Basically, everything was fine. I had ordered a car with comprehensive insurance. But then, when I was told to take out another insurance policy for €180 I did not find that very reassuring. Especiall... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesn’t get a... Zobacz więcej
Reakcja na opinię
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... Zobacz więcej
Reakcja na opinię
شركة تأجير سيارات روعة وخيار ممتاز نقل سريع من المطار لمكتب الشركةًخلال عشر دقايق واستلام السيارة سهل جدا خلال دقايق وانت مستلم سيارتك ومنطلق بدون فلسفة ولا تعطيل …اشكر الشباب الي في المكتب ع حسن تعام... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Dane kontaktowe
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Austria
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4,3
Doskonała
564 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
My experience was with a great…
My experience was with a great profissionalism!
I recomend!
18 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Personale molto disponibile e gentile.
Personale molto disponibile e gentile.
Qualità e offerta al top.
Molto soddisfatto .
23 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Gracias a Diogo de Klass Wagen Vienna aeropuerto
El conductor que nos llevó desde el aeropuerto a Klass Wagen iba a una velocidad muy excesiva.
Queremos felicitar a Diogo, que nos atendió en la recepción y en la devolución de nuestro vehículo, un chico muy amable y eficaz.
22 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
The price can’t be beat
The price can’t be beat. We rented 2 cars and both were very nice and in perfect condition. The location is off site and requires a shuttle. The office was easy to get in touch with and answered my questions when we couldn’t find the pickup location. Going off site was worth it for us for the price savings. Make sure you do a thorough check and make a video of the vehicle before you leave as they will check for any minor changes in condition when you return. But that said, we were not charged for any damages. It was an easy in and out process once we were at the agency. Staff were helpful.
4 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
We appreciate you taking the time to share your thoughts with the community. We’re happy to know your experience was positive in every way! Rest assured, we are constantly working on improving our services.
With gratitude,
KW Team
I felt cheated
I felt cheated
After renting and paying with a full insurance car, I have to pay double for a real full insurance fee, UNBELIEVABLE
Apart from that, I have another extra payment because I will be in Deutschland
Apart from that I have ANOTHER extra payment for a viñete.
Really cheated
And the nightmare doesn't finish there because I downloaded all the pictures of the sides of the car BUT when I need to report extra sides with really scratches in the car .... Oh surprise, this specific part is not possible.... Crazy
It doesn't look professional, it doesn't look serious company, it doesn't look trusted company
Last time I do with you for sure
I prefer pay double and with trust
21 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr. Muro,
We sincerely regret that your rental experience did not meet your expectations and that the applicable charges caused frustration.
During the vehicle collection process, our representatives explained the differences between the insurance arranged through the booking platform and the protection package offered directly by Klass Wagen, including the corresponding deposit and liability conditions. The Klass Wagen protection package is optional and is offered so that customers can make an informed decision based on their individual requirements.
The cross-border service required for travelling to Germany is an additional service and is not included in the standard rental price. The applicable fees are specified in our Terms and Conditions.
We also regret the inconvenience encountered when documenting the vehicle’s condition. Your observations have been noted and will be considered as part of our ongoing efforts to improve the clarity and reliability of our services.
Kind regards,
KW Team
Hab auch bei klaswagen Auto gemietet…
Hab auch bei klaswagen Auto gemietet was alles in Ordnung und super sehr freundliche Mitarbeiter
Habe mit volschutz genommen zahlt sich aus weil mir einer reingefahren ist und Fahrerflucht begangen ist mit der volkasko Versicherung nichts bezahlt auch kein selbst behalt nur 100 Euro Kaution für den Tank und verschmutzung,Wo ich Auto züruck gebracht habe habe ich die Kaution von 100 Euro da ich ich gleiche Tank Menge abgeben habe wie bekommen und sauber gebracht,sind sehr freundlich und alles erklärt wird und man kann auch Ausland mit etwas gebühr dazu und vor allem km frei und der Schutle auch super, Habe Email ich häte Ausland gefahren laut den GPS von Auto hat sich herausgestellt war GPS Fehler,Beweis mit Google Maps History, von alles in einem sehr zufrieden
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Klass Wagen Austria
Hallo!
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Gedanken mit der Community zu teilen. Wir freuen uns, dass Sie rundum positive Erfahrungen gemacht haben! Seien Sie versichert, wir arbeiten stetig an der Verbesserung unserer Services.
Herzliche Grüße,
Ihr KW-Team
A very smooth and hassle-free…
A very smooth and hassle-free experience. I rented a car with full insurance in Vienna, and everything was quick and easy. Returning the car was incredibly simple, and the deposit was released from my card almost immediately. The staff were friendly, helpful, and welcoming. Overall, a great experience.
22 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
We’re glad to hear that everything went smoothly and that our team could assist you effectively. Your kind words mean a lot to us, and we truly appreciate your feedback. Looking forward to welcoming you again in the future!
KW Team 😊
My experience with this rental company…
My experience with this rental company was extremely disappointing and, frankly, unacceptable.
We had already booked the car online for one week without additional insurance. At the rental desk, the employee explained several insurance options to us in English, and we chose the cheapest one.
After checking our documents, he noticed that my Visa card would expire in two months. He then told me that, according to their rules, he could not accept the card. However, he immediately added that if we purchased their much more expensive insurance package — costing around one and a half times the original rental price — he could suddenly “overlook” the very same card issue.
