You promised to pass on my enquiry reference arm covers for our recently bought suite but I had no response whatsoever! When I was told covers weren’t made I’d asked if it was possible to buy some ma... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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We have had our sofas two weeks and they are super comfortable. We chose a more modern fabric than the showroom display model had and we are very pleased with how it looks. It's not as cool in this ho... Zobacz więcej
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Contacted Parker Knoll regarding our new Chicago two seater recliner. The arm on one side had a slight ridge noticeable in the light. My concern was this would show a wear mark over time. Photos sent... Zobacz więcej
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I’m now the proud owner of two beautifully made Parker Knoll sofas. You can’t beat quality and they last and last. Had a query about the style of legs on the most recent one so emailed and received a... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Dane kontaktowe
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, Zjednoczone Królestwo
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quality sofa, well built. Would recommend.
Delivered ahead of schedule and exactly as ordered. Very pleased with the quality of finish and particularly the comfort of our new sofa.
17 września 2025
Odpowiedź od Parker Knoll
Dear Gillian
Thank you so much for your kind words! We're thrilled to hear that your new sofa arrived ahead of schedule and met your expectations in both quality and comfort. It means a lot to us that you're pleased with the finish and overall experience. Enjoy your new sofa, and we hope it brings you many comfortable moments ahead!
Kindest regards
Parker Knoll
Excellent quality
Excellent quality, but disappointed that the seat of the sofa remains creased after use.
17 września 2025
Odpowiedź od Parker Knoll
Hi Chris and John,
Thank you for your feedback
We are pleased to hear you are happy with the quality.
With regards to the creasing, this does occur within the first few months as the interiors settle and flex. However, this should not be excessive. If this remains a concern, please contact the retailer who will look into it further and contact us if they need any assistance.
Many thanks
Parker Knoll
Top marks, well deserved😃From the help we received at our local…
From the help we received at our local suppliers right through to delivery everything went smoothly. Arrived over a month earlier than original estimated delivery date and sofas are excellent for comfort, very stylish and beautifully finished.
18 września 2025
Odpowiedź od Parker Knoll
Mr Hughes and Ms Worth,
We really appreciate the feedback and will pass this on to all departments involved.
Its lovely to hear when things go smoothly from start to finish.
Many thanks
Parker Knoll
Delighted with new Burghley sofa and armchairs
We are delighted with our new Burghley sofa and armchairs in Sage latitude fabric, complete with armcaps. One armchair has the integral footrest in it, and that is very comfortable and easy to use; the controls are underneath the right arm of the chair, so are not immediately visible but are easy to access. Very plump cushions. And the length of the seats is good for me as I am not very tall (5’ 3”), so my feet are not dangling in mid air when I sit down.
10 września 2025
Odpowiedź od Parker Knoll
Hi Ann,
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear how delighted you are with your Burghley Suite and hope you enjoy it for many years to come.
Best Wishes
Parker Knoll
Easy to register
9 września 2025
Odpowiedź od Parker Knoll
Hi Freda,
Thank you for your 5* review. It really is appreciated.
Many thanks
Parker Knoll
Odpowiedź od Parker Knoll
Hi Ross,
Thank you for taking the time to leave us a review.
Best regards,
Parker Knoll
Odpowiedź od Parker Knoll
Hi Tom,
We really appreciate your review and it's great to hear about the service you have received.
Best wishes
Parker Knoll.
Just love this sofa very comfortable…
Just love this sofa very comfortable love the reclining feature a very good buy
10 września 2025
Odpowiedź od Parker Knoll
Hello,
Thank you for taking the time to leave us a 5* review.
We agree that our sofas are comfortable and hope you enjoy it for many years to come!
Many thanks
Parker Knoll
17 years ago I bought a Froxfield chair…
17 years ago I bought a Froxfield chair which has been brilliant and so comfortable.I wanted a new sofa so did not hesitate to purchase a two seater Froxfield which I am very pleased with.
10 września 2025
Odpowiedź od Parker Knoll
Hi Joshua,
Its always nice to hear from someone that has, and still uses one of our long standing ranges.
We are so glad you decided to purchase your sofa to match.
Many thanks
Parker Knoll
Odpowiedź od Parker Knoll
Hi Mr Haynes,
Thank you for taking the time to leave us a review.
We are very pleased to hear how happy you are with the quality.
Many thanks
Laura
A brilliant sofa and Armchair
Am delighted with my new sofa and armchair which are very comfortable and very stylish. I should add there are both beautifully constructed and done with great care.
