My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my retur... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Speed of response was incredible. I had an old account and had to set up a new one, whilst needing to place an urgent order. They got me set up in just a few minutes. Super responsive and helpful... Zobacz więcej
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Zobacz więcej
Reakcja na opinię
The customer service with this company is always exceptional. On my most recent purchase Tracey got me out of a very deep hole by getting goods out to me after their cut off time. This shows it's not... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Dane kontaktowe
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Zjednoczone Królestwo
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Doskonała
120 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Speed of response was incredible
Speed of response was incredible.
I had an old account and had to set up a new one, whilst needing to place an urgent order. They got me set up in just a few minutes. Super responsive and helpful on both the phone and email. Very impressed with their customer service.
24 kwietnia 2026
Fantastic call with Hannah at PenCarrie
My call with Hannah at PenCarrie this morning was just brilliant. She was so happy and cheerful that she made me smile too and really made my day. She was quick and efficient in dealing with my return and I really cannot fault the service I received today.
Top marks Hannah - thank you!
24 kwietnia 2026
Fab Customer Service
A great Team!
Natasha is a great member of the team. Friendly and so helpful!
23 kwietnia 2026
Odpowiedź od PenCarrie
Thank you for the great feedback! We’re so glad you had a positive experience. Natasha will really appreciate your kind words. 👕
Kieran
Head of Customer Services
Wonderful customer service and overall…
Wonderful customer service and overall five stars! Thank you.
15 kwietnia 2026
Odpowiedź od PenCarrie
Thank you for the lovely feedback, we’re delighted Nicola was able to deliver such wonderful service. We’ll be sure to pass this on to her! 😊
Kieran
Head of Customer Services
Sarah Horton is a 10 STAR ********** legend
Sarah Horton consistently provides outstanding support and is always a genuine pleasure to deal with.
I really hope my next call is with Sarah!
5***** isnt enought!!!
17 kwietnia 2026
Odpowiedź od PenCarrie
Thanks so much for the amazing feedback, Colin.
Sarah truly is a legend, and we’ll be sure to share this with her. Fingers crossed she picks up your next call! 😊
Kieran
Head of Customer Services
I love working with Pencarrie
I love working with Pencarrie - they have a huge range of garments and they're super fast in gettting stock delivered. The website is mega simple and easy to use. Overall I could not be happier with my experience working with them!
17 kwietnia 2026
Odpowiedź od PenCarrie
Thanks so much for the brilliant feedback — we’re delighted you love the range, the speedy delivery, and our easy‑to‑use website. It’s a pleasure working with you Gareth! 😊
Kieran
Head of Customer Services
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Heidi. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great customer support provided by…
Great customer support provided by Nicola - would 10/10 recommend
9 kwietnia 2026
Opinia niezależna
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Always reliable
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been able to find every product we need. Greatly appreciate everyone’s continued support and look forward to many more years!
9 kwietnia 2026
Opinia niezależna
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Amazing experience with Sarah
Recently came in touch with a member of staff called Sarah, I’d like to begin by saying, what a lovely lady! I’ve had no issues with her she helped with a minor problem and gave me a 10/10 experience hope to speak again!
10 kwietnia 2026
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Sarah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Exceptional service
The customer service with this company is always exceptional. On my most recent purchase Tracey got me out of a very deep hole by getting goods out to me after their cut off time. This shows it's not just their customer service team but all their teams striving for excellence. Well done to all.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Great company & Staff Oleysa is the best:)
Olesya has been our account manager and has been incredibly supportive and amazing throughout. She is always available when needed, taking the time to go through products with us and offering valuable guidance. I am very grateful for all her help, she's a great asset to Pencarrie, and the company itself is fantastic, offering great products and excellent service.
7 kwietnia 2026
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Care about the customer
Tracey is fantastic. Shout out to Shelly too. They’re a big company but do make you feel valued as a customer, doing what they can to help whenever they can.
31 marca 2026
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey and Shelley. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Olesya was a great help for me to find…
Olesya was a great help for me to find the products I was looking for. She also pointed me in the right direction to get other useful help 👍
26 marca 2026
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Lady very helpful
Lady very helpful. Would have given 5 stars but didn't seem fair to be charged twice because your courier lost my parcel. I don't see why you can't take the brunt of the cost of the 2nd order until the 1st one is located?
25 marca 2026
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Hannah. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Disappointing to read of the additional charge, as such we have been in contact with you this afternoon to reconfirm our process, and a full refund has been provided for your first order placed, I hope this provides you with assurance of the level of service we like to provide, and hopefully brings your experience to a 5-star.
Your feedback will be shared with the team.
Customer Support 👕
great service from Nichola always…
great service from Nichola always willing to help and supported with an issue within minutes, fantastic buisness!
16 marca 2026
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Nicola. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Excellent Customer Service
Tracey and the team have been amazing. Always on hand with speedy responses and quick reactions to the issues in hand. Excellent Customer Service whilst approachable and friendly. A pleasure to work with!
20 marca 2026
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Tracey. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Natasha. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Customer Service Superstar to the Rescue!
I had a great experience getting help with my query. Olesya was extremely professional, patient, and genuinely helpful throughout the whole process. She quickly understood the issue and provided the exact solution I needed. It’s rare to come across such efficient and friendly customer service, and it made the whole experience smooth and stress-free. Thank you for the excellent support
11 marca 2026
Odpowiedź od PenCarrie
Thank you so much for your review.
It's great to read you're happy with our support, along with your recent interactions with Olesya. We pride ourselves on the support we offer to our customers and it's fantastic to read your review which reconfirms this.
Your feedback will be shared with the team.
Customer Support 👕
Doświadczenie Trustpilot
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Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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