Jet Recenzje 

4610
•
Wynik TrustScore: 2 na 5

1,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

After viewing the recent video showing what appears to be racial discrimination towards five men, I was genuinely shocked and disgusted. As someone who was actively considering booking with Jet2,... Zobacz więcej

Oceniono na 1 z 5

How obscene of Jet 2 to ‘hike up’ flight prices. We lost our return flight when Thomas Cook’s went into administration and quickly having to hunt round for another one. Whilst hoping we could get s re... Zobacz więcej

Oceniono na 4 z 5

Jet basically sells Walmart products but at a mark up (it's owned by Walmart). I ordered with them weekly for a few years because they delivered fresh and frozen groceries via FedEx or UPS, and it was... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Awful, the sheffield penistone road JET, is NOT owned or operated by JET, its independently owned. Tried to make a complaint, faced with emails and names i can not pronounce. a BMW left his car at the... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

1,9

Słaba

Wynik TrustScore: 2 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,9

Wszystkie recenzje

(4610)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Jet rocks.

Jet is a great place to shop. I've never had an issue with the site and the prices are very good. It's my number place to buy groceries online that's if I'm too lazy to go to the supermarket.

3 listopada 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hey there EpicMango, we love to hear that our customers enjoy the service that we offer. We all need things to make life a little easier and more convenient and if we are able to do that for our customers we are doing our jobs! -Tamara, Jet Head

Oceniono na 1 z 5

Do not buy from this company

Do not buy from this company, the product is not legit and their are not authorized to represent obagi and after their don't want to give your money back , never mind how their advertising one thing and when the product arrives e something missing , I called them to let their know and the product still there … OBAGI BLUE PEEL DO NOT BUY!

1 listopada 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

We apologize if you received a product that did not meet your standards. We never want our customers to feel like they received anything but the product they paid for in perfect condition. We do not allow counterfeit products to be sold on our site, so we would like to look further into this issue. We work closely with our merchants and will review any listings or products that do not meet our standards. If you could reach out to us directly we are open to further feedback and want to make sure you have been taken care of on your order. Our email is feedback@jet.com or by phone you can call 855-538-4323 at your earliest convenience.-Tamara, Jet Head

Oceniono na 1 z 5

Bait and switch

Bait and switch. Order made, was told to wait until order eta. Nothing came, contacted Jet and told National backorder. “Place an order for xxx and we will apply the balance”. XXX turned out to be TWICE THE PRICE. Order from eBay or amazon over these crooks. You’ve been warned!

30 października 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hello Raj, we apologize for your negative shopping experience. We never want our customers to go away feeling this way. We aim to be transparent if there are any issues with inventory or fulfillment and keep our customers updated. We would like to look further into your order and get you taken care of if you would like to reach out to us at your earliest convenience by email at feedback@jet.com.-Tamara, Jet Head

Oceniono na 1 z 5

Such incredibly horrible customer…

Such incredibly horrible customer service. Never buying from this site again.

27 października 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hello Emma, we truly apologize that you have had this negative experience. We never want our customers to feel this way after choosing to shop with us. We always aim to make things right and would love the opportunity to improve. If you could reach out to us at your earliest convenience by email to feedback@jet.com and mention this review we will promptly look into your experience and take any further feedback so we can get you taken care of. -Tamara, Jet Head

Oceniono na 5 z 5

Amazing!

Amazing!! I had ordered my niece's birthday gift through walmart, and a week before her party i get an e-mail saying they are returning my money and the product to their warehouse....with no explanation! So I'm left with less than a week to find a new gift. Ordered online through Jet, got 2 gifts for the price of the 1 from walmart, and they delivered it within 3 days of my order! And no, no express shipping, it was standard $3 shipping! Super impressed and excited to see my niece's reaction to her gifts! Thanks Jet.com!!!