7 września 2025
Odpowiedź od Parker Knoll
Hi George,
Thank you for leaving us a lovely review.
We are very happy to hear how delighted you are with your new suite.
Best Wishes
Parker Knoll
Swift response from Customer Support team
The team at customer support were swift to respond to my query and have been most helpful in resolving the issue.
12 września 2025
Opinia niezależna
Odpowiedź od Parker Knoll
Hi John,
Thank you very much for taking the time to leave us a review.
We will pass your feedback on to the service team.
Many thanks
Parker Knoll
Good looking traditional and…
Good looking traditional and comfortable sofas and chairs
21 sierpnia 2025
Odpowiedź od Parker Knoll
Dear John,
Thank you for taking the time to leave a 5* review.
We hope you enjoy your Parker Knoll for many years to come.
Kind Regards
Parker Knoll.
Odpowiedź od Parker Knoll
Dear Diane
We really appreciate you taking the time to leave us a 5* review.
We are delighted that you are happy with your purchase.
Best wishes
Parker Knoll
I needed a replacement cable for my…
I needed a replacement cable for my recliner, long out of warranty. Wrote to the company, they helped me to identify the correct item and then sent me the part. Could not have asked for better service.
8 września 2025
Opinia niezależna
Odpowiedź od Parker Knoll
Hi Peter,
Thank you for taking the time to leave us a lovely review.
We will make sure we pass this on to the service team.
Many thanks
Parker Knoll
Stylish and Quality product both frame…
Stylish and Quality product both frame and materials. The leather is “silky to touch” and the complete construction feels solid. Very pleased.
14 sierpnia 2025
Odpowiedź od Parker Knoll
Hi Mr Andrew,
We really appreciate you taking the time to leave us a 5* review.
Your comments about the products are what we love to hear and are very happy with how pleased you are.
Best wishes
Parker Knoll
Pleased with sofa delivery men very…
Pleased with sofa delivery men very polite and helpful
14 sierpnia 2025
Odpowiedź od Parker Knoll
Hi Anne,
Many thanks for your review.
We will ensure your feedback is passed on to the delivery company.
Kind regards,
Parker Knoll
DISAPPOINTED
I bought a Parker Knolls manual recliner armchair from an Irish business and it was delivered approximately 4 weeks ago. Immediately I noticed that there were problems with the reclining mechanism. I decided to give it a week or so to right itself. When it didn't, I contacted Customer Service at the business I purchased it at and informed them of the problems. I received a phone call from the Manager of the business on Monday, August 25 to say that she had emailed Parker Knolls and as well as providing a photograph of the chair, outlined to them the problems I was having. I am writing this review on Tuesday evening, September 2nd and still, six and a half working days later, I have not been contacted by Parker Knolls. This is unacceptable customer service. How long does it take to make a phone call or send an email to at least acknowledge the problems I am having. The main reason I went for Parker Knolls in the first place was because of the reputation they were supposed to have.
2 września 2025
Odpowiedź od Parker Knoll
Dear Mr Real,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about the issues you've experienced with your recliner and the delay in getting a resolution.
We completely understand how frustrating this must be, especially when you’ve chosen our brand based on its reputation. Please allow us to clarify the situation and reassure you that your concerns are being addressed.
Your initial complaint was received via your retailer, and as our agreement and line of communication are with them, we work through them rather than contacting customers directly. After receiving your complaint, we did request some further information to ensure we could assist appropriately. Once we received the required details, we moved forward with arranging a technician to call.
We’re pleased to confirm that as of yesterday, a technician has been appointed, and the technician will be in touch with you directly in the coming days to confirm a visit and resolve the issue.
We sincerely apologise for the delay and any inconvenience caused during this process. We appreciate your patience and thank you for bringing this to our attention.
Kind Regards
Parker Knoll
Fabulous sofa
Fabulous sofa. Very comfortable with great lumbar support. We couldn’t be happier with our purchase.
21 sierpnia 2025
Odpowiedź od Parker Knoll
Hi Christine,
Thank you for taking the time to leave us a review.
Its lovely to hear how happy you are and we hope you enjoy your sofa for many years to come.
Best Wishes
Parker Knoll
Elegant armchair from Parker Knoll
I am extremely pleased with my new armchair, which is comfortable and looks good. I give four points rather than five because it was a rather long wait from ordering to delivery. The delivery men were efficient and friendly.
30 lipca 2025
Odpowiedź od Parker Knoll
Hi Sheila,
We are sorry to hear that your order took a long time to arrive but are so pleased you are happy now you have it.
Thank you for taking the time to leave us a review.
Many thanks
Parker Knoll
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