As per usual I had forgotten to send suits to dry cleaner ahead of another busy week. After a quick scroll online I found Ihateironing.com. The app was slick, and suits were picked up an hour af... Zobacz więcej
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This service is impeccable. Washing is returned clean,fresh-smelling, neatly folded, carefully packed with lining of tissue paper on top and bottom of the laundry. The drivers arrive promptly, the ap... Zobacz więcej
Excellent dry cleaning, washing and repair service. I'm always shocked by how quickly they can collect and deliver, and the service is very seamless. I love that I can book collections by replying by... Zobacz więcej
Be weary & check your bank details once payment has gone through- they will take money off your account not perform the service and keep the money unless you specifically ask for your money back for a... Zobacz więcej
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Informacje dotyczące firmy
Informacje o ihateironing
Napisane przez firmę
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Dane kontaktowe
3Space International House, SW9 7QE, London, Zjednoczone Królestwo
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,4
Doskonała
6 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ihateironing have literally changed my life!!
Ihateironing have literally changed my life!! Their service is absolutely faultless and absolutely everyone who I have had dealings with in the company are warm, friendly and helpful.
The quality of the service is excellent. I wont look back.
12 stycznia 2026
Odpowiedź od ihateironing
Hello Annelise,
Thank you for sharing your experience with our service. We’re thrilled to hear that our service has made such a positive difference for you. It’s wonderful to know you have received friendly and helpful support from our team, and that we have met the high quality standards we set for ourselves.
Your support means the world to us, and we look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Honestly
Honestly? I would use them to do my laundry every single day. I can’t recommend them more. Everything is delivered pristine, they are really careful with all the clothes, no matter the brand. It’s love at first wash.
12 stycznia 2026
Odpowiedź od ihateironing
Hello Karen,
Thank you so much for your kind words. We’re delighted to hear that our team’s care, attention to detail, and pristine cleans have met your expectations. Ensuring your satisfaction is always our top priority.
Your feedback truly means the world to us, and we look forward to continuing to serve you.
Best wishes,
Saf
IHI Customer Care
Do not use for wedding dresses!
ihateironing advertises that they do wedding dress dry cleaning. They are competitively priced (ie. not cheap but average/expected). They collected my dress in a garment bag with the nice heavy duty velvet coat hanger. ihateironing indicated that they do not accept ANY LIABILITY for issues with dry cleaning the dress. This is not market practice for wedding dress dry cleaners and as such, I asked for my dress to be returned. I would find another service. I just received my wedding dress back in an ihateironing bag - all scrunched up and thrown in with total disregard. I found it disrespectful and rude. I will never use ihateironing given this service level for my wedding dress dry cleaning and anything else, if this is what I am to expect.
13 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Dear Melanie,
We are deeply sorry to hear about your recent experience. This does not reflect the standard of service we hold ourselves to, and we sincerely regret the disappointment and any distress caused.
Please be assured that we take your comments very seriously. Our dedicated Quality Assurance Manager has already reached out to you to thoroughly investigate the matter and ensure that your concerns are fully addressed.
In the meantime, we thank you for your invaluable feedback and remain committed to maintaining the high standards of service we set for ourselves across all aspects of the business.
Best regards,
IHI Customer Care
An absolute joke of a company
An absolute joke of a company. I had two decent experiences with them a couple years ago (never involving clothes altering though), then made the mistake of using them again last November
They fixed my first coat but used a narrower zipper down the front, so it is now quite tight-fitting. But at least the replacement of a couple other zippers on it went well. These were mainly still functional zippers I requested to be replaced from plastic ones to more durable metal ones, seeing as one was already broken. I requested all removed parts to be returned to me along with my fixed coat. Instead, ihateironing apparently lost them at one of their tailors' offices because to this day, two months later, I still don't have them back after being lead on and getting promises they will be retrieved for weeks. Now all of a sudden it is "If I don't hear back from the Operations team by tomorrow, I can't do anything else to solve this" and a notice that my account will be credited with a certain amount of money. To be used on any future services done by ihateironing, of course... thanks, but no thanks - you can't seriously expect me to use your company again
Also, what was this nonsense about an identical coat (which I also requested to have the zippers replaced on - yes, literally the same work you did on the first one, on the very same model coat(!!!)) not being able to be done? Where is the logic in that? Supposedly, you couldn't wash my coat and therefore couldn't proceed with the zipper replacements - interesting, truly, considering I have been washing it regularly for several years! Also, as mentioned - why then (more or less successfully) complete the alterations on what was literally the same model coat earlier?!?!
