In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there we... Zobacz więcej
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Zobacz, co mówią recenzenci
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Zobacz więcej
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Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representat... Zobacz więcej
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We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Zobacz więcej
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Informacje dotyczące firmy
- Producent mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Dane kontaktowe
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Zjednoczone Królestwo
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,2
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
WARNING - G Plan Kingsbury…
We purchased a G Plan Kingsbury 3-seater and 2-seater sofas from Furniture Village in 2024 at a cost of around £8,000. Given the price the price of the furniture we also purchased the Care+ furniture protection policy.
Within approximately two years, one seat has developed a significant loss of support and resilience. The affected seat has deteriorated to the point that you sink noticeably into the junction between the seat base and backrest, resulting in a much lower seating position and making it uncomfortable and more difficult to get up from. The other seats in the suite, including the 2-seater, remain in good condition.
We have raised this both with Furniture Village and the associated insurance provider, Emmiera Group, who acknowledged compaction in the seat, but the claim was declined on the basis of “no faults found”, with reference to normal usage and “favourite seat” wear.
We are not disputing that some softening can occur with use, particularly in the most frequently used seat. However, the level of deterioration in this case is quite ridiculous for furniture of this age and price, and is significantly affecting day-to-day use.
At this stage we are seeking a fair resolution and an explanation of how this level of loss of support is considered acceptable for a premium product within such a short timeframe.
We are still hopeful that Furniture Village and or G Plan will engage properly with the issue and resolve it appropriately.
21 maja 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you for taking time to write a review.
We’re very sorry to read about your experience and that you are unhappy with the customer service provided by Furniture Village and Emmiera. When you purchase from a retailer, all orders and aftercare are managed directly by their team as part of the retailer agreement.
We operate a rigorous quality control process on all products, and if Furniture Village identify any issue they believe relates to manufacture, they will raise this with us immediately so we can support them in resolving it as quickly as possible.
In the meantime, the best course of action is to continue working through Furniture Village’s customer service and reporting process, as they are responsible for arranging inspections and resolutions.
Should they require any assistance from us as the manufacturer, we will of course work with them fully to help bring the matter to a satisfactory conclusion.
We do hope this is resolved for you very soon.
Kind regards
The G Plan Team
VERY DISAPPOINTED
In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there were lighter patches appearing on the suite. I was told that unfortunately it happens with leather!!! We previously had a dralon suite for over 45 years and it served us well. I have to say we are extremely disappointed with our suite considering it was high grade leather and cost us a lot of money.
I was told by someone that it seems the lacquer coating is actually peeling away!
20 maja 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Elizabeth,
Thank you for taking the time to review.
We're very sorry to hear about the issues you have experienced.
Our factory here in Melksham takes every care to ensure all pieces of furniture are manufactured to the highest standards, using the finest materials and upholstery.
While we offer a 2 year warranty on materials, we always do our best to work with our retailers to offer assistance or a resolution should a service issue or query arise. We expect and experience that the leathers we use last for many years past the life of the warranty.
There are many factors than can affect leather, we do have plenty of care advice available in our care guide on the GPlan website.
As your suite was purchased through a retailer, your contract of sale is with them, they are best placed to review the options available to you. If they do need any support from us to assist with a resolution they can get in touch and we will work with them fully to help bring the matter to a satisfactory conclusion.
Kind Regards
The G Plan Team
I would never buy from G plan again
I would never buy from G plan again. They send technicians which are useless and keep passing the buck ! Please do your homework when purchasing a sofa from Gplan. In the end I had to buy new sofas from different company and I very happy with them
21 października 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Alison
We’re very sorry to hear that you feel disappointed with your experience.
We would like to reassure customers that all concerns raised with us are reviewed fairly and thoroughly. To provide an unbiased assessment, we work with experienced and independent external technicians, as well as experienced in-house factory technicians where appropriate depending on location and availability. Our in-house technicians have many years of experience within the furniture industry and product manufacturing.
We always aim to resolve concerns as quickly and fairly as possible and are sorry that, on this occasion, you have been left feeling unhappy with the outcome.
Kind regards,
The G Plan Team
Rob Green perfect gentleman
Rob Green perfect gentleman, arrived on time after 2hr journey very considerate and professional, thanks Rob. Regards Mr &Mrs Hawley
12 maja 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you for your review Mr & Mrs Hawley.
We really appreciate you taking the time to send us this positive feedback and we will pass it on.
Best wishes
The G Plan Team
We chose g plan because we wanted a…
We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a brilliant piece of manufacturing.
