Basically, everything was fine. I had ordered a car with comprehensive insurance. But then, when I was told to take out another insurance policy for €180 I did not find that very reassuring. Especiall... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesn’t get a... Zobacz więcej
Reakcja na opinię
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... Zobacz więcej
Reakcja na opinię
شركة تأجير سيارات روعة وخيار ممتاز نقل سريع من المطار لمكتب الشركةًخلال عشر دقايق واستلام السيارة سهل جدا خلال دقايق وانت مستلم سيارتك ومنطلق بدون فلسفة ولا تعطيل …اشكر الشباب الي في المكتب ع حسن تعام... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Dane kontaktowe
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Austria
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4,3
Doskonała
564 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
pessimi e disonesti
Non mi hanno riconosciuto la prenotazione su booking, non volevano darmi il mezzo se non sottoscrivevo un'assicurazione con loro, si trovano molto lontano dall'areoporto e praticamente o sottoscrivevamo alle loro condizioni un nuovo noleggio o dovevamo tornare all'areoporto lontano 10 chilometri. Inoltre l'auto che ci hanno dato ha avuto la spia del motore accesa per tutto il noleggio.
Disonesti e scorreti, lo sconsiglio energicamente.
Meglio affidarsi ad agenzie più serie.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Klass Wagen Austria
Gentile Cliente,
ci dispiace leggere che la sua esperienza non abbia soddisfatto le sue aspettative.
Desideriamo precisare che il nostro ufficio di Vienna è situato fuori dall’aeroporto, a circa 10–15 minuti di distanza, e mettiamo a disposizione dei nostri clienti un servizio shuttle tra l’aeroporto e il nostro ufficio, sia per il ritiro che per la riconsegna del veicolo.
Per quanto riguarda la prenotazione e le condizioni di noleggio, il nostro personale verifica al momento del ritiro che siano rispettati tutti i requisiti previsti dalla prenotazione. Le diverse opzioni di copertura vengono presentate in base alle condizioni applicabili, ma ci dispiace se la comunicazione ricevuta ha dato un’impressione diversa.
Ci dispiace inoltre per quanto segnalato riguardo alla spia del motore. La sicurezza e le condizioni dei nostri veicoli sono per noi molto importanti e segnalazioni di questo tipo vengono prese seriamente.
La ringraziamo per il feedback, che utilizzeremo per migliorare ulteriormente la qualità del nostro servizio e della comunicazione con i clienti.
Cordiali saluti,
KW Team
False advertising - NOT at airport
The booking description stated car rental is at airport but it is actually offsite 5 km away from airport. Took us 90 minutes to find pickup spot and get to rental. NEVER AGAIN!!!
8 września 2026
Odpowiedź od Klass Wagen Austria
Dear Mr.Bell,
Thank you for sharing your feedback. We are sorry to hear that finding our location caused inconvenience and took longer than expected.
We would like to clarify that our Vienna branch is located off-airport. The confirmation email includes our branch address as well as information about the complimentary shuttle service provided between Vienna Airport and our location.
We understand that after a journey, any difficulty with the pick-up process can be frustrating, and we appreciate your feedback as it helps us improve the clarity of the information provided to our customers.
Kind regards,
KW Team
KlassWagen with great price and returning tolerance
KlassWagen allowed me to return the car with 3 hours in delay without additional costs. The price for 3 days with 26,80 € was great. But I also had a slightly negative experience: when I returned the car a representative of KlassWagen found a small scratch which was not documented. Luckily one of my photos made during the pick-up showed this scratch. So everything was fine at the end.
7 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
The car was great
The car was great. The pickup shuttle could be faster.
The security deposit is absord and should be reduuced.
Overall a good experrience.
5 września 2026
Odpowiedź od Klass Wagen Austria
Dear Customer,
Thank you very much for taking the time to share your feedback with us!
We’re happy to hear that you enjoyed the car and had an overall good experience. We also appreciate your comments regarding the shuttle service and the security deposit, and we’ll take them into consideration as we continue to improve our service.
