In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there we... Zobacz więcej
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Zobacz, co mówią recenzenci
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Zobacz więcej
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Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representat... Zobacz więcej
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We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Zobacz więcej
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Informacje dotyczące firmy
- Producent mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Dane kontaktowe
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Zjednoczone Królestwo
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,2
Dobra
3 tys. recenzji
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Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Hannah at customer services Is amazing
Hannah at customer services Is amazing! I had an issue with my recliner cable on a sofa which I purchased from a national retailer. The national retailer were not help and advised they no longer sell G Plan so nothing to do with them. I contacted G Plan on the off chance could help. Hannah quickly helped and I now have a new part on it's way. Quick, attentive and great at her job. Well done and thank you.
18 lutego 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Jonathan
Thank you so much for sharing your experience!
We’re thrilled to hear that Hannah was able to help quickly and effectively.
Providing attentive service is exactly what we aim for.
It’s wonderful that your recliner issue has been resolved and that a new part is on its way.
We really appreciate your kind words and your recognition of our team’s efforts, we will ensure that your review is passed to Hannah.
Warm regards
Gplan
All went well with delivery and very…
All went well with delivery and very satisfied with our new G Plan couch
28 stycznia 2026
Odpowiedź od G Plan
Many thanks for your 5 star review. We really appreciate your feedback.
Best wishes from The G Plan Team
Beautifully Made Furniture!
I have had 2 previous G Plan suites. The last one was 27 years old and still retained its shape, colour and comfort. I didn’t hesitate to buy my third G Plan!
16 lutego 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Anna
Thank you so much for your wonderful review!
We’re delighted to hear that your previous G Plan suites have stood the test of time. 27 years is truly a testament to the quality and durability we strive for. It’s fantastic that your experience gave you the confidence to choose a third suite with us!
Warm regards
Gplan
Great quality sofa.
27 stycznia 2026
Odpowiedź od G Plan
Dear Patricia
Thank you for your feedback!
We’re delighted to hear that you’re enjoying the quality of your new sofa. We hope it brings you comfort and enjoyment for many years to come!
Best Wishes
Gplan
Expensive but worth it
Expensive but worth it. Reclining 3piece suite in coloured leather, beautiful light blue colour and so comfy. Lumbar support was important as well as a high back, great for watching TV!
Bought from a local independent store for the same price as the big multi nationals but lower delivery charge. The delivery guys set everything up and took all the rubbish away.
Really loving it!
23 stycznia 2026
Odpowiedź od G Plan
Dear Customer
Thank you so much for your fantastic review!
We’re delighted to hear that you’re loving your reclining 3-piece suite.
Kind regards
Gplan
All round good experience Delivered on time and was well packed.
Delivered on time and was well packed.
Very comfortable and overall very pleased.
24 stycznia 2026
Odpowiedź od G Plan
Dear Robert
Thank you for your feedback!
We’re delighted to hear that your delivery went smoothly and that your new furniture is comfortable. It’s great to know you’re pleased with your purchase, and we hope you enjoy it for many years to come!
Best wishes
Gplan
Odpowiedź od G Plan
Dear Adrian
Thank you for your fantastic feedback!
We’re delighted to hear that the delivery went smoothly. We hope you enjoy your new Gplan for many years to come.
Kind regards
Gplan
In praise of Reeds of Ely
Our local shop did a great job and set our expectations so you were able to deliver early.
28 stycznia 2026
Odpowiedź od G Plan
Dear Customer
Thank you for your kind feedback!
We’re thrilled to hear that the retailer exceeded your expectations and that we were able to deliver your furniture ahead of schedule.
We hope you enjoy your new furniture.
Kind regards
Gplan
No manufacturers fault found. Really!!!
We purchased a G Plan Seattle 3 seater sofa from Furniture Village, delivered on the 18th December 2025. Within a week or so, the cushions were really wrinkly, contacted Furniture Village 27th December, an assessment visit by their independent assessor was made for 21st January. On the 11th January I requested a refund as the wrinkles were worse. The assessment visit on the 21st January said no manufacturers fault, today I have been informed by Furniture Village no refund to be made. Our previous suite was also G Plan we had for 30 years and apart from the dated floral pattern was still a good suite.
Don't be taken in by the Union Jack care approach either, you need to be really strong to move the wrinkles but they immediately return when the sofa is sat on. No more G Plan for us.
