Basically, everything was fine. I had ordered a car with comprehensive insurance. But then, when I was told to take out another insurance policy for €180 I did not find that very reassuring. Especiall... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesn’t get a... Zobacz więcej
Reakcja na opinię
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... Zobacz więcej
Reakcja na opinię
شركة تأجير سيارات روعة وخيار ممتاز نقل سريع من المطار لمكتب الشركةًخلال عشر دقايق واستلام السيارة سهل جدا خلال دقايق وانت مستلم سيارتك ومنطلق بدون فلسفة ولا تعطيل …اشكر الشباب الي في المكتب ع حسن تعام... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Dane kontaktowe
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Austria
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4,3
Doskonała
563 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Kind staff and efficient service.
18 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Odpowiedź od Klass Wagen Austria
Prezado Cliente,
Muito obrigado por partilhar a sua experiência connosco. Ficamos muito satisfeitos por saber que apreciou a simpatia e a eficiência da nossa equipa.
Esperamos voltar a recebê-lo numa próxima ocasião e proporcionar-lhe uma experiência ainda melhor, digna das 5 estrelas!
Agradecemos a sua confiança na Klass Wagen.
Com os melhores cumprimentos,
KW Team
Odpowiedź od Klass Wagen Austria
Dear Dejan,
Thank you very much for your kind feedback. We are delighted to hear that you found our service efficient, polite, and friendly, and that everything went smoothly during your rental.
We truly appreciate your trust in Klass Wagen and hope to welcome you again in the future for an even better, 5-star experience!
Kind regards,
KW Team
Muy buen precio
Muy buen precio. Servicio de shuttel al aeropuerto muy eficaz. Gracias
16 września 2026
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
I was disappointed that the Klass Wagen…
I was disappointed that the Klass Wagen office was not located inside Vienna International Airport (VIE), as I had assumed when making the reservation. The office is outside the airport, and we had to wait approximately 40 minutes at the bus station next to the train station for someone to pick us up and take us to the Klass Wagen office to collect the car.
The location and shuttle arrangements should be clearly communicated during the booking process so customers know exactly where to go and can plan accordingly.
Secondly, €100 was charged as a fuel deposit as a guarantee that the car would be returned with the same fuel level. I was clearly informed that this amount would be refunded when I returned the car with the required fuel level.
However, upon returning the car, I was surprised to learn that the €100 would not be refunded and would instead be issued as a voucher for a future booking. This was not what I was informed at the time of rental, and I find this completely unacceptable. I do not wish to receive a voucher, as I expect the €100 fuel deposit to be refunded to me as originally communicated.
9 września 2026
Odpowiedź od Klass Wagen Austria
Dear Mr. Alawi,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not fully meet your expectations.
As your reservation was made through a third-party booking platform, the relevant information regarding our off-airport location and shuttle service should have been included in the booking confirmation voucher provided to you.
Regarding the €100 deposit, we would like to clarify that it was released from our side upon the return of the vehicle. A receipt confirming the release should also have been provided at that time. Please note that this deposit is not issued as a voucher.
Should you require confirmation of the deposit release, please feel free to contact us at customercare.at@klasswagen.com, and we will be happy to provide the relevant documentation.
Thank you again for your feedback. We appreciate your comments and will continue working to improve our customers’ experience.
Kind regards,
KW Team
Very happy with a car and service
Really happy with my experience with Klass Wagen Austria. The car was very clean, comfortable, a newer model and really nice to drive.
They picked me up from Vienna Airport and took me to their office, and everything from collecting the car to returning it was easy and smooth. The staff were friendly and helpful, with no hassle at all.
Overall, a very good experience and I’d happily rent from them again.
9 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
We are grateful for your review!
Your opinion is valuable to us and helps us shape everything that we do.
We look forward to your next visit. It was truly a pleasure to serve you!
KW Team
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Didnt get what i booked through check24…
Didnt get what i booked through check24 and had to pay 3x.
Update because I cant reply.
That is not true I wanted to pay the 2400 euro deposit but was told that it was not possible. And i had all the insurance through check24 and my credit card.
9 września 2026
Odpowiedź od Klass Wagen Austria
Dear Peter,
Thank you for sharing your feedback. We are sorry that the rental costs did not meet your expectations.
We would like to clarify that the amount paid through the booking platform and the protection option selected directly with Klass Wagen are separate. At the rental desk, you chose our full protection option, which provides coverage directly with Klass Wagen and removes the standard damage deposit requirement.
We regret if the difference between the booking payment and the additional protection selected at pick-up was not sufficiently clear at the time.
Thank you for your feedback.
Kind regards,
KW Team
See you next time.
The personnel (mr. Diogo i think is his name) was very nice and gave all the necessary information needed for my travel.