28 kwietnia 2026
Odpowiedź od G Plan
Thank you for your review Chris.
We are glad to hear that you are enjoying the furniture.
Best wishes
The G Plan Team
So comfortable have ordered a second...
27 kwietnia 2026
Odpowiedź od G Plan
Thank you for your review.
It's great to hear you have ordered another piece of furniture.
Best wishes
The G Plan Team
Beautiful table
The G-Plan Winchester is a really nice dining table that feels very high quality
19 kwietnia 2026
Odpowiedź od G Plan
Thank you for your review Paul.
We are pleased to hear your comments regarding the table.
Best wishes
The G Plan Team
It looks good but I need a cushion…
It looks good but I need a cushion behind my back to mak3 it comfortable
22 kwietnia 2026
Odpowiedź od G Plan
Thank you for taking the time to leave a review. We appreciate that comfort is a personal issue but when concerns are raised, we would suggest contact is made with your retailer. Foams and fillings will soften with use and most will require redressing. This may be affecting your comfort and your retailer would be able to arrange an investigation to ensure everything is correct against the specification of the model you have purchased. We do hope that this is of assistance.
Best wishes from The G Plan Team
The Quality is always good.
It was delivered in the time span I was given at the time of purchase. I have had G Plan before, it lasted years.
23 kwietnia 2026
Odpowiedź od G Plan
Thank you both for your review. It is great to know that you are returning G Plan customer and everything has run smoothly with your purchase.
Best wishes from The G Plan Team
Odpowiedź od G Plan
Thank you for your review John.
We appreciate your comments.
Best wishes
The G Plan Team
Terrible Customer Service
Ok where to Start this saga. Last April I decided to purchase a GPlan Vintage 3 Seater Sofa and chair cost £3000 a safe bet 2 high end names in the consumer world Delivered the end of May
During October we found that the foam cushions were sagging and failing very uncomfortable I telephoned John Lewis they sent a technician who duly arrived in November he added a very small sponge type foam to the chair
That did not solve the problem what followed was months of emails phone calls more technicians who agreed the foam was faulty not good density changed one side of the sofa we will return with more foam inserts.
I have been told today this will not happen until the middle of May. I have nowhere to sit in my lounge as I’ve now developed Sciatica so I’m on a tub chair
I’ve heard all the platitudes from John Lewis they will not entertain a Return for Refund due to the Consumer Rights Act I need to have a repair after 7months I am worn out I need help
I am a 76yrs old lady with health issues which both John Lewis and GPlan knew about that made no difference
Update John Lewis finally admitted this should not have happened so picked up the sofa and chair and offered refund 🤞not yet received.
G Plan you were informed about this fault and you had me waiting 7months for a resolution Shame on you
14 października 2025
Opinia niezależna
Odpowiedź od G Plan
Dear Linda,
We’re very sorry to read about your experience and that you were unhappy with the customer service provided by John Lewis.
When purchasing from a retailer such as John Lewis all orders, deliveries and aftercare are managed directly by their team as part of the retailer agreement. We operate a rigorous quality control process on all products before they leave production, and if John Lewis identify any issue they believe relates to manufacture, they will raise this with us so we can support them immediately in resolving it as quickly as possible.
In regard to your refund, the best course of action would be to continue working through John Lewis's customer service. Should they require any assistance from us as the manufacturer, we will of course work with them fully to help bring the matter to a satisfactory conclusion.
We do hope this is resolved for you very soon.
Kind regards
G Plan Customer Service
GPlan sofas - quality!The sofa suite we acquired is pure…
The sofa suite we acquired is pure quality. We paid a premium for G Plan - perfect for our needs from size to comfort and colour range. However we were only able to take delivery of two of the three items we had purchased as there was a production issue meaning a later delivery of the outstanding item. Delivery of the latter occurred soon after the delivery of the other two items and all was fine. Delivery service was very satisfactory too. We are enjoying our purchase.
20 kwietnia 2026
Odpowiedź od G Plan
Thank you Tesh for your comments and we are sorry that not all of the items were delivered together. It is lovely to know that you are enjoying your furniture.
Best wishes from The G Plan Team
Odpowiedź od G Plan
Thank you for your review Jean.
It's always great to hear when customers are pleased with the quality and service.
Best wishes, The G Plan Team
Not the quality or service I expected…
Not the quality or service I expected from an iconic British brand. Ordered a wren suite on 23/02/26, sofa ,armchair and riser recliner . Two missed delivery dates ,only one damaged chair and faulty sofa delivered.still no sign of riser recliner. Now waiting for report to be filed to order replacements. So goodness knows when this will be sorted.