11 lutego 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Anne,
We’re really sorry to read how disappointed you are with your new G Plan Seattle sofa, especially given the positive experience you had with your previous G Plan suite over so many years. We truly value the loyalty of long-standing customers like yourself, so it’s upsetting to hear that this purchase hasn’t met your expectations.
It may be helpful to explain that all upholstery fabrics and fillings behave differently, particularly in the first few weeks of use. Modern seat cushions are designed for comfort and support, and it is completely normal for fabric to show signs of dressing and creasing as it settles. Softer, more relaxed upholstery styles in particular will develop creases with use, and these can reappear after sitting even when smoothed out; this is a characteristic of the materials rather than a fault.
When concerns are raised, we rely on independent technician reports to ensure that decisions are fair and based on professional assessment. In your case, we understand that an independent assessor visited and concluded that there was no manufacturing fault. We appreciate that this is not the outcome you were hoping for, but we must base our decisions on these impartial findings.
That said, if you remain unhappy, you are absolutely entitled to request a second opinion. As your contract of sale is with Furniture Village, any further review would need to be arranged directly through them and we would of course cooperate fully with that process.
We are genuinely sorry that this experience has led you to feel this way about G Plan, particularly after owning one of our suites for 30 years. Your feedback is important and will be shared with our wider team.
Kind regards
G Plan Customer Service
New Blue sofa
Very pleased with the new sofa. Very comfortable & suits the room perfectly.
Extra controls for adjusting to exact requirements are excellent G plan never disappoints
20 stycznia 2026
Odpowiedź od G Plan
Dear Customer
Thank you so much for your wonderful review!
We’re thrilled to hear that your new sofa is so comfortable and fits your room perfectly. It’s great to know the extra controls are helping you adjust it exactly to your liking.
Best Wishes
Gplan
The sofas don’t match up at all
The sofas don’t match up at all, the seams are all over the place. We have had g plan before and not had any problems. Really disappointed.
20 stycznia 2026
Odpowiedź od G Plan
Dear Andrea,
We’re very sorry to hear how disappointed you are. This is certainly not the standard we expect, especially as you’ve previously owned G Plan furniture without issue.
We understand how frustrating it must be to feel that the sofas don’t match and that the seams aren’t aligned as expected. We would very much like the opportunity to review this properly for you.
As your furniture was purchased through a retailer, your contract of sale is with them, so we kindly ask that you contact your retailer in the first instance and report your concerns. They can then liaise with us directly to arrange for an inspection. We are keen to assess the sofas to understand what has happened and to ensure the matter is fully investigated.
Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you.
Kind regards,
G Plan Customer Service
g plan Malvern 3 piece suite
We took delivery of g plan Malvern 3 piece suite 30/9/25. Since then all 3 pieces have become uncomfortable when sitting on them for over an hour and the seat seemed to sink lowe, resulting in backache, the sofa at one end appears to slope inwards and the backrest sunk into the frame. A technician on behalf of g plan came and merely looked at it, with no physical examination and said it was the "rake". His suggestions were to purchase a foam wedge for the seats and put a rolled up towel between the backrest and the cushions.
Our previous 3 piece suite was also a Malvern, which we had been happy with and had for 15 years. Hence we replaced it with the same model.
Very disappointed with the current one and are seeking to purchase a new suite after only 4 months. It will not be another G Plan.
Inspite of Gplan offering a second opinion, it has not materialised.
I contacted our retailer a month ago and made 2 more subsequent phone calls to them stating we had not received any contact from a gplan technician to arrange it.
The retailer has contacted g plan on each occasion.
Very disappointed with gplan.
Today 26/03/26 my retailer contacted me to advise me that g plan will send a technician for a second opinion, however there would be a charge of £50!!! I don't think so G Plan.
10 lutego 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Mrs Andrews,
Thank you for taking the time to share your experience, and we're very sorry to read how disappointed you are with your new Malvern suite. Having previously owned and enjoyed the same model for 15 years, we completely understand how frustrating and upsetting it must feel to find your new furniture isn’t meeting your expectations after only a few months.
We appreciate your concerns regarding the comfort and the seating and backrest support. When issues such as this are raised, we arrange for an independent technician to inspect the furniture on our behalf. Their report helps us determine whether what is being experienced falls within product tolerance or if there is a manufacturing fault. The outcome of our decisions is based on that professional assessment, and we do rely on their findings to ensure fairness and consistency.
