Debbie was really helpful with arranging our boiler repair and then after some unforseen problems she kept trying and got the engineer back to fix a second fault. I was really impressed with how D... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great communication quick reply someone came the same day and went and got what was needed to fix the problem went above and beyond
Reakcja na opinię
My bathroom tap had been dripping for sometime, due to cancelled appointments it took a while to be fixed. However when the plumber came on Friday September 16th he did an excellent job and fitted two... Zobacz więcej
Reakcja na opinię
Now that I’ve fully moved into my new flat in Weymouth and sorted out all the details, I want to send a massive thank you to Melissa from the Magna Housing lettings team. From start to finish, Me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re Magna Housing, a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people.
Dane kontaktowe
Zjednoczone Królestwo
- magna.org.uk
4,6
Doskonała
553 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Richard, we are pleased you are satisfied with the service you have received, best wishes.
A prompt reply and job done.
26 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Terence, we are pleased you are satisfied with the service you have received, best wishes.
Perfect and very helpful
13 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Sarah Jane, we are pleased you are satisfied with the service you have received, best wishes.
Very satisfied
Magna came and did exactly what was required very well, big thanks to Jordan.
24 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Chris, we are so pleased that you are happy with the service you have received, I have passed on your compliments to Jordan, best wishes and take care.
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Rosie, we are so pleased you are satisfied with the customer care you have received. Best wishes and take care.
Absolute joke of a company and level of…
Absolute joke of a company and level of customer service is beyond shocking
21 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Magna didn’t meet your expectations. We’d really like the opportunity to make things right and assist you further. To do that, we’ve requested some details to help us identify your account and resolve the issue as quickly as possible.
The plummer who was Simon was great he…
The plummer who was Simon was great he sorted the drain in my
shower he was very kind as I am disabled he made sure that he didn't leave anything was lying on my bathroom floor thankyou Simon
19 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Susan, we are so pleased that you are satisfied with the work carried out by Simon. This sounds like a fantastic appointment. Best wishes and take care.
Above and beyond
Chloe Gallagher and Rachel Kelly went above and beyond to get some heating in my home today. We had work men here upgrading gas pipes which lead to us having no heating. Chloe and Rachel got some heaters and brought them to my home. Thank you chloe and Rachel.
19 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Theresa, we are so pleased that the works are going ahead for you and Chloe and Rachel sorted the temporary heating for you. I have passed on your compliments to both Chloe and Rachel. Best wishes and take care of yourself.
Very Satisfied customer
Everything went well from reporting a leaking tap to getting the problem fixed, plumber was brilliant , arrived on time was polite and completed the repair so quickly, no mess to clean up after he had finished. First class job.
5 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave feedback Paul, we are pleased you are happy with the repair and service that was carried out in your home. Best wishes and take care.
Instead of waiting on a phone for hours…
Instead of waiting on a phone for hours , sending an email & using the portal was so much easier.
1 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Russ and pleased you found this service quicker and easier to use. I can also recommend live chat, you will see this available Monday to Friday 9am-4pm and you will speak to a member of the customer care team. Best wishes and take care
Very happy with your service many…
Very happy with your service many thanks again
28 października 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Suzannah, we are so pleased that you are satisfied with the service you have received. Best wishes and take care.
This plumber was amazing
This plumber was amazing, we finally have a shower with heat and pressure, it works better than it ever has
24 października 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Lisa, so pleased to hear your shower is working as you need, I have passed on your compliments to Leon the plumber that attended. Best wishes and take care.
The man got the job done and informed…
The man got the job done and informed my partner to report the other radiators as need to be replaced to be honest the person who fitted my radiator should have gone round all the rooms like they was supposed to do but didn't and that's why I had the problem in the first place and would have seen i needed new radiators upstairs but to be honest he didn't want to fit the radiator in the first place as he questioned me about the old one when he can clearly see it was in a state plus he knew he needed to fit it as it was on my report and the radiator was in the van I just feel like jobs I get magna to come and do never gets sorted also when I moved in this house none of the doors was replaced they all got holes in them that was all down to my housing officer bridie who has left magna she made me replaced damaged doors in my old house before I moved and just didn't care about what I had to move into it's disgraceful and how am I ever going to get new doors now as it's been e years and I can't afford to get new ones it's a joke if I'm honest so I'm not happy with any of it really also kitchen bathroom all old and just crap aswell so that's my thoughts on magna
17 października 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Nicole and I'm sorry this has not been a positive experience for you, please could I ask for you to send an email to contactus@magna.org.uk with your full name, address, detail of the issues you have raised and a member of the team will investigate this for you. Best wishes,
Emergency Repair request
I had requested a repair on Monday 13th October but had then subsequently had to escalate on the 15th October due to the damage to the wall making it unsafe. within three hours Magna had arrived in site and effected a repair to make the wall safe. really appreciate the speedy response thank you
15 października 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Shaun, we are pleased that you have had this resolved, and for updating Magna of the changes in the issue you had. If you ever need to get through to us quickly Live Chat on our website is quick and open Monday to Friday 9am-4pm. Best wishes and take care.
Very helpful and always responds quickly
Very helpful and always responds quickly
2 października 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review, we are so pleased that you are satisfied with the service you have received from Magna, take care and best wishes
Customer Satisfaction
Magna have always sorted out any repairs that l have done without any problems. Staff have always been helpful and courageous without attitude, which you seem to get a lot of nowadays. I am pleased with the way that they have treated me over the years.
1 października 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave feedback Bryan, your compliments are wonderful to receive and you have found the service you have received satisfactory! Best wishes and take care.
Melissa was amazing
Melissa was quick to respond, polite, helpful and very forgiving for my poor spelling of my own email!
16 września 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Edward, we are so pleased Melissa was able to help you and provided a positive service for you, please don't worry about poor spelling, we are all human and we get it!! Have a good day and take care.
Very good telephone call
15 września 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Adam, we are so pleased you were happy with the call you had with the customer care team. Best wishes and take care.
Repairs
Pleasant lady I was talking to made an appointment straight away for work to be carried out thank you
1 września 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Carole, we are pleased you are satisfied with the service you have received from the customer care team. Best wishes and take care.
The lady taken the calls was very…
The lady taken the calls was very polite and helpful
9 września 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Michelle, we are pleased you found the customer care team member helpful and you are satisfied with the service you have received. Best wishes and take care.
Doświadczenie Trustpilot
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