I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another... Zobacz więcej
Reakcja na opinię
I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Zobacz więcej
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The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up... Zobacz więcej
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Dane kontaktowe
Stany Zjednoczone
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
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6 tys. recenzji
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Great service
Gevorg was great in fixing the ice maker. He took his time in diagnosing and finding the problem and then fixed it. A bit pricey though.
4 września 2026
Odpowiedź od Puls
Hi Pau, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
Puls Support
DO NOT USE PULS FOR APPLIANCE REPAIRS
DO NOT USE PULS FOR APPLIANCE REPAIRS. Their negligence completely ruined my Samsung Family Hub refrigerator, cost me thousands of dollars, and they refuse to fully pay for the damage.The Botched Repair: Under Booking ID 1886635, Puls charged me $891.16 across three separate, useless visits in March (March 3, March 4, and March 12). Their technician rigged my cooling lines with a cheap, temporary mechanical piercing valve instead of doing a proper permanent weld. The fridge broke down completely just two days later.The Warranty Trick: The rigged valve caused a slow, steady coolant leak. The refrigerator ran completely out of refrigerant exactly 12 days outside of their 90-day warranty window. I have been calling them relentlessly and trying to get a refund since the very first day the refrigerator broke down, but they hid behind their policy and refused, dragging out the process by sending a tech to my house three times in one month without fixing a thing.The Real Cost: My fridge is STILL broken. Because of their negligence, I’m out thousands of dollars constantly buying takeout food for my family. I had to hire an independent company (Appliances Giants), whose certified technician documented in writing that Puls improperly left a temporary diagnostic valve behind, starving my compressor and ruining the unit.The Final Insult: It will cost me $1,636.00 out of pocket to cut out Puls' botched valve and rebuild the system. After months of fighting, Puls finally emailed me a lowball $2,000.00 settlement to try to make me "go away." While they finally admitted fault by offering a refund, the total amount doesn't even cover my initial refund plus the new repair bill, leaving me paying out of pocket for their massive mistake while completely ignoring months of food expenses.Puls uses temporary, corner-cutting fixes designed to outlast a short warranty window, voids manufacturer warranties, and leaves customers stranded. Avoid them at all costs. If they will do this to a disabled person they will do it to anyone
I've been trying to get my money back ever since. And to be refunded for the thousands of dollars of money, I'm out from buying takeout food cause I still have no refrigerator.
3 marca 2026
Opinia niezależna
Odpowiedź od Puls
Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Ron is awesome
Ron is awesome, got the issue analyzed quickly, ordered the part and installed SATURDAY morning. True professional
5 września 2026
Opinia niezależna
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician was able to start the…
The technician was able to start the machine, but when he left, I ran the machine. It didn’t drain. Now I have standing water in the dishwasher. He should have turned it on to see if it was running properly before he left. He was only at my house for five minutes, and I paid almost $200, plus the tip. Someone needs to please come out and finish fixing the dishwasher.
4 września 2026
Odpowiedź od Puls
Hi Carol, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
The technician fast
The technician fast, effective and efficient. He repaired my defrost system on my refrigerator.
Thank you!
4 września 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The app Puls was very convenient
The app Puls was very convenient. I was able to book a last minute same day late appointment. However, my $500.00 bill for a $132.00 fix is incredible! A new Frigidaire would have set me back $1400. At best, I paid for the lesson and got my Frigidaire operating once again!
4 września 2026
Odpowiedź od Puls
Thank you so much for counting on us, Terressa! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Quick response and quick install of my…
Quick response and quick install of my tv bracket and tv
4 września 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Fast work
Fast work , great technician overall great service been using them for years
1 września 2026
Odpowiedź od Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Glenn was great
Glenn was great! Friendly, professional, a problem solver and our satisfaction was important to him. We will ask for Glenn every time!
3 września 2026
Odpowiedź od Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Great quick service !!!
1 września 2026
Odpowiedź od Puls
Thank you so much for your repair request with Puls, Ken! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Service technician was on time and…
Service technician was on time and quite good. Since the fix was quick and simple, I think the service charge of $220 was excessive, $150 would have been appropriate.
