Basically, everything was fine. I had ordered a car with comprehensive insurance. But then, when I was told to take out another insurance policy for €180 I did not find that very reassuring. Especiall... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Being late at pickup needs to be more smoother where everything else was perfect. If possible in the link to send the location where they will be collected will be much better so that he doesn’t get a... Zobacz więcej
Reakcja na opinię
Rien à redire sur KlassWagen, voiture nickel, instructions très claires, personnel de bureau et navette de l'aéroport disponibles à tout moment. Mais évitez de louer par le biais de Booking.com qui e... Zobacz więcej
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شركة تأجير سيارات روعة وخيار ممتاز نقل سريع من المطار لمكتب الشركةًخلال عشر دقايق واستلام السيارة سهل جدا خلال دقايق وانت مستلم سيارتك ومنطلق بدون فلسفة ولا تعطيل …اشكر الشباب الي في المكتب ع حسن تعام... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
About Klass Wagen Klass Wagen is Europe's leading independent car rental company, recognized by the World Travel Awards 2025. We operate over 7,000 vehicles across Romania, Hungary, Portugal, and Austria. Every rental includes unlimited mileage, CDW insurance, and a free airport shuttle at all airport locations. What started with just seven cars has grown into a modern fleet of more than 3,000 vehicles, including economy cars, automatics, SUVs, hybrids, and vans—ready to meet the needs of both leisure and business travelers. Today, Klass Wagen operates in several key destinations across Europe: Romania: Bucharest, Iași, Timișoara, Cluj-Napoca, Sibiu, Craiova, Oradea, Brasov, Suceava, Bacau. Hungary: Budapest Portugal: Lisbon Airport & Downtown, Faro, Porto Airport and Downtown. Madeira: Funchal Airport & Downtown. Austria: Vienna. Our mission is simple: to make car rental easy, transparent, and accessible. We focus on offering excellent value for money, modern vehicles, and premium services that ensure every journey starts smoothly. Each year, thousands of customers choose Klass Wagen for reliable vehicles, friendly service, and flexible rental options. Their positive reviews and testimonials are the best proof of our commitment to quality. Our team is available 24/7, ready to help you find the perfect car for your trip.
Dane kontaktowe
Industrie Strasse 1, 2432 , Schwadorf bei Wien, Austria
- +4314360180
- austria@klasswagen.com
- klasswagen.at
4,3
Doskonała
564 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Impolite staff
19 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Customer,
We are sorry to hear that your interaction with our team did not meet the professional and courteous standards we aim to provide.
As we would like to better understand what happened, please contact us at customercare.at@klasswagen.com with your reservation details and any additional information about your experience. This will allow us to investigate the matter properly.
Kind regards,
KW Team
The staff were friendly and helpful
The staff were friendly and helpful, but the company’s financial policies were not very flexible.
13 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr.Elghagri,
Thank you for your positive feedback about our team. We are pleased to hear that our colleagues were friendly and helpful.
We also appreciate your comments regarding our financial policies. These are applied in accordance with our Terms and Conditions, but your feedback is valuable and will help us continue improving our services.
We hope to welcome you again in the future.
Kind regards,
KW Team
Pickup instructions were correct
Pickup instructions were correct, vehicle was as expected, deposit payments as expected. All good. Maybe shuttle driver drived little bit too fast. 😊
9 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Janis,
Thank you for your kind feedback. We are pleased that you had a positive experience with us and appreciate your comment regarding the shuttle journey. We hope to welcome you again soon and provide you with a five-star experience.
Kind regards
KW Team
Great customer service; new vehicles, very quick delivery. Highly recommend!
Everything was great! From arrival time, delivery, very honest, clear communication. Great customer service! Highly recommend!
12 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you very much for sharing your good experience.
We are waiting for you to come back.
Kind regards,
KW Team
Really good service
Really good service, easy to follow all the instructions. The staff is also extremely helpful! The condition of the car is perfect .
17 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your kind feedback! 😊 We're happy to hear that you were satisfied with both the car and our service. Looking forward to seeing you again! 🚗✨
KW Team
A lot of hidden taxes
A lot of hidden taxes, very high fees for border crossing, my rental price multiplied by 6.
10 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Marco,
Thank you for sharing your feedback. We are sorry to hear that the final rental cost did not meet your expectations. The applicable additional charges, including the cross-border fee, are detailed in the rental terms and conditions and presented before the rental agreement is signed.
We understand your disappointment and regret that this affected your overall experience with us.
Kind regards,
KW Team
quality and friendliness of the service
he location is a little far away, but the quality and friendliness of the service make it well worth it.
4 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Shit wrapped in nice coating.
