In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there we... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart a... Zobacz więcej
Reakcja na opinię
Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representat... Zobacz więcej
Reakcja na opinię
We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a bril... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Producent mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z sofami
- Tapicer
Napisane przez firmę
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Dane kontaktowe
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Zjednoczone Królestwo
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,2
Dobra
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od G Plan
Dear Stuart, We are sorry that you are disappointed with your G Plan furniture as we take every care to ensure all of our furniture is manufactured to the highest standards, using the finest materials. We understand that the retailer arranged an inspection and report on your furniture which did not deem the furniture / fabric to have a manufacturing fault present. The fabric pile will flatten with use and appear different shades as it catches the light. This is a characteristic of the fabric and would not be considered a fault. Fabric characteristics would usually be explained when you are with the retailer but are also covered in our care information. We understand that the independent assessor visited and concluded that there was no manufacturing fault. We appreciate that this is not the outcome you were hoping for, and advise that we would be able to liaise with your retailer to arrange a second opinion, if required. We would also be able to request the technician advise you in a practical sense regarding the fabric.
Please reach back out to your retailer, if you would like to arrange a second opinion and we can get this actioned.
Best wishes from The G Plan Team
Odpowiedź od G Plan
Dear Geoffrey & Jackie,
Thank you for your 5 star review.
You've mentioned everything we aim to provide to all of our customers, thank you!
Best wishes
The G Plan Team
Two electric recliners arrived…
Two electric recliners arrived yesterday they are pure quality, very comfortable
10 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Findlay,
Thank you for your 5 star review.
I'm glad that you are enjoying the quality and comfort of your new furniture.
Best wishes
The G Plan Team
Sofa /Rob the service man
Rob the service technician
Due 10/3/26@9am rang me to let me know he was going to be late. When he arrived he introduced himself and apologized being late there had been a hold up on the motorway
He was polite and made me feel at ease he explained about the sofa odour and would report it
10 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Carol,
Thank you for your 5 star review.
It's great to hear that you had such a good service from Rob. We will certainly work on the report he submits and act accordingly.
Best wishes
The G Plan Team
Odpowiedź od G Plan
Dear Trevor,
Thank you for your 5 star review.
I'm pleased to hear that you are pleased with your furniture and delivery experience.
Best wishes
The G Plan Team
Good service
15 lutego 2026
Odpowiedź od G Plan
Thank you Mrs Rainer for your 5 star review - it is lovely to know that you were happy with the service.
Best wishes from The G Plan Team
G plan sofa
we had a sofa for 20 years from g plan but the leather was beginning to look tired. After much thought and discussion we decided to renew our G Plan Chloe with the same product but in fabric.Our old sofa was incredibly comfortable and we were reluctant to part with it believing we would never get the same quality again. We were wrong the new sofa is a masterpiece of craftmanship and comfort. Thank you G Plan
7 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Dear Michael, Thank you for taking the time to send your 5 star review. It is lovely to know that your new Chloe is just as comfortable as your previous one and we really appreciate your comments.
Best wishes from The G Plan Team
Odpowiedź od G Plan
Many thanks for you 5 star review. It is great to know that you are enjoying the comfort of your G Plan sofa.
Best wishes from the G Plan Team
Efficient helpful customer service
We've purchased 8 Jackson reclining sofas for our home in UK and Spain. Delighted with the sofa in terms of quality and comfort. Discovered one of the power foot rests was missing a RClip on the retaining spindle. Called Customer Services and spoke to Elena. She couldn't have been more helpful efficient and pleasant and kindly agreed to put the part in the post to us.
6 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you Caroline for your 5 star review. We strive to provide attentive and supportive customer service and it's fantastic to know that Eleanor delivered that. We will pass on your kind words to her.
Best wishes from The G Plan Team
Odpowiedź od G Plan
Thank you Margaret for your 5 star review. We are pleased that your furniture arrived to the schedule you had expected and that you are happy with your G Plan purchase.
Best wishes from The G Plan team
Great service from ML Solutions recommended by G Plan
I was having trouble with my G Plan chair so I called G Plan directly and spoke to Tara who was extremely helpful. She gave me the telephone number of a local repairer ML Solutions who were fantastic. I spoke to the gentleman Mark and on the same day he turned up and fixed the chair. I was very impressed with this repairer as he went out of his way to be very helpful and did a great job. Overall a Very Good Customer Service received. Thank you to G Plan for your help and also to ML Solutions for the fantastic repair you did.
