into the window. He came - ordered a part - charged a lot for the part. Said it would be here by two days. Six days later after several text confirmations of the follow up install appt, the window comes and goes. I have to call them to find out what is going on. They can't reach the tech. Then when they finally do reach the tech - they learn the part is not yet in. The company has no record of the part ordered, price charged, nothing. ONLY the technician So an hour and 15 min after my service window closes, they are still telling me they "are under the impression" the part will arrive today". And they want me to schedule another 2 hours of my life to install when they still don't have the part. Unbelievable.
6 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hi Sheila, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Your feedback has been forwarded to relevant department for improvement. We've seen on the record that you we're able to speak with our Support Team earlier and discussed the Service and requested for another unit to be added and decided not to after informed of the Service Call Fee.
Please let us know if you have any further questions.
I wish I could leave zero stars
I wish I could leave zero stars. I booked my wall mount appointment and moved my work schedule around this appointment. The tech was supposed to arrive between 3 and 5. It was after 3 when I got a call telling me the tech was 2 hours out from my home and could I reschedule for late evening. I was furious. Instead of contacting me long before the scheduled window they wait until they are in the time frame of arrival. This was ridiculous. I found someone who was willing to come right away and do the job and charged me over 100.00 less. Go with West Tech they were in and out less then 30 min. This company is a joke and has no idea how to conduct business. Be very careful if you go with this company.
5 lipca 2026
Opinia niezależna
Odpowiedź od Puls
Hi Allainnah, we sincerely apologize for the scheduling complications and the inconveniences we may have caused. An internal report has been submitted for Tech sanctioning as they're supposed to adhere to schedule assigned or they've claimed. We will definitely improve for future endeavors. Thank you!
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Great, all around!
Scheduling the date and time for service was easy.
The service- person assigned to come to my home called me within minutes of scheduling the date and time to confirm.
Great service!
Thank you!
3 lipca 2026
Odpowiedź od Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
It was easy to hook the appointment
It was easy to hook the appointment. The technician was great at communicating on the time and what type of service would be required for the repair. He was prompt, efficient and least the area clean, very professional. The service was more than I anticipated but overall great job
2 lipca 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician appeared to be…competent, but expensive!
The technician appeared to be knowledgeable. It was very hard to understand him with his heavy accent and to where I expected it to be expensive, to be so much more than buying a new one was a shocker.
1 lipca 2026
Odpowiedź od Puls
Thank you for your feedback and for your honesty, and we hope to have the opportunity to serve you again. Kindly let us know if you need further assistance.
Professional
Quick, easy & very professional. Will definitely call them again should an issue arise.
2 lipca 2026
Odpowiedź od Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Excellent Service!
Bashir was friendly and took care to explain what he needed to fix the issue.
2 lipca 2026
Odpowiedź od Puls
Thank you so much for counting on us, Ken! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Above and beyond
Good communication! Both company and technician kept the customer informed of changes in status. Technician Brady is knowledgeable and experienced. He arrived at the end of a busy day to help with my refrigerator that was running constantly. He was methodical and correctly diagnosed a problem with the fan. His effort went beyond expectation, yet with a demeanor of sincerity. I highly recommend Brady and Puls.
1 lipca 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
KitchenAid microwave oven repair options
Honest assessment of repair / replacement options for 20 year old microwave oven
2 lipca 2026
Odpowiedź od Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Contractor came on time
Contractor came on time, asset the problem and fix very quickly.
2 lipca 2026
Odpowiedź od Puls
Thank you so much for counting on us, Donnita! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Too expensive with two visits plus…
Too expensive with two visits plus part. Cheaper to buy new chest freezer.
Technician not confident in English, but did well with cell phone translator.
1 lipca 2026
Odpowiedź od Puls
Thank you for your feedback and for your honesty, and we hope to have the opportunity to serve you again.
The tech told me he could not find…
The tech told me he could not find anything wrong and left. Five minutes later the microwave was doing the same thing that I told him was wrong was still wrong.
1 lipca 2026
Odpowiedź od Puls
Hi Louise, thank you for providing your feedback. Team had your concern relayed to the technician and he mentioned that he notified you regarding the control board.
Our technician thoroughly tested all functions, including cycling the system open and closed multiple times.
Unfortunately, the intermittent failure indicates that the main control board is broken.
The manufacturer no longer makes or supplies this replacement part. Since the control board cannot be replaced, the unit cannot be repaired.
Kindly let us know if you have any further concerns. Thank you!
Easy to book/ Technician came early and…
Easy to book/ Technician came early and fixed washing machine very quickly/knew exactly what the issue was
1 lipca 2026
Odpowiedź od Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The response to our request for repairs…
The response to our request for repairs was very rapid and Semir was excellent.
1 lipca 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Nothing was fixed only checked out the…
Nothing was fixed only checked out the dyer. He suggested vest cleaning only.
He made an appointment but your office emailed back—maintenance is not covered.
Do I get a refund?
1 lipca 2026
Odpowiedź od Puls
Thank you for providing your feedback! Apologies as we'll not be able to honor your request for refund since assessment has been rendered. Based on the plan coverage, maintenance is not covered so this is to be handled under regular appointment. We do not usually service maintenance however, as a member, we can check with the technician if he can proceed with the service under a regular service and the $89 you initially paid will go towards the estimate and 15% discount will be applied as well. We are currently checking with the technician on the estimate, and we'll be keeping you posted via email on updates. Thank you!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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