Klass Wagen Austria Recenzje 

⭐ Very disappointing experience. Be extremely careful with additional charges.

After returning the rental car, I was unexpectedly charged an additional €255 more than two months later, without receiving any prior personal notification that this amount was going to be charged to my card and without being provided with sufficient evidence explaining and supporting the charge.

What is even more concerning is that I was apparently not provided with the original ASFINAG notice within the applicable payment period. If there was an amount that I was required to pay, I should have been given the opportunity to receive the original notice and settle the original amount within the deadline. Instead, I was only confronted with the matter after it had apparently escalated to a much higher amount.

I have requested from Klass Wagen the original notice, the original amount due, the original payment deadline, proof of when they received the notice, proof that they actually paid the €200 claimed by ASFINAG, and an explanation for the additional €55 administrative fee. I have not been provided with satisfactory evidence justifying the €255 charge.

As a foreign customer renting a car in Austria, I find this practice extremely disappointing. Customers should be clearly informed about additional toll obligations and, more importantly, should be given a genuine opportunity to resolve any alleged charge within the original payment period before being presented with a substantially higher bill.

I would not recommend this company based on my experience. I strongly advise anyone renting from Klass Wagen to carefully document everything and ask specifically about any possible additional tolls or charges before driving

Quick and friendly service

The service in the office was very good, the guy was very helpful and clear. In spite of waiting at the airport a little bit until they came to collect us, it was fine because there was trafficc in the roads, and then he was very kind and resolutive also. In general we are very happy

Everything was great. Their communication and attentiveness were excellent.

The stuff was absolutely amazing - very fast, friendly and joyful, which made the whole process just a like a walk in the park.

Great service, friendly staff, fast check-in and check-out, great price and quality. We are very happy and we will drive with Klass Wagen again

The car plot is very far from the airport in Vienna

I Booked my car Rental with KLASSWAGEN via booking.com . Very easy and fast - Both when picking up the car and Returning it.no papers all Electronic.

never again
from airport pick up to staff trying to sell you rubbish to so called upgrade of a vehicle that they thought we are so stupid to be pleased. Better to look for more reputable company not to have headache

The rental experience was very satisfactory. The vehicle was in very good condition, and both the pick-up and the return of the car were convenient and completely hassle-free.

The staff were also very helpful and attentive throughout the whole process. They treated my friends and me very well, and we felt well looked after at all times. I would especially like to mention Călin, who was very helpful and made the return of the vehicle very easy.

Thank you very much for everything. I will definitely rent from Klass Wagen again in the future! 😊🚗

Our car hire experience was very good. We were collected from the airport with no waiting time. We were given an upgrade on our car, which was excellent. I would use this company again and recommend it to others.

Very good experience

The rental process itself was smooth, and the staff at the office were friendly, professional, and very polite. I would especially like to mention Jana, who picked us up from the airport. She was extremely kind and welcoming, and spending time with her was one of the most pleasant parts of the experience.

Unfortunately, all of the positive aspects were overshadowed by the car we received. We had planned to travel extensively around Austria, but the vehicle was equipped with winter tires in the middle of the summer. The noise they generated was so loud that any journey longer than 10 minutes became extremely uncomfortable and almost unbearable.

As a result, we had to change many of our travel plans. What was even more disappointing was that your customer service completely ignored my requests to replace the vehicle. I expected the issue to be taken seriously, but instead, I felt as though my concerns were dismissed.

Because of this experience, I will not use your services again, nor will I recommend your company to others. Your prices were not particularly competitive to begin with, and in the future I would rather pay a little more to rent from a company such as Europcar, where I can have confidence that the vehicle provided is suitable for driving and that customer concerns will be treated seriously and professionally.

La experiencia fue muy buena. El personal muy amable.

We were satisfied. We rented a car and traveled to other neighboring countries. Everything was good.Service and
Staff were also great.

Easy pick up (10 mins) and drop off (5 mins)
Amazingly friendly and helpful staff (detailed information)
Outstanding value for money (including free upgrade)
24/7 service
Reachable service line per phone answering every one of my questions

Happy with the Service

Great experience with Klass Wagen!
I recently rented a car from Klass Wagen and couldn't be happier with the service. The staff was incredibly courteous and friendly from start to finish, making the whole process smooth and pleasant. The car itself was brand new and spotlessly clean — it felt like driving off the lot for the first time.
What really stood out was the transparency: everything was explained clearly upfront, with no hidden fees or surprises buried in fine print. It's refreshing to deal with a rental company that's upfront and honest about pricing and terms.
Highly recommend Klass Wagen to anyone looking for a reliable, hassle-free car rental experience!