I have also been promised that (since the alterations on the second coat were not done, as an alternative) ihateironing would at least order the requested replacement zippers for the second coat so I can have them replaced elsewhere (seeing as ihateironing themselves were unwilling, unable, both, whatever, to do so). Which of course never was done though - yet another empty promise
And let's not forget the failure to update me on not just one, but two collection timeslots, so on one day, I waited 60 minutes in vain and on another day 90 minutes
Also, somebody in the call centre once hung up on me right after telling me I need to phone the courier instead - this was right after the courier failed to return the lost items (along with the first coat, which he did return) and had told me he had no information on the lost parts' whereabouts
Again, thanks for nothing and I hope your customers treat you just as you treat them
Edit: I just tried to submit additional information via some email I received on 16 January, but it is telling me "You can't submit additional information - deadline has passed"
Please get back to me and send the request again since I won't be sharing personal details here on Trustpilot
2 listopada 2025
Opinia niezależna
Odpowiedź od ihateironing
Good afternoon,
We are very sorry to hear about the issues encountered during your most recent order. This does not reflect the service we strive to deliver, and we will take immediate steps to address and resolve the concerns you’ve raised.
Unfortunately, we are unable to locate your account using the information provided. Please could you kindly provide your order number so we can promptly escalate this matter.
In the meantime, thank you for your cooperation and patience while we work to make this right. While we remain dedicated to making the necessary improvements to our service, we recognise that this has shaken your trust, and for that we genuinely apologise.
Best regards,
IHI Customer Care
Friendly, fast, and efficient- great service
I hate ironing have always provided a friendly, fast, and efficient service. Their communication is excellent; their app is easy to use; and their care and attention excellent. Couldn’t be more pleased!
13 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello David,
Thank you for taking the time to review our service. It’s wonderful to know that your experience has met your expectations and that you’ve been pleased with our friendly, efficient service, attentive customer care, and convenient app.
Your convenience and satisfaction remain our priority. Your kind feedback truly means a great deal to us, and we look forward to continuing to provide you with the high standard of service you have come to expect.
Warm regards,
Saf
IHI Customer Care
Odpowiedź od ihateironing
Hello Imogen,
Thank you for your kind words. We’re delighted to hear that you received excellent customer service. We hold ourselves to high standards across all aspects of the business, so we truly appreciate your feedback and support.
We look forward to seeing you soon for your next collection.
Many thanks,
Saf
IHI Customer Care
Excellent dry cleaning company
Excellent dry cleaning company with pick
up and delivery available and very fast turnaround if you need it , the website is easy to
navigate and I only had one issue which they resolved immediately . Can highly
recommend
12 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Nicola,
Thank you for taking the time to share your experience with our service. We’re delighted to hear that you’ve been pleased with the quality of our dry cleaning, our prompt turnaround options, and the support provided by our customer care team.
Your recommendation and support truly mean a great deal to us, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
I use the company every week
I use the company every week. It’s a really convenient service where you can book online, often on the same day and have your washing turned around in 2 days. They fold everything and often sort it by type which makes putting it away really easy. The only thing I’d say is they are very inconsistent with their pick up and drop off times. Often they text asking to come early to collect my orders and I reply no. The driver almost always comes early anyway. Although they will come back later if you ask it’s very inconvenient when you’re in the middle of something and you’ve already book an agreed time. I’ve been using them for probably a year though and only once have they not delivered on the day the said the would so they’re very consistent for days, just not times
11 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Dear Antonia,
Firstly, thank you for taking the time to share your feedback and for using our service so regularly. We’re pleased to hear that you’ve been satisfied with the convenience of our online booking, prompt turnaround, and the care taken with your laundry.
We do, however, sincerely apologise for the inconvenience caused by the collection and delivery timing issues you’ve experienced. This is certainly not the experience we aim to provide, and we take your comments seriously.
Unfortunately, we are unable to locate your account based on the information provided. Could you kindly share your order details so we can investigate this further and address the concerns raised?
Thank you again for your honest feedback and continued support. We remain committed to making the necessary improvements to our service and look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
Very efficient service
Very efficient service. Their customer relationship is to the point. I think the shirts price got up recently but it's NYC.
9 stycznia 2026
Odpowiedź od ihateironing
Hello Seb,
Thank you for sharing your experience with our service. We’re delighted to hear that you are satisfied with the convenience of our prompt service and the customer care support you’ve received.
We continue to work hard to ensure our prices are fair and truly appreciate your support. We look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Great service with care
Great service with care.
They also did a fantastic job repairing trousers I thought were lost.
8 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Emmanuelle,
Thank you for sharing your experience with our service. We appreciate your feedback and are delighted that you were satisfied with our standard of quality and care, and that we could repair and restore your trousers.
