The lost my entire order. £1100 worth of clothing. Avoid like the plague. Oder number: 5613845 — UPDATE: 1) Laundry finally returned to me 3 days later after the incorrect rec... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have experienced excellent customer service skills with all in Laundryheap. Everyone is very professional and helpful. I also ike the tight packaging of ttthe washed laundry and is god the hand over... Zobacz więcej
Reakcja na opinię
Pretty straightforward, just packed up the laundry and left it with hotel reception, got texts and emails throughout the process. I didn't need to make any changes and can’t speak to residential use... Zobacz więcej
Reakcja na opinię
Don't use them often, but when I do, you can't fault the service and quality. You want something done right; you can't fault them. The cost is not bad, and the ability to arrange collection and return... Zobacz więcej
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Informacje dotyczące firmy
- Pralnia chemiczna
- również w kategorii:
- Pralnia
- Pralnia samoobsługowa
- Usługi pralnicze
O Laundryheap
Napisane przez firmę
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Dane kontaktowe
https://www.laundryheap.com, London, Zjednoczone Królestwo
- laundryheap.com
4,2
Dobra
14 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Do not rely on Laundryheap for time…
Do not rely on Laundryheap for time critical washes.
I stupidly used them for a school uniform wash over the weekend. The Sunday evening drop off was then cancelled last minute, leaving me without school clothes for monday.
With no solutions offered by Laundry heap, I had to drive my 2 young kids across town in their PJs to pick up my own washing.
I was offered 1/4 of value of washing in a credit note.
Really frustrating - so I strongly advise not relying on laundryheap for washing you need by a certain time.
27 września 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi Ben,
Thank you for sharing your experience. We’re genuinely sorry for the distress caused by the rescheduling of your delivery.
Our team has reviewed the situation as a priority and shared further information with you via email. Your feedback has been escalated internally to reinforce stricter adherence to selected time slots, strengthen monitoring, and implement additional delivery checks.
We’re committed to rebuilding your confidence in us and providing a more consistent experience moving forward.
Team Laundryheap!
Service and attention is really kind
Service and attention is really kind. Also they have a commitment with the schedule you program.
26 września 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi Ricardo,
Thank you for the fantastic 5-star review! We’re delighted to hear you appreciated the kind service and our commitment to the selected time slots.
Your kind words mean a lot to our team. We look forward to keeping your laundry experience smooth and hassle-free.
Team Laundryheap!
Odpowiedź od Laundryheap
Hi Pratiti,
Thank you for the fantastic 5-star review! We’re delighted to hear you enjoyed the prompt turnaround and had a great experience with our service.
We look forward to keeping your laundry experience seamless and effortless.
Team Laundryheap!
This company gives a great service
This company gives a great service. I use them for bedding sheets and duvets etc.
Drivers always arrive on time and laundry is clean and well packed on delivery.
Would recommend them to anyone who needs a laundry service.
25 września 2026
Odpowiedź od Laundryheap
Hi Deirdre,
Thank you for the wonderful 5-star review! We’re delighted to know you’ve found our service reliable for your duvets, with punctual collections and neatly packed laundry on delivery.
Your recommendation means a lot to us, and we look forward to keeping your laundry experience effortless.
Team Laundryheap!
Laundry Service
App is easy to use, clearly explained with entire service tracked....from pickup to delivery.
25 września 2026
Odpowiedź od Laundryheap
Hi Robert,
Thank you for the amazing 5-star review! We’re delighted to know you found our app seamless to use and appreciated the updates throughout the process.
We look forward to keeping your laundry experience smooth and convenient from collection to delivery!
Team Laundryheap
⭐ £10 INTRODUCTORY OFFER… THAT QUICKLY…
⭐ £10 INTRODUCTORY OFFER… THAT QUICKLY BECAME £98! ⭐
I was offered a £10 introductory deal and thought, “Why not? Let’s give it a go.”
BIG mistake. 😂
I sent in what I thought was a fairly modest amount of laundry: 3 shirts, 6 pairs of socks, 5 pairs of boxers, 1 pair of trousers and 1 pair of joggers.
I even separated everything into two bags and clearly labelled the shirts “wash only” and “wash and iron.” I thought I was making things nice and simple.
Apparently not.
The bill arrived at over £100, or around £90 with the discount. 🤯
At that price, I expected my clothes to come back personally delivered by a butler, wrapped in silk and accompanied by a complimentary bottle of champagne.
Instead, I’m looking at the bill thinking they must have a separate charging system for every individual sock. 😂
Things get even more entertaining.
My trousers were apparently worth ironing, and one of my garments seems to have undergone a complete identity crisis because one of my shirts has somehow become a jacket!
I’m genuinely not sure what happened here. I sent laundry. I didn't send a wardrobe to be redesigned. 🤣
And here's the best bit: £98 to wash and iron this amount of clothing!