As your suite was purchased through a retailer, your contract of sale is with them, so we would recommend discussing the situation further with your retailer in the first instance, as they are best placed to review the options available to you.
That said, we do want to help. If you feel the inspection did not fully assess your concerns, we would be happy to look into arranging a second opinion so the matter can be reviewed again.
Kind regards,
G Plan Customer Service
Pleased with Gplan leather suite recliner is…
Pleased with leather suite recliner is very comfy I have order another chair and asked for casters on it. I had a mark on a cushion and it was replaced .pleased with it.
18 czerwca 2025
Odpowiedź od G Plan
Dear Customer
We’re delighted to hear that you’re enjoying your leather recliner and that it’s so comfortable.
It’s great to know our team could quickly resolve the cushion issue.
We’re also pleased that your new chair with casters is on the way and hope it adds even more comfort to your home.
Warm regards
Gplan
G Plan once again delivered
G Plan once again delivered, great furniture, prompt and efficient service. This is the third G Plan suite we have had so I guess this demonstrates we are happy with the product and service. We have had three leather G Plan suites. The first two suites came with a complimentary box of leather care products. Disappointed this time wasn't included.
18 stycznia 2026
Odpowiedź od G Plan
Dear Customer
Thank you so much for your continued loyalty and for taking the time to leave such a thoughtful review.
We’re absolutely delighted to hear that you’ve chosen G Plan for the third time.
It’s wonderful to know you’re once again pleased with both the furniture and the prompt, efficient service.
We’re sorry to hear of your disappointment regarding the complimentary leather care kit. From time to time, included accessories and promotions can vary, but we completely understand how this may have come as a surprise, especially given your previous experiences
We hope you enjoy your new suite for many years to come.
Kind regards
Gplan
I purchase an electric recliner sofa…
I purchase an electric recliner sofa from the Factory SBI shop in Chippenham. The quality is beyond my expectations motor so smooth and quiet. The sofa being extremely comfortable and has a great posture support. The Gentleman that helped me was not pushy and allowed me to try more sofas until I was comfortable with the ome purchased.
17 stycznia 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Claire
Thank you so much for your wonderful review!
We’re delighted to hear that you’re so pleased with your electric recliner sofa and that the quality exceeded your expectations.
We’re very pleased that our team at the SBI Outlet gave you the time and space to try different options without any pressure. Choosing the right sofa is an important decision, and we’re glad you felt fully comfortable with your final choice.
Best Wishes
Gplan
Broken Recliner Motor and Customer Service response
In October 2021 I purchased a G Plan three piece suite from our local furniture store.
The settee has electrically operated recliners.
On the basis that the suite was G Plan we considered it unnecessary to take out extended warranty for the product.
During December 2025 the right-hand recliner failed to close, the left hand recliner was operating as normal. After investigation it was found that the actuator motor had failed and was duly replaced at a cost of £368.
From my experience having worked as a Chartered Electrical Engineer for over 45 years designing and specialising in electromagnetic machinery including transformers and motors, the actuator motor should have a greater usage life than 4 /5 years. I would conclude that the motor was either not suitable for the duty or a quality issue leading to its failure. I suspect the latter. The motor was manufactured in China by RMT Wuijang.
The operating duty of recliner motors is fairly light compared to that say of a similar sized washing machine motor so a five year life could not be considered in accord with the G Plan claim of
"quality and true craftsmanship of G Plan with every piece made by hand and built to last".
I reported the motor failure to G Plan and was disappointed to receive a stock answer from the G Plan Service Department, stating that due to the age of he furniture (ie under 5 years) G Plan is unable to cover the cost of repairing the motor. As the item is outside of the manufacturer’s warranty period, any repairs required would not be covered FOC.
I would have expected a more professional response in order to uphold the G Plan "built to last" quality claims. I even offered to return the faulty actuator to G Plan for investigation by their Quality/Technical Department. There was no response to this offer.
Disillusioned purchaser
Dr Derek Pinches
12 grudnia 2025
Opinia niezależna
Odpowiedź od G Plan
Dear Dr Pinches,
Thank you for taking the time to share such a detailed review of your experience. We are genuinely sorry to hear of the failure of the recliner actuator and the frustration this has caused you.
Firstly, we fully understand your disappointment that the issue arose in under five years, particularly given your professional background and expectations regarding the service life of electric motors. Your comments are thoughtful and technically informed, and we respect the perspective you bring.
