Debbie was really helpful with arranging our boiler repair and then after some unforseen problems she kept trying and got the engineer back to fix a second fault. I was really impressed with how D... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great communication quick reply someone came the same day and went and got what was needed to fix the problem went above and beyond
Reakcja na opinię
My bathroom tap had been dripping for sometime, due to cancelled appointments it took a while to be fixed. However when the plumber came on Friday September 16th he did an excellent job and fitted two... Zobacz więcej
Reakcja na opinię
Now that I’ve fully moved into my new flat in Weymouth and sorted out all the details, I want to send a massive thank you to Melissa from the Magna Housing lettings team. From start to finish, Me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re Magna Housing, a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people.
Dane kontaktowe
Zjednoczone Królestwo
- magna.org.uk
4,6
Doskonała
553 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 90% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very pleased with customer care team…
Very pleased with customer care team they were very helpful and dealt with my query very quickly.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Annina, we are so pleased that you are happy with how the Customer Care Team help you, I have passed on your compliments to the team and Cesca who recently helped you. Best wishes and take care.
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Joanna, we are so pleased you are happy with the service you have received. Best wishes and take care.
Magna Housing operator
I was in a queue for 45 minutes the call operator tammy was helpful and her experience was a delight and has a beautiful voice
15 stycznia 2026
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Christopher, we are so pleased that you found the service with Tabitha helpful, I have passed this on to her and her line manager. If in future the wait times on the phone are high, I would encourage you to try out Live Chat service, you will be speaking to a member of the Customer Care Team and may find this a bit easier and quicker. Just head to www.magna.org.uk Best wishes and take care.
Great job …
Melissa did a fab job today dealing with my job request. I had one where I needed the date changing she quickly found a new more convenient date and another one I had concerns for safety over she did all she could to get it sorted quickly for me while handling another job as well she’s an absolute star person and I really appreciated her kindness and support
23 stycznia 2026
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Tash-Leanne, we are so pleased that you felt supported and satisfied with the service you have received from Melissa, I have passed on your feedback to Melissa and her line manager. Best wishes and take care.
Magna has been very good in…
Magna has been very good in communicating quickly with me regarding things such as appointments for repairs!.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Louise, we are so pleased you are finding Magna are providing a good service, best wishes and take care!
Despite repeared attempts to get an…
Despite repeared attempts to get an answer it was only when the attempts failed that the responder actually owned the problem, that it was resolved. So full marks to them!!
7 stycznia 2026
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review David, we are so pleased that you are happy with the service you have received from Tabitha, I have passed your compliments across to her. Best wishes and take care.
I spoke with Melissa via the live chat…
I spoke with Melissa via the live chat service. She was fantastic, patient, friendly and professional. She dealt with all my issues there and then for me. Very happy with my service today
6 stycznia 2026
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Natasha, we are so pleased you found the live chat service and most importantly that the service Melissa provided was fantastic, I will pass on your compliments to Melissa and her line manager. Best wishes,
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Shirley, we are so pleased you are happy with the service Alex provided and I have passed on your compliments to Alex and his line manager. Best wishes and take care.
Magna have been brilliant for the 4 and…
Magna have been brilliant for the 4 and a half years I’ve rented from them. Most recently I’ve had another pest control problem, Donna, customer care adviser contacted me on the same day I put in a request. She was caring, kind and supportive to my problem. Resolved very quickly and then she followed up with me the following day to make sure the exterior company had made contact. She then wished me and my family a merry Christmas. Great customer service, as always. I’m a very grateful tenant. Thankyou!
26 grudnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Danielle. We are sorry to hear of the pest issues you have encountered in your home. We are so pleased that you have had amazing service from Donna and will certainly pass on your lovely compliments to Donna and her line manager. Best wishes and take care,
I recently moved within magna
I recently moved within magna, due to neighbour harassment. Magna did a pretty good job, in assisting me with this move.
17 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review John, we are so pleased you are settled and happy in your new home. Best wishes and take care
Excellent customer service was given
Excellent customer service was given
15 grudnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Mrs Davies, we are so pleased you are happy with the service you have received. Best wishes and take care,
No hot water
Donna in repairs department was particularly helpful trying to get my hot water issue sorted out.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Terry, we are so pleased that Donna was able to help you, I have passed on your compliments. Pleased the hot water issue has now been resolved for you! Best wishes and take care.
I reported not having any heating in my…
I reported not having any heating in my New property,I was told someone would be out in 24hour and they was here in 3.
Who I reported the repair to was Very professional polite and helpful
18 grudnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Rachel we are so pleased that you have had your no heating issue resolved, that the operatives attended within a good time. Best wishes and take care.
Magna housing officer has been really helpfull very…
Magna housing officer has been very helpful and is investing the problem with our garden gate and path and the security of the back garden.We really appreciate her help and for listening to our side.
28 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Sam, we are so pleased you have had the help you needed. I will pass on your compliments. Best wishes,
Magna customer service
After a bit of a wait on hold I got through to Tabitha. She was very friendly and was keen to help me with my query. Her customer service was spot on.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Maria, we are so pleased you had a positive call with Tabitha, I will pass on your compliments to her. If you are struggling with time we do have a Live Chat function on www.magna.org.uk that is nice and speedy, you will be talking to one of the Customer Care advisors. Best wishes,
Magna are quick to problems and arrange a repair as Thank you Magna Staff
Magna are quick to react to problems and arrange a repair as soon as possible.
2 grudnia 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Stephen, we are so pleased you have found the service you received quick and your repair was booked in within a satisfactory time. Best wishes,
Santa at The Dorford Centre
We saw Santa at The Dorford Centre with our grandchildren. They were both given a present to open now and one to have at Christmas time. There were cakes, biscuits and hot/cold drinks available as well, which the children enjoyed. Santa was funny and very knowledgeable when the children were asking about different toys/games they wanted him to bring when he came to bring presents.
29 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Margaret, it sounds like you and your grandchildren had a wonderful time, the photos looked gorgeous, Santa and the elves did a fabulous job! we are so pleased you enjoyed it. Best wishes and have a lovely Christmas from us all here at Magna.
Magical Christmas experience
This was very well thought out and ran very smoothly. Santa was absolutely brilliant and my grandson loved him. The grotto was very pretty and the refreshments were very welcome.
Thank you so much for putting on this event
29 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Marion, it truly looked lovely and we are so pleased you and your grandchildren enjoyed the grotto. It sounded gorgeous! Best wishes and have a lovely Christmas from us all here at Magna.
Attended the Father Christmas event at…
Attended the Father Christmas event at the hub my grandchildren loved it x
22 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review,, it sounded magical and seeing the photos it looked incredible. We are so pleased that you and your grandchildren enjoyed the grotto and all the magic Santa and the elves gave. Best wishes and have a lovely Christmas from us all here at Magna.
Santas grotto
Magna had put on an amazing grotto for the familys. There was snacks and drinks and things for the children to do. My grandchildren loved seeing santa and reciving a gift from him. All the elves were only happy to help, the whole experance was really lovley, well set out and santa himsef was amazing, interacting with the kids (adults included). It was a really nice experance for the family.
29 listopada 2025
Opinia niezależna
Odpowiedź od Magna Housing
Thank you for taking the time to leave a review Haidee and Mark, it sounded magical and seeing the photos it looked incredible. We are so pleased that you and your grandchildren enjoyed the grotto and all the magic Santa and the elves gave. Best wishes and have a lovely Christmas from us all here at Magna.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.