Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The time element has been quicker than expected, to return DNA results, thank you. Also good news as she is clear.
I paid for 2 dm test 1 was a carrier 1 was clear I purchased the clear pup to redo a full health package to come back he’s a carrier I’ve emailed and all have got is to dispute it I have it’s still... Zobacz więcej
The swab test kit was delivered in a very punctual manner. When it was Received back with pet genetics they wasted no time informing me it had arrived and tests were being undertaken.. Still waiting f... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Dane kontaktowe
Cooil Road, IM4 2AY, Braddan, Wyspa Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4,0
Dobra
164 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 55% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
They did completely different test for my dog than I asked them to do
They confused samples which I sent for two of my dogs. They perform wrong test for one of my dog. I have emailed them by communication with them is difficult. I haven't receive any reply yet to my query to perform a correct test as they might have still DNA sample. It was very important test for my dog and it is unacceptable they made such a mistake and they don't respond to my emails
16 kwietnia 2026
Opinia niezależna
A-Locus test
Great service and fast delivery. Would highly recommend for any testing 👌
17 kwietnia 2026
Opinia niezależna
Results back within a week
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using again
16 kwietnia 2026
Opinia niezależna
excellent service
16 kwietnia 2026
Opinia niezależna
Dog health tests
Very fast with results i use pet genetics all the time first class A+++
10 kwietnia 2026
Opinia niezależna
I orderd a comprehensive colour test…
I orderd a comprehensive colour test for my dog, it came in a box with no information of what i was to do with it. Nore did i know it had to be registerd on my online account.and so I swobed my dog with the help of a friend and returned it back on special delivery.
Am aso dyslexic and need help from people...They now sent me an email a few days ago asking me to register the swob on the online account. when I don't have the information as the swob is now with them. It says response time is one working day and yet i have been emailing every day for 4 days now. I have tried to phone and email multiple times explaining everything on 2 different email address about what has happend without any response what so ever...also online account will not register without the registration number....very frustrating...poor service i would like a refund please
5 kwietnia 2026
Opinia niezależna
Great range of DNA health checks
Great range of DNA health checks for different breeds.
Quick delivery of swabs and quick return of results
23 marca 2026
Very easy to order and arrived in good…
Very easy to order and arrived in good time. Communication is great
16 marca 2026
Scam
Scam. Don't order anything from them. You won't receive your parcel and when asked for refund they are quiet about that..
19 marca 2026
Opinia niezależna
Odpowiedź od The Pet Genetics Lab
Hi Katarina, We shipped your kit in January via Royal Mail Special Delivery. Royal Mail attempted delivery twice and when you didn't collect it from them they shipped it back to us. We emailed you when it arrived back to us with a photo of the returned kit plus the stickers royal mail had applied showing their attempts to deliver, but we received no response. You then emailed us a month later to ask where your kit was. We sent you the photo again and asked whether we had the correct address for you given Royal Mail had struggled to deliver. You responded with "I don't believe that story" despite us having provided images of the physical kit Royal Mail returned to us. We're sorry Royal Mail failed to deliver. Please feel free to leave them a 1-star review instead of us. Your refund has already been processed.
Odpowiedź od The Pet Genetics Lab
Thanks Jackie!
Great company quick results
6 marca 2026
Opinia niezależna
Odpowiedź od The Pet Genetics Lab
Thanks Andrew!
…disappointed
Results from this company are not recognised by the kennel club and cannot be recorded on your dogs details.
12 stycznia 2026
Odpowiedź od The Pet Genetics Lab
Hi Frances, we are one of 90 veterinary genetics laboratories worldwide and the UK KC have a short list of 5-6 labs they accept testing from. The UK KC have always told their breeders to check which laboratories they will take results from. With respect, if you did not check with the UK KC what their requirements were that is not an issue to do with our laboratory.
I didn’t register 1 test I made a…
I didn’t register 1 test I made a mistake and had a email very quick informing me
I emailed it and had a response immediately that they had received it
30 stycznia 2026
Odpowiedź od The Pet Genetics Lab
Thank you so much for reviewing us!
Odpowiedź od The Pet Genetics Lab
Thank you so much for reviewing us!
Never received the DNA kit
20 stycznia 2026
Odpowiedź od The Pet Genetics Lab
Hi Kelly, We can see that you ordered our Avian Sexing test, which doesn't come with a sampling kit. The instructions for sending your sample are emailed to you within a few minutes of your order as the sample is plucked feathers. This is detailed on the test ordering page in bold text. Our customer services team have already replied to your email in this regard and re-sent you the sample submission forms. We look forward to receiving your feather sample. Kind regards, PGL
Corrected my mistake quickly!
I made a mistake with my delivery address when using the “shop” checkout. They fixed it for me and hand wrote the correct address, so I got my delivery.
19 stycznia 2026
Good discounted price (when available)
Good discounted price (when available).
The process explained in a video and customer services answer via emails. They sent the swabs and a return envelope with clear instructions.
The testing itself sounds correct.
The result is online and the certificate can be printed.
6 listopada 2025
testing
never used your company and done any of these tests before. your person guided me through the whole process and was there if i needed any more help. excellent service
5 grudnia 2025
Opinia niezależna
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