The chap from SureServe attended my property yesterday (14th Oct) and whist he ensured that the radiators were getting hotter, they are still not energy efficient and generating lots of heat in the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Kacie was a worthy representative of MTVH. She handled my enquiry and issues with a patient calm manner. I was offered appointments and fair advice. I can only provide top marks on completion of the r... Zobacz więcej
After waiting for almost 4 years for a decent outcome or an explanation as to why my kitchen was not renewed like every one else on the estate, Chris was able to explain and forward an email to the re... Zobacz więcej
Reakcja na opinię
I would leave zero stars if possible. As a leaseholder they hit you with constant rising service charges deficits and large lump sum costs for deoorative painting that looks barely different. Customer... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We believe everyone should have access to a home and the opportunity to live well.
Dane kontaktowe
Bristol, Zjednoczone Królestwo
- mtvh.co.uk
3,6
Średnia
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 85% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I had about 5 repairs issues to report
I had about 5 repairs issues to report. For a start a tried the call back system and the call back came 8 minutes as it said it would. Then I stumbled on very helpful receptionist who took his time and raised all the job and references to quote should I call MHTV.
26 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good morning Remy,
Thank you for taking the time to leave us a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Acknowledgment and congratulation
I would like to use this plateform to acknowledge MTVH for their good customer service. Since I joined MTVH in 2005, I have enjoyed good customer care. I would like to congratulate Ms Jacqueline Edomwonyi for her good listening skills and the effort made to put in order my monthly payments that were a bit exaggerated and caused me a bit of stress. Gabriel Assiene.
19 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good morning Gabriel,
Thank you very much for your lovely feedback. I have passed your review on to Jacqueline and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
I would like to thank Paul Johnson and…
I would like to thank Paul Johnson and cookie for fitting a new shower for me. They were polite and very efficient, job done in quick time. So thankyou paul and cookie, really nice fellas🙏
18 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
My phone call was answered by a lovely…
My phone call was answered by a lovely lady. She gave me time to explain my difficult situation.
I got a text with a date and time for a visit. Five ⭐⭐⭐⭐⭐ service.
Thank you
19 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Ishan was very polite ,helpful ,and got…
Ishan was very polite ,helpful ,and got me an appointment for repair .
Put me on hold then when he came back thanked me for waiting .
Good customer service
20 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Property desk
Spoke to Paul this morning at the property desk.
Really helpful charming man,he sorted out my problem straight away.
Cheers Paul 😊
20 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
MTVH
I always have great experiences when i call MTVH ..today was no different. Chris was brilliant he got straight to sorting my problem out . He was kind and courteous with a dash of humour. Thanks Chris.
19 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was absolutely fantastic at doing…
Paul was absolutely fantastic at doing what I asked very understanding very polite
19 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was amazing
Paul was amazing, supportive and communicated clearly with me. He provided great customer service support.
19 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very difficult to track a requested…
Very difficult to track a requested repair. When it’s reported you receive a repair ref. Then when an engineer/ tradesperson is called out it’s changed to a different ref number and the original one is cancelled? So unless you keep very prudent records it’s virtually impossible to track :(
18 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Charlotte was nice and patient with she helped all the things I need to be done today . I am really appreciated her she is best ever person from metropolitan staff I dealt with
Charlotte was nice and patient with me
18 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback - I have passed your review on to Charlotte and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Alison white is an exceptional customer service representative
I have mixed experience with mhtv, but today I had exceptional customer service from from a lady called Alison white. She went above and beyond to take my complaint and I was so impressed and grateful for her help that I wanted to submit a review. She is definitely an asset to MHTV
18 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you very much for your lovely feedback. I have passed your review on to Alison and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Re intercom repair
Chris was very friendly and approachable. I asked for a Friday am time as I work and have health appointments, I need to keep free. He was just so nice and kind, which makes a big difference. He was also very thorough. Please pass on my sincere thanks to his manager, Chris is a credit to MTVH. Thank you very much.
18 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
This experience was terrible
This experience was terrible, not helpful at all they have applied direct to UC for my rent and there was no reason to at all and then wanting me to pay 2 months ahead to reverse this action when I only get paid a month at a time and u currently owe this months rent as I have always paid it in arrears.
18 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Emma
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Spoke with Kacie this morning
Spoke with Kacie this morning. I was confused over a matter and she did everything she could to help. Kacie was very polite, helpful and courteous.
Thank you.
18 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon Joanne
Thank you very much for your feedback - I have passed your review on to Kacie and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Ash at MTVH has been absolutely amazing…
Ash at MTVH has been absolutely amazing dealing with my enquiry she is so polite and professional thank you Ash
18 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Ash and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Online is so much easier
I made the appointment on the phone but then had to cancel to take my elderly dad to hospital, so then the customer service lady said once everything is better ring back for another appointment to get the repairs done, I did ring back but it was very busy so I done the online repair & received my appointment within 4 days as it was the weekend, it's 4 weeks till my appointment for repairs but it's not an emergency so I'm happy with the appointment, keep up the good work MTVH
4 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Customer neglect is systemic
I used the service to find out why an enquiry I raised had been closed without informing me. I received a response to my new enquiry that I wasn't clear about, so I emailed a reply. Only to receive an automated reply saying the enquiry had been closed. This level of customer service is appalling!
16 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Good morning
We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right. I requested information via Trustpilot to be able to assist you further, but did not receive a reply. If you could kindly fill out a webform on https://www.mtvh.co.uk/contact-us/ quoting Trustpilot and provide further details of your issue, our team would be happy to investigate it further.
Many Thanks
Emma
Fast, efficient and great service from telephone agent.
I had to call today as I had the wrong service sent to me this morning regarding my pipes under my sink. Katrina was extremely helpful. She resolved the issue, getting me a new appointment for this week. She was a pleasure to talk too. I actually said to my son after the call that they should have more staff like her answering the phones.
16 marca 2026
Opinia niezależna
Odpowiedź od Metropolitan Thames Valley
Hello,
Thank you very much for your feedback - I have passed your review on to Katrina and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.