Outdoor Living Group Ireland Recenzje 

154
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I saw a really good deal with one of their summer sales of outdoor heaters. I sent a few enquiries including an after sale query and I always got quick, informative responses. I purchased for a collec... Zobacz więcej

Oceniono na 5 z 5

After a longer delivery time than originally quoted, which was not a caused by Outdoor Living. (it was the Manufacturer over promising delivery times) My Veranda was delivered quickly after shipping... Zobacz więcej

Oceniono na 1 z 5

Ordered a Rondo BBQ on the 5th June and told 3 /4 weeks as new stock coming, totally appreciated the situation, paid deposit and told that we would be contacted for balance payment when in stock. No... Zobacz więcej

Oceniono na 5 z 5

Bought the Granada outdoor sofa set. No screws, assembly parts or instructions for armchairs included. Made four calls, told wait time was under 1 minute, on hold 10 mins each time and then cut off.... Zobacz więcej


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

154 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,5

Wszystkie recenzje

(154)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

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Oceniono na 5 z 5

Lovely and relaxed experience for little money

I was pleasantly surprised by the effort that went into this experience. We booked this last minute as we didn't plan to see Santa this year but wanted something as a day out. We thought it was straight to see Santa but the little stations on the way to see Santa were lovely and because my youngest loves arts and crafts she was in her element. Also it was very relaxed and not rushed like most Santa experiences in the country. Thank you for a lovely day.

16 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

This was one of the best Sana…

This was one of the best Sana experiences we have had. It was so calm and relaxing and the little Christmas fair had something for everyone. I can't recommend enough, the stall holders, staff at Outliving.ie and basically everyone we met were so lovely and chatty and brilliant with the kids - Santa was great craic too. Have already recommended to family and friends and will be back next year.

16 grudnia 2023
Opinia niezależna
Oceniono na 2 z 5

Felt very rushed was not expecting to…

Felt very rushed was not expecting to be in the middle of dressed up patios that were for sale along with Santa’s grotto/ mrs clause story telling room. Sounded better on paper I will try somewhere else next year .

17 grudnia 2023
Opinia niezależna
Oceniono na 3 z 5

I understand it was your first year and…

I understand it was your first year and I’m sure it will only get better.
It was not very well organised,expecting children to be outside drawing it was way too cold.
We had only arrived into mrs Claus and we were called in to see Santa and to be honest mrs Claus house was beautiful whereas the areas before were not very inviting for a child’s imagination of Christmas.
If there was some kind of a plastic tunnel going from one section to the next would have been great thank god it wasn’t raining.
I wish you all the best for next year definitely a lot of improvement needed.

17 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent day at Santa under the sugar…

Excellent day at Santa under the sugar loaf. Amazing value for money. Arts and crafts, balloon animals, naughty and nice scanner, stories and singing with Mrs Claus and all of this before we saw Santa. Lovely gift from Santa included and only €10 for your photo!! Then finished off with free ice cream!! Would well recommend this experience. Lovely Christmas market on site as well as different food trucks. Children had a great day and so did us adults.

16 grudnia 2023
Opinia niezależna
Oceniono na 4 z 5

Overall the children enjoyed their day

Overall the children enjoyed their day, however the process was very slow and maybe a bit of Christmas Music could be played while the children are waiting to progress to the next stage. One of your elves even comment about the lack of music.

16 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Very well organised

Very well organised. The elves, Mrs Claus and Santa himself were great with the kids. No delays everything went as it should. The free ice-cream for the kids was a nice touch. Very reasonably priced..would definitely go again next year

16 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Santa experience

The Santa experience was way above our expectations! It was great value for money and the kids (4 & 2) adored it. The elves were really good with the kids and kept the magic going. It was so much more of an "experience" than we were expecting for the price. You can see a lot of effort has been put into getting the details right. Plus, a good quality present from Santa. I would highly recommend.

16 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Just been to the Santa experience well…

Just been to the Santa experience well what can I say except you won't get better value for money I thought I was going to just visit Santa but it was more than that lots of staff dressed as elf's, activities for the kids and then Santa and the present was really good not cheap

16 grudnia 2023
Opinia niezależna
Oceniono na 4 z 5

Issue Resolved

Im amending my previous review from October 2023 with an update.

Outdoor living contacted me before Christmas and said they had a replacement set for me. This was delivered before Christmas and the faulty set was taken away. Thank you Outdoor Living for looking after this.

Previous review (Oct 2023) Extremely disappointed with Outdoor Living. We "upgraded" our cheaper garden furniture to a sturdy corner sofa set with table and stools. Within a few months the seats were sagging. On closer inspection the bars underneath were bent to the point of snapping. We did not invest in an expensive set of garden furniture for it to deteriorate in a matter of months!

