North West Office Furniture Recenzje 288

Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Fantastic company. Great prices. Fast delivery. In a day and age when you come to expect poor Customer Service, they were brilliant. They were so helpful with all of my queries as I was buying off... Zobacz więcej

Oceniono na 5 z 5

We had a great experience dealing with this company. Their prices are very competitive, and the quality of their products is excellent. We purchased leather customer chairs as well as two leather... Zobacz więcej

Oceniono na 5 z 5

Excellent customer service. The furniture and chairs were of good quality, they arrived on time. Prices very competitive. I needed an invoice and emailed sales, the invoice came back within a coupl... Zobacz więcej

Oceniono na 5 z 5

Ordered a reception desk which we are very happy with. Great price and service, even had a super quick delivery free of charge on this occasion. Recommend NWOF Thanks!

Informacje dotyczące firmy

  1. Meble biurowe
  2. Hurtownia mebli
  3. Dostawca sprzętu biurowego

Napisane przez firmę

North West Office Furniture | Huge range of quality office furniture including office chairs, office desks, office storage, home office desks & much more


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

288 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Lovely chair, even better service.

Bought a brown Chesterfield Executive chair from this company and it arrived the day after I purchased. It unfortunately had small scratches on the wood arms that ruined how the product looked. I contacted the company and within 5 minutes this was resolved and within 2 days I had received new arms for my chair! What a fantastic company to deal with and will definitely be buying from them again. Special thanks to Rebecca for dealing with this so promptly.

14 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

I purchased an office desk which in…

I purchased an office desk which in turn then wasn’t needed. I emailed NWOF to ask if it can be returned, they came back to me straight away (within 10 minutes) and said it was fine to return as long as it was still in it’s original packaging as delivered (it was never opened so that wasn’t a problem).

I had to pay a return fee but as it was my fault I felt that was fair enough and NWOF arranged everything for me which was helpful as the desk was big/heavy.

The desk was collected the next day and my refund notification came two days later. I can’t fault the service and the return process which was as simple as it could be.

I wouldn’t hesitate to use them again and the staff I spoke to were very efficient and friendly.

9 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

Why don’t you learn from Amazon, M&S, Argos & Silvernight

A few points on the kind reply by North West Office Furniture

Why don’t you learn from Amazon, M&S, Argos & Silvernight

Your reply is telling of your attitude toward your customers. It is contemptible and inaccurate.
My only vice in assembling the highly uncomfortable chair was forgetting to put on a piece of cheap plastic cover that you call the “Bellow Cover”
This is not a functional part of the seat. It has no part in removing the back rest, which cannot be done. Your amateur PDF’s and videos are confusing and unhelpful.
Why don’t you learn from Amazon, M&S, Argos & Silvernight, who all refund their customer with no questions asked. Including an £800 mattress.
They would never write a reply like this, even if they believed I damaged their item intentionally.
So, once again, shame on you.
I see it was signed by
“The NWOF Team”.
If I wrote such a despicable letter, I wouldn’t put my name to it either!
Steven

Shame on North West Office Furniture!
“The chair I bought is disappointing, but the returns policy makes it almost impossible to return an item.” Rose Smith wrote here on the 8th of May 2023.
Sadly, I read the above review after I bought the chair.
North West Office Furniture wants it back in their original, generic cardboard box and wrapping, which I recycled.
North West Office Furniture wants the chair dismantled, but it cannot be done due to some fault in design, or a faulty back rest. North West offers the possibility of despatching an assembled chair, but for some reason claim it’s not an option for return.
And just to finally kill the return option, they specify the chair would undergo vigorous inspection once returned. They state that if they happen to find something not to their liking, they will send the chair back to me.
In my case, they make it impossible to return the item.
Extremely bad conduct. No other firm has ever treated me this way. Shame on North West Office Furniture!
I will now have to try a different option.

15 listopada 2023
Opinia niezależna
Logo North West Office Furniture

Odpowiedź od North West Office Furniture

Hi Steven,

We completely disagree with everything you have said in your review. You got in touch with us on 2nd November and told us that you had assembled the chair incorrectly and could not get the backrest off the chair. We sent multiple videos and guides of how to do this at which point you said "too complicated for me" and then asked to return the chair.

