I bought the gently steamed beef trays, but unfortunately, it turned out that beef is a trigger for her severe skin allergies, so I had to order the chicken ones, which she loves. The orders came with... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My dogs love the food (smellier the better) and there is a very good range of food, and delivery is very quick. But the ordering and billing process is not great. Difficult to make changes to subscrip... Zobacz więcej
I've been using Nutriment for 9 years and have been very happy with the quality of the dog food and the customer service. In all that time, I've only had 2 issues with the delivery and in both cases... Zobacz więcej
We’ve been so happy with Nutriment! Milo absolutely loves their food and we’ve been really impressed with the quality across the different ranges we’ve tried. Delivery has always been smooth and every... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z artykułami dla zwierząt
- Producent mrożonek
- Producent żywności
- Produkcja żywności
- Sklep z karmą dla zwierząt
- Sklep zoologiczny
O Nutriment
Napisane przez firmę
Established in 2013, Nutriment has revolutionised the world of raw feeding. With complete dedication to Biologically Appropriate Raw Food (BARF) and a commitment to animal health and happiness, the team at Nutriment is unreservedly passionate about bringing raw feeding solutions to dogs and cats around the world.
Our fundamental principle is absolute quality, which is the highest priority for everything that we do here at Nutriment. From ingredient selection to recipe formulation, production processes to distribution and customer service, our stringent quality standards must be met at every step of our product journey. Shop starter packs We believe in sourcing premium British ingredients wherever we can, to deliver essential, high-quality nutrition to our canine and feline consumers. Our carefully selected variety of raw meats and fish, biologically appropriate vegetables, and nutrient-dense superfoods are innovatively combined in our recipes to produce uncompromising, high-quality and nutritious raw foods that promote optimal health for dogs and cats. Expertly designed by our in-house nutritionists, with consultation from industry professionals and veterinary partners, Nutriment’s premium raw food is the ultimate raw feeding solution.
All of our food products are manufactured by hand with great attention to detail at Laverstoke Park Farm, our countryside production facility in Overton, Hampshire. With organic certification and ethical approaches to farming and sustainability, we are extremely proud to maintain this approach to the manufacture of our award-winning raw food products.
Nutriment’s extensive raw food portfolio for dogs and cats includes our core range of complete raw feeding solutions, raw treats for cats and dogs, and supplementary meal solutions for at-home recipe formulation and health support. We strive to tailor raw feeding to the individual needs of dogs and cats, to ensure that their health and happiness can be supported as much as possible with their diet.
We are committed to continually developing sustainable and environmentally-friendly policies here at Nutriment. We use recycled plastic in our packaging, ensure our shipping and logistics team operates efficiently and work with Red Tractor assured farming partners. We also promote community and charity work. Get directly in touch with us to find out more.
Nutriment Starter Packs Available!
Napisane przez firmę
- New to raw? Check out our special Starter Pack offers!
- Our Starter Packs are at a discounted rate and contain everything you need to start you on your raw journey! https://www.nutriment.co.uk/raw-dog-food/raw-dog-food-starter-packs
Fast, reliable delivery
Fast, reliable next day deliveries available
Order before 1pm Monday-Thursday for next day delivery
Dane kontaktowe
Enterprise House, Bridge Road, GU15 2QR, Camberley, Zjednoczone Królestwo
- 0127663554
- management@nutriment.co
- nutriment.co.uk
4,3
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 84% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
You still haven't sent me all of my…
You still haven't sent me all of my order. There was no apology about the missing items either! Not very happy
14 lipca 2026
Odpowiedź od Nutriment
Hi Philip,
Thank you for your feedback.
We have tracked your order this morning, it is due for delivery after leaving us last night.
Your order will be with you between 12:20 and 13:20 with DPD.
Please contact us if you have any problems with this.
Kind regards,
Jamie
Odpowiedź od Nutriment
Hi Dominic,
Thank you so much for your fantastic review!
We're delighted to hear that you're happy with both our raw food and the service you've received. It's always wonderful to know we're meeting the expectations of our customers, and your kind words mean a lot to the whole team.