For that money, I could have bought a washing machine, an iron, a bottle of detergent, paid the electricity bill and probably still had enough left for a takeaway.
Quite honestly, it would have been cheaper to pay someone to come to my house and do the laundry while I sat there drinking coffee and supervising. ☕😂
Needless to say, I won't be using this service again.
Please sort out your pricing. I am absolutely not paying £98 to have my pants ironed.
The £10 introductory offer sounded like a bargain.
It turned out to be the most expensive pair of socks I've ever owned. 🧦💷😂
27 września 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi Kevin,
Thank you for sharing your experience.
We’re genuinely sorry for the unexpected charges and the concerns you experienced with the itemisation of your garments.
Our team is investigating this as a priority and is committed to supporting you throughout the process while working towards an effective resolution.
Your feedback has been escalated internally to strengthen monitoring, implement additional checks during itemisation, and enhance transparency around applicable charges.
We deeply regret the disappointment this experience has caused and remain committed to working towards rebuilding your confidence in us.
Team Laundryheap!
On time and very quick turnaround!
On time and very quick turnaround!
I love their tracking process so you can check when the driver comes by to get your laundry, when the laundry facility receives and starts on it, and even when they return your laundry!
10 września 2026
Odpowiedź od Laundryheap
Hi Nina,
Thank you for the fantastic 5-star review!
We’re delighted to know you appreciated our quick turnaround and punctual service. It’s wonderful to hear that our tracking updates kept you informed throughout the journey of your laundry.
We look forward to making your future laundry experiences just as effortless.
Team Laundryheap!
Laundry HEAP. The name says it all….
Laundry Heap….The same says it all. I had my laundry returned to me in a “dirty unwashed heap.” I paid 1300 pounds to have the clothing returned to me “still wet,” and “still stained.” I even detected a moldy smell as though they had laundered them instead of dry cleaning, which is the service I paid for.
My flat flooded. If you have ever had this problem, you are aware of the daunting task of not only cleaning your home but also your entire wardrobe. Not every cleaner is up to the task, but this cleaner assured me they had done it before, as we spoke at length about their ability to solve the problem. I requested that every item be heat-cleaned and was guaranteed that EVERY garment would be dry-cleaned to remove any lingering odors.
They were very expensive, but I was guaranteed that every garment would be heat-cleaned, folded, hung, and re-bagged in new clothing bags. I paid over 1,300 pounds, and I received my clothing returned to me in the exact same condition as when they were sent. Much of the clothing had the exact same stains or markings as before, so I was sure they had not been dry-cleaned at all. My mattress cover was so odorous and filthy that it had to be completely thrown out. It was in worse condition than when it was sent. I paid top dollar for delivery service, which means I paid upfront before I received my returned clothing. I was appalled at the state of the garments upon opening each bag.
I deserve an ENTIRE refund for the debacle; what I received is “store credit.” In layman’s terms, “we’re keeping your money and screwing you over” because only an absolute moron is going back for service at the same business that completely took advantage of you the first time.
No responsibility taken. Not even an apology for the shockingly lackluster, abysmal, dreadful service rendered.
I have never taken the time to write a review, good or bad. But this company has literally “taken me to the cleaners.” I want to ensure they get the review they deserve and that no one else will spend their hard-earned money on their shoddy, substandard services.
“High-end cleaning – NO. Highstreet Price – Absolutely NOT.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi there,
Thank you for sharing your experience. We’re genuinely sorry that your recent order fell far below expectations, particularly regarding the condition of your garments and the odour you experienced.
As we’re unable to locate your order details from the review, please share the requested information and reach out to us via the Help section of the app. This will allow us to investigate the matter as a priority and work towards an effective resolution. Your feedback has been escalated internally to strengthen our quality checks and help prevent similar issues from recurring.
We’re committed to supporting you throughout the process and rebuilding your confidence in us.
Team Laundryheap!
Odpowiedź od Laundryheap
Hi there,
Thank you for the wonderful 5-star review!
We’re thrilled to hear you appreciated the convenience of our service, along with the quick turnaround and great value.
We’ll continue to deliver the perfect balance of quality and convenience.
Team Laundryheap!
satisfied with the service and delivery
20 września 2026
Odpowiedź od Laundryheap
Hi Shilpa,
Thank you for the wonderful 5-star review! We’re delighted to hear that the quality of our service and delivery met your expectations.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Great service
Great service, extremely convenient and well
Priced! App is also very informative and keeps your up to date. Would highly recommend.
25 września 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi Natalie,
Thank you for the outstanding 5-star review!
We’re delighted to hear you found our service convenient, great value, and appreciated the helpful updates provided through the app.
Your recommendation means a lot to us, and we look forward to keeping your laundry experience effortless.
Team Laundryheap!
