MODE Auto Concepts Recenzje 307

Amazing product and quick delivery 👌

They mislead customers (at least from Europe), by showing in Google prices in EUR, after which stated that taxes are included on the product page, and only after payment it turns out that Taxes account for 0€.

Really good quality products, quick deliveries and great customer service

Worst communication I’ve ever experienced with a company. Their customer service is well below average. Would I buy from them again? Probably not. They may offer some decent products, but it means nothing if you can’t get a hold of anyone. No replies, no call back anfter multiple times trying to call and emails- even after they sent the wrong product. Still no response, no support, nothing. Very disappointing.

Purchased a DME (ECU) unlock, posted the DME in.
MODE did the unlock and posted it back the day it arrived. Impressive.
The next week I purchased Bootmod3 software, also processed same day.
Works well.

Accueil chaleureux et professionnel secretariat efficace
Il est dommage que les prix affichés n'inclus pas la garantie de 1 an obligatoire
Pour mon cas environ 600€ pour un achat de 12 k € ce qui represente 5%

Save your money and order directly from the manufacturer. The order took 3 times as long to deliver than the website stated (over 3 months on a 4 week lead time order). Did not send any instructions for fitting the module to my car, and had to chase them for it. After providing the VIN to guarantee fitment, and the product stating plug and play, the instructions required me to splice into the chassis harness (I would not say that is plug and play). I sent the car to be installed by a professional workshop, and turns out the instructions were incorrect for my car, and required more than a week's worth of back and forth to finally get the right instructions, costing me money as the workshop was wasting labour pulling things apart, troubleshooting and contacting MODE directly. When I sent this feedback to MODE saying I wasn't happy this cost me extra money because of their mistake, they said it was my fault and the workshops fault for ‘not contacting them immediately’. Despite the fact that the workshop regularly deals with them and has their direct number. Save yourself the frustration and money and order the parts directly from the manufacturer. I thought going with a ‘reputable’ Australian brand would help, but it just cost me money, and got less than no customer service.

Fast shipping, even with custom paint. The paint matches the car. Awesome work.

Some of the parts where in stock and pick up was a breeze The other parts had to be sent out which I received within 2 days as promised by the staff.

When you try and call to get help with making decisions on parts that youre spending 5+k on, youd like a bit of customer service.

Emailed twice at least and tried to call/text for a response, nothing.

So why is my order coming direct from US ? I paid for express shipping and ordered an item from you that your site says is in stock in Brisbane now its arriving next friday from the US - ????? Please explain - I assume you are a drop shipping site now and dont acually hold any stock... This was not mentioned on your website and is extremely frustrating when you list IN STOCK on your website and than ignore my emails and calls about local pickup. if I knew you did not have it in stock I would not have ordered . I will be contacting for shiiping refunds and explanation asap please be carefull people if you need anything that they have listed as IN STOCK . As this is a drop shipping website for sure and I now have to wait to see if my item even arrives - Use Paypal people for this reason.

Unreal group to deal with and the wheels are better and more than I expected. Communication throughout was faultless.

Fast shipping, good quality products

The dump pipe that I brought for my f30 that yous said fitted my car it hits my steering collum it’s been put in the exact same spot as the original dump pipe now I have to pay more money for a dump pipe to be either turned and a whole new exhaust system or dented in

Great Service and Fast Response.

Fast shipping, great price. And item as described. Will use Mode again in the future

Great price and really quick delivery.

As soon as I ordered my wheels I got s phone call to confirm my purchase specs, I got my wheels very quickly and The whole process from start to finish was 5 star.
Mason was great with keeping me updated.
I will be buying again from them for sure.

Was looking for advice on a product l purchased from them,they will not respond to help. I will never buy from them again.
I do not recommend them at all.
Zero customer service