MODE Auto Concepts Recenzje 307

Team Mode really take it to the next level with their online store. Not only do they have the best product range and quality they made themselves available for any assistance I required and advice on choosing the best options for my car.
Definitely the start of a long term relationship.

J'ai commandé des bougies et un downpipe pour B58TU (GEN2). Pour valider la commande il faut renseigner le VIN du véhicule, ce que j'ai fais, malheureusement les produits livrés ne correspondent pas à mon véhicule, ils sont pour B58 GEN1.
J'ai tenté de contacter modeautoconcept par mail et par chat, mais je n'ai jamais eu de retours. Sans compter les frais de douanes...
Je ne peux pas encourager à acheter sur ce site

Company has no contact number to follow up where my item I paid for is, emailed at least 4 times and message on instagram with little to no correspondence, massively poor communication. Website says it’s in stock still no eta on dispatch or delivery. Request a refund still no response. Might as well run a scam company. They take your money and no delivery

Brilliant customer service. Had a delay with supplier and I was informed straight away. Also made a mistake on orders and it was fixed up right away!

Quality product and customer service. Was also surprised how fast it arrived from Australia.

Fast delivery
Thanks

The items description is very much detailed with real photos illustrating the quality. The shipment to destination was fast and the team at modeautoconcepts response to my emails and queries was fast and welcoming.

Still waiting on my refund to be processed, part was faulty.... told them it was faulty, said i had to fault find with the manufacturer, I said no i don't. That's not the case bylaw.

Put up a couple of reviews and a Instagram post, got an immediate response with prepaid postage. Now they have stopped communicating again. Poor customer service. Will be sending all the info into the ACCC for investigation.

PS....Wanted my reviews changed for my refund. I said i would say that they made good on the refund but that the product was faulty.... zero response.

Best service ever I’ll be using you guys all the time. Fast delivery and product is fantastic

Great selection of parts available and orders always correct and shipped quickly thanks guys

Depuis ma commande on a ma demandé 103€ supplémentaire d’expédition (après avoir déjà payé 98€ de frais d’expédition) enyiste plus de nouvelles pendant 10jours pour un colis sensé être reçu dans les 5 jours en envoi international.
Nouvelle surprise en France encore 98€ de frais demandé par ups pour un total de presque 300€ d’expédition contrairement au 98€ de base pré calculé.
Plus de nouvelles de service commercial depuis que j’ai demandé si tout cela leur paraissait logique.
Pour bien finir l’expérience en beauté je déballe ma commande aujourd’hui et je trouve une partie de la pièce commandée pliée et parfaitement emballé dans un colis en parfait état. J’en déduis que leur contrôle qualité a fait le choix d’expédier la pièce directement endommagé en espérant qu’à l’autre bout du monde la plainte serait moins gênante….
Déçu au plus au point. J’attend un retour de leurs parts pour voir ce qu’ils seront capables de faire avant de modifier mon avis…

bad communication
Part numbers to suit vin numbers dont correspond
Blames the customer for their own errors
Waste of time sending emails as they never reply
Still waiting for the correct ones.

Great product and quick post

Ready for pick up in good time, and great communication.

WOW what a few little changes make to make the bike perform and give more confidence. The power is now very pedicatble and super responsive. You helped me have a wheely great bike......

Dishonest, dismissive, disrespectful. I purchased over 2k worth of parts from MODE and one of the parts in particular was missing a number of hardware fittings. These were specialty fittings and rendered the intake (and my car) inoperable without them. I sent images and explained the issue, and was essentially told 'it was not their responsibility that I didn't know how to work on my own car' and to 'go buy the missing parts from any hardware store'.

The missing parts in question amounted to about $8, but it was the principle.

With further research I have since learned their products are simply Ali Express items that they pay to have branded with their logo. MODE don't do any development or testing, they are just a drop shipper.

Either skip the middle man and go direct to A.EX or go to someone who knows what they're doing and cares about their customers.

Mode supply accurate descriptions, quick response to questions, and quick postage.

Great thanks

Great experience dealing with MODE, quality product and excellent fitment.