It’s not a first time my stuff has been…
It’s not a first time my stuff has been damaged and lost as well ! Sadly I am not happy about that
24 września 2026
Odpowiedź od Laundryheap
Hi Gyunesh,
Thank you for sharing your feedback.
We’re deeply sorry to hear about the condition of your pillowcases and the recurring issues you’ve experienced with your recent orders.
Our team is investigating the matter as a priority and has shared further information with you via email. Your feedback has been escalated internally to strengthen monitoring, implement additional checks during processing, and reinforce consistent garment care.
We’re committed to supporting you throughout the process and working towards rebuilding your confidence in us.
Team Laundryheap!
Very impressed with the speed and quality
Very impressed with the speed, service, quality and cost of dry cleaning. Was picked up from my door within 3 hrs of ordering, returned in exactly 24 hrs. The app is easy to use!
25 września 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi Nargiz,
Thank you for the fantastic 5-star review!
We’re delighted to know you were impressed with the speed, quality, and value of our dry-cleaning service. It’s wonderful to hear you found our app seamless to use and enjoyed such a smooth turnaround.
We look forward to continuing to deliver care and convenience.
Team Laundryheap!
Very responsive
Very responsive, I don’t have to worry about heavy bedsheet and towels to be washed and dry. Friendly customer service and drivers.
24 września 2026
Odpowiedź od Laundryheap
Hi Susana,
Thank you for the amazing 5-star review!
We’re thrilled to know you’ve found our service responsive and convenient for your laundry needs. It’s wonderful to hear you’ve enjoyed the friendly service from our team and drivers.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Odpowiedź od Laundryheap
Hi there,
Thank you for the wonderful 5-star review! We’re delighted to know you found our service top-notch, efficient, and professional.
We look forward to keeping your laundry experience effortless and reliable.
Team Laundryheap!
Odpowiedź od Laundryheap
Hi Eilish,
Thank you for the fantastic 5-star review! We’re delighted to know you enjoyed our fast and efficient service.
We look forward to keeping your laundry experience smooth and effortless.
Team Laundryheap!
Perfect job at all the time
22 września 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi Diageo,
Thank you for the outstanding 5-star review! We’re delighted to hear that our service has been a perfect fit for your needs.
We look forward to keeping your laundry experience effortless and reliable.
Team Laundryheap!
Odpowiedź od Laundryheap
Hi Stuart,
Thank you for the wonderful 5-star review! We’re thrilled to hear that you found our service seamless and appreciated the punctual delivery.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Delicate dresses
They charged me £54 to iron 3 dresses as they said they were "delicate" (they aren't). However they did review my feedback and provided me a refund and explanation. I will be using this service again.
25 września 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi Emma,
Thank you for sharing your concerns. We’re deeply sorry for the disappointment caused by the classification of your three dresses as delicate items and the additional charges applied to your recent order.
Our team has reviewed the matter closely and shared further information with you via email. Your feedback has also been shared internally to help improve consistency in garment itemisation, transparency, and communication throughout the process.
We’re committed to rebuilding your confidence in our service and providing a more consistent experience moving forward.
Team Laundryheap!
Horrible service and hidden fees
I've waited over a week to post my feedback so it wasn't clouded with my recent experience. It hasn't helped. I will never use this company again and would not recommend this to anyone. In fact have already told several people to never use them.
I was on a 15 day work trip and the hotel did not have laundry facilities, so i was recommended to use Laundryheap. The pickup was the only good thing. The bag delivered back to me was not my laundry. The only way to contact them is via the APP (I shouldn't be forced to download an app to use your service) and it took almost 24 hours for a response. The response showed no urgency to the issue and still had no way to contact them other then view messaging in the app. finally they said they'd schedule a pickup of the wrong items, but did not say when my clothes would be returned. They picked up my items on Sunday (after saying they didn't work on Sundays, but still picked them up on a Sunday). I got a message the next day saying they would deliver my items on Tuesday. Later on Monday i get a notice saying the driver will be to the hotel in 10 minutes. I tracked him and when it showed him being at the hotel it changed to saying they couldn't deliver the items. When I got back to the hotel my items were there.
In addition to the horrible service, there are hidden fees that raised my £19 order to £26.
They did refund my purchase and gave me a £10 credit. Will never use the credit.
11 września 2026
Opinia niezależna
Odpowiedź od Laundryheap
Hi Roy,
Thank you for sharing your experience with us. We’re genuinely sorry for the delays you faced with your order, despite the collection going smoothly.
Our team has investigated the situation as a priority and shared further information via email in line with our service policy. Your feedback has been escalated internally to strengthen monitoring, implement additional delivery checks, reinforce strict adherence to selected timeframes, and ensure seamless support throughout the process.
We deeply regret the impact this has had and will work towards rebuilding your confidence in us.
Team Laundryheap!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.