Shit wrapped in nice coating.
Free upgrade. Got the car with 1/4 tank filled. We were told to bring the car back with at least that amount. Fueled the car up and brought it back just over 1/2.
At drop off, the guy mentioned the car was not dropped off with a full tank. Consequently, this is to be charged back to us, although having signed it off with 1/4 of a tank at the beginning.
Also, not close to airport. Pickup is a van with a driver who is kind, but drives like a maniac.
Would not recommend. Rather go to an established car rental and pay exactly for what you get.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Klass Wagen Austria
Dear Customer,
Thank you for sharing your experience. We are sorry to hear that your rental did not meet your expectations.
Regarding the fuel level, our policy is that the vehicle should be returned with the same fuel level as at the start of the rental. If the vehicle was provided with approximately ¼ of a tank, it should also be returned with approximately ¼. Returning it with more fuel than received should not, in itself, result in a fuel charge. We would therefore be happy to review the rental agreement and return report to clarify exactly what happened in your case.
Regarding the airport location, our Vienna office is located outside the airport, and we provide a complimentary shuttle service between Vienna Airport and our rental station. We understand that this may be less convenient than an on-airport rental location.
We are also sorry if your shuttle journey felt uncomfortable. We take feedback regarding our drivers seriously and will pass your comments to the relevant team.
We appreciate your feedback and would welcome the opportunity to review the fuel charge with you and clarify the situation.
Kind regards,
Klass Wagen Austria
Reasonable price and flawless service
9 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
We appreciate your feedback and are delighted that you enjoyed our services! :)
Looking forward to your next visit.
The KW Team
Highly recommended
I am a client with them since 3 years ago. Always professional and always reliable. The prices are very good. Recommend.
14 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your loyalty and feedback! 😊 We're thrilled to hear that you've been happy with our services. Our team always strives to provide the best experience, and we truly appreciate your kind words. Looking forward to welcoming you again! 🚗✨
KW Team
Quick check in and check out
Quick check in and check out. Good prices. New cars.
Friendly staff.
14 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your kind words! We're happy to hear that you were satisfied with our services. We hope to welcome you back soon.
Team Klass Wagen
Please be aware that the price shown on…
Please be aware that the price shown on your online reservation may not reflect the actual cost of the rental.
I booked a vehicle for one week through Booking.com—or a similar travel app—for approximately $200, including additional insurance at roughly $20–$30 per day. I believed everything was covered, but that was unfortunately not the case.
At pickup, I was given two options:
* Pay a €2,600 security deposit, refundable only if the vehicle was returned in perfect condition.
* Purchase additional insurance for €55 per day, plus a €100 registration fee, a €120 cross-border fee, and a €100 refundable deposit.
By the end, I had paid approximately €600, plus another $135 for a one-day extension. Customers should understand that renting a car in Europe may be far more expensive than the advertised online price. Expect additional fees and a process that is not especially hassle-free.
The rental office is approximately 15 minutes from the airport, so you must call an international number to arrange pickup and drop-off. To be fair, that part of the service worked well.
Overall, I was disappointed by the lack of transparent pricing and the significant unexpected charges. I strongly recommend confirming every deposit, insurance requirement, and additional fee directly with the rental company before booking.
Would I use this service? Absolutely NOT!
8 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr.Pete,
Thank you for sharing your feedback. We are sorry that the rental conditions were not fully clear from the beginning.
We would like to clarify that we do not charge a registration fee. At pick-up, customers are presented with two rental options: leaving the required security deposit or purchasing our additional protection package with a lower refundable deposit. The customer is free to choose the option that best suits their needs. Other services, such as Cross-Border travel, are charged separately when requested.
As our office is located approximately 15 minutes from the airport, we provide a shuttle service for transfers between the airport and our branch.
When a reservation is made through an intermediary, the information displayed during the booking process may vary depending on the platform. We regret that the applicable conditions and possible additional costs were not sufficiently clear in this case.
Your comments are appreciated and will be taken into consideration as we continue improving our services.
Kind regards,
KW Team
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your review! We're delighted to hear you had a great experience. Your support means a lot to us, and we look forward to welcoming you again soon!
The KW Team
AVOID! — hidden mandatory charges!
Extremely disappointing and misleading experience. At pickup, Klass Wagen forced me to pay an additional €16.80 “Road Toll”, despite the car already having a valid Austrian vignette. I explicitly asked to refuse the charge and was told it was mandatory and I would not get the car otherwise.
Advertising one price and then imposing unavoidable charges at the counter is unacceptable. I would not rent from Klass Wagen again.
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Klass Wagen Austria
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear that you felt disappointed by the information provided at the time of pickup.