Thank you for choosing Nutriment, and we look forward to continuing to provide you and your pet with great products and service for many years to come.
Kind regards,
Jamie
My dogs favourite food
It came later tha I expected but delivery was great, packing great and now my dog is happy eating his newly found food which he loves. I may get more from my local dealer, Romney Raw, as tbey stock your raw foods.
13 lipca 2026
Odpowiedź od Nutriment
Hi Valerie,
Thank you so much for taking the time to leave us a review!
We're delighted to hear that your dog is loving their new food and that you were pleased with both the delivery and the packaging. That's wonderful to hear!
We're sorry that your order took a little longer to arrive than you were expecting, and we appreciate your understanding. Your feedback is valuable to us as we continue to improve our service.
It's also great to hear that you have a local stockist in Romney Raw should you ever need us. Whether you choose to order directly or visit your local retailer, we're thrilled to have you and your dog as part of the Nutriment family.
Thank you again for your support, and if there's ever anything we can help with, please don't hesitate to get in touch.
Kind regards,
Jamie
Odpowiedź od Nutriment
Hi Martyn,
Thank you so much for taking the time to leave us a review!
We're really pleased to hear that your delivery arrived on time and that your order reached you in perfect condition, still fully frozen. Ensuring our products arrive safely and ready for your pets to enjoy is incredibly important to us.
We truly appreciate your support and your feedback means a lot to the whole Nutriment team.
Thank you for choosing Nutriment, and we look forward to continuing to provide you and your pet with great products and service.
Kind regards,
Jamie
First order arrived defrosted
First order arrived defrosted. Replacement order was missing items
6 lipca 2026
Odpowiedź od Nutriment
Hi Rosie,
Thank you for your feedback.
We are sorry that you have had some issues with your past two orders, this is not the service we would expect.
One of our team is going to give you a call today to sort this for you and come to a suitable resolution.
Please let us know if you need anything else in the meantime.
Kind regards,
Jamie
£170 order arrived defrosted
£170 order arrived defrosted!
Send an email explaining this and had no response!
11 lipca 2026
Odpowiedź od Nutriment
Hi Emma,
Thank you for taking your time to leave your feedback.
We apologise for the delay, one of our team are going to be in touch imminently to discuss this further with you.
If you need anything in the meantime, please give us a call on 01276608500.
Kind regards,
Jamie
Unfortunately our last order had 4…
Unfortunately our last order had 4 boxes that had partially defrosted in this heat. It was ordered on the Monday and arrived Thursday.
30 czerwca 2026
Odpowiedź od Nutriment
Hi Hilary,
Thank you for taking the time to leave your review, and we're very sorry to hear that part of your recent order arrived partially defrosted.
We completely understand your concerns, especially during the recent warm weather.
We'd really appreciate the opportunity to look into this for you and reach a resolution as quickly as possible. If you're happy to do so, please email us at customerservice@nutriment.co, and we'll investigate this as a priority.
Alternatively, if it's easier, we'd be more than happy for one of our team to contact you directly to discuss your experience and put things right.
We look forward to hearing from you and hope we can resolve this for you as soon as possible.
Kind regards,
Jamie
Delivery arrived with product partly…
Delivery arrived with product partly defrosted. Sent several emails asking for a reply to my problem, no reply received
7 lipca 2026
Odpowiedź od Nutriment
Hi Andrea,
Thank you for your feedback.
We have arranged for one of our team to come back to your email shortly and discuss this with you in more detail.
If you need anything in the meantime, please give us a call on 01276608500.
Kind regards,
Jamie
Odpowiedź od Nutriment
Hi Mark,
Thank you so much for your kind review.
We are happy to hear that our service was great and you got your food on time! We hope your dog continues to enjoy our food!
Kind regards,
Jamie
My puppy just doesn't really like the…
My puppy just doesn't really like the raw chicken meal I'm afraid.