We would also like to acknowledge that the two-year warranty covering electrical components should have been clearly communicated at the point of sale. While this is standard within our warranty structure, we appreciate that this may not have been made sufficiently clear at the time of purchase, and we regret any confusion this may have caused.
With regard to component sourcing, we believe it is important to provide some context. Due to the significant reduction in specialist manufacturing within the UK, we, like all other UK and European sofa manufacturers, must source components globally. Fabric is sourced from across Europe, timber from Eastern Europe, metal mechanisms from the USA and China, and electrical components from the USA, Europe and China. This is an industry-wide reality rather than a practice unique to us.
That said, we remain firmly committed to quality. We are one of the very few UK upholstery manufacturers who test our products to full contract level standards, rather than solely to general domestic standards. This more rigorous testing regime is specifically designed to give us confidence in the durability and suitability of the materials and components we specify from our global suppliers.
We are sorry that you felt your offer to return the faulty actuator for investigation was not appropriately acknowledged. That was certainly not our intention. Feedback of this nature is important to us, and we continuously review supplier performance and component reliability as part of our quality assurance processes.
While we appreciate that this does not undo the inconvenience or cost you have incurred, we do hope it clarifies both our warranty position and our approach to manufacturing and quality control. Your comments have been noted and will be shared with the relevant departments.
Thank you again for bringing this to our attention.
Kind regards,
G Plan
A little Gem of a shop in Poole Dorset
The friendly and knowledgeable young man in Restore Retro shop in Poole was a hit for us, no hard pitch selling , we browsed and he answered any questions we had . First class service ,this will be our first stop shop when looking for any furniture in the future.Purchased 2, G plan, 2 setter settees and very happy.
19 listopada 2025
Odpowiedź od G Plan
Dear Jane
Thank you so much for your fantastic review!
We’re so thrilled that you’re so happy with your two G Plan settees.
Kind regards
GPlan
All good for quality but have found
All good for quality but have found, particularly with the settee, the seating is by far firmer than the one in the showroom. Not sure we would have bought this suite if it had been this firm when we tried it.
18 listopada 2025
Odpowiedź od G Plan
Dear Peter
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the quality of your suite, but we’re sorry to learn that the seating feels firmer than you expected.
It’s worth mentioning that new upholstery can feel firmer at first and will soften slightly with regular use as it settles.
That said, we completely understand how important comfort is, especially when you’ve made your decision based on the showroom model.
Please don’t hesitate to contact your retailer to discuss this and make sure you’re completely happy with your purchase.
Your comfort and satisfaction are very important to us.
Thank you again for your honest review.
Kind regards
Gplan
Excellent quality and very comfortable
Really pleased with our new sofas! We struggled for a long time to find a sofa that was comfortable to sit on as neither of us are very tall so we needed a sofa with plenty of lumbar support and a little less depth to the seat. The Avon compact fits the bill perfectly! This, along with G Plan quality made it an excellent choice.
21 stycznia 2026
Odpowiedź od G Plan
Dear Margaret
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that your new Avon Compact sofas are such a perfect fit for you. Finding the right balance of comfort, support, and proportions can be a real challenge, so it’s fantastic to know the lumbar support and seat depth work so well for you both.
Kind regards
Gplan
Cushions deflated on my Parker knoll
Contacted Parker knoll regarding my grand sofa , have been very disappointed with the cushions , they had gone very deflated and shabby looking ,even though we don’t use the sofa a great deal . Turned them and separated after sitting on it ,as directed but the volume of the cushions soon went very flat again . Robert green came out to it who was very polite and excellent at his job , nothing was to much trouble . He replaced the cushions with some new ones, so hopefully this will resolve the problem . I m very pleased with my sofa apart from the cushions, with Parker knoll having such a good reputation I didn’t think I would have this problem. Thankyou to Robert green
26 stycznia 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Dee
Thank you for taking the time to contact us and for sharing your experience with your Parker Knoll Grand sofa.
We are sorry to hear of your disappointment with the cushions and appreciate you bringing this to our attention.
We are pleased to hear that Robert Green was able to visit and assist you. We will be sure to pass on your kind comments to him, as he takes great pride in delivering excellent customer service.
We hope the replacement cushions resolve the issue and restore your full enjoyment of the sofa.
Thank you for your continued support and for choosing Parker Knoll.
If you are able to pop your review on Parker Knoll we would really appreciate it. https://uk.trustpilot.com/review/parkerknoll.co.uk
Kind regards
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