In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there we... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Zobacz więcej
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Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representat... Zobacz więcej
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We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Zobacz więcej
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Informacje dotyczące firmy
- Producent mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Dane kontaktowe
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Zjednoczone Królestwo
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,2
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic Customer Service
Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representative called Tara could not have been more helpful. Her communication skills were excellent and she soon ascertained the make of suite and the product I required. A new set of feet for my suite have been dispatched in the post and follow up email forwarded detailing when they should arrive. Well done Tara. Your professionalism has just guaranteed our next suite purchase will be from G Plan.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you for your 5 star review Adam.
We really appreciate your feedback and will pass it on.
Best wishes, The G Plan Team
We had a technician (Rob) attend our…
We had a technician (Rob) attend our property today as we had a problem with our year old sofa. Rob was incredibly knowledgeable about the makings of our G-Plan sofa and soon diagnosed the problem. He was very polite and very helpful with any concerns we had, he was very thorough with fixing the problem and an is an absolute credit to G-Plan. Our sofa feels like a new sofa again!! Fantastic
30 kwietnia 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you for your 5 star review Lisa.
It's great to hear you are so pleased with Rob's service.
Best wishes, The G Plan Team
Odpowiedź od G Plan
Thank you for your review Patricia.
We are glad to hear you are happy with your delivery and furniture.
Best wishes, The G Plan Team
Very Professional
The Service Technician (Rob) was very professional and knew how best to deal with the issue by making some adjustments and improvement to the comfort of the item.
His approach was very friendly and informative and he went the extra mile(s) to do what was needed.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you for your review Marilyn.
We really appreciate you sharing your feedback.
Best wishes, The G Plan Team
Bought from Camp Hopson Newbury
Bought from Camp Hopson Newbury, great experience helpful staff.
Very happy with two new sofas.
27 marca 2026
Odpowiedź od G Plan
Thank you Michael for you review and it is great that you have had such a positive experience.
Best wishes from The G Pan Team
Very Good Quality 2 seater G plan…
Very Good Quality 2 seater G plan reclining sofa with adjustable lumbar support sold through Sterling furnishings Aberdeen. Service from both Sterling and G plan excellent. Any issues we had were dealt with promptly and to our satisfaction. Would recommend anyone to try G plan first , it’s a little more expensive but you are paying for quality and good service.
25 marca 2026
Odpowiedź od G Plan
Dear Derek,
Thank you for your 5 star review.
It's great to hear how pleased you are with the furniture and service.
Best wishes from The G Plan Team
What can I say!
What can I say. Prompt, friendly & polite, clean and tidy and job done well quickly.
Great service.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od G Plan
Thank your for taking the time to provide a review and your comments are much appreciated.
Best wishes from The G Plan Team
Really loved the sofas and the delivery…
Really loved the sofas and the delivery and putting it together was excellent
19 marca 2026
Odpowiedź od G Plan
Thank you for your 5 star review, it is lovely to know that everything went smoothly and you are happy with your sofas.
Best wishes from The G Plan Team
Quality is the best.
21 marca 2026
Odpowiedź od G Plan
Thank you Roland for you review and lovely comment.
Best wishes from The G Plan Team
Odpowiedź od G Plan
Many thanks for you 5 star review and it is great to hear that the delivery was on schedule and that you please with your G Plan purchase.
Best wishes from The G Plan Team
Chloe Suite
As always with G Plan, very comfy 2 x two seater settees plus armchair, all with excellent lower back support. We also bought a small footstool with storage in the same material - reversing the lid provides a handy drink table!
21 marca 2026
Odpowiedź od G Plan
Thank you for your lovely review and we will certainly pass on the details of your innovative use of the footstool to our design team.
Best wishes from The G Plan Team
Installation of heater in recliner chair …
Steve arrived on time and explained everything he was doing. He was friendly and happy.to answer any questions. The work was completed within the time frame he suggested
19 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you Lynda for your kind words regarding Steve, of our of technicians. We will certainly pass on your good wishes.
Many thanks, The G Plan Team
Eleanor England is a great ambassador for Parker Knoll/G-Plan
Eleanor England is a great ambassador for Parker Knoll/G-Plan.
Eleanor successfully went out of her way to satisfy us because Furniture Village's (whilst their staff were friendly and tried to help) procedures would not allow them to help in replacing worn out parts.