24 października 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hey Audrey, we are thrilled to hear that you were able to receive your packages in time for your niece's birthday party! We understand those are big occasions and the fact that Jet was able to part of your family’s day is amazing. Thank you for taking the time to give us this generous review. We aim to provide you with a superior shopping experience, which happens to include fast shipping! We hope she enjoyed the gifts and we look forward to earning your business again in the future. -Tamara, Jet Head

Oceniono na 1 z 5

Needs a Lot of Work

I was really excited to see another marketplace that was an alternative to Amazon. The selection seems great, prices are really good and their shipping rates are great. I placed an order for an appliance repair part, automatically received an unexpected coupon that was applied to my total and spent much less than I would have anywhere else. Even though the price was great and shipping was quick, the item I received was terrible-- used, unpackaged, and stained with rust.

I went on their site to resolve the issue and saw that unlike Amazon, Ebay or other marketplaces with third-party sellers, there is no way to contact the sellers. I cannot view anything about the seller, leave or read feedback, contact or report the seller, etc. My only option is to return the item. This means that sellers like this will continue to sell used or poor merchandise because there are zero checks in place.

I actually shocked that such a large marketplace has no features of a marketplace. When you have third-party sellers, you have to anticipate that this sort of thing will happen and have systems in place to quickly weed them out of your system. If buyers cannot contact the sellers, review the sellers or address an issue, then you are perpetrating the sale of garbage on your site. I will not be shopping here until they figure out a better system.

19 października 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hey Lauren, we truly appreciate your kind feedback about our selection, prices, and shipping rates. We apologize that you received a product that was not up to the standard we expect from our merchants. We never want our customers to feel this way after ordering with us. Rest assured that we will always take care of our customers in these instances. We do not allow any refurbished or used items to be sold on our web site and we would love to look further into this issue for you. We have an entire department dedicated to reviewing this type of incident and holding merchants accountable. Please reach out to us at your earliest convenience at feedback@jet.com or 855-538-4323 so we can get you taken care of. -Tamara, Jet Head

Oceniono na 1 z 5

Jet was my choice when Amazon started…

Jet was my choice when Amazon started to raise their prices. Jet has been a disappointment a best. Customer service is REALLY rude, I was shocked. Orders are often late if they come at all. I have been charged for products that never came. Products also come damaged quite often, the packaging department needs training. I still use them on occasion hoping it will improve, so far, same issues. I don't bother calling or emailing customer service as to their attitude. Just write it off and not ruin my day. Hopefully you will have a better experience.

7 października 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hello Jay, thank you for taking the time to provide this valuable feedback. This is never the experience we want our customers to have when ordering from our company. We take customer service very seriously and apologize for any negative interactions you have had in the past. We would love an opportunity to look further into the issues that you mention. We aim for you to receive your items in perfect condition and would like to alert our warehouses or carriers on processes for improvement on any specific items you have ordered. We do not want you to pay for anything that you have not received or that was not of good quality. Please reach out to feedback@jet.com and mention this review for further assistance at your earliest convenience. -Tamara, Jet Head

Oceniono na 5 z 5

I just received my greenhouse I ordered…

I just received my greenhouse I ordered from you. Wonderful product! It even arrived 3 days early. Jet made for a very easy, uncomplicated order.

26 września 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hey Cindy! We're thrilled to know that you love the greenhouse you purchased. Our customers deserve the best of the best and we hope to see you shopping with us again sometime! If you have additional feedback to provide in the future, you can reach out to feedback@jet.com at anytime. We're available 24 hours a day, 7 days a week!

