Despite searching for drycleaning near my postcode, and love2laundry coming up as first choice for my area after I I went through love2laundry's (great) website, checking it could do what I wanted and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was recommended this service by a friend. After a house move I had a tonne of laundry to do and in the chaos opted for the Love2Laundry service just to help lessen the mental load. My towels, beds... Zobacz więcej
Reakcja na opinię
I love these guys, picked up and dropped off my suits where i live in the center of Amsterdam, and had it back within a super timley matter. Great customer service too. Awesome price. 100% recommend
Reakcja na opinię
Great cleaning service. Customer service is easy to access, and Sarah as well as her colleagues are super helpful. Logistics is generally reliable. The app could benefit from some general updates and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
About Love2Laundry Love2Laundry is the UK's on-demand laundry and dry cleaning collection and delivery service, founded in 2014. We collect your clothes, clean them to a professional standard, and return them to your door — so you never have to step inside a laundrette again. Our services We offer the full range of fabric care services, all available with free collection and delivery: Dry cleaning — suits, dresses, coats, delicate garments, and specialist fabrics Ironing service — shirts, trousers, bedding, and household items Wash & fold — everyday laundry returned fresh and neatly folded Duvet and bedding cleaning — duvets, pillows, blankets, and comforters Curtain cleaning — collected, cleaned, and returned ready to hang Wedding dress and occasion wear — specialist handling for your most important garments How it works Book online or through our app in under two minutes. We collect from your door, clean your items at our professional facilities, and deliver back to you — typically within 24 to 48 hours. Same-day collection is available in most areas. Express turnaround available on selected services. Where we operate We provide laundry and dry cleaning collection across London, Birmingham, Manchester, Oxford, Bolton, and Bury — with coverage expanding across the UK. Whether you are in Central London, the City, or the suburbs, we collect from your postcode. For businesses Love2Laundry provides managed laundry services for hotels, gyms, spas, Airbnb hosts, restaurants, and offices. Scheduled collection, account management, and flexible volume pricing available. Contact our Business Connect team for a tailored quote. Why customers choose us Since 2014 we have served tens of thousands of customers across the UK with a consistently high Trustpilot rating. Every order is handled by trained professionals. We guarantee the quality of every clean — if something is not right, we will re-clean it at no charge. Book today Visit love2laundry.com or download our app to schedule your first collection. New customers can book in under two minutes with same-week availability in most area
New customer? 25% off your first order — code TRYME25
Napisane przez firmę
- London's on-demand dry cleaning & laundry service
- We collect from your door and return within 24–48 hours. Dry cleaning, ironing, wash & fold, and duvet cleaning — all with free collection across London, Manchester, Birmingham and Oxford.
- We also serve businesses — hotels, gyms & Airbnb hosts
- Managed laundry and dry cleaning for hotels, gyms, spas, serviced apartments and Airbnb properties across the UK. Scheduled collections, account management, and volume pricing. Contact us at love2laundry.com/business
Free same-day collection guarantee
We collect from your door at no extra charge — same-day in most areas
Every order includes free collection and free return delivery. Book before 10am and we collect the same day across London, Manchester, Birmingham, Oxford, Bolton and Bury. No hidden charges. No minimum order. If we miss your collection slot, your next collection is free.
Every garment we clean is checked before it leaves our facility. If you are not completely satisfied with the quality of any item — dry cleaned, ironed, or laundered — contact us within 48 hours of delivery and we will re-clean it at no cost to you. No questions asked.
Our standard turnaround is 24 to 48 hours from collection to delivery. Express same-day service is available on selected items. If your order is delayed beyond the agreed delivery window, we will apply a discount to your next order automatically — no need to contact us.
Every item is priced clearly on our website and app before you book. No surge pricing. No hidden collection fees. No minimum spend. The price you see at checkout is the price you pay. If you find the same service cheaper elsewhere like-for-like, contact us and we will match it.
Dane kontaktowe
42 Albion Street, SE16 7JQ, LONDON, Zjednoczone Królestwo
- 02036000296
- nadeem@love2laundry.com
- www.love2laundry.com
Same-day laundry collection & delivery
4,3
Doskonała
6 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service
Great cleaning service. Customer service is easy to access, and Sarah as well as her colleagues are super helpful. Logistics is generally reliable. The app could benefit from some general updates and improvement. Overall, they are doing a good job.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear Karen,
Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with our cleaning service and that you find our customer support team, including Sarah and her colleagues, helpful and easy to reach.
It is also great to know that you find our logistics generally reliable and the overall laundry service experience satisfactory. We appreciate your recognition of the effort that goes into providing a smooth collection and delivery service.
We also note your feedback regarding the app improvements. Customer suggestions like yours are very important as we continue to enhance the experience for our users.
Thank you once again for your support and for choosing Love2Laundry.
Love2Laundry Customer Support Team
Odpowiedź od Love2laundry
Dear Andrew,
Thank you for your kind feedback.
We are pleased to hear that you received good service and that Sarah responded promptly to your needs. Providing timely and helpful support is an important part of our online laundry service.
We will be sure to share your appreciation with Sarah and the team.
We look forward to serving you again.
Love2Laundry Customer Support Team
Thank you to Harry Johnson.
Thank you to Harry Johnson.
He was really hopeful on my frist order.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear Keshani,
Thank you for your kind feedback and for choosing Love2Laundry for your first order.
We’re pleased to hear that Harry Johnson was helpful and made your experience a positive one. Providing a reliable and convenient laundry service with smooth collection and delivery is something we always aim for, especially for new customers.
We appreciate you taking the time to share your experience and look forward to serving you again.
Love2Laundry Customer Support Team
Flexible with pick up and delivery
Flexible with pick up and delivery - very accommodating and reliable. One less thing to worry about when busy and stressed with life! A great service.
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear Customer,
Thank you for your thoughtful review.
We are delighted to hear that you found our pick up and delivery service flexible and reliable. Making laundry one less thing to worry about, especially during busy and stressful times, is exactly what we aim to achieve with our service.
Your kind words about our accommodating approach mean a lot to the team, and we are glad to be able to support you with a convenient and dependable laundry service.
We look forward to continuing to serve you.
Love2Laundry Customer Support Team
Be aware of limited post codes
Despite searching for drycleaning near my postcode, and love2laundry coming up as first choice for my area after I I went through love2laundry's (great) website, checking it could do what I wanted and then placed an order, it said "sorry, not in your area!". Please get your search engine optimisation correct so you dont waste my time (PS Disappointed too that I cant use what looks like a great service)
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear Leanne,
Thank you for your honest feedback, and we are sorry for the frustration caused.
We understand how disappointing it must have been to go through the process on our website, only to find that we do not yet cover your postcode. Your point about how we appear in search results for dry cleaning in your area is well noted, and we agree this needs to be clearer to avoid wasting your time.
We are actively reviewing how our service areas are presented online so that customers searching for a laundry service or dry cleaning in London only see availability where we can genuinely serve them. Your feedback is genuinely helpful in highlighting this gap.
We do hope to expand our coverage in the future, and we would be glad to serve you when we reach your area.
Love2Laundry Customer Support Team
Harry Johnson was supportive on the…
Harry Johnson was supportive on the phone had my query stirred and quickly
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear Rachidah,
Thank you for your kind feedback.
We are pleased to hear that Harry Johnson was supportive on the phone and able to resolve your query quickly. Providing clear and efficient assistance is an important part of our service, and it is great to know this was your experience.
We will be sure to share your comments with Harry and the team. Your feedback helps us continue delivering a reliable and convenient service.
We look forward to serving you again.
Love2Laundry Customer Support Team
Odpowiedź od Love2laundry
Dear Fabiola,
Thank you for your kind feedback.
We are pleased to hear that Sara was able to assist you quickly and provide the support you needed. Delivering prompt and helpful service is an important part of our online laundry service, and it is great to know this was your experience.
We will be sure to pass your comments on to Sara and the team.
We look forward to serving you again.
Love2Laundry Customer Support Team
Do not use this company
Do not use this company. Seriously.
A fire broke out at one of their facilities last year. One of the people affected was me and my items were lost. I understand fires happen and this wasn't Love2Laundry's fault. What is their fault is everything that came after.
First I was told my order was delayed. Then I had to chase. And chase again. Over numerous days. Eventually I was told my items had been lost in the fire. No proactive communication and I had to drag every update out of them.
That was last year. I've since had to replace everything that was lost at my own expense.
They offered a goodwill gesture. Still waiting. When I chase, they claim it's been paid. I've asked for payment details so I can trace it with my bank. Still waiting on those too.
Their email responses are vague and often completely miss what I've actually asked. I keep getting generic information about the insurance process that I didn't request. I understand they're working to the insurer's timeline, but their communication has been so poor I have no idea what's actually happening with my claim.
To top it off: the payment for the original order, the one where my clothes burned, was refunded as account credit. Account credit. For a company I will never use again.
Even before all of this, their service was unreliable. Collections were frequently early, interrupting work calls I'd scheduled around the pickup window, and returns were consistently late.
This is a company that fails at the basics and then completely falls apart when something actually goes wrong. Avoid.
18 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear Sarah,
Thank you for taking the time to share this in such detail, and we are very sorry for the experience you have described.
We fully recognise how distressing the loss of your items must have been, and we sincerely apologise for the lack of clear and proactive communication that followed. Having to repeatedly chase for updates, and still not receive clarity around your claim or goodwill payment, is not the level of service we aim to provide.
Your concerns regarding the status of the payment, the information provided, and the handling of your original order have been noted carefully. This is being taken seriously at a senior level so we can review what has gone wrong and ensure you receive a clear and accurate resolution. We would also like to address the account credit and your earlier concerns around collection and delivery timing.
To help us locate your case and resolve this properly, we kindly ask you to share your order details or contact information with us directly at support@love2laundry.com
. We will ensure a dedicated team member follows this through and provides you with a clear update.
Thank you again for your feedback. We are sorry for the frustration caused and are committed to resolving this for you.
Love2Laundry Customer Support Team
I love these guys
I love these guys, picked up and dropped off my suits where i live in the center of Amsterdam, and had it back within a super timley matter. Great customer service too. Awesome price. 100% recommend
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear Jasper,
Thank you for your wonderful feedback.
We are delighted to hear that you were happy with the collection and delivery of your suits and that everything was returned to you in a timely manner. It is great to know our team could provide both reliable service and good value.
Your kind words about our customer service mean a lot, and we are pleased to have made your experience smooth and convenient.
We truly appreciate your recommendation and look forward to serving you again.
Love2Laundry Customer Support Team
Efficient and friendly service…
Efficient and friendly service collection thank you
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear T Lawrence,
Thank you for your kind feedback.
We are pleased to hear that you found our collection service efficient and friendly. Providing a smooth and convenient laundry collection and delivery experience is something we focus on every day.
Your support means a great deal to the team, and we look forward to serving you again.
Love2Laundry Customer Support Team
I love the guy who delivered my laundry…
I love the guy who delivered my laundry he always smiles! One time he had to walk 6 flights up when the lift was broken & he didn’t complain once, he’s a great asset to your company!
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Dear Customer,
Thank you for your kind words and for taking the time to share your experience with us.
We are especially pleased to hear your appreciation for our delivery colleague. His positive attitude and willingness to go the extra mile, even in challenging situations, truly reflect the level of care we aim to provide through our laundry collection and delivery service.
Your feedback means a great deal to us, and we will be sure to pass this on to him. It is team members like him who help make Love2Laundry a reliable and convenient choice for garment care in London.
We look forward to continuing to serve you with the same level of care and consistency.
Love2Laundry Customer Support Team
Highly rated for convenience and speed of service
I was recommended this service by a friend. After a house move I had a tonne of laundry to do and in the chaos opted for the Love2Laundry service just to help lessen the mental load. My towels, bedsheets and a thick fluffy mattress protector came back clean, neatly folded and delivered with care. I was able to set preferences around temperature and use of scent which was great for me.
Whilst I didn't get too much information about when in the window pick up would happen, I did get a tracking link for the driver for my return which was really helpful, and my laundry even came back a little earlier than originally expected. I would recommend for speed and convenience - especially for bulky items.
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Hi Louise,
Wow—this made our day! 🙌
We’re so glad we could take a bit of that moving stress off your plate and get everything back to you fresh, fluffy, and right on time. Love that the preferences worked perfectly for you too!
Noted on the pickup window—we’ll definitely keep improving there. Thanks for the recommendation, and we’ve got your back anytime you need a laundry lifesaver 💙
Warm regards
The Love2Laundry Team
Odpowiedź od Love2laundry
Hi Michal,
Love hearing that—Sam will be so happy to know! 🙌
Thanks for the kind words, and we’re always here when you need us 💙
Warm regards
The Love2Laundry Team
Unprofessional drivers and poor customer service
I’ve used Love2Laundry twice — the first time was fine, but the second experience was a complete letdown.
After my first order, the driver personally WhatsApped me claiming he got a fine when delivering to my flat and asked me to contact the company to explain. Completely unprofessional.
For my second order, the pickup was late despite selecting a time slot. I had to call to chase it up because I have a newborn, and like most parents know, timing is everything when trying to keep your baby settled. The drop-off three days later was also late, and to make things worse, the driver left my laundry downstairs by the lifts for anyone to take. When I called and asked him to bring it to my door (as advertised in their service), he refused, claiming he couldn’t leave his car — even though it was past 7pm and parking was free after 6pm on my road.
I called customer service, received a half-hearted apology and a £5 credit, which honestly felt insulting given the circumstances. I requested a call back from a manager — but never heard back.
I won’t be using this company again. A laundry service should make life easier, not add unnecessary stress — especially for parents or anyone relying on reliable and respectful delivery.
9 października 2025
Opinia niezależna
Odpowiedź od Love2laundry
Hi Krishna,
We’re really sorry to hear about your experience—this is not the level of service we aim to provide.
What you’ve described around communication, missed timings, and delivery handling is clearly not acceptable, and we completely understand how frustrating this must have been—especially when reliability matters the most.
Your feedback has been noted seriously and will be used to improve both our service standards and follow-up processes. Thank you for taking the time to share this, and we truly regret the inconvenience caused.
Regards
The Love2Laundry Team
As usual an excellent service all…
As usual an excellent service all round!13
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Hi Deborah,
Thank you so much for your continued support! We’re delighted to hear you’re enjoying an excellent service every time. 💙
Looking forward to serving you again soon! ✨
Warm regards
The Love2Laundry Team
Odpowiedź od Love2laundry
Hi Loris,
Thank you for your continued support! We’re so glad to hear you consistently have a good experience with us. 💙
Looking forward to serving you again soon! ✨
Warm regards
The Love2Laundry Team
The team are very helpful and the…
The team are very helpful and the service is great. The collection and delivery service is a huge benefit. I look forward to using this service more often.
11 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Hi Renu,
Thank you so much for your kind words! We’re delighted to hear you find the team helpful and the service great. 💙
Glad the collection and delivery make things easier for you—that’s exactly what we aim for! Looking forward to serving you even more often. ✨
Warm regards
The Love2Laundry Team
I’ve been using their services for a…
I’ve been using their services for a while and never disappointed. Recently I had a tech issue that Sarah helped me resolved super quickly and she was really nice and helpful
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Hi Vessy,
Thank you for your continued trust in us—we’re so glad to hear we’ve never disappointed! 💙
It’s great to know Sarah was able to quickly resolve your issue and made the experience smooth and pleasant. We’ll be sure to share your kind words with her!
Looking forward to serving you again soon. ✨
Warm regards
The Love2Laundry Team
excellent service
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Hi Deyrk,
Thank you so much! We’re really glad you had an excellent experience. 💙
Looking forward to serving you again soon! ✨
Warm regards
The Love2Laundry Team
Good service
Good service, straight to point, some issues with payment but customer service are very quick to help especially Sarah who always handles my requests.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Love2laundry
Hi Jana,
Thanks so much for your feedback! We’re glad you found the service smooth and to the point, and really appreciate your patience with the payment hiccup. 💙
Great to hear our support team was quick to jump in and help—that’s what we’re here for! Looking forward to serving you again soon. ✨
Warm regards
The Love2Laundry Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.