Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... Zobacz więcej
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The time element has been quicker than expected, to return DNA results, thank you. Also good news as she is clear.
I paid for 2 dm test 1 was a carrier 1 was clear I purchased the clear pup to redo a full health package to come back he’s a carrier I’ve emailed and all have got is to dispute it I have it’s still... Zobacz więcej
The swab test kit was delivered in a very punctual manner. When it was Received back with pet genetics they wasted no time informing me it had arrived and tests were being undertaken.. Still waiting f... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Dane kontaktowe
Cooil Road, IM4 2AY, Braddan, Wyspa Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4,0
Dobra
164 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 55% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not recognised by kennel club
Not recognised by kennel club
After there reply to my rating, I’ve lowered the stars. I don’t appreciate crappy attitude from a buisness.
29 września 2025
Odpowiedź od The Pet Genetics Lab
Hi Emma, we are one of 90 veterinary genetics laboratories worldwide and the UK KC (which is one of hundreds of Kennel Clubs worldwide) have a short list of 5-6 labs they accept testing from, which they are very public about. The UK KC have always told their breeders to check which laboratories they will take results from and even require that their own testing laboratory is used for their Assured Breeder scheme. They do prefer that breeders use the UK KC's own testing service. We have nothing to do with the UK KC and you've left us a bad review because you didn't check what the UK Kennel Club's requirements were before buying testing online.
Wrong results x2 no replies
Ordered colour panel for my dog and sent wrong results (brown merle that doesnt carry brown or merle).i sent photo of my dog and said its obviously incorrect and they blamed it on me saying i didnt swab well enough 🙄 they sent a second kit to redo to yet again get wrong results. When i emailed saying they are wrong again i have had no reply which is strange compared to there fairly quick replies to me asking why it was taking so long. I have now sent multiple emails over a few weeks and had zero reply. Shocking company that just takes your money and sends you there guess work, never again 🤬
23 stycznia 2026
Opinia niezależna
Wrong results, terribly slow response
Well, my certificate tells me I have a black labrador. I am sat here looking at my yellow labrador wondering if I am mad. I have another yellow labrador in the house but no others. Furthermore, the other results are not the same as those I have had from two other laboratories (both Kennel Club approved). I raised a dispute as soon as I received the results in December, providing proof (a photo of my dog and the other test results) and have been patient but am now struggling to get a response. Whilst I would like it cleared up, I think I may have to accept the waste of money and time.
2 grudnia 2025
Opinia niezależna
10/10
Hi I would definitely use and recommend the pet genetics lab every thing ran very smoothly thanks guys
28 listopada 2025
Fabulous service with great results
Fabulous service with great results, shame the RKC won’t recognise them though
5 lutego 2025
I find the website unhelpful the…
I find the website unhelpful the Waiting times seem to be getting longer and they always seem to have special offer on the day after I’ve already ordered however they are cheaper than the rest so I will continue using them I feel that they should offer combination packs for example health testing and Bree testing
18 listopada 2025
Odpowiedź od The Pet Genetics Lab
Hi David, we are one of 90 veterinary genetics laboratories worldwide and the UK KC have a short list of 5-6 labs they accept testing from. The UK KC have always told their breeders to check which laboratories they will take results from. With respect, if you did not check with the UK KC what their requirements were that is not an issue to do with our laboratory.
Easy ordering with clear instructions
29 października 2025
Odpowiedź od The Pet Genetics Lab
Thanks Lou!
Great service
Tanya was Very helpful in explaining to me what I needed to do, after that everything was easy and very efficient, the results were sent out to me at the time specified. All round great service Thank you ☺️
26 września 2025
Opinia niezależna
Odpowiedź od The Pet Genetics Lab
Thanks Janet, we'll let Tanya know how appreciative you are!
This is my second time using your…
This is my second time using your services the home tests is very simple to do and get results pretty quick and the cost is fantastic
26 września 2025
Odpowiedź od The Pet Genetics Lab
Thanks Elizabeth!
Odpowiedź od The Pet Genetics Lab
Thanks Julie!
Odpowiedź od The Pet Genetics Lab
Thank you! We know that breeders are always desperate for their results so we always try our best to report out results as soon as we have completed the testing.
Odpowiedź od The Pet Genetics Lab
Thanks Jolita!
Very poor response to emails
Very poor response to emails now ignorning them and no number to call. They sent me an email to say results were ready but the certificate was blank. Then said it was 15 working days for results now on day 20! Wish I used a different company. Only now finding out that many people saying the results are not reliable. Ehat a waste of money and time.
2 października 2025
Opinia niezależna
Odpowiedź od The Pet Genetics Lab
Hi Angie,
Most breeders are proactive and arrange their DNA testing many months or years in advance of breeding their animals. We're sorry that a delay from one of our biotechnology suppliers led to a delay in your test results. However, we would always recommend that testing is carried out far in advance of any breeding of a dog.
Kind regards,
Pet Genetics Lab.
Slow
Slow reply no contact to call for simple questions and still not changed the name
1 września 2025
Odpowiedź od The Pet Genetics Lab
Hi David,
Changing the name of the animal owner on a DNA test certificate that we have issued is not a trivial issue. DNA test certificates are open to fraud and a change in any details has to be evaluated carefully.
Kind regards,
Pet Genetics Lab
You can't answer the basic question
You can't answer the basic question, you have the PRA 4 RCD4 test but it's not written for which poodles and the employees can't answer.
1 września 2025
Odpowiedź od The Pet Genetics Lab
Hi Artur,
While we always attempt to answer questions on our customer services email, it is not always possible to have a PhD qualified customer services agent. We can see that your reply did tell you that you can order the rcd4 test for your standard poodle, which was the correct information for your question.
Kind regards,
Pet Genetics Lab
First-class customer service thank you …
First-class customer service thank you for making things so easy ty
1 września 2025
Odpowiedź od The Pet Genetics Lab
Thanks Frank!
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