Oceniono na 4 z 5

I AM A SENIOR IN MY 70'S AND HAVE…

I AM A SENIOR IN MY 70'S AND HAVE SHOPPED WITH JET FOR SOME TIME. I CAN HONESTLY SAY THE CUSTOMER SERVICE WAS GREAT. THE FOOD GOOD. GOOD SELECTION. PRICES REASONABLE. AFTER 3 DIFFERENT ORDERS NOT ARRIVING ON TIME (TWO DO TO WEATHER WHICH IS UNDERSTANDABLE) THE ORDERS HAD TO BE CANCELLED AND REORDERED. HOWEVER FEDEX LEFT THE LATE DELIVERYS ON MY PORCH WHICH HAD TO GO OUT IN THE TRASH DUE TO PERISHABLES . I HATED THROWING OUT FOOD.IT WAS VERY FRUSTRATING AND JET APOLOGIZED . I'M SAD TO SEE THEM STOP DELIVERY OF FRESH FOODS. IT WAS VERY CONVENIENT AS I DONT DRIVE. I HAVE SINCE STOPPED MY PURHASES WITH JET AND NOW ORDER FROM GIANT. SORRY TO SEE YOU GO JET. HOPE YOU GO BACK TO FRESH GROCERY DELIVERY SOMEDAY. SINCERELY MRS. M. FROM PHILLY.

14 września 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hello Virginia, thank you so much for taking the time to give us that review! We always appreciate hearing from our members.
We understand your disappointment with fresh deliveries no longer being available in your area. We're making improvements to the packaging and exploring new delivery options. For this reason, we've reduced the delivery area while we test out new techniques. Our goal to make sure every member has the best experience as possible. Our Jet heads are always here and ready to help, so reach out anytime at feedback@jet.com or 855-538-4323.- Lyndie, Jet Head.

Oceniono na 4 z 5

Jet basically sells Walmart products…

Jet basically sells Walmart products but at a mark up (it's owned by Walmart). I ordered with them weekly for a few years because they delivered fresh and frozen groceries via FedEx or UPS, and it was hugely convenient, with the occasional broken egg or missing item. But last week they stopped shipping perishables completely (at least to the DC area), so there are zero reasons for me to shop there anymore. Instead I'll use my other go-tos like Target.com, Insta, Amazon Fresh, and FreshDirect. I'll miss Jet; it was nice while it lasted.

9 września 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hello Noel, thank you for being a great customer and providing feedback. We do understand the frustration of fresh grocery items no longer being available in your area. We are in the process of improving how we package, ship, and work with carriers. We cannot guarantee that your area will be included, but once our service is perfected we may expand again in the future. If you have any further questions or concerns we are always happy to assist you. Our friendly Jet Heads are available 24/7. Send an email to feedback@jet.com at your earliest convenience. -Tamara, Jet Head

Oceniono na 1 z 5

I've been buying from Jet for 2-3 …

I've been buying from Jet for 2-3 years with never a problem, I don't know what has happened to your company in the last year, it's like they don't care. I'm no longer a Jet fan, and have decided I'll never buy anything from them again.

9 września 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hello, thank you for taking the time to provide feedback for us. We aim to provide a wonderful and unique shopping experience and never want our customers to go away from an interaction with us feeling negatively. Your feedback can help us to improve and we would love for you to reach out to us directly so we can further assist you or pass along any suggestions you might have. If you would email us directly at feedback@jet.com at your earliest convenience. -Tamara, Jet Head

Oceniono na 5 z 5

Everyone Needs To Go Purple!!!

Jet.com is exceptionally the best online store to buy groceries that I have found. I have searched everywhere online for a store that would ship and deliver sodas right to my door- without a expensive membership price, or extremely ridiculous price period for soda-
as well as other products- finally I found a home with Jet!

When a shipment ends up damaged like one of my packages did, Jet answered my email in a very quick time measure. They stayed on it for several hours, and totally made everything right! I feel proud to be a costumer of Jet. They're a awesome company, with exceptional products-

Thanks Garrett, Lyndie, and Lisa!!! Y'all are awesome!!!

Yes, I had to give thanks for their job well done!

Two thumbs up and five stars for THE JET HEADS!!! LOVE YOU GUYS!!!