We purchased Malvern Range Two Elevate and a Three Seater in April 2017 from Furniture Village, (which we are very pleased with) this is the second time small parts on the electrical side of the control has required replacing, due to normal wear and tear, the previous time was in 2021 then and now Parker Knoll's/G-Plan's customer service team have excelled whilst Furniture Village failed.
19 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Rodney
Thank you for letting us know how Eleanor was able to help, this is really good news.
Best wishes, The G Plan Team
Uncomfortable footrests
We purchased two Malvern electric recliner sofas at a local independent store who were a pleasure to deal with.
Sofas are comfortable, well made and have excellent back support. Our only criticism is that the footrests are very uncomfortable. There is a wooden bar at the base which really digs into your heels or legs depending on height. Unfortunately we were not able to sample an electric recliner before purchasing and only discovered this problem on delivery.
12 lutego 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Helen,
Thank you for taking the time to share your feedback, and for your kind comments about the comfort, build quality, and back support of your Malvern recliner sofas, we’re really pleased to hear those aspects are working well for you.
We’re sorry to learn that you’ve found the footrests uncomfortable. While the Malvern is a long standing and very popular model, and manufactured fully in line with our specifications, we do appreciate that comfort can vary from person to person.
As your sofas were purchased through an independent retailer, we would recommend contacting them in the first instance to discuss your concerns. If possible, sharing a photo of the footrest may help them assess whether everything is as expected and to our specification. They’ll be best placed to advise on any available options, and we’ll of course support them where we can.
Thank you again for your feedback, and please don’t hesitate to get in touch if you have any queries.
Best Wishes, The G Plan Team
Thank you for fast delivery!
6 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you Patty for your review.
We are glad to hear your order arrived quickly!
Best wishes from The G Plan Team
Further to my review on our purchase of…
Further to my review on our purchase of a GPlan Seattle sofa & chair & the reply from GPlan I would like to state that basically GPlan have marked their own homework they provided the technicians who stated we should dress’ the seat fabric each time we stand up & the wrinkling was due to the fabric grabbing the foam !
If I could attach a photo to this review I would!
Please do a deep dive on the reviews there have been problems with the Seattle range I wish I had done more research.
15 września 2025
Opinia niezależna
Odpowiedź od G Plan
Thank you for your further comments.
We’re sorry to hear that you remain unhappy with the outcome, however we would like to clarify an important point regarding the inspection process.
The technicians who assessed your furniture are fully independent third-party specialists. They are not employed by, or affiliated with, G Plan in any way. Their role is to provide an unbiased, professional assessment based solely on the condition of the product. We do not influence their findings, and their conclusions are made independently following their inspections.
On two separate occasions, independent technicians carried out thorough assessments of your suite and both reached the same conclusion , that there is no manufacturing fault present. The guidance provided during the visit, including advice on maintaining the appearance of the fabric, reflects standard industry recommendations for upholstered furniture.
We appreciate that this may not align with your expectations, and we understand your frustration. However, we must rely on the objective findings of independent experts when reviewing concerns of this nature.
Thank you again for your feedback, which has been noted.
Best wishes from The G Plan Team
Excellent service and product quality
Excellent advice by retailer, assistance with choosing the right sofa and two
armchairs, placing order and delivery. Top rate service from start to finish
16 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you Shirley for you fabulous comments - we are pleased that the whole process so positive.
Best wishes from The G Plan Team
Odpowiedź od G Plan
Dear Colin - thank you for your 5 star review. It is lovely to know that you are happy with your furniture.
Best wishes from The G Plan Team
G plan has been around for many years…
G plan has been around for many years and was a firm favourite of my parents. The sofa and chair I purchased is extremely comfortable and made to a very high standard. Delivery was within the time frame offered at the retailers
21 lutego 2026
Odpowiedź od G Plan
Thank you Lindsey for your lovely review. It is great to hear that your parents are G Plan fans and that you are pleased with your purchase.
Best wishes from The G Plan Team
Excellent service
Brilliant service from start to finish the furniture is so comfortable just what we needed
12 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you Beverly for your 5 star review. It is lovely to know that the whole experience of purchasing your G Plan furniture has been so positive.
Best wishes from The G Plan Team
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