6 marca 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you for taking the time to send your 5 star review. We are delighted to hear about your experience as we strive to offer supportive customer service and will pass on your lovely comments to Tara and to Mark.
Best wishes from The G Plan Team
G Plan Two Seater Seattle Sofas
Hello, This is the second G Plan suite that I have purchased.
The previous one was as good as new after seven years, I just felt like a change.
The two new sofas are very well made structurally, of a very good design fabric and are very comfortable.
I am currently very pleased with my purchase.
Thank you.
19 lutego 2026
Odpowiedź od G Plan
Dear Colin, thank you for taking the time to leave a review and it is lovely to know that you selected G Plan again and that you are happy with you new sofas.
Best wishes from The G Plan Team
Very disappointed
Very disappointed. The arm of the chair became detached the day after the chair was delivered to us.
18 lutego 2026
Odpowiedź od G Plan
Dear Linda, We are extremely sorry that you encountered a problem with your G Plan chair. This must have been so disappointing. As you are aware, we have followed up with your retailer as they have not contacted us to advise of any manufacturing issue. We will update further as soon as we have more details regarding how the issue occurred.
Odpowiedź od G Plan
Hi Ian - many thanks for your review. Your comments are greatly appreciated and will passed on to the delivery team.
Best wishes from The G Plan Team
Very pleased with the furniture well…
Very pleased with the furniture well made and comfortable and delivered on time.
22 grudnia 2025
Odpowiedź od G Plan
Hi John - thank you for your 5 start review. Comfort, craftsmanship and customer service are at the heart of what we do, so it’s fantastic to hear your lovely comments.
Many thanks from The G Plan Team
Faulty backrest and different coloured feet
Bought 2 sofas but one had ebony feet and the other mahogany feet. Both were supposed to be ebony.Also one of the sofas was a manual recliner but the reclining backrest on one side kept coming loose from it's fitting due to faulty clip. Not repairable so having to wait for a new backrest to be made
27 stycznia 2026
Odpowiedź od G Plan
Dear Barbara, Thank you for taking the time to send your review. We are very sorry to hear about the issues you have experienced and have followed up with our customer service team who advise that our technician is looking to visit later this week to attend and resolve the issue on your recliner. We apologize for the issues and trust that you will soon be able to fully enjoy your furniture.
Best wished from the G Plan Team
Eleanor is an asset to the company very…
Eleanor is an asset to the company very easy to talk to, nothing too much trouble a very nice person to deal with. Thanks for everything you have done for me.
23 lutego 2026
Opinia niezależna
Odpowiedź od G Plan
Thank you for you 5 star review. It is lovely to receive your feedback and we have passed this on to Eleanor.
Thank again, the G Plan Team
My husband has MS
My husband has MS. We purchased a dual motor Gplan chair from SCS 2 1/2 years ago, which enables him to stand up. The remote control stopped working. I phoned SCS who informed me it was out of warranty and they would need to send out an engineer, which would cost £85 call out charge, which was non refundable. I contacted Gplan, who said the remote control had a 5 year warranty and SCS should be able to send me a new remote foc. When I phoned SCS back, they wouldn't budge, and told me about the call out charge again. I phoned Gplan back, explained the situation, and the young lady had the remote sent out to me. I received it the next day. Excellent service
19 lutego 2026
Opinia niezależna
Odpowiedź od G Plan
Hi Mrs Dale, Thank you for taking the time to send your review. Your comments are much appreciated and we will pass them on to the team.
Many thanks, the G Plan Team
Spent hours selecting our new sofa but…
Spent hours selecting our new sofa but the one that arrived was hard and uncomfortable and the leather looks cheap. I have contacted the retailer and had a "technician" visit who was totally useless and less than truthful. I am currently taking them to small claims court for a full refund
17 grudnia 2025
Opinia niezależna
Odpowiedź od G Plan
Hi Ian,
Thank you for taking the time to leave your review.
We are sorry that you are disappointed with your G Plan furniture. Whilst comfort is a personal, subjective matter, the seat foam will soften with use. All our hides are carefully sourced and selected and we would advise that you reach out to your retailer in the first instance for the concerns to be reviewed.
Best Wishes
The G Plan Team
Odpowiedź od G Plan
Hi Tim, Thank you so much for your 5 star review. It is great to receive lovely positive feed back.
Best wishes from The G Plan team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.