I saw a really good deal with one of their summer sales of outdoor heaters. I sent a few enquiries including an after sale query and I always got quick, informative responses. I purchased for a collec... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
After a longer delivery time than originally quoted, which was not a caused by Outdoor Living. (it was the Manufacturer over promising delivery times) My Veranda was delivered quickly after shipping... Zobacz więcej
Ordered a Rondo BBQ on the 5th June and told 3 /4 weeks as new stock coming, totally appreciated the situation, paid deposit and told that we would be contacted for balance payment when in stock. No... Zobacz więcej
Bought the Granada outdoor sofa set. No screws, assembly parts or instructions for armchairs included. Made four calls, told wait time was under 1 minute, on hold 10 mins each time and then cut off.... Zobacz więcej
Dane kontaktowe
Outdoor Living Lifestyle Centre, A98 W3V8, Glen of the Downs, Irlandia
- 01 801 8000
- ireland@outdoorliving.ie
- outdoorliving.ie
4,5
Doskonała
154 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely fantastic company with a…
Absolutely fantastic company with a vast array of products to suit all types and sizes of gardens. I am so delighted with my furniture and my garden is now complete. The staff are wonderful to deal with and I wouldn’t hesitate to recommend this great family run business.
11 lipca 2022
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi Julie, we understand the value of family and how it feels to shop from a family run business and we couldn't be happier to know we gave you good experience with us. Thank you so much for your review!
Kind regards, Outdoor Living
Keep it Up!
Brilliant service from Nathan and the team at the glen of the downs branch. Great communication from start to finish. A breeze to deal with. Highly recommended.
Thanks Guys.
2 czerwca 2022
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi Paul, our sales team will be so happy to hear your review! It really means a lot to us, thank you so much.
Kind regards, Hayley
Absolute shambolic customer service…
Absolute shambolic customer service with ridiculous excuses for non delivery and zero pro active engagement with the customer. I will never buy from this company again
28 kwietnia 2022
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi Conor, we try really hard to be pro active in our customer engagement and I am very sorry that it we weren't able to show you that. My colleague has been trying to get in contact with you for quite some time but we weren't able to find anything under "Ronoc F" on our database. If you could please email me on hayley.karra@outdoorliving.ie as we would really like to resolve this for you and discuss other area's where we should and could improve. Have a good day.
Kind regards, Hayley
Excellent Customer Service
The quality of a company is not what happens when things go smoothly but when they go wrong or theres a problem.
We recently purchased a garden furniture set, which when delivered had some incorrect, yet essential elements. Contacted their aftersales team, exchanged a couple of emails, a phone call and followed with two site visits within 24 hours to identify the issue and replace the incorrect parts.
Would strongly recommend....
25 kwietnia 2022
Opinia niezależna
Brilliant Company
Just received my furniture delivery in time for Easter. Staff were really helpful and I was delighted with how my order was handled. Will definitely be recommending to my friends.
13 kwietnia 2022
Opinia niezależna
Excellent service
Excellent service, staff very helpful and I was able to get what I was looking for. Very impressed
7 kwietnia 2022
Opinia niezależna
Excellent Service
Excellent service and helpful staff! The delivery was very quick and the furniture is high quality.
7 kwietnia 2022
Opinia niezależna
Great experience
Great experience, fantastic customer service. The team went above and beyond assisting me with all my issues. Thank you for all your help.
5 kwietnia 2022
Opinia niezależna
Would highly recommend Outdoorliving.ie
Would highly recommend this company. We bought a bistro set from them a little while ago, so we knew they were very reputable and the furniture is really good quality. We visited their showroom and were given lots of help and advice and eventually decided on the Hamilton 8 seat Oval dining set with firepit. Delivery was really quick and a big thank you to Lauren, who went above and beyond to get the delivery sorted, help us with assembly questions and provide brilliant customer service. Can't wait for the warmer weather now so we can use all our lovely new furniture.
4 kwietnia 2022
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi there Justyna, thank you so much for your review. This is the experience we want our customers to have with us and it makes us proud to know we can achieve. Have a good day!