Reply from Outdoor Living "Apologies that no one has been in touch before now in relation to the issue with your Winchester sofa. I was in touch with the supplier Maze Rattan and after viewing the images you submitted, they have reverted to say that this is not a manufacturing defect and the damage was caused by high impact pressure on the sofa frame. I spoke to our operations manager about this also and he is in agreement also after viewing the images.
I did look at the stock availability for you. We no longer stock this particular furniture set and there is no remaining sets in our warehouse. We are therefore not in a position to offer any replacements or alternatives for you.

Kind Regards"

26 października 2023
Opinia niezależna
Oceniono na 1 z 5

Got artificial grass supplied and fitted

Got artificial grass supplied and fitted with outdoor living unfortunately it really failed over time , it went black spoke to manager John who sent his colleague Dylan out to look he just power hosed it but it returned worse than ever.
When I contacted Dylan again he failed to show up so I spoke to John again he told me Dylan doesn't return calls to him either , when I sent in photos showing the extent of how bad it was John said it must be caused by algae and lack if sunlight ( garden south facing very sunny)
Or overhanging trees ( no trees ) could cause it .
Reccomened power hose ( which now has to be done fortnightly) and its only getting worse over time.
Neighbours on both sides have artificial grass fitted by different companies many years before mine and have NO issues
Would I recommend? 🤔 never stay clear as you can as they the company never even called out to see it.
And if any of the above
IE overhanging trees
No sunlight
Environment related effects grass ( which none of which effect us) you should be told this before you spend a fortune

27 listopada 2023
Opinia niezależna
Logo Outdoor Living Group Ireland

Odpowiedź od Outdoor Living Group Ireland

Hi Doreen,

I am really sorry to see this review of our artificial grass. As we discussed via emails, the black algae was evident on the patio and walls of your garden, which had spread across onto the artificial grass. We explained that our grass does not enhance the presence of algae or any build up of mould or moss; it is fully environment related which is out of our control. However, as a gesture of good will, we sent the landscaper over to fully power wash your area and cleaned off the black algae. However, as you stated, the mould returned to the patio and grass, which we did state was not the fault of the artificial grass but the area itself. As a store, we were unsure of a solution, as replacing the grass, even an upgrade to a better grass, would have had a result in a repeat of the same mould presence, due to the grass not being the source of this. I offered grass cleaning accessories free of charge and recommended regular cleaning, but this was refused. Again I am very sorry for this but we have installed the same grass in over 1,000 gardens in 2023, and this is the first time we have seen this happening. I am afraid this is an environment issue as you stated and unavoidable for us as a store to prevent this from happening, especially as its also across other areas of your garden.

Regards,
John Crean

Oceniono na 5 z 5

Great Customer Service

We had to exchange a BBQ cover, which was too small. Kate in sales really went above and beyond to try to accommodate us and even arranged for a hassle-free return when we couldn't find a replacement. Really appreciate it.

20 października 2023
Opinia niezależna
Oceniono na 5 z 5

Awning Purchase

Purchased a Awning recently and from time of ordering to installation found the whole experience effortless. Great customer service and Alan the installer could not do enough for us during the process. Warehouse Manager kept in contact and updated us on lead times etc.

10 sierpnia 2023
Opinia niezależna
Oceniono na 4 z 5

Disappointed but resolved

Updated review, upt my star rating to a four after speaking with The logistics mgr. Very helpful and we came to a resolution.....
....I purchased outdoor furniture for shipping to Portugal. All was good until it arrived and discovered it was not what we ordered. I rang outdoor furniture in Wicklow to rectify this and they basically told me it was my fault as I didn't check the order. I put my trust in that the order would be correct given the amount of money spent. I am disappointed that I didn't even get an apology.

2 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

I love this store

I love this store. I only had a small amount of time to buy a lot of items. The gentleman Eoin who works in the store was so amazing in helping me to this end and much more. Its people like Eoin that ensure I buy products form the right store. I have already recommended family and many friends to go to this store, in no small measure, due to Eoin's professional disposition and genuine concern that customers or, people, receive great service at great deals. I highly recommend this store to everyone and please ask for Eoin.

Every good and great wish,
Edward.

31 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Great service from Outdoor Living from start to finish.

Great service from Outdoor Living from start to finish. I dealt with a total of five staff members and they were professional, efficient and friendly in all our interactions. I would certainly recommend Outdoor Living to my friends and family.

22 października 2022
Opinia niezależna
Oceniono na 5 z 5

These are extremely well made

These are extremely well made. All products from outdoor living are top quality items. I like to order any outdoor items from January and wait the time as they are worth waiting for

25 października 2022
Opinia niezależna
Logo Outdoor Living Group Ireland

Odpowiedź od Outdoor Living Group Ireland

Dear Customer, We really appreciate your review of your company. We try to make sure our customers never have to wait too long and keep on top of delays as best as possible, but we agree, sometimes there are certain things just worth waiting for and we are really glad you found that with us. Have a great day! Kind regards, Outdoor Living

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