6 lipca 2026
Odpowiedź od Nutriment
Hi Andrew,
Thank you for your feedback.
Its a shame to hear that your puppy doesn't like the chicken, however we do have lots of different flavours available on our site which may be better suited.
If you would like to give us a call, one of our friendly team would be happy to run through some options for you!
You can contact us on 01276608500.
Please let me know if you need anything else.
Kind regards,
Jamie
Odpowiedź od Nutriment
Hi Heather,
Thank you so much for your lovely review!
We're delighted to hear that you were happy with the speed of your delivery and the service you received. Providing an efficient and reliable experience for our customers is something we always strive for, so it's fantastic to hear your feedback.
We really appreciate your support and will be sure to share your kind words with the wider Nutriment team.
Thank you for choosing Nutriment, and we look forward to continuing to support you and your pet in the future.
Kind regards,
Jamie
Odpowiedź od Nutriment
Hi Janice,
Thank you so much for your wonderful review!
We're thrilled to hear that your Westies are loving their Nutriment food. It's always good to know that our products are being enjoyed by happy and healthy pets.
We really appreciate you taking the time to share your feedback, and we'll be sure to pass your kind words on to the wider Nutriment team.
Thank you for choosing Nutriment, and we hope your Westies continue to enjoy every meal!
Kind regards,
Jamie
Excellent product
Excellent product, the dog loves it, the only criticism I have is about all the packaging used to send it, very large box with lots of paper inside & the two pouches on top, probably a decent size padded envelope would have sufficed, but product excellent! 👍🏻
6 lipca 2026
Odpowiedź od Nutriment
Hi Lorraine,
Thank you so much for taking the time to leave us your review.
We're delighted to hear that your dog is loving their Nutriment food and that you're happy with the quality of our products. It's always fantastic to hear from happy customers and their pets!
We also really appreciate your feedback regarding the packaging. We're always looking for ways to improve and become more efficient, whilst ensuring our products arrive safely and in the best possible condition. Your comments will be shared with the relevant teams for consideration.
Thank you again for your support and for choosing Nutriment. We're so pleased your dog is enjoying their meals, and we look forward to continuing to provide them with great food.
Kind regards,
Jamie
Great company,excellent delivery and…
Great company,excellent delivery and hounds love it
10 lipca 2026
Odpowiedź od Nutriment
Hi Davey,
Thank you so much for your kind review.
We're delighted to hear that you think so highly of Nutriment and that you've been happy with both our service and delivery. Most importantly, it's wonderful to hear that your hounds are loving their food!
We really appreciate you taking the time to share your feedback, and we'll be sure to pass your kind words on to the wider Nutriment team.
Thank you for choosing Nutriment, and we look forward to continuing to provide great food for your hounds for many years to come.
Kind regards,
Jamie
Great product, easy to order and lots of help on the website. Only complaint is cost of delivery hence the four star. I paid £9.95 and that was the standard delivery or pick a day delivery.
Great product, easy to order and lots of help on the website.
Only complaint is cost of delivery hence the four star. I paid £9.95 and that was the standard delivery or pick a day delivery.
4 lipca 2026
Odpowiedź od Nutriment
Hi Anna,
Thank you so much for taking the time to leave us your review.
We're delighted to hear that you're happy with the quality of our products and that you found the ordering process straightforward, along with the support available on our website. Providing a simple and helpful experience for our customers is something we always aim for.
We also really appreciate your honest feedback regarding delivery costs. We understand that delivery charges are an important consideration, and your comments have been shared with the relevant teams for review.
Thank you again for your support and for choosing Nutriment. We truly appreciate your feedback and hope to continue providing you and your pet with great products and service.
Kind regards,
Jamie
THE worst customer service
THE worst customer service
I recently switched my dog's food order to a subscription, having previously ordered on an ad hoc basis. In the past, deliveries have always arrived very quickly, so I was surprised that this order took a full week to arrive after payment had been taken.
When it finally arrived, it was packaged in a standard cardboard box rather than the usual insulated polystyrene packaging used to keep the food frozen. As a result, the entire order had completely defrosted and was at room temperature.