Kind regards, Outdoor Living
Great showroom, great customer service, amazing products 👍
Loving their new showroom in the Glen of the Downes, such a massive range of garden furniture, I’ve been looking for a sturdy good quality sunbed for years, they have loads to choose from, the sales assistant was so knowledgable about all their products and the customer service was above and beyond. Must bring hubby down to show him all the tables and chairs, and bbq’s, too much lovely stuff 😜, oh and Great coffee available also 👍
3 kwietnia 2022
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi Nicole, your review really means a lot to us. We work hard to keep the Glen of the Downs showroom stocked with the best that we have to offer (and great coffee) so that there is something for everyone. Hopefully you had a chance to bring the hubby down too! Kind regards, Outdoor Living
Roll on BBQ season!!!We purchased a new gas BBQ from…
We purchased a new gas BBQ from Outdoorliving.ie in the last month and are very satisfied with not just such an easy to assemble and sturdy unit, but also the fantastic customer care which we received. We have already been using this unit and it is exceeding our expectations with each use.
3 kwietnia 2022
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi AJAB, thank you so much for your glowing review. We really appreciate the kind words. Have a good day!
Kind regards, Outdoor Living
Pathetic customer service
Pathetic customer service! I paid almost 1000 Euro in September 2021 for a garden set of 1 table and 4 seats which were supposedly "Quality made for Irish weather" with the offer including a 1 year Guarantee. The table glass top shattered with wind we had a few days ago. When i contacted the company they asked for photos which i sent . I then recieved an emsil informing me that the warranty does not cover the table top!!! I cannot even buy a replacement off then. I was advised to contact my "local glazier"!!!
26 lutego 2022
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi there Dr. Marwa, I would like to apologize for the experience you've had with us. We receive manuals from all our suppliers with what is and isn't covered under the warranty and because glass is so fragile, it often isn't covered. We advise all our customer with damaged or smashed glass to go to their local glacier as it is cheaper, you will get it sooner and the delivery fee would be significantly low as the glacier is based in Ireland. To have ordered glass from our supplier would've ensued additional fee's and a minimum 12 week lead time. I must apologize if no one explained this to you or worked with you on alternative solutions because we do know that our customers pay a lot for their furniture sets from us and we try our best to ensure that we can resolve the issues at hand. Please feel free to email me on hayley.karra@outdoorliving.ie if there are further issues that weren't dealt with at the time or if there is anything we can do now to resolve the situation, Again, I am very sorry for the service you received from us and we would like to amend this where possible, Kind regards, Hayley
Scam
Scam. They say on the website you can collect in store. You go in store and they tell you they don't have it in stock and you need to pay €59 for delivery. Go online and delivery turns out to be €69. Turns out the delivery with DHL wouldn't be nearly this high - so they're ripping customers off completely. It's a scam.
16 lipca 2021
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi there Laoch, I am really sorry that this is how you feel, but I would like to reassure you that we are not trying to scam any of our customers. At the time that you were dealing with us, we were working with DHL, and we had to have two different delivery fees for local and country orders because DHL was charging us more for those area's around the country. We have since changed third party couriers and updated our website as only stock already at our showroom is available for pick up, if it hasn't been transferred from our warehouse. We sincerely appreciate you trying to support local businesses during Covid-19 and if there is anything further I can do now to resolve the matter, then please feel free to contact me on Hayley.karra@outdoorliving.ie as I would love to know where else we could've improved on this situation. We would never want our customers to feel scammed or ripped off. Kind regards, Hayley
Have upped their game significantly
I had a problem dealing with this company when I bought a new BBQ in 2021. The problem was eventually sorted...and in hindsight I'm sure Covid constraints didn't help ....staff working remotely etc.,
I am pleased to share that they have taken positive steps to improve customer service and actually took the trouble to contact me recently and apologise for a problem that occurred over a year ago....together with a kind gesture.
Well done Outdoor Living. (Updated 03.10.22)
3 lipca 2021
Opinia niezależna
Odpowiedź od Outdoor Living Group Ireland
Hi there Richard, thank you so much for updating your review. It means a lot to know that we were able to get everything sorted for you in the end. Have a great day! Kind regards, Outdoor Living
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