Despite the fact that you had told us you had assembled the chair incorrectly we agreed to accept the return as a gesture of goodwill providing the chair was dismantled and packaged back in the original box. This is a very reasonable request as without the packaging we would be unable to resell the chair.

You then went onto our live chat system on our site and asked if we could provide an assembly service to which we said we cannot - the chair was delivered to Scotland and we are based in Manchester so it is not possible to send someone to Scotland to build a chair.

We did not state there would be a 'rigorous inspection' at any point. A member of our team simply stated that the chair would need to checked on its return which is standard practice for the vast majority of companies in the UK.

We would argue that our staff have done everything possible to help you including accepting a return due to no fault of our own. We will not be blackmailed with negative reviews as we have gone above and beyond to assist you and there was no fault with the chair.

We are sorry that you are unhappy with the outcome but at no point have we refused to help you or refused the return, in fact we have gone further than most office furniture suppliers would.

Regards

The NWOF Team

Oceniono na 3 z 5

Price for chair is decent

Price for chair is decent. The chair seems strongly designed also. The only issue is on the seat, at the front. Their is a hard sponge not present on diagram or photos or description. This sponge is on the lip at the front under mesh. So that mesh from bum area is conforming but then when you top half of leg meets the front lip of chair the sponge acts like to cutboff blood circulation and makes legs numb. The sponge should be receded further down or softer so not to create a ridge across the back of leg that restricts blood and not at all comfortable. Seems to be a design flaw. Chair does not go down that far either. So a person sits higher than the other computer chairs I have at home. Back rest and head rest are decent. Would have liked a way to push out the top part of the back to press more against the back though. Most now have a feature like this. Head rest tilts which is a good feature. Arms can swivel left and right, move up and down. Arm rest is padded but it's rather hard padding so not that comfortable when using arm for long periods.

23 października 2023
Oceniono na 5 z 5

Amazing quality and customer service…

Such an efficient company everyone goes above and beyond to help you. Jamie is an absolute asset to the company. The quality of the furniture is amazing and I look forward to doing more business with this company and the team in the future.

6 listopada 2023
Opinia niezależna
Oceniono na 5 z 5

Bought a desk

Bought a desk to use for my heavy embroidery machine. It had to be sturdy, the right size, the right colour finish, good value and with prompt delivery. NWOF has an excellent selection and I quickly found on that fitted the bill. Excellent quality and service all round!

20 października 2023
Oceniono na 3 z 5

No instructions

Great table, great service. So instructions and not easy to figure out but managed it.

26 września 2023
Logo North West Office Furniture

Odpowiedź od North West Office Furniture

Hi Vicki,

Thank you for your feedback. Sorry you did not receive instructions with your table. We were not aware of this issue until you left your Trustpilot review. If we had known at the time we could've either sent a replacement set in PDF format via email or if you wanted a hard copy we would've happily posted them to you on a next working day service.

Apologies again for this issue and any inconvenience caused.

Kind Regards

The NWOF Team

Oceniono na 5 z 5

Excellent customer service

I bought a mount to hold a PC under my desk. On the website it said it would hold 22kg. When it arrived the leaflet said 15kg, which is not enough (my PC is 18kg). I contact NWOF about this, they contacted the manufacturer, passed on the response (the unit will hold, it's just whether the screws hold in your desk), and offered me a refund.
I took the refund as couldn't risk the PC falling. NWOF arranged pick up and refunded me quickly.

This one may not have worked out perfectly but their service was excellent. I wouldn't hesitate to buy from them again.

30 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

What fantastic service

What fantastic service! Ordered my computer chair on Saturday; delivered Tuesday. And when I emailed for delivery advice, got a reply within 8 minutes.
Oh, the chair, by the way, is perfect.

16 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

very easy website to use

ordered our tables on the website very easy to use.
used the online chat that is available very helpful.
ordered and paid and the delivery was booked for two days after.
when order arrived the quality of the the 5 tables i ordered was brilliant.
thank you for making this experience enjoyable.
tables great value for money.

25 czerwca 2023

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