MODE Auto Concepts Recenzje 307

5 stars for having a good range of wheel spacers available in Australia. Minus 3 stars for the below pre-sales experience.

I asked EIGHT times via email for the outer diameter of some wheel spacers, specifying the exact ones I was referring to, and they refused to give me the outer diameter without me providing the vehicle rego, State and VIN number. Each time I reminded them that this is not a vehicle fitment or vehicle specific question and that I just want to know the outer diameter of the spacers with the part numbers I provided because I have a PERSONAL outer diameter preference that is nothing to do with vehicle fitment. They refused to give me the measurement and kept insisting on getting the vehicle rego, State and VIN, which are completely irrelevant to my question. In the end, I had to reach out to a 3rd-party reseller, who measured one in all of 10 seconds and provided me with the simple answer to my simple question. I hope this review is a wake up call to not be so ridiculous about vehicle details next time when asked for a non-vehicle-specific dimension of a product.

After receiving the answer to my simple question from an external reseller, I ordered spacers and they arrived on time and worked great.

got what I wanted when promised
Tks

shipped the wrong parts, still waiting on your response. Very disappointing

DO NOT DEAL with this company. Read everyone else’s reviews.They sell defective products at premium prices. Then when you raise an issue they don’t reply. I’m not the only customer this has happened to it’s clear from their other google reviews. If I could give a zero star I would. There are a lot more other companies in Australia to deal with who actually list a contact number on their website and are keen to provide basic customer service and sell the same products. Save yourself the headache do not purchase from this company.

I have been a customer of Mode Auto Concepts for years and I have spent thousands of dollars purchasing parts from them. In fact I have given them a 5 star review 18 months ago. My recent experience with their after sales when trying to return a part. They simply do not reply to emails regarding returns, even though the purchaser is complying with their returns policy. Parts require VIN number “for MODE fitment guarantee”. My VIN was supplied for all items and on the notes for the overall order. Mode Auto Concepts will not reply to email regarding a Part that does not fit. A guarantee is only worth anything if MODE is willing to honour it with the terms they stipulated themselves. MODE after sales service is not existent. Proceed with caution. I don’t trust them. I won’t buy from them again. There are plenty of competitors!

This company,Mode auto concepts is possibly one of the most downright deceitful , opportunistic online businesses willing to take the good nature of their customers and throw it smack back in your face.
Do not believe when their website shows an item is in stock and will be ready for pick up within an hour of ordering because like all of the other 1 star reviews, I suffered the fate of having to chase and chase and chase my AU $1500.00 purchase and only got it once Afterpay stepped in .Do yourself a favour,shop somewhere else

Absolutely pathetic. I ordered 20 MODE PLUSTRACK EXTENDED LUG BOLT 14X1.5 BLACK 28MM BALL SEAT 17MM HEAD to replace the ordinary factory wheel bolts and covers. Received 15 of the same style and five of a different style. Their reply was but they will fit or you can come and drive over 100klms each way and we can swap them. I dunno but I think my $200k car should have matching wheel bolts. No phone number, no replies to emails. Absolutely pathetic service.

pathetic service. Bought a TMAP sensor for our car, it needed a harness with it for it to operate at additional cost - no mention of this on their website. Have been trying to correspond with them for last month. Lack of response, slow response and no number to ring make it impossible to to deal with them. Very bad servcie, would never purchase again from them

Easy to deal with, fast and convenient

Payed for 2 day shipping and didn't get my item until 2 weeks later and didn't refund me my express shipping costs because they didn't deliver it within the 1-2 day period apart from that parts were ok

The item sold works well and postage was fast

I purchased a product worth 2.5k on 31st Jan and it is now 4th of June, even though on their website it says it's in stock. Mode Auto have not been able to give me an ETA of my product arrival at all. Additionally they are impossible to get a hold of to contact.

This company is an absolute disgrace. I ordered a lowering link for my 2017 Mercedes S63 Coupe, and they sent me the wrong part. Fine—mistakes happen. But when I reached out to get it corrected, I was met with one of the most unprofessional, dismissive customer service experiences I've ever encountered. Instead of taking responsibility for their error and issuing a proper replacement, they flat-out refused to help. No refund, no exchange—nothing but excuses and attitude.

Now I’m stuck with parts I can’t use, time wasted, and zero support. The lack of accountability is staggering. This isn’t just poor service—it’s complete negligence and a total disregard for customers. I’ve spent good money expecting quality and professionalism, but instead I’m left dealing with incompetence and arrogance.

Do yourself a favor and stay far away from this company. They do not value their customers, they do not honor their word, and they certainly don’t deserve your business.

Availability of products I needed

great service was able to get a refund

NEVER ORDER LACK OF RESPONSE AND CUSTOMER SERVICE. NEVER IN STOCK.

Ordered parts for my partners birthday, the website claims there is stock, after a few days of not shipping I emailed, No response to this day. Found a phone number only through my bank, they have no other phone number visible. The worker claimed to check and will get back to me. Made up some crap about getting the item transferred from another Warehosue. No update to my cancellation in order.

Absolutely horrible experience with this company. Ordered a set of wheel spacers for my new AMG GT63 and when they arrived I noticed that the lugs were the exact size of the OEM lugs. I contacted Mode Auto Concepts and they gave me the runaround with sending pictures, measurements and even having to remove the OEM lugs to show them a comparison. They advised to “install” them as they were the correct lugs. Not sure how theMath works, but if you have a 10mm spacer, you would assume that you’d have a lug that’s 10mm longer. I have had these parts sitting on my workbench for five weeks now with no resolution from Mode. A total waste of four hundred dollars and my time! STAY FAR AWAY FROM THIS COMPANY! ZERO CUSTOMER SERVICE.

Order arrived well past the eta
Contacted via email as it was their only form of contact and never got a response

Easy to deal with Mason was great, products of good quality

Very prompt delivery thanks. Item was as expected.