I ordered one item from MoveSpeed and received the wrong item instead. Mistakes happen, but what matters is how a company handles them. I contacted MoveSpeed by email to explain the issue and give... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great website design. Good functionality. Yall have a great creative team. Product looks solid and best in class. I’m planning to use the z70 22.5W 70000MaH portable battery to power a projec... Zobacz więcej
I like the item that I bought but part of my order was misssing. The magnetic stand was not included in my order. I have tried reaching out to every possible place to check on this and nobody seems to... Zobacz więcej
So I ordered the MOVE SPEED Z70 Pro 70000mAh 100W with LED Display+Lighting and SOS Mode Professional Outdoor Power Bank × 1 Took 3 weeks to arrive obviously from China Ir arrived with 56% charge le... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
MoveSpeed is a leading brand specializing in high-performance mobile power solutions and cutting-edge storage devices, dedicated to delivering reliable and innovative digital technology products to users worldwide. Committed to the philosophy of “innovation-driven, quality-first,” we combine sleek design with advanced technology to create smart hardware tailored for today’s fast-paced lifestyle. Our product lineup includes ultra-thin magnetic power banks, portable chargers with fast-charging capabilities, and external solid-state drives (SSDs) that offer exceptional transfer speeds and robust data security. Whether you are working from home, traveling, or managing a busy day, MoveSpeed provides powerful charging and efficient storage solutions that meet the diverse needs of modern digital users. Backed by continuous research and development and stringent quality control, MoveSpeed products deliver outstanding stability, durability, and user experience—earning the trust and praise of customers worldwide. Our mission is to empower users by elevating their digital lifestyle through innovative and professional technology, making technology an indispensable part of everyday life. Choose MoveSpeed for peace of mind, convenience, and efficiency—experience a seamless digital world powered by our advanced solutions.
Dane kontaktowe
3 Tai Yau Street, 19H MAXGRAND PLAZA, 00000, HongKong, Hong Kong
- support@movespeed.com
- movespeed.com
2,9
Średnia
93 recenzji
Odpowiada na 33% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Everything's OK
4 stycznia 2025
Opinia niezależna
It i2024 M4 New Mac Mini 10 Ports/4 Ports Hub & Stand Max 10Gbps/40Gbps Transfer Speed with NVMe M.2 /SATA SSD (512GB-4TB)/SSD Enclosure × 1s easy to buy from you on the site…
It is easy to buy from you on the site and I hope for a unified seriousness in the shipment of the item I purchased.
24 grudnia 2024
Opinia niezależna
Scam ? No delivery and no communication
Ordered stand for new mac mini in November. Order confirmed but not delivered - no information - no response to emails or chat. I think this company is a scam
27 grudnia 2024
Opinia niezależna
Odpowiedź od Movespeed
We are extremely sorry to hear about the issues you've experienced with your order and the lack of communication from our team. This is certainly not the experience we aim to provide, and we understand your frustration.
We want to assure you that we are not a scam and that we take your feedback seriously. We sincerely apologize for the delay in delivery and the lack of response. We are currently investigating your order to determine what happened and how we can resolve this for you as quickly as possible. Please send us your order details to support@movespeed.com, and we will ensure that your issue is addressed immediately.
We value your trust and will do everything we can to resolve this situation.
Sincerely,
Alex from MoveSpeed Customer Support
Id give this company a ZERO star rating…
Id give this company a ZERO star rating if I could.
This company is a total scam. Ordered a Mac Mini dock / hub in November 2024, 24-36 hours shipping was advertised and its now almost xmas and I’ve heard Zero from these guys. Reached out about 3 times via email and at least a couple times via their website contact support form - no response. Please avoid.
2 grudnia 2024
Opinia niezależna
Odpowiedź od Movespeed
We are truly sorry to hear about the frustration you've experienced with your order. We completely understand your disappointment, and we want to assure you that this is not the experience we intend to provide our customers.
We deeply apologize for the delay in receiving your Mac Mini dock and for the lack of communication from our support team. This is not acceptable, and we are currently looking into the issue with priority to resolve it as soon as possible.
Please send us your order details at support@movespeed.com, and we will make sure to expedite the resolution, whether that be arranging a replacement or processing a refund.
We genuinely appreciate your feedback and patience, and we are working hard to ensure that we improve our service and communication moving forward.
Sincerely,
Alex from MoveSpeed Customer Support
Product is junk and they will not respond to help
I purchased their USB C drive three weeks ago. Within a week, it started disconnecting at random. Today, it just died. I emailed for support, did not get a response. They apparently do not attend to their "live" chat as I have been waiting a while. This product is junk.
11 grudnia 2024
Opinia niezależna
Odpowiedź od Movespeed
We are extremely sorry to hear about the issues you've encountered with our USB-C drive, and we sincerely apologize for the inconvenience. This is certainly not the level of quality or customer service we strive to provide.
