MODE Auto Concepts Recenzje 307

I ordered a genuine BMW wireless charger for my 2014 650i. It took a little while to arrive and the Customer Information wasn't exactly forthcoming. But the item works well, it took me a total of about 15 minutes to de-install the old adapter and install the new adapter. It works perfectly. I would still recommend to purchase of Mode Auto as they do supply genuine OEM parts when required.

Great product. Fitted very easily and fast delivery.

FAST shipping, great quality product. Glc looks 🔥 with the spacer kit

Great service, prompt delivery. Thanks.

Non responsive

Slow despatch when I select express shipping

Fast an effienct got exactly what i wanted in time

Easy, Quick and huge stock available all the time.

Great product as usual

I placed an order for over 3k. no news for 2 weeks. I sent four emails and called the company, was told someone would get back to me, but weeks later I’ve received no response and no product.

All I wanted was an update on my order... but nothing! I have no parts and all refunds have been declined and no further communication. I have had to lodge a dispute with my bank to try to get the funds returned.

Very disappointing experience. No transparency, no action, and no customer service. I wouldn’t recommend based on my experience.

I got what I needed and I got it quickly !

Great communication & speedy delivery. Quality parts too!

Avoid Mode Auto Concepts when looking for car parts.
They had my $2500 for 20 days now and no wheels or shipping info. They do not reply to emails or the chat function on their website.
Good luck finding a phone number for them. I am now going to have to get on to the bank and dispute the credit card charge to see if I can recover my money.

I wish I had read these reviews before making my purchase, but too late now. I can only hope my order turns up, however I will also get assistance from Credit Card company if things go completely pear shaped. Same as many. Part labelled as ‘in stock’ but after placing order received basic email to say ‘on back order’ with no ETA. Just after some assurance, I will get part and rough estimate as to when, but emails and messages now going unanswered. Very frustrating. Communication is key to great service and this has really let them down. Assumed a scam until I found these reviews. Anyway, there is still hope the M2 interior trim kit will arrive and Mode will come through and for now, I’ll keep my fingers crossed.

STAY AWAY FROM THEM!!!
THEY'RE SCAMMERS. I BOUGHT VAN WHICH DIED 4 MOTHS LATER. NO ONE WANTS TO TAKE RESPONSIBILITY. CASE TAKEN TO COURT.

This is a tale of 2 orders placed on the same day with this company, and it highlights why you should judge a company NOT on when things go normally, but how they deal with you when things go wrong…
Order 1: Parts showed “in stock”, placed order online, items delivered in timely manner - no problems. This is the ONLY reason they get 2 stars instead of 1….
Order 2: Part showed “in stock”, placed order online, however received a phone call saying it was NOT in stock and would be 4-6 weeks from Supplier. OK, not great, but at least they were proactive and called me about it - little did I know that this was the LAST of the “proactive” communication….
4-6 weeks quickly turned into 8 weeks, and as other customers have said, there is NO PHONE NUMBER to call, so you are stuck with email. Email responses take days to respond, and the response is usually “sorry for the delay, we’ll look into it and get back to you” - except they DON’T get back to you…
Week 9 and I received a Shipment Notice from Aramex saying my Package was on its way, Great - better late than never ! Except it was never because Aramex incompetence kicked in and they LOST my package !! Even at this stage, although frustrating, if Mode Auto had been proactive and provided the expected level of customer service and ownership of issue, I would have been accepting - however it has now been 12 weeks and I have had virtually NO response from multiple emails asking for an update, and currently have zero idea when or if I will ever get the Product I ordered 3 Months ago !
Mode Auto have left me with no other choice but to cancel the order and get a full refund. I am now looking forward to further weeks of non-responses and having to get my Credit Card bank involved in returning my money if I go by other reviewers comments….
Extremely disappointed by the complete lack of customer service and poor communication… yes things go wrong (like delays and lost packages) but these can be accepted and relations maintained if the company is responsive, proactive and communicate in timely manner… Mode Auto does NONE of this.
Deal with Mode Auto and roll the dice…

Great prices and good delivery times.

Mode has done nothing for me to help resolve described below, no help whatsoever. If there was an option for zero stars, that would be my review.

June 23 to July 21 events. Did not receive yet, UPS has been terrible to deal with, they keep trying to deliver during the work day and I’m not home, no means to communicate with them provided , so I can’t reschedule. Move forward two weeks, and now UPS has lost my package, investigation opened but no information at all.

Fast & efficient. The item was as described and in perfect condition. 5 stars!