31 sierpnia 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hey Virginia! We're thrilled to know that you enjoy shopping purple and that you're able to find the soda you want and love! We want nothing more than to provide you with a stellar experience from beginning to end. We can't wait to see you shopping with us again soon! -Ashley, Jet Head.

Oceniono na 1 z 5

Sold me defective tires and customer service was rude

So I had recently baught 4 brand new size 18 inch tires. My sister told me about jet.con from when she ordered tires. I normally pay well over 1,000.00 for my tires b.c they are 18inche tires.

Long story short, I got the tires put on and the last 3 days my tire has been flat every morning I go out to my truck. Soni asked my sister and she said her back tire kept going flat, but figured it might have been something with her rim until talking to me.

So I contacted customer service and they said i would have to take the tire off and send it back before processing a refund. I said ok not a problem. But how the he'll am I going to take the tire off and send it back? Leave my car sitting on jacks with only 3 tires on it. Now my truck is a Lincoln navigator and I have 4 children in my home and would absolutely not feel comfortable leaving it sitting on jacks waiting a refund then to find a tire to match.

STAY AWAY FROM JET.COM !!! When they say it's to good to be true....WELL IT IS.

29 sierpnia 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hi Michael, thanks for taking the time to provide us with your feedback and recent experience. We're sorry to hear that that the tire you ordered went flat. This is not the normal Jet experience and certainly not the experience we want you to have with us. We'd love the opportunity to look into this further and hopefully provide you with a proper resolution moving forward. Please send an email to feedback@jet.com mentioning this review at your earliest convenience to better assist. -Ashley, Jet Head.

Oceniono na 1 z 5

Completely damaged package

Hi,

I’m leaving a review because I’m extremely upset and disappointed with my jet.com delivery. I’ve had many bad deliveries with Jet but this is just too much:
package arrived completely leaking of detergent that was inside. All the items inside were destroyed and they had to be thrown out. I spent the whole morning cleaning up the detergent that had leaked out on my hardwood floor and in the garbage room- all of which made me 30 min late to work. Not a great way to start a Monday morning for sure. In addition I had to use my own cleaning supplies and paper towels to clean up this mess. I’m rarely the person to leave a review of a negative experience but this makes me rethink that. This is definitely the last time I order cleaning supplies from Jet.com. Save yourself the pain

27 sierpnia 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Hello and thank you for taking the time to leave your feedback regarding the delivery of your most recent order of cleaning supplies. It sounds like it was quite the mess for you and we would love the opportunity to do what we can to make this right, so at your earliest convenience please send us an email to feedback@jet.com. - Suzanne, Jet Head

Oceniono na 1 z 5

AVOID JET.COM

AVOID JET.COM. I wish I had read the reviews BEFORE buying from jet.com. avoid at all cost..save your money, time spent trying to get customer service and your frustration!!!! Just stupid.... lesson learned!!!

23 sierpnia 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

B. C., thank you for sharing your experience with shopping on Jet.com. What you've said is definitely concerning and we would like to learn more about what happened. At your earliest convenience, please send us an email to feedback@jet.com. - Chris, Jet Head

Oceniono na 1 z 5

I do not recommend shopping with…

I do not recommend shopping with Jet.com

When I received my order from Jet the box was untaped, and when I opened it, they had sent the wrong product. I don't mean the wrong color, it was a product from a different manufacurer. They do not verify the item is correct before shipping.

I assume they did not have the correct product on hand.

And then they said they do not have an exchange program. I dont want an exchange, I just want the product I ordered.

