I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
Reakcja na opinię
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Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another... Zobacz więcej
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I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Zobacz więcej
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The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up... Zobacz więcej
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Dane kontaktowe
Stany Zjednoczone
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
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6 tys. recenzji
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DON'T USE THIS COMPANY
It should be 0 stars! DON'T USE THIS COMPANY! I scheduled a technician, Anthony came. I told him my washer was leaking during the FILL cycle. He diagnosed the drain hose WITHOUT TESTING the FILL cycle and wanted $300 above the $100 service call to install an incorrect part to fix the problem. I bought that incorrect hose for $50 and replaced it myself in 5 min and it gushed water out STILL. I tested and diagnosed it myself and saw the FILL hose spraying water out. I now have the correct part on order and can replace it in another 5 min. Puls said they bear no responsibility for the technician NOT DOING HIS JOB and what I paid for (diagnoses). How can you diagnose a problem if you don't test it? You can't! Piss poor technician and piss poor customer service!
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Hi Duayne! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
I was very impressed with Farzon
I was very impressed with Farzon. He is very professional and did an excellent job in identifying the problem. In the future, I will always call Puls first if I have any other problems in the future with my appliances. And, of course, will always ask for Farzon.
1 września 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
My handyman was very very good
My handyman was very very good! He helped me get all the to dos off my checklist. He was a hard worker and I will definitely call again!
1 września 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The service was top rated
The service was top rated. Very professional. Found the issue and fixed it. Go bahattin!!
30 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Dan Tran was great with the dishwasher
Dan Tran was great with the dishwasher. He fixed the issue and explained what was going on as well. Didn't try to force a replacement when a quick repair was the issue.
Will use puls again
30 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating, Nathan. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I had a great experience today with…
I had a great experience today with PULs fixing my refrigerator. The technician they sent out, (Fernando) was extremely professional and got right to the job of finding and then fixing the problem with my GE refrigerator. He was friendly and knowledgeable. I could not have asked for better service and quality. I am one very happy customer.
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. We will make sure that Fernando gets the recognition he deserves. Please know that we will always be here if you need us.
The technician Ryan
The technician, Ryan, was very nice and very capable of doing a great job. We appreciate his mannerism and skills!!
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Update on Brolen Appliance
Update. PULS tried to send the same technician back to “repair” the washing machine he broke when he was supposed to be repairing it. 🤦🏽♂️Now, why would I trust his “expertise” this time? And, when I asked to have a different technician, the request was denied.🤷🏽♂️
Soooo, we ended up purchasing a new washing machine.
USE AT YOUR OWN RISK! AND IF YOU GET TAMIM - RUN!!!!
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Hi Ben, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Very fast and efficient Dawlin was on…
Very fast and efficient Dawlin was on time and fixed my Samsung oven.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
We truly appreciate you taking the time to let us know about your experience, Kevin! We will make sure that Dawlin gets the recognition he deserves. If there is anything else we can do for you, please let us know!
Damon was a great professional
Damon was a great professional. He was on time, and came within the timeframe he promised. He found the problem issue and resolved it. Highly recommended this service.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Hi Rodney, we appreciate your positive feedback for both technicians and the service that was delivered! We are happy to hear that the technician was able to meet your expectations and resolved the issue accurately. We will make sure to share and inform him about your review. Have a nice day!
Alex was amazing . Fridge working like a charm
My Tech was Alex . He was amazing . I had a refrigerator issue. Everything he explained was exactly what happened . He knew his stuff . He communicated , showed up when he was supposed to and my fridge ( 20 years old) is working like a charm!!
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating, Ali. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Francisco excellent service
Francisco provided excellent service in addressing my issue with the dishwasher. He was punctual,and quick to identify the problem and fix it. I am satisfied with Francisco's work would recommend him to others.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for counting on us, Leo! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Poor Customer Experience
This company does not know how to market itself and has terrible customer service. Needed a simple home appliance repair. Provided multiple day and time blocks to be available. Strung me along day by day saying they had requested a local person but never actually confirming an appointment. Have just lost an entire week of usage. When you call #800 and manage to get past the repetitious AI bot to a human, they cannot resolve anything. WIll never attempt to use again.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Hi Margie, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Puls was quick
Puls was quick! Made the appointment last night, here the next day! The repairman showed me the issue, made sure I understood, repaired the same day with a new part. Yes, I will use Puls again, when needed. I also signed up for their monthly service for all my other appliances! It’s a win - win for both of us
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Mauro had great communication skills…
Mauro had great communication skills and was fast and efficient. Great person, great professional....
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Baquero
Baquero, was simply exceptional, knowledgeable and professional. He is truly an asset and noteworthy professional!
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Just the honest approach.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Odpowiedź od Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Very friendly and knowledgeable tech!
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Expert accomplished a long-delayed do-it-myself task
I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done before. So I kept waiting to find time to tackle it, but when I had a guest coming I decided to try getting help from a Puls expert. So glad I did. Eli expertly installed the unit and explained its operation. Wish I had gotten his help earlier.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating,. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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