We would like to clarify that the Road Toll charge is not a duplicate charge for the Austrian motorway vignette. The fee relates to the road toll and administrative costs associated with the use of the vehicle on applicable toll roads during the rental period. The vehicle may already have a valid vignette, but this does not necessarily cover all applicable toll-related costs.
We understand your concern regarding the additional amount and appreciate that unexpected charges can be frustrating. Our aim is to ensure that all applicable rental conditions and optional or mandatory charges are communicated as clearly as possible before the rental is finalized.
If you believe the €16.80 charge was applied incorrectly in your particular case, we would be happy to review the rental agreement and payment details. Please contact our Customer Care team with your rental reference so we can investigate the matter further.
Kind regards,
Klass Wagen Customer Care
Odpowiedź od Klass Wagen Austria
Hi,
Thank you for your feedback, we are glad you liked our services! :)
We look forward to seeing you next time :)
The KW Team
Good value and welcoming staff
The attitude of the employees was great, but the pick-up from the airport was less so. Communication with the office over the phone was not the best. I recommend taking the insurance that the company provides and not other insurance, it is simpler, more understandable and there is someone responsible for you.4 stars for the poor communication at Vienna airport on the way to the rental, other than that, it was excellent.
7 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr.Yahni
Thank you for sharing your experience and for your kind words about our team. We are pleased to hear that, overall, you found our service excellent and good value.
We are sorry that the communication regarding your transfer from Vienna Airport did not meet your expectations. We appreciate your feedback and will take it into consideration as we continue improving the pick-up experience.
We hope to welcome you again in the future.
Kind regards,
KW Team
Es importante que se especifique que no…
Es importante que se especifique que no está en el aeropuerto y que trasladan a la oficina para recogerlo y lo más importante es el número de teléfono donde llamar para que sepan que estás ahí.
14 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Estimado cliente:
Muchas gracias por compartir su experiencia y por su valoración.
Lamentamos si no recibió con suficiente claridad toda la información necesaria sobre la recogida. Por lo general, el bono de confirmación indica que nuestra oficina se encuentra fuera del aeropuerto e incluye las instrucciones del servicio de traslado y el número de teléfono de contacto.
Agradecemos mucho su comentario, ya que nos ayuda a seguir mejorando la comunicación con nuestros clientes. Esperamos volver a recibirle en el futuro.
Atentamente,
KW Team
Great service and good cars
Great service and staff. The whole rental process was easy and they do not have any additional surprising costs at the pick-up, as other big rental companies. Also, they offer competitive prices and have good and new cars. I would rent a car with them again.
6 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Hello!
Thank you for your feedback! We are delighted to hear you had a pleasant experience and we look forward to welcoming you again soon! 🚗✨
The Klass Wagen Team
rezalet bir kiralama deneyimi.
rezalet bir kiralama deneyimi.
1. Ofisiniz havaalaninda degil, havaalanindan 20 dk uzaklikta ve shuttle var.
2. Araci geri getirirken yikatmak zorunlu diyor, yoksa masraf cikar diyor. Ya da sigorta satin al diyor. 10'larca araba kiraladim bugune kadar, ilk defa yikatma sarti gordum. Tatilde oto yikamacida mi gecirmem bekleniyor! Madem bir para alacaksin oto yikama parasi al. Resmen firsatcilik. ILK VE SON KEZDI.
12 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mr. GUNDUZ,
Thank you for sharing your feedback. We are sorry to hear that your rental experience did not meet your expectations.
Regarding the location, our rental station is not located directly inside the airport terminal. A complimentary shuttle service is provided between the airport and our station to facilitate the pick-up and return process.
As for the vehicle cleanliness, the applicable return conditions are part of the rental agreement and apply to customers renting under the standard conditions. The vehicle is expected to be returned in an appropriate condition, as received, and any applicable charges are based on the agreed rental conditions.
The purchase of optional protection is not mandatory and is separate from the standard vehicle return requirements. Customers are free to choose the rental option that best suits their needs.
We appreciate your feedback and regret that these conditions negatively affected your experience. We hope that our clarification helps explain the procedures applicable to the rental.
Kind regards,
ZCE
Not really at the airport
Good place but the office is located long distance from the airport
9 sierpnia 2026
Odpowiedź od Klass Wagen Austria
Dear Mikko,
Thank you for your feedback. We are glad to hear that you found our service good overall.
We understand that the location may feel less convenient as our office is not directly inside the airport terminal. However, our airport transfer service is available to transport customers between the airport and our rental station, making the pick-up and return process as convenient as possible.
We appreciate your feedback regarding the location and hope to welcome you again for a smooth rental experience.
Kind regards,
ZCE
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