Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my retur... Zobacz więcej

Oceniono na 5 z 5

Speed of response was incredible. I had an old account and had to set up a new one, whilst needing to place an urgent order. They got me set up in just a few minutes. Super responsive and helpful... Zobacz więcej

Oceniono na 5 z 5

Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The customer service with this company is always exceptional. On my most recent purchase Tracey got me out of a very deep hole by getting goods out to me after their cut off time. This shows it's not... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Hurtownia odzieży

Napisane przez firmę

With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

120 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Amazing Customer Service

Sarah was extremely helpful and knowledgeable. She dealt with my query quickly and efficiently. I cannot praise her enough - so Thank you Sarah!

3 lipca 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your lovely review. We're delighted to hear that Sarah was able to help so efficiently and made such a positive impression.

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Thank you to the entire Pencarrie team…

Thank you to the entire Pencarrie team for your years of exceptional service to our clients—special shout-out to Sarah, who is always available to help and guide. I also love to hear about the charitable activities that she organises. Kind regards, Darren

7 lipca 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your kind words and for taking the time to leave a review.

Sarah will be delighted to know her efforts are appreciated, both in supporting you and in the charitable initiatives she’s so passionate about.

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Sarah from customer service is…

Sarah from customer service is brilliant. Always helps me immediately with product chasing and pricing

3 lipca 2025
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your kind words! We're delighted to hear that Sarah has been such a great help. It’s great to know you’re getting the support you need.

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

fab service

fab service, fab people

Tracy Saxby is a absolute star , but

kelly
sarah
sharon, are not far behind her

3 lipca 2025
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your review – we’re thrilled to hear you’ve had such a positive experience, and we completely agree – Tracy is a customer hero!

We’ll make sure your kind words are shared with Tracy, Kelly, Sarah, and Sharon. They’ll be over the moon to know they made such a great impression.

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Hayley was very understanding and…

Hayley was very understanding and efficient over a delivery issue I was having with DPD and solved my problem as quickly as possible, thankyou Hayley!

2 lipca 2025
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your kind words! We're really pleased to hear that Hayley was able to support you so efficiently and resolve the issue with your delivery. We'll make sure your lovely feedback is passed on to her.

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Great company

Great company! If you ever need anything that isn’t on their website the customer service team will always try and help you! Outstanding supplier who I will continue to use!
Special mention to Sarah in customer service I have had the pleasure of her picking my return/faulty product emails and also my emails to try and find me some different products that I can’t find listed on the web and she has always gone above and beyond to help me find an alternative for my customers!
Look forward to working with pencarrie for many more years.

30 czerwca 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your kind words! We're absolutely thrilled to hear you've had such a positive experience with our team and especially with Sarah. She’ll be delighted to know her efforts haven’t gone unnoticed.

It’s always our goal to go the extra mile to support you and your customers, whether that’s sourcing alternative products or resolving issues quickly.

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Since Brexit

Since Brexit , we had our difficulties but must say that Pencarrie handled the several situations and Customs directives with patience and correctly delivered all the paperwork accordingly to date.

To mention, Tracey Saxby was always exceptional and went out of her way many times and when she was not around, she made sure that her colleagues follow suit , which they all did with distinction.

26 czerwca 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for taking the time to leave such a thoughtful review.

We’re pleased to hear that our team and particularly Tracey have been able to support you through the changes. We'll make sure your kind words are shared with her and the wider team it means a great deal to them.

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Great company offering everything you…

Great company offering everything you need at the click of a mouse or you can call them and speak to their highly experienced sales staff. I had a last minute urgent order for a large number of premier aprons. However, every wholesaler in the UK was waiting for stock. I spoke to Sarah at Pencarrie and out of all the wholesalers, she was the only one who gave me a great alternative to offer my customer. They supplied a sample the next day and after checking it out, the customer prefered it to their initial choice!
Moreover, all of my orders so far, have been delivered next day. You can't really ask for much more from a supplier imho.

19 czerwca 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for the fantastic review – we’re over the moon to hear this! Sarah will be especially chuffed to know she was able to help turn things around with a great alternative. It’s brilliant to know the customer ended up preferring it too – win-win!

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Alex took my call

Alex took a call from me and she was really helpful with a minor fault with a T-shirt.
I would normally discard the very occasional faulty T-shirt for eco reasons as much as my own admin time. But I needed a replacement very quickly and it was sorted. Pencarrie certainly go an extra mile when it comes to service.

25 czerwca 2025
Logo PenCarrie

Odpowiedź od PenCarrie

Thanks for your kind words! 🌟
We're really pleased Alex was able to help get that sorted quickly for you. We completely understand wanting to avoid waste, and we're glad we could step in when you needed a speedy replacement. It means a lot to hear that you feel we're going the extra mile that's exactly what we aim for.

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Great Customer Service

I can not praise Sarah too much. She was so helpful and went out of her way to explain everything as simple as possible with patience as I’m not the best at navigating websites.

25 czerwca 2025
Logo PenCarrie

Odpowiedź od PenCarrie

Thanks so much for the lovely review!
Sarah will be over the moon to hear this. She’s brilliant at making things simple and stress-free, and we’re so glad she could help.

We’ll make sure she gets the praise she deserves! 🎉

Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

Industry leader in service

Worked with Pencarrie for over 10 years. Their customer service simply outclasses the rest of this industry. The entire team are very helpful and go out of their way to help, which just means our business can offer a competitive service. Sarah and the entire customer service team are great, and Annabelle works hard to get us the best deals. Overall a great company, sets the standard on how to deal with clients.

24 czerwca 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you for your kind words and ongoing support over the past 10 years. We're thrilled to hear that Sarah, Annabelle, and the team have made a positive impact. It means a lot to know our service helps your business succeed. We really appreciate your feedback!


Kieran
Head of Customer Support 👕

Oceniono na 5 z 5

The service is exemplary …

19 czerwca 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your kind words and 5-star review! We're delighted to hear you found our service exemplary, it's what we strive for every day.

Kieran
Head of Customer Service

Oceniono na 5 z 5

5* Customer service Team

Always get the best service From Pencarrie, Friendly staff. Next day service and a wide range of items

3 czerwca 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your kind words! We're delighted to hear that you consistently receive great service from our team it's exactly what we strive for. Our friendly staff and next-day delivery are part of our commitment to making your experience as smooth and reliable as possible.

Kieran
Head of Customer Service

Oceniono na 5 z 5

Simply the best!

Wow! Pencarrie and all their staff are AMAZING. Our delivery didnt arrive today which was very important. Pencarrie acted immediately, ensuring our delivery was returned as we had ordered. They are also refunding our special delivery charge as well as offering a seperate gesture of good will - none of which was asked for.
Our family business have used PC as our preferred supplier for the last 5 years plus. We highly recommend their service. We always have fun on the phone and they ALWAYS go above and beyond.
A special mention for Sarah, she has me in stitches and is SIMPLY THE BEST!!!
Nothing is ever too much of an ask and she ALWAYS go that extra mile. Thank you from us at TwentyTwelve x

22 maja 2025
Opinia niezależna
Logo PenCarrie

Odpowiedź od PenCarrie

Thank you so much for your wonderful review! We’re thrilled to hear that the team – especially Sarah – made such a positive impact and could put things right so quickly for you. It’s always a pleasure supporting your business, and we truly value the relationship we’ve built over the past five years. Your kind words mean a great deal to us all at PenCarrie – thank you again from the whole team!

Kieran
Head of Customer Service

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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