I immediately put the food in the freezer and contacted customer services via the online contact form to ask whether it was still safe to feed to my dog. While waiting for a response, I had to buy more food from the shop so I wouldn't run out.
After receiving no reply, I contacted the online chat service a couple of days later. It took around six hours to receive a response, and even then I still wasn't given an answer to my question. Instead, I was advised to email customer services, which I did. Two days passed without any response, so I eventually had to call.
Unfortunately, the phone call was equally frustrating. The representative avoided giving me a direct answer, and it took a lengthy conversation before I finally established that the food should not be fed to my dog and that a replacement would be sent.
To make matters worse, because I'm away this weekend, they were unable to schedule the replacement for delivery when I return on Monday. Instead, I've been told I need to call again, wait on hold, and arrange the replacement myself.
Overall, this has been a very disappointing experience. What should have been a convenient subscription service has instead resulted in delayed delivery, spoiled food, poor communication, multiple attempts to contact customer service, unnecessary trips to buy replacement food, and the inconvenience of having to chase a resolution at every stage.
9 lipca 2026
Opinia niezależna
Odpowiedź od Nutriment
Hi Katherine,
We're very sorry to hear about your recent experience and sincerely apologise for the frustration and inconvenience this has caused.
We completely understand how disappointing this must have been, particularly after previously having positive experiences with us. We appreciate you taking the time to provide such detailed feedback, as it helps us understand where we've fallen short.
This is certainly not the level of service we aim to provide, and we're sorry to hear about the difficulties you experienced in getting the advice and support you needed.
We'd really like the opportunity to put things right. A member of our Customer Service Team will be contacting you directly to discuss your experience and work with you to find a suitable resolution.
Thank you again for bringing this to our attention, and we hope to speak with you soon.
Kind regards,
The Nutriment Team
Always top quality produce and service
Always top quality produce and service. Definitely recommend
23 października 2025
Odpowiedź od Nutriment
Hi Isabelle,
Thank you so much for your fantastic review!
We're delighted to hear that you've consistently found our produce to be of the highest quality and that you've been happy with the service you've received from the Nutriment team.
Thank you for choosing Nutriment, and we look forward to continuing to provide you and your pet with great food and service.
Kind regards,
Jamie
Terrible logistics & customer service…
I have a subscription service for fresh pet food and my order is regularly cancelled by Nutriment or delayed and arrives spoiled. The product is good but both logistics and customer is terrible. Very disappointed.
26 czerwca 2026
Odpowiedź od Nutriment
Hi Anna-Marie
Thank you for taking the time to share your feedback and for giving us the opportunity to make this right.
We're very sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how disappointing it must be to have orders cancelled, delayed, or arrive in poor condition.
Warm regards
Liz
Large tubs are value for money
My cat loves the chicken necks and raw food. Everyone that strokes her say her fur is so soft. The product is healthy, which is important as she's prone to put weight on. Shame the small tubs are so expensive. Delivery is normally nxt day but I had to wait 3 days this time for some reason
2 lipca 2026
Odpowiedź od Nutriment
Hi Marion
Thank you for taking the time to leave us a review. We're delighted to hear your cat is enjoying our raw food and chicken necks, and that you've noticed such positive results.
We appreciate your feedback regarding delivery and pricing, and thank you for your continued support.
Warm regards
Team Nutriment
My dogs love Nutriment
My dogs love Nutriment, plenty of flavours, excellent for weaning puppies. Its just a shame the postage is so high. I havnt got the freezer space to order the amount for free postage. Nevertheless as long as my doggies continue to thrive and enjoy this food I wouldnt have go anywhere else.
17 kwietnia 2026
Odpowiedź od Nutriment
Hi Claire
Thank you for taking the time to leave us a review. We're delighted to hear your dogs love Nutriment and that you’ve found our food great for weaning puppies.
We really appreciate your feedback and continued support. Thank you for choosing Nutriment!
Warm regards
Team Nutriment
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