Your satisfaction is our priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Terrific
Terrific. High quality, friendly, and backed up with a cool app that makes pick up and delivery very straightforward. I’ve been using ihateironing for 6 months now so I can attest to their consistency. All round, highly recommended. Rob
9 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Rob,
Thank you for your kind feedback. We’re delighted to hear that our high quality standards, friendly team, and easy-to-use app have met your expectations. We are so pleased that our consistency over the past six months has earned your recommendation.
We truly appreciate your support and look forward to continuing to deliver the high standard of service you have come to expect.
Kind regards,
Saf
IHI Customer Care
Not satisfied
Some clothes come back with discoloration or with the fabric quality worsened. Other clients’ items (such as small towels, socks) misplaced in my bundle.
Towels and bedding don’t smell fresh as if no fabric softener has been used.
10 grudnia 2025
Opinia niezależna
Odpowiedź od ihateironing
Dear MG,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your order did not meet the high quality standards we set for ourselves, and that you rightly expect from us.
Unfortunately, we’re unable to locate your account based on the information provided. We would be grateful if you could please get in touch with us at info@ihateironing.com so that we can promptly investigate and resolve the issues raised.
We look forward to hearing from you and putting this right.
Kind regards,
IHI Customer Care
I am so pleased with this service
I am so pleased with this service. I’m in awe of how they were able to launder a linen top and remove a stain. I seriously tried everything. Prices are competitive and management are a pleasure to deal with.
7 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Nicole,
Thank you for your kind words. We are delighted to hear that you are satisfied with the standard of our cleaning and the removal of even the most stubborn stains. It’s wonderful to know that you’ve found our prices fair and our customer care a pleasure to deal with.
Your support means the world to us, and we look forward to continuing to serve you.
Best wishes,
Saf
IHI Customer Care
Odpowiedź od ihateironing
Hello Rita,
Thank you for reviewing our service. We are so pleased that our reliable, prompt, and professional service has earned your five star rating.
We truly appreciate your support and look forward to continuing to provide you with the high standard of service you have come to expect.
Best regards,
Saf
IHI Customer Care
Odpowiedź od ihateironing
Hello James,
Thank you for taking the time to share your experience with our service. It’s wonderful to know that you’ve received an efficient and friendly service.
Your satisfaction and convenience remain our priority, and we look forward to seeing you for your next collection soon.
Kindest regards,
Saf
IHI Customer Care
Your easiest dry-cleaning decision ever!
This company has an app so Easy to use and user friendly. Their service is fast and so reliable and overall affordable for a door to door service with no hassle. It won’t cost you more than going to your dry cleaner next door and their service is professional and of high quality. Try it, you won’t be disappointed!
7 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Estelle,
Thank you for your kind words. We’re delighted to hear how easy you’ve found our app to use and that our door to door service has been both reliable and good value for money.
Providing a professional, high quality service without the hassle is exactly what we aim for, so we truly appreciate your feedback and recommendation.
We look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
A fantastic service
A fantastic service! Booking is easy, and collections and deliveries are always on time. The laundry (I use it mainly for bed linen) is always delivered beautifully washed, ironed and folded.
I recommend without hesitation.
5 stycznia 2026
Odpowiedź od ihateironing
Hello Caroline,
Thank you for your lovely feedback. We’re thrilled to hear how pleased you are with the quality of your bed linen cleaning and the reliability of our collections and deliveries.
Your recommendation means the world to us and we truly appreciate you taking the time to share your experience.
We look forward to seeing you for your next collection soon.
Kind regards,
Saf
IHI Customer Care
I had a seal shaped pillow I needed…
I had a seal shaped pillow I needed washed and wasn’t sure this was doable but they assisted me and everything went super smooth.
5 stycznia 2026
Odpowiedź od ihateironing
Good afternoon,
Thank you for taking the time to share your experience with our service. We are delighted to hear that you were satisfied with the care taken of your unusually shaped pillow, as well as the support provided by our customer care team to ensure a seamless process.
We look forward to seeing you soon for your next collection and providing you with the level of service you have come to expect from us.
Kindest regards,
Saf
IHI Customer Care
Excellent service and attention to…
Excellent service and attention to customers needs thrilled about this service.
5 stycznia 2026
Odpowiedź od ihateironing
Good afternoon,
Thank you for your kind words. It’s wonderful to know that the service you received has met your expectations. Your satisfaction remains our priority.
We truly appreciate your support and look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Efficient and never let me down
6 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Rachel,
Thank you for sharing your experience with our service. We’re so pleased that our efficiency and reliability have earned your five star rating.
We truly appreciate your support and look forward to seeing you soon for your next collection.
Many thanks,
Saf
IHI Customer Care
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