15 września 2026
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Was easy to organise the shuttle pick…
Was easy to organise the shuttle pick up from the airport, and to find the pick up point. Additional charges are clearly explained when picking up the car (cross border, tolls, comprehensive insurance if you opt for it, the credit card hold if you don't). The car was clean and well maintained. After dropping off the car, there was a shuttle to the airport as well.
14 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
We really appreciate your feedback. Thank you for taking the time to share your experience! We hope to welcome you again soon.
Have a great day,
The KW Team
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! 😊 We're happy to hear that everything went smoothly and that you were satisfied with our services. Looking forward to seeing you again! 🚗✨
KW Team
Bună de 15 ani colaborăm cu această…
Bună de 15 ani colaborăm cu această firmă , profesionalism și seriozitate. Felicitări
13 września 2026
Odpowiedź od Klass Wagen Austria
Bună!
Vă mulțumim pentru cuvintele frumoase!
Sperăm să ne revedem cât mai curând.
Cu prietenie,
Echipa Klass Wagen
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time.
KW Team
I’m happy with the service received
I’m happy with the service received. Staff were very nice. Airport pick up and drop were very convenient.
3 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
التعامل معاهم سريع وخدماتهم افضل من…
التعامل معاهم سريع وخدماتهم افضل من ناحية السعر والسياسة بشكل عام واشكرك
3 września 2026
Odpowiedź od Klass Wagen Austria
مرحباً!
شكراً جزيلاً لك على تقييمك! نحن نقدر دعمك كثيراً ويسعدنا جداً معرفة أنك حظيت بتجربة إيجابية مع شركتنا. نتطلع إلى خدمتكم مجدداً في المستقبل!
مع أطيب التحيات،
فريق KW
Vorsicht!!!
Vorsicht, die sind Gauner! Die Preise für die Mietwagen sind zwar unschlagbar günstig, aber sie versuchten bei mir mit allen Tricks, noch mehr abzuzocken!
1. Da ich keine Versicherung bei ihnen abschließen wollte, schauten sie bei der Rückgabe des Autos in jede kleine Ritze, ob sie irgendwo einen Mangel entdecken konnten. Natürlich gab es nichts, das Auto war brandneu!
2. Sie schickten mir insgesamt drei Mails, in denen sie behaupteten, ich hätte unerlaubt die Grenze überschritten. Für jeden Grenzübertritt wollten sie bei der Rückgabe des Autos 170 Euro kassieren (weil ich mich weigerte, drohten sie mir, stattdessen 300 Euro von meiner Kaution von 2300 Euro einzubehalten). Auch als ich sagte, dass ich beweisen könne, nicht die Grenze überschritten zu haben, blieben sie hart und behaupteten, sie würden mehr ihrem GPS glauben als mir. Erst als ich mein Flugticket vorlegte (bei den ersten beiden "Grenzübertritten" war ich noch gar nicht im Land!) sowie einen Kassenbon eines Supermarkts in Wiener Neustadt, der 9 Minuten vor dem dritten "Grenzübertritt" ausgestellt worden war, konnten sie nicht umhin einzusehen, dass sie sich "geirrt" hatten. Außer einem kurzen "Sorry" war auch keine Entschuldigung zu bekommen.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Klass Wagen Austria
Sehr geehrter Herr Hödl,,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung ausführlich zu schildern. Wir bedauern, dass Ihr Eindruck von unserer Dienstleistung negativ war.
Die Kontrolle des Fahrzeugs bei der Rückgabe ist ein regulärer Bestandteil unseres Mietprozesses. Sie dient dazu, den Zustand des Fahrzeugs gemeinsam zu überprüfen und mit dem bei der Übernahme dokumentierten Zustand abzugleichen. Dies gilt unabhängig davon, welche Versicherungsoption gewählt wurde.
Bezüglich der Meldungen zum Grenzübertritt möchten wir erklären, dass solche Benachrichtigungen automatisch durch unser System ausgelöst werden, wenn entsprechende GPS-Daten registriert werden. In solchen Fällen bitten wir unsere Kunden um zusätzliche Informationen, damit wir die Meldung überprüfen und mögliche Unstimmigkeiten klären können.
In Ihrem Fall haben die von Ihnen vorgelegten Informationen geholfen, die Situation aufzuklären, und es wurden entsprechend keine Gebühren für einen unerlaubten Grenzübertritt berechnet.
Wir bedauern die dadurch entstandenen Unannehmlichkeiten und nehmen Ihr Feedback bezüglich der Kommunikation ernst.
Mit freundlichen Grüßen
KW Team
Very good service, strongly recommend
The staff was prompt and honest, price of the vehicle was good and car was maintained clean. Over all excellent service. Unfortunate its is located in remote area but the company is maintaining free shuttle to Vienna airport.
2 września 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
Odpowiedź od Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.