My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my retur... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Speed of response was incredible. I had an old account and had to set up a new one, whilst needing to place an urgent order. They got me set up in just a few minutes. Super responsive and helpful... Zobacz więcej
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Zobacz więcej
Reakcja na opinię
The customer service with this company is always exceptional. On my most recent purchase Tracey got me out of a very deep hole by getting goods out to me after their cut off time. This shows it's not... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Dane kontaktowe
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Zjednoczone Królestwo
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Amazing Customer Service
Sarah was extremely helpful and knowledgeable. She dealt with my query quickly and efficiently. I cannot praise her enough - so Thank you Sarah!

Odpowiedź od PenCarrie
Thank you to the entire Pencarrie team…
Thank you to the entire Pencarrie team for your years of exceptional service to our clients—special shout-out to Sarah, who is always available to help and guide. I also love to hear about the charitable activities that she organises. Kind regards, Darren

Odpowiedź od PenCarrie
Sarah from customer service is…
Sarah from customer service is brilliant. Always helps me immediately with product chasing and pricing

Odpowiedź od PenCarrie
fab service
fab service, fab people
Tracy Saxby is a absolute star , but
kelly
sarah
sharon, are not far behind her

Odpowiedź od PenCarrie
Hayley was very understanding and…
Hayley was very understanding and efficient over a delivery issue I was having with DPD and solved my problem as quickly as possible, thankyou Hayley!

Odpowiedź od PenCarrie
Great company
Great company! If you ever need anything that isn’t on their website the customer service team will always try and help you! Outstanding supplier who I will continue to use!
Special mention to Sarah in customer service I have had the pleasure of her picking my return/faulty product emails and also my emails to try and find me some different products that I can’t find listed on the web and she has always gone above and beyond to help me find an alternative for my customers!
Look forward to working with pencarrie for many more years.

Odpowiedź od PenCarrie
Since Brexit
Since Brexit , we had our difficulties but must say that Pencarrie handled the several situations and Customs directives with patience and correctly delivered all the paperwork accordingly to date.
To mention, Tracey Saxby was always exceptional and went out of her way many times and when she was not around, she made sure that her colleagues follow suit , which they all did with distinction.

Odpowiedź od PenCarrie
Great company offering everything you…
Great company offering everything you need at the click of a mouse or you can call them and speak to their highly experienced sales staff. I had a last minute urgent order for a large number of premier aprons. However, every wholesaler in the UK was waiting for stock. I spoke to Sarah at Pencarrie and out of all the wholesalers, she was the only one who gave me a great alternative to offer my customer. They supplied a sample the next day and after checking it out, the customer prefered it to their initial choice!
Moreover, all of my orders so far, have been delivered next day. You can't really ask for much more from a supplier imho.

Odpowiedź od PenCarrie
Alex took my call
Alex took a call from me and she was really helpful with a minor fault with a T-shirt.
I would normally discard the very occasional faulty T-shirt for eco reasons as much as my own admin time. But I needed a replacement very quickly and it was sorted. Pencarrie certainly go an extra mile when it comes to service.

Odpowiedź od PenCarrie
Great Customer Service
I can not praise Sarah too much. She was so helpful and went out of her way to explain everything as simple as possible with patience as I’m not the best at navigating websites.

Odpowiedź od PenCarrie
Industry leader in service
Worked with Pencarrie for over 10 years. Their customer service simply outclasses the rest of this industry. The entire team are very helpful and go out of their way to help, which just means our business can offer a competitive service. Sarah and the entire customer service team are great, and Annabelle works hard to get us the best deals. Overall a great company, sets the standard on how to deal with clients.

Odpowiedź od PenCarrie
5* Customer service Team
Always get the best service From Pencarrie, Friendly staff. Next day service and a wide range of items

Odpowiedź od PenCarrie
Simply the best!
Wow! Pencarrie and all their staff are AMAZING. Our delivery didnt arrive today which was very important. Pencarrie acted immediately, ensuring our delivery was returned as we had ordered. They are also refunding our special delivery charge as well as offering a seperate gesture of good will - none of which was asked for.
Our family business have used PC as our preferred supplier for the last 5 years plus. We highly recommend their service. We always have fun on the phone and they ALWAYS go above and beyond.
A special mention for Sarah, she has me in stitches and is SIMPLY THE BEST!!!
Nothing is ever too much of an ask and she ALWAYS go that extra mile. Thank you from us at TwentyTwelve x

Odpowiedź od PenCarrie
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