We understand how frustrating it must be to experience product malfunctions and lack of response. Please know that we take this seriously, and we would like to assist you as quickly as possible. Could you kindly send your order details to support@movespeed.com so we can look into this further? We are happy to arrange a replacement, or if needed, a refund, to make this right.
Your feedback is incredibly important to us, and we are working hard to improve both our products and our customer service response times.
Sincerely,
Alex from MoveSpeed Customer Support
Language
It will be fine that the user will be able to change the language. For me in German language.
11 grudnia 2024
Opinia niezależna
Excellent products well presented
Excellent products well presented on an easy to use website. Purchase process was quick.
30 listopada 2024
Opinia niezależna
quick and easy a no fuss shopping…
quick and easy a no fuss shopping experience
26 listopada 2024
Opinia niezależna
Mi primera compra
El proceso de compra me ha parecido muy claro, sencillo y ágil. espero que el producto sea en la linea ;-)
26 listopada 2024
Opinia niezależna
I bought the Z70 Pro battery from a…
I bought the Z70 Pro battery from a different retailer and noticed movespeed's 50% off deal on the same battery. Immediately ordered another one. It's gonna make a great Christmas gift.
9 listopada 2024
Opinia niezależna
Absolutly great shop!!
Your shop and your products are really great!
So I have to enjoy it!!!
8 listopada 2024
Opinia niezależna
It’s easy to order and a good discount…
It’s easy to order and a good discount on the order
31 października 2024
Opinia niezależna
Very easy and very good to order…
Very easy and very good to order products and Always delivered on time.
26 października 2024
Opinia niezależna
Great USB drive - Decent service
The 2TB USB drive with both USB-A and USB-C is great. It is fast, large capacity, and has great connectivity. I was a bit disappointed in the website. It said 50% off on all items, but I didn't get 50% off. I sent a message asking about that and never got a response.
19 października 2024
Opinia niezależna
Must be a scam
Must be a scam - please avoid - no delivery after months - they replied told me not to worry - that was a month ago! Showed me some transportation tracking list - strange - I think it was on a plane for 30 days. PLEASE AVOID
27 września 2024
Opinia niezależna
Odpowiedź od Movespeed
We are truly sorry to hear about the frustration and confusion you've experienced with your order. This is certainly not the level of service we strive to offer, and we understand why you're concerned.
We take your feedback seriously and want to assure you that we are committed to resolving this issue. It seems there has been a significant delay, and we apologize for not addressing this sooner. Please provide us with your order details at support@movespeed.com, and we will investigate the status of your shipment immediately.
We understand how important it is to receive accurate information and timely deliveries, and we’ll do everything we can to ensure that this situation is resolved promptly.
Thank you for your patience, and we hope to regain your trust.
Sincerely,
Alex from MoveSpeed Customer Support
The products are very good
The products are very good, it arrived in perfect condition conditions, I like the design, it is expensive but with the discounts you can get a good deal, I will keep looking their products, thanks
20 września 2024
Opinia niezależna
Good quality good price and fast…
Good quality good price and fast delivery
7 września 2024
Opinia niezależna
De sender ikke varen og de tager…
Fik først varen ca en måned efter jeg bestilte det og fik ingen info omkring hvorlangt varen var så ente faktisk med at bestille andet sted fra og blev overrasket da den faktisk kom
29 sierpnia 2024
Opinia niezależna
Odpowiedź od Movespeed
Vi er virkelig kede af at høre om den forsinkede levering og manglende opdatering på din ordre. Det er bestemt ikke den oplevelse, vi ønsker at give vores kunder, og vi forstår din frustration.
Vi tager din feedback meget seriøst og vil gerne løse dette hurtigt. Venligst send os dine ordredetaljer til support@movespeed.com, så vi kan undersøge situationen og sikre, at det ikke sker igen i fremtiden.
Vi sætter stor pris på din tålmodighed og håber at få mulighed for at genopbygge din tillid til vores virksomhed.
Med venlig hilsen,
Alex fra MoveSpeed kundesupport
The Instagram post directed me to the…
The Instagram post directed me to the 30 watt version instead of the 100w. I placed the order and for the past 4 days nobody at customer service has responded from any of my attempts to rectify the order and upgrade. It seems that nobody is viewing emails.
16 sierpnia 2024
Opinia niezależna
Odpowiedź od Movespeed
We sincerely apologize for the inconvenience you've experienced with your order and the lack of response from our customer service team. This is definitely not the experience we want to provide, and we understand your frustration.
It seems there has been an issue with the Instagram post redirecting you to the wrong product, and we’re sorry for that confusion. Rest assured, we’re here to help make things right. Please send us your order details at support@movespeed.com, and we will prioritize your request to upgrade to the correct 100W version and resolve the issue as soon as possible.
We truly appreciate your patience and understanding, and we’ll ensure better communication moving forward.
Sincerely,
Alex from MoveSpeed Customer Support
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