As per usual I had forgotten to send suits to dry cleaner ahead of another busy week. After a quick scroll online I found Ihateironing.com. The app was slick, and suits were picked up an hour af... Zobacz więcej
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Zobacz, co mówią recenzenci
This service is impeccable. Washing is returned clean,fresh-smelling, neatly folded, carefully packed with lining of tissue paper on top and bottom of the laundry. The drivers arrive promptly, the ap... Zobacz więcej
Excellent dry cleaning, washing and repair service. I'm always shocked by how quickly they can collect and deliver, and the service is very seamless. I love that I can book collections by replying by... Zobacz więcej
Be weary & check your bank details once payment has gone through- they will take money off your account not perform the service and keep the money unless you specifically ask for your money back for a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o ihateironing
Napisane przez firmę
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Dane kontaktowe
3Space International House, SW9 7QE, London, Zjednoczone Królestwo
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4,4
Doskonała
6 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No more ihateironing
I've been using Ihateironing for @10 years. In the past 6 months the service has deteriorated and it's not about the ironing! I get a text to say that the driver will arrive in the slot I requested - fine. I get a text to say he has arrived, straight away followed by the buzz on the intercom and I let him in within 1 minute. He collects/delivers.
Then I find an email sent at EXACTLY the same time as the SMS to say 'we couldn't reach you, blah blah blah. We'll have to move on". Despite complaining about this several times nothing has been done and either it is automatically generated or the driver is sending it whilst buzzing on the intercom. Either way this is too much hassle for the service and considering we have had genuine problems, it's like the boy who cried wolf every time. So goodbye.
6 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Dear T,
We sincerely apologise for the recent collection and delivery issues you encountered. This is not the standard of service we strive for, and we are very sorry we let you down.
Unfortunately, we are unable to locate your account based on the information provided. Could you kindly provide details of your order so we can thoroughly investigate and address the concerns raised?
We fully understand and sincerely regret that this has shaken your trust in our service. Please be assured that we remain dedicated to restoring your confidence and maintaining the high standard of service we set for ourselves across all aspects of the business, and that you rightfully expect from us.
Best regards,
IHI Customer Care
This is a fabulous service
This is a fabulous service. Sheets and shirts laundered perfectly and dry cleaning top notch. Don’t know where I would be without them!
5 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Della,
Thank you for your kind words. We’re thrilled to hear that your sheets and shirts were laundered to perfection and that our dry cleaning service met your expectations.
It’s wonderful to know our service has made a difference for you, and we look forward to continuing to provide you with the convenient, high quality care you have come to expect from us.
Best wishes,
Saf
IHI Customer Care
I was charged for services not…
I was charged for services not rendered. 3 additional drycleaned pants that were supposed to be laundered but clearly neither took place. I did receive the dirty pieces on hangers and charged a fee for each.
31 grudnia 2025
Opinia niezależna
Odpowiedź od ihateironing
Dear Z,
We are very sorry to hear about the recent issues you encountered with our service. The concerns you have raised fall far below our usual high standards, and we sincerely apologise for letting you down.
Unfortunately, we are unable to locate your account based on the information provided. Could you please contact our Customer Care Team at info@ihateironing.com? We are committed to thoroughly investigating this matter and taking immediate steps to address your concerns.
In the meantime, thank you for your invaluable feedback and patience throughout the resolution process. We remain fully committed to improving our service.
Best regards,
IHI Customer Care
Great Service
Prompt, efficient service and a friendly team. Highly recommend the team, they are professional with competitive rates.
3 stycznia 2026
Odpowiedź od ihateironing
Hello SY,
Thank you for taking the time to review our service. We’re so pleased that our prompt turnaround, friendly team, and fair pricing have earned your high recommendation.
Your satisfaction and convenience remain our priority, and we look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Service is excellent
Service is excellent. They collect and deliver on time, and are very polite.
2 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Sophie,
Thank you for your kind feedback. We set high standards for ourselves across all aspects of our service, so it’s wonderful to know you’ve had an excellent experience with us.
We truly appreciate your support and look forward to continuing to serve you.
Kindest regards,
Saf
IHI Customer Care
Avoid ihateironing at All Costs
Avoid ihateironing at all costs and go direct. Destroyed two brand new made-to-measure trousers. Ignored cleaning instructions. Careless handling. $600 loss. Had to repurchase the trousers out of pocket. Nearly two months of excuses and delay. Had to chase them constantly just to get basic responses. Refused to reimburse me despite clear fault. Proposed ridiculous fixes like trying to “stretch” heat-damaged trousers back into shape. Even suggested I send other trousers so they could take measurements instead of accepting responsibility. Refused to provide insurance details so I could submit a claim. Refused to identify which dry cleaner actually handled my garments, hiding behind vague and misapplied UK privacy claims meant to protect consumers. This is not a cleaning company. It is an app-based delivery middleman. They outsource the work, take your money, and disappear the moment something goes wrong. When your clothes are damaged, there is no transparency, no insurer, and no accountable party. Read the other reviews and heed the warnings. Have never had an experience like this with a legitimate dry cleaner. Cut out the middleman. Go directly to an actual cleaner who stands behind their work. Avoid ihateironing entirely.
