Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another... Zobacz więcej
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Zobacz, co mówią recenzenci
I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
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I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Zobacz więcej
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The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up... Zobacz więcej
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Dane kontaktowe
Stany Zjednoczone
- 1-860-596-0177
- support@puls.com
- puls.com
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6 tys. recenzji
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Incomplete work
I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
15 września 2026
Opinia niezależna
Odpowiedź od Puls
Hi Dane, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Solomon was great
Solomon was great. Very knowledgeable and accurate.
14 września 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The tech arrived on time
The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up and it was fixed in a couple of days. They had to order parts. I recommend puls .
2 września 2026
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The technician was on time and very great price.…
The technician was on time and knowledgeable. He new what to do and communicated
13 września 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating, Diana. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Warranty misinformation
I had a service performed for my washer. After the service was completed the technician discussed a warranty for my home. Discissed a monthly fee. This discussion was recorded on my home video where the Tech stated there was no cancelation fee & we could cancel at anytime. I paid & received a copy of the contract afterwards. Too late I was stuck in 12 month contract. I was charged $59.91 to cancel. Terrible way to conduct business. Company refuses to credit my card.
11 września 2026
Opinia niezależna
Odpowiedź od Puls
Hi Debbie, thank you for your honest feedback. Seems that Refund Department was asking for the proof you mentioned for them to further review your claim. Kindly check on the email sent to you for further assistance. Thank you!
José was extremely professional and…
José was extremely professional and knowledgeable! Absolutely satisfied with the service he provided. Would have him back again.
12 września 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Easy to understand the issues and the…
Easy to understand the issues and the friendly customer service. Everything explained and didn't try to up sale me and things I didn't need
11 września 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
A Roll of the Dice
The technician was very thorough and professional, however, the issue is such that it will take someone trained by the manufacturer, LG, to hopefully, fix the problem. You contract with trained, 3rd party technicians, but they aren't "experts" at everything. My technician, though very competent, was not able to fix the problem. So now, going on 4 weeks later, I still have a door sensor that wont stop alarming. You should add a disclaimer to your policy stating that you are only a 3rd party company that provides technicians contracted to accept job assignments from you. I got what I paid for, "a roll of the dice☹️."
2 września 2026
Odpowiedź od Puls
Hi Maurice, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Worst customer service and technician experience ever
The technician Jaleasa lied about ETA even when a supervisor was on the phone. He called me 3 times after he diagnosed the issue for payment but didn't have the part. He lied about going to VA to get the part that night and didn't get the part the next day. He had the audacity to be late for the appointment he scheduled. DON'T EVER EVER EVER EVER USE THIS COMPANY FOR ANYTHING!!!!!
10 września 2026
Opinia niezależna
Odpowiedź od Puls
Hi Kelli, we sincerely apologize for the frustrating and unacceptable experience with your recent service appointment. We understand your frustration regarding the conflicting information about the technician’s ETA, part availability, follow-up arrangements, and the technician’s late arrival.
Your concerns regarding the technician’s communication, professionalism, and the information provided have been taken seriously. Your feedback has been documented, and an internal report has been submitted to the appropriate department for review and sanctioning. Appropriate action will be taken based on the findings.
We regret the inconvenience and disappointment this situation caused and appreciate you bringing it to our attention. Please be assured that your concerns have been heard and are being addressed.
Thank you for your time and understanding.
Best regards,
Puls Customer Support
My experience with this company was…
My experience with this company was first time. Needless to say I was initially disappointed ☹️ The technician assured me that my oven was repaired! Later while excited about preparing dinner only to find the oven still was not heating up!
Called the company and the assigned the same technician to come back to next day!
He refused to comeback! Stated there was nothing else he could do.
Although the company seems to be fine.
The technicians my need more training!
2 września 2026
Odpowiedź od Puls
Hi Sandra,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience, especially after being assured that your oven had been repaired, only to find that it was still not heating when you were ready to prepare dinner. We understand how disappointing and frustrating that must have been.
We also acknowledge your concerns regarding the technician’s response when you contacted us for further assistance. Your expectations for a successful repair and professional support were completely understandable.
Please be assured that we have forwarded your feedback to the relevant department for internal review. Your comments regarding the service experience and the need for additional technician training have been noted and will be taken seriously as we evaluate how we can improve our service.
We appreciate you bringing this to our attention. Feedback such as yours is important in helping us identify areas where we can do better and provide a better experience for our customers moving forward.
Thank you again for your patience and for giving us the opportunity to acknowledge your concerns.
Best regards,
Puls Customer Support
Great service
2 września 2026
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I’m waiting for a refund for parts to…
I’m waiting for a refund for parts to washer that did not fix the problem. I replaced washer with a new one. Please respond as to status. I do not have an issue with your technician’s service just didn’t fix problem and the cost to do so was too costly for a 13 year old washer so I replaced it with new one.
1 września 2026
Odpowiedź od Puls
Hi Jan, apologies for the delay! We've received your response from yesterday however; we would need the email address associated to you the payment you've made for us to process the refund. Kindly respond to the email sent for us to proceed. Thank you!
Made sure it was done right.
1 września 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
the tech identified problem and…
the tech identified problem and repaired to my satisfaction
1 września 2026
Odpowiedź od Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
The "fix" the technician provided broke…
The "fix" the technician provided broke again within two days. Using glue inside a dishwasher? It literally failed before the payment to you processed. Utter incompetence. I'll be calling tomorrow to demand a refund.
2 września 2026
Odpowiedź od Puls
Hi Mike, apologies for any inconvenience caused. As confirmed, seems that you were able to get in touch with our Support Team and was able to submit a Guarantee Form, which is now being reviewed by Guarantee Team. Feel free to let us know if you have any questions. Thank you!
Puls made it right and corrected my GE dryer issue. Thank you.
After a little back and forth Puls did send a very competent tech to service my dryer. He was quick, punctual, reliable, and corrected the issue.
8 września 2026
Opinia niezależna
Odpowiedź od Puls
Hi Jane/Doug, thank you for the patience and understanding while we work on your request. Kindly let us know if you have any further concerns.
Great service
Gevorg was great in fixing the ice maker. He took his time in diagnosing and finding the problem and then fixed it. A bit pricey though.
4 września 2026
Odpowiedź od Puls
Hi Pau, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
Puls Support
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