Update faulty
Job ID - 2783082
Following our recent technician visit regarding your most valued order on behalf of Bedford Furniture Village (customer Service Centre) we are pleased to confirm that we can resolve the issue(s) for you.
In order to resolve the issue, we have ordered directly from the manufacturer, the following parts;
Part: LHF CHAIR MECHANISM
Quantity: 1
The lead time for these parts is approximately 6 weeks
For your convenience these parts will be delivered directly to your home address, you will receive further notification when the parts are dispatched to you with the relevant tracking information.
Today I’ve received an email informing me of another delay on riser recliner. Definitely not a good experience.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Beryl,
We’re very sorry to read about your experience and appreciate how frustrating this situation must be, especially after multiple delivery issues and receiving damaged items.
The Wren range is produced exclusively for Furniture Village, and all orders, deliveries and aftercare are managed directly by their team as part of the retailer agreement. At this stage, Furniture Village have not reported any manufacturing or quality concerns to us regarding your order. We operate a rigorous quality control process on all products before they leave production, and if Furniture Village identify any issue they believe relates to manufacture, they will raise this with us immediately so we can support them in resolving it as quickly as possible.
In the meantime, the best course of action is to continue working through Furniture Village’s customer service and reporting process, as they are responsible for arranging inspections, replacements and delivery resolutions. Should they require any assistance from us as the manufacturer, we will of course work with them fully to help bring the matter to a satisfactory conclusion.
We do hope this is resolved for you very soon.
Kind regards
G Plan Customer Service
Odpowiedź od G Plan
Thank you for your review Michael.
We are glad to hear that you are pleased with the quality and service.
Best wishes, The G Plan Team
I have given a five star review after…
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart and spent a lot of time on the actual upholstery as well. The First Gentleman having made no adjustment said it was ok. I did send photos to Leeks to prove that it wasn’t corrected.
19 kwietnia 2026
Odpowiedź od G Plan
Thank you David for taking the time to write your review and for your lovely comments regarding our technician Rob. The level of care and attention to detail is exactly what we strive for and we will be sure to pass on your kind words.
Best wished from The G Plan Team
Nice recliner spoilt by easily addressed issues for some users
Overall I am pleased with my Maribo Fabric Lift and Rise Power Recliner Chair bought from Furniture Village. It is comfortable, looks good and is easily set to a wide range of positions. I would have given it 5 stars if it were not for two relatively minor faults which G Plan could easily address. The remote is attached with a very heavy, tightly coiled cable which acts like a spring. Operation requires constantly pulling it really hard with the left hand while pressing buttons with the right. The charger cable must be inserted into a small socket buried under the back of the chair. The cable ends in a plug which can only be inserted one way but has no markings or shape to indicate which way it is being inserted. For anyone like myself who cannot bend or kneel down this is an issue. I considered permanently attaching a short extension cable to the chair but G Plan seem to use a very unusual connector which I cannot identify.
3 maja 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Mike,
Thank you for taking the time to leave a review. We are sorry that the cable is causing concern and we would suggest that you contact your retailer to enable this to be investigated further. An extension to the cable should not be required and your retailer may appoint a technician look to get the issue resolved. We do hope that this information is of assistance, should you have any further concerns however, please do not hesitate to email customervoice@gplan.co.uk with your name and the word “Trustpilot” in the subject line.
Best wishes from The G Plan Team
The chair we bought is comfortable and…
The chair we bought is comfortable and the right thing for what we needed, delivery guys well, there was a whoosh of cardboard and plastic, and there was our beautiful new chair
18 kwietnia 2026
Odpowiedź od G Plan
Thank you Karen for the lovely comments regarding your chair, it is great to know that everything went to smoothly.
Best wishes from The G Plan Team
Odpowiedź od G Plan
Many thanks for you review, it is great to know the delivery went well and your furniture is comfortable.
Best wishes from The G Plan Team
Large leather Vintage Seventy Two sofa in Petrol Blue
The leather Vintage Seventy Two sofa is so stylish and comfortable. Delivery and customer service were great! I bought it unseen, based on reputation. It is a quality item and it's wonderful to know it's made here in the UK. I would definitely buy G Plan again.
17 kwietnia 2026
Odpowiedź od G Plan
Thank you for your review Carol.
We are pleased to hear you are happy with our furniture and service.
Best wishes, The G Plan Team
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