19 sierpnia 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Pat, Thank you for taking the time to provide us with your feedback concerning your recent order experience. We are sorry to hear you were shipped the wrong item! Please reach out to us at your earliest convenience to investigate this issue and make this right with you Either give us a call at 1 (855) 538-4323 or send us an email to feedback@jet.com. - Suzanne, Jet Head

Oceniono na 1 z 5

Just go to Amazon people

Just go to Amazon people. Something came up where I needed to cancel an order and all I can get is "there is nothing we can do, it is a system thing". Order hasn't been shipped so it would be the easiest thing in the world to stop it right???? Nope, only with Amazon and every other retailer can this happen but not with Jet.....because it is a con! Said I needed to get shipping labels from them to send back when they arrive.....OK get me the labels then...."Yah we can't do that either because our system won't let us until it ships" Such BS, I work in IT and yet this can also be done very easily they are just unwilling to do so. And of course you can't speak with a supervisor either, you just get hung up on! Joke

6 sierpnia 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Thank you for taking the time to provide this feedback, we always want to know where we need to improve our processes. We never want to hear that members are having poor experiences. We would like to take a further look into this for you to see where we can help. If you have the time to reach out to us at feedback@jet.com we will get your account verified and work with you to make things right. Our friendly Jet Heads are here for you 24/7. Contact us by the email feedback@jet.com or by phone 855-538-4323.-Tamara, Jet Head

Oceniono na 5 z 5

Shipped them back an item and I was…

Shipped them back an item and I was credited before they even received it. Given the weeks i have been waiting for GILT refund, jet's policy is appreciated!

3 sierpnia 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

We appreciate you taking the time to give us this awesome feedback. Nothing makes us happier than to hear that our members are having a great shopping experience! Let us know if you need further assistance or have questions in the future. Our friendly Jet Heads are available 24/7 by email at feedback@jet.com or phone 855-538-4323. -Tamara, Jet Head

Oceniono na 5 z 5

Great prices, fast shipping!

This past week I placed my very first order on Jet. The morning after I placed it the package was at my door! LESS THAN 24 HOURS LATER!! I am seriously so impressed that I am going to use Jet for all of my online shopping needs. The prices are actually really great too. Lastly, I just saw that you can order groceries! This could potentially change my life. I'm absolutely blown away by this site! I am about to do a grocery order so I will update my post in a few days after I receive that!

31 lipca 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

We are happy that our "Jet' speedy delivery has blown your socks off! Thank you for leaving this kind review and becoming part of our purple family. We love nothing more than hearing that your experience with us has been stellar. If you need assistance in the future or would like to offer feedback, feel free to reach out to our friendly Jet heads who are available to you 24/7 by email at feedback@jet.com or call us at 855-538-4323.-Tamara, Jet Head

Oceniono na 3 z 5

Good prices are not worth the headaches

I've been ordering food and supplies for mom for over a year. I'm ready to give up. There is nothing wrong with the products, and prices are great. It's everything else. Stock is inconsistent (it would be great to order the same item every time without searching through 100 different listings because my original one is no longer available). Their Easy Reorder tab is a joke - where are my previously ordered items? (not "out of stock" or "unavailable", simply missing). They do not bag chemicals (a few months ago toilet cleaner cracked and soaked a box, thankfully it did not contaminate all the other items - BAG YOUR LIQUIDS, PEOPLE). The price per unit is inaccurate - i use this a lot to buy bulk items, but when i started doing the math, their calcs are way off. Anyway, i'm trying out Walmart this month - similar prices, more choices, hopefully fewer headaches.

31 lipca 2018
Opinia niezależna
Logo Jet

Odpowiedź od Jet

Thank you so much for much for taking time to submit this feedback for us to review. We are so sorry to hear that this is a source of frustration for you in the ordering process. We aim to make the ordering process as simple as possible and we will pass along this feedback to the proper department that can look into these site issues. We also aim to make each order right for our members. So anytime you have an issue with how a product is packaged or if it arrives damaged, do not hesitate to reach out to us for assistance. Our friendly Jet heads are available for assistance 24/7 at the email feedback@jet.com or you can call us at 855-538-4323. Again, we apologize for the experience you have had up to this point. Feel free to reach out to us and we will promptly make things right. -Tamara, Jet Head

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