2 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Dear Christopher,
We are deeply sorry to hear about your recent experience with our service. We set high standards for ourselves across all aspects of the business, and we truly regret falling short of these, as well as the expectations you rightfully have of us.
Your feedback is immensely valuable to us, and we want to assure you that we take such matters very seriously. We take full responsibility for the damage caused, and your case has been escalated to our dedicated Quality Assurance Manager, who has already reached out to you and confirmed a full reimbursement for the affected items.
While we remain committed to making the necessary improvements to our service, we recognise that this experience has shaken your trust, and for that, we genuinely apologise.
Best regards,
IHI Customer Care
Service washes - good experience
I had a really good experience with ihateironing.com. Their service wash option was a lifesaver when I was displaced from home due to a ceiling leak and living out of hotels. Having laundry taken care of during that time made a genuinely stressful situation much easier.
The process was simple and reliable, and the delivery driver was really nice, which I appreciated more than I expected. Everything came back clean, fresh, and neatly folded, right on time.
I would definitely recommend them if you are in a similar position, or if you have just had a baby, just returned from holiday with lots of washing to do, or simply hate doing the washing.
24 listopada 2025
Odpowiedź od ihateironing
Hello Sarah,
Thank you for taking the time to share your experience with our Service Wash. We’re so pleased to hear that our convenient collection and delivery helped make a stressful situation much easier, and that your items arrived clean, fresh, and neatly folded to your satisfaction.
It’s wonderful to know that our reliable process and friendly delivery team made a positive difference. Your recommendation means the world to us, and we look forward to seeing you soon, whenever you need us next.
Best wishes,
Saf
IHI Customer Care
Horrendous customer/delivery/compensation service- EC1
Horrendous customer service, compensation service, and delivery service.
Tl:dr: lost half of my orders... it took 20+ emails, 10 phone calls and countless back and forth for them even to agree to compensate
Firstly, they tried to blame it on a 3rd party unrelated to this process (the instruction was to deliver the order in person and not leave it with the concierge).
Secondly, it has been nearly 15 days, and there is still no resolution.
Thirdly, they didn't even offer the full amount of compensation due to "not having a receipt". Do people working there never receive clothes as presents? And, don't feel the need to replace the items because they were a gift from a loved one?
I would seriously avoid i-hate-irioning. I have been a loyal weekly customer for 4 years... ! They used to be such a good service!
19 grudnia 2025
Opinia niezależna
Odpowiedź od ihateironing
Dear S H,
We are very sorry to hear about the recent issues you encountered with our service. The concerns you have raised fall far below our usual high standards, and we deeply regret letting you down.
Unfortunately, we are unable to locate your account based on the information provided. Could you kindly provide details of your order so we can thoroughly investigate and take immediate steps to resolve the matter?
We sincerely apologise for shaking your trust in our service and remain dedicated to restoring your confidence while upholding the high standard of service you rightfully expect from us.
Best regards,
IHI Customer Care
Fast, efficient turnaround
I have used ihateironing for several years. Throughout it has given me a most efficient and pleasant service. The standard turnaround (24 hours) is just great
2 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Pauline,
Thank you for taking the time to share your feedback and for your continued support over the years. We’re delighted to hear that our efficient and pleasant service, along with our prompt turnaround, has consistently met your expectations.
Your convenience and satisfaction remain our priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
Incredible
Incredible, fast service. Absolutely reliable. I am a regular customer.
2 stycznia 2026
Opinia niezależna
Odpowiedź od ihateironing
Hello Lukas,
Thank you for your kind words. It’s wonderful to know that our prompt and reliable service has provided you with such a positive experience and earned your continued loyalty.
We look forward to continuing to provide you with the high standard of service you have come to expect from us.
Kindest regards,
Saf
IHI Customer Care
2 of 4 items were ruined
The experience from the beginning was weird- they kept texting that the driver was unable to find me hours after the items had been picked up. They continue to contact me when they are “in the neighborhood” but have never asked for feedback. Here’s the feedback: They shrunk two sweaters of mine significantly, rendering one completely unwearable and the other is definitely sized and shaped differently (not better) and was an investment piece. The dry cleaning itself for these two items and one shirt was over $100 and the items together are worth $1400. I have written to them to ask for replacement of the sweaters which are both less than 2 months old and will update if they do the right thing and pay for the items. I would not recommend this drycleaner in any capacity- do not fall for the convenience and modern setup.
1 grudnia 2025
Opinia niezależna
Odpowiedź od ihateironing
Dear Jessica,
Firstly, thank you for your feedback. We sincerely apologise for the issues you experienced with our service. This falls far below the high quality standards we set for ourselves, and we deeply regret letting you down.
If our customers are ever dissatisfied with the quality of work upon receiving a delivery, we arrange to re-collect the item for assessment and any necessary remedial work. We will continue to work closely with you throughout the remedial and resolution process and are fully dedicated to making things right.
In the meantime, we thank you for your patience and cooperation during this time. We understand that this has shaken your trust in our service, and for that, we are genuinely sorry.
Best regards,
IHI Customer Care
Odpowiedź od ihateironing
Hello Tracy,
Thank you for sharing your experience with our service. We’re delighted to hear that you