2 września 2026
Odpowiedź od Puls
Hi John, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
Puls Support
Quick response and a knowledgeable and…
Quick response and a knowledgeable and professional repair man.
2 września 2026
Odpowiedź od Puls
Thank you so much for counting on us, Helen! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
If I can give zero star I would.
If I can give zero stars I would.
I had an appointment scheduled for Thursday, September 3rd, between 8:00 AM and 10:00 AM. I was assigned a technician named "Musab" and received the following message:
“Hi ....., tech Musab has been assigned to your upcoming service request and will arrive between 8 AM–10 AM on September 3, 2026.”
At 9:30 AM, I called because the technician had not called or arrived, but there was no answer, so I left a message. The 10:00 AM appointment window came and went, and no one showed up or contacted me.
I set aside two hours of my time for this appointment, only to have the technician not show up without any communication or explanation. This is extremely unprofessional and disrespectful of my time.
I would have appreciated an explanation for what happened. I guess they don't care.
3 września 2026
Opinia niezależna
Odpowiedź od Puls
Hi Djamel, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Great experience.
Jose arrived on time and was very knowledgeable about the appliance in question. He quickly resolved the issue.
2 września 2026
Odpowiedź od Puls
Hi Francis! Thank you for your positive feedback and for sharing your experience as well. We are very glad that technician Jose was able to provide the service that you deserve.
Should you have any questions or concerns, feel free to contact us anytime.
An Amazing Connection.
The fact that someone showed up was amazing. The ability to diagnose the problem made it even more amazing.
1 września 2026
Odpowiedź od Puls
Thank you very much for sharing a 5-star feedback with the community, Gregory! We work really hard to provide quality service to our valued customers. Please let us know if we can assist you in the future.
Jalesa was very courteous and…
Jalesa was very courteous and knowledgeable, arrived on time and diagnosed the problem within minutes. Unfortunately fixing my washer would cost more than buying a new one, and Jalesa was upfront and honest about that which I appreciate.
2 września 2026
Odpowiedź od Puls
Hey there, Cynthia! We're so glad that technician Jalesa did not only provide his professional advice, but he was also able to leave a remarkable service experience. There are times that replacement may be the better and more practical option compared to a repair, considering the long-run efficiency.
In case you need our service with your other appliance, feel free to call us right away!
I think too much money
I think too much money, all was done was screw in the screws for 4 outlets where they came loose from wall
2 września 2026
Odpowiedź od Puls
Thank you for sharing your feedback, Shirley! We’re sorry to hear about your dissatisfaction with the pricing, and we hope you will accept our sincerest apologies. We will be reaching out to you directly, as we have requested the team to look into the details of your appointment, and we hope to make things right. We will be looking into this further and see what we can do to resolve the issues you experienced.
Great service!
The technician arrived right on time and was incredibly polite, courteous, and professional. They explained the issue clearly and offered very reasonable solutions. Highly recommend!
2 września 2026
Odpowiedź od Puls
Hello, Denneb!
Thank you for your wonderful feedback! It is a delight to hear that the technician was able to provide a quick yet quality service on your appointment and that he was able to get your recommendation as well. A proper recognition will be provided to the technician.
Please don't hesitate to reach out if you have any questions or concerns.
Came early
Came early, got right to working on my problem. Had it fixed almost immediately.
2 września 2026
Odpowiedź od Puls
It makes us happy to hear that we have provided a quick and convenient service for you, Pat! We are very grateful for sharing such a wonderful experience with the Community.
Rest assured that we will share the positive feedback with the technician. We look forward to servicing you again when you need another service. Have a great day!
Veet was GREAT!
Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another repair man look at it four times over the past month and a half and that guy couldn't figure it out!
2 września 2026
Odpowiedź od Puls
Hey, Melanie! Thank you for sharing your experience and feedback to the community! We are very delighted to know that the service with Veet was satisfactory and that he was able to determine the issue right away. We'll make sure to share this great news with him and give him the proper kudos that he deserves. Thank you once again, and please don't hesitate to reach out to us if you have any concerns or questions!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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