Debbie was really helpful with arranging our boiler repair and then after some unforseen problems she kept trying and got the engineer back to fix a second fault. I was really impressed with how D... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great communication quick reply someone came the same day and went and got what was needed to fix the problem went above and beyond
Reakcja na opinię
My bathroom tap had been dripping for sometime, due to cancelled appointments it took a while to be fixed. However when the plumber came on Friday September 16th he did an excellent job and fitted two... Zobacz więcej
Reakcja na opinię
Now that I’ve fully moved into my new flat in Weymouth and sorted out all the details, I want to send a massive thank you to Melissa from the Magna Housing lettings team. From start to finish, Me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re Magna Housing, a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people.
Dane kontaktowe
Zjednoczone Królestwo
- magna.org.uk
4,6
Doskonała
553 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent response time
First response generic with a wait time up to 20 days.
Contacted a named person and received an immediate suitable response. Followed by a follow up from a different dept. All within 20 minutes. This person will be passing on the information to the legal dept. I now have to wait to hear from them, hopefully that too will be quickly dealt with from the legal dept.
10 września 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review, we apologise for the delay in response to you, the teams are all super busy at present with high levels of contact. We are pleased that your query has been triaged to the correct department quickly and that you are pleased with this. Best wishes and take care.
Magna helped it won't take away the fact these bungalow aren't wheelchair friendly
He was smashing
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review and pleased you are satisfied with the service you have received. If you have any queries with regards to your home please send an email to contactus@magna.org.uk
Tess was extremely helpful
Tess was extremely helpful. Replied to my email and directed my query to the right department. Excellent customer services
5 września 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Karen, we are so pleased that Tess helped you and you are satisfied with the service you have received. Best wishes and take care,
I had misplaced some important…
I had misplaced some important information and Kayleigh answered my query within an hour or so. Excellent service. Thanks
4 września 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a a review David, we are so pleased that Kayleigh helped you and you are satisfied, Best wishes and take care.
Mark the workman did a fantastic job to…
Mark the workman did a fantastic job to mend my back door on the 26th August. He was very polite and friendly. He did a brilliant job. So much easier to open and close the door now. Thanks Mark.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Pearl, we are so pleased that your door is now fixed and that Mark provided an outstanding service to you, I will pass on your compliments to Mark. Best wishes,
I would like to thank Mr Lee Lewis
I would like to thank Mr Lee Lewis, Money Matters Manager. Lee does does an amazing job and leads by example. Professional, helpful, polite and always 100% supportive.
I’ve been with Magna for years, what a great team.
29 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Mr Hircock, we are so pleased that you have received exceptional service from the Money Matters team and Lee in particular, I have passed on your compliments to Lee directly. Best wishes and take care,
Leasehold enquiry to Caren Walsh at Magna Housing.
Thank you Caren for your email giving me important information with regards to my extending my Leasehold with Magna. You made it so easy for me to understand ... most helpful, thank you again.
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Colin, I am pleased this all went well for you and have passed on your compliments to Caren, take care and best wishes,
The staff are polite and understanding…
The staff are polite and understanding and willing to listern to you. A good team
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Mr Quinton, we are pleased that you found the service pleasant. Take care and best wishes,
The lady at Magna was very helpful and…
The lady at Magna was very helpful and got someone out to me within 36 hours to fix my porch door which I was very grateful for
23 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Dawn, we are so pleased you are satisfied with the service you have received from the customer care team and operative. Best wishes,
very helpul my problem has been sorted…
very helpul my problem has been sorted thankyou
16 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review today Elaine, we are so pleased that all has been resolved for you and that you are satisfied. Best wishes,
He spent no time in the property and…
He spent no time in the property and left quickly without doing anything? The boiler vibrates! So it means my wife or I have to the sink hot tap turn it on for few seconds then turn off ? This has been going on for quite awhile now. It was fixed till we had a service to the boiler, in which something in the boiler was altered! It has not been right since !!
19 czerwca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Brian, I am sorry to hear that you are having trouble with noise from the boiler, if this still persists please can you raise a new repair via Live chat or through the reporting a repair on www.magna.org.uk I can see that the last operative to attend has noted that they could not hear any noise from the boiler. Please reach out to us if this still persists. Best wishes,
Thank you Zoe for all your help!
Magna's Zoe was exceptionally proactive and helpful in resolving a problem. She liaised effectively with all parties involved in a sympathetic way and went above and beyond what we could have expected. We are extremely grateful, thank you
16 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review, we are so pleased that you have had such a positive effect on you, I have passed your compliments across to Zoe, thank you so much and Best wishes,
Yes the gate is now safe with two bolts…
Yes the gate is now safe with two bolts I have been told that there are posts to be repaired as next door took the panels off his fence but did damage to the posts have to be repaired so then I can lock the gate still don’t feel safe about it all. Thank you Gillian Judd
14 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave feedback, we are pleased that you have had your gate repaired. Please get in touch with us should the gate not be secure and we can book this in for you. Best wishes,
My boiler stopped working over the…
My boiler stopped working over the weekend in spite of being serviced 12 days ago. I am very stressed about this and contacted Magna immediately on Monday morning by phone. Rachelle dealt with me brilliantly - understanding the problem & maintained a helpful & friendly manner. Thank you!
14 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Nicola, we are so pleased that you have had the issue sorted for you, that Rachelle provided excellent customer service for you, I have passed this on to Rachelle and her line manager. We are glad all is resolved for you! Best wishes,
Connor from Magna,he has gone above and…
Connor from Magna,he has gone above and beyond.Nice to interact with someone who is passionate about the job.
10 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Maria, we are so pleased that you found the interaction with Connor positive, I have passed this on to Connor and his line manager. Best wishes,
Monkey
Very good service, will be sorted soon thank you Mr Michael Norcott.
8 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Michael, we are pleased you are satisfied with the service. Best wishes,
The electrician was kind respectful and…
The electrician was kind respectful and took him 10 minutes and problem resolved quick to come out more than satisfied
6 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Michele, we are pleased you are satisfied with the work carried out for your repair. Best wishes,
A very prompt response politely…
A very prompt response politely delivered
6 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review James we are so pleased you are happy with the service you have received. Best wishes,
Quick response
The report a repair website is fairly easy to use,
We had a quick response and a very quick booking for the repair.
3 lipca 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Jason, we are so pleased you found the report a repair option on the website easy to use and you had a speedy service, you can also report repairs on our live chat service on the website Monday to Friday between 9am and 4pm. Best wishes,
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Terence, we are pleased you are satisfied with the service you have received from colleagues at Magna. Best wishes,
Doświadczenie Trustpilot
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