We would love to know: what could we do differently to earn those 5 stars from you next time?
Thank you once again for choosing Klass Wagen. We hope to welcome you back soon!
Best regards,
Klass Wagen Customer Care Team
Poor Experience to avoid in the future
The car was given to us with absolutely no water in the windscreen wipers.
The feeling of the car on the motorway, running at 120 km per hour was very poor, Probably the tyres where not properly balanced / installed, and produce a very uncomfortable ride.
The cost of the rental was not in line with the quality of the service.
31 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr.Gkonos,
Thank you for taking the time to share your feedback.
We sincerely apologize for the inconvenience you experienced and are sorry to hear that the vehicle did not meet your expectations. Your comments regarding the vehicle’s condition and driving experience are important to us and will be taken into consideration by our team.
We regret that your overall experience did not reflect the standard of service we aim to provide and hope to have the opportunity to offer you a better experience in the future.
Kind regards,
KW Team
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Excellent car rental experience
I had a great experience renting a car from this company. The whole process was quick, easy and hassle-free. The car was clean, comfortable and in very good condition. The staff were friendly, professional and helpful throughout the rental. The price was also reasonable with no unpleasant surprises. I would definitely use this company again and highly recommend their service to anyone looking for a reliable car rental.
31 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Odpowiedź od Klass Wagen Austria
Sehr geehrter Herr Andrzej,
vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass Sie mit der schnellen Bearbeitung zufrieden waren.
Wir hoffen, Sie bald wieder bei Klass Wagen begrüßen zu dürfen – und vielleicht können wir Sie beim nächsten Mal sogar mit einem 5-Sterne-Erlebnis überzeugen!
Beste Grüße
KW Team
Great car and service
Great car and service. The only problem was that the car was outside the terminal and we hadn't local phone number to use to call for a shuttle. Since there is a wifi at the airport it would be great if the company had another means of communication via whatsapp or some similar app.
26 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your review! Your opinion is important to us and helps us improve everything we do. We look forward to your next visit, it was a pleasure serving you!
KW Team
Price
Price
Staff nice and efficient
Services and car as expected
Good location and airport transfer
6 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you so much for your kind review! We truly appreciate your support and are delighted to hear you had a positive experience with our company. We look forward to serving you again in the future!
Kind regards,
KW Team
Great car, great service
We wanted to give a special thank you to Teilon, who helped us at Klasswagen during our car rental pick-up. He was incredibly attentive, clear, and helpful throughout the entire process, and made us feel completely comfortable and confident. The car itself was excellent too — clean, modern, and very comfortable. It really meant a lot to us. Thank you so much, Teilon!
5 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
We’re glad to hear that everything went smoothly and that our team could assist you effectively. Your kind words mean a lot to us, and we truly appreciate your feedback. Looking forward to welcoming you again in the future!
KW Team 😊
Very good experience
Very good experience. Easy pick-up the car.. near the airport (10-15 minutes). Helpful guys.
4 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Everything was perfect
Everything was perfect, from beginning to end. Very professional and the person that helped us, Calin, was so friendly and professional.
23 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
We thank you for your hospitality
We thank you for your hospitality. Everything was pleasant, tidy, clean. And most of all, we had peace. Thank you.
2 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your review! We're delighted to hear you had a great experience. Your support means a lot to us, and we look forward to welcoming you again soon!
The KW Team
Excelente vehículo y buena atención…
Excelente vehículo y buena atención tanto en el retiro como en la entrega
27 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hola!
Gracias por tus comentarios! Nos alegra saber que tuviste una experiencia agradable y esperamos verte pronto. 🚗✨
El equipo de Klass Wagen
service and staff
26 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello,
Thank you for your kind feedback! We are happy to hear that you were satisfied with our service and staff.
We truly appreciate your 4-star rating and hope that on your next visit we can make your experience a full 5-star one! 😊
Best regards,
KW Team
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
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