We were already there, needed the car for our trip, and had practically no alternative. In my opinion, this felt less like customer service and more like pressure to force us into buying an expensive insurance package.
Unfortunately, the situation at the return was even worse. During our trip I injured my leg and was physically unable to return the car myself, so my son returned it for me. He was told that if he did not give the company a five-star rating, my absence could result in an extra charge. He therefore felt pressured into giving them an excellent rating.
A five-star review obtained under the threat of an additional fee is not a genuine review.
This kind of behaviour left an extremely bad impression on me. Customers should never feel pressured, manipulated, or financially threatened in order to purchase additional products or leave positive reviews.
I would never rent from this company again, and I certainly would not recommend it to my friends, family, or anyone else.
A trustworthy rental company should earn good reviews through fair treatment and good service — not by pressuring customers into giving them.
22 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr. Kioumars,
Thank you for taking the time to share your experience. We are sorry that your rental left you with such a negative impression.
After carefully reviewing the circumstances with the colleagues involved, we would like to provide some clarification.
At the time of pick-up, the credit card presented did not meet the requirements stated in our Terms and Conditions, which require the card to have a minimum remaining validity of 90 days. As the card was due to expire within two months, it could not be accepted for the standard security deposit. In order to still make the rental possible, our colleague offered the available alternative involving our protection package. This was a solution that allowed the rental to proceed despite the card not meeting the deposit requirements.
Regarding the return, the vehicle was brought back by your son, who was not registered as an authorized driver on the Rental Agreement. According to our Terms and Conditions, the vehicle may only be driven by persons registered on the rental contract. Nevertheless, our team handled the situation with flexibility, and no additional charge was applied.
We have also reviewed the concerns raised regarding the conversation at the return. Based on the information available to us, there was no intention to threaten or put your son under pressure. However, we understand that certain remarks made during the conversation may have been perceived differently, and we regret that the interaction left him feeling uncomfortable.
We take concerns of this nature seriously and appreciate the opportunity to review and clarify the circumstances. We hope the above provides further context regarding the decisions made during your rental.
Kind regards,
KW Team
Alles war top ich werde zu 100% weiter…
Alles war top ich werde zu 100% weiter empfehlen Preis ist gut Personal sehr nett Autos sauber
22 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hallo!
Vielen Dank für Ihr Feedback! 😊 Wir freuen uns, dass alles so gut geklappt hat und bedanken uns herzlich für Ihre Empfehlung. Wir freuen uns darauf, Sie bei Ihrer nächsten Reise wiederzusehen! 🚗✨ Herzliche Grüße,
Ihr Klass Wagen Team
Extra payments suprised me
15 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr. Ozer,
Thank you for taking the time to share your feedback. We regret that the additional charges were unexpected.
All applicable fees, deposit requirements, protection options and additional services are detailed in the Terms and Conditions. Before the rental agreement is concluded, our representatives also provide information regarding the available options and their associated costs.
Should you require clarification regarding the charges applied to your reservation, please contact us at customercare.at@klasswagen.com . We will be pleased to review the matter and offer further assistance.
Kind regards,
KW Team
Smooth car pickup and dropoff
Smooth car pickup and dropoff. The staff was also very friendly and also gave us a car upgrade. Recommended
21 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're glad everything went well and truly appreciate your recommendation. Looking forward to seeing you again on your next trip! 🚗✨
Best regards,
The Klass Wagen Team
We had a great experience with klass wagen
We had a great experience with *Klasswagen* car rental.
The price was fair and they even upgraded us to a bigger, more comfortable car.
The staff were very friendly and helpful.
When we asked to be dropped off at our hotel instead of the airport, they happily agreed and the driver took us right there.
Great service, fair price. We highly recommend them for anyone visiting Austria!
18 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
We’re glad to hear that everything went smoothly and that our team could assist you effectively. Your kind words mean a lot to us, and we truly appreciate your feedback. Looking forward to welcoming you again in the future!
KW Team 😊
Excellent car and service
10 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Odpowiedź od Klass Wagen Austria
Olá!
Obrigado pelo seu feedback! 😊 Ficamos felizes por saber que ficou satisfeito com os nossos serviços. Esperamos voltar a vê-lo! 🚗✨
Equipa KW
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Friendly & helpful staff
Friendly & helpful staff. No problem at the car return. The full insurance makes it a worry free experience. Will book again next year.
20 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Great service at an amazing price
They were just good. Punctual. Oh time. Their service guy was amazing. Fast. Everything was just seamless.
Not first time with klasswagen and definitely not the last.
13 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hi,
Thank you very much for your appreciation, as well as for your feedback!
We hope to see you again soon :)
A beautiful day,
The KW Team
Unexpected charges
There were unexpected charges — not only in our case but also in the case of every client we saw there.
19 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr.Ricardo,
Thank you for sharing your feedback. We are sorry to hear that the final costs were unexpected.
All applicable charges and rental requirements are presented in the Terms and Conditions. At pick-up, customers may choose between renting with a damage deposit, subject to the applicable conditions, or purchasing an optional protection package. Any additional services selected by the customer are also charged separately, with their costs communicated accordingly.
If you would like us to review the charges related to your reservation, please contact us at customercare.at@klasswagen.com with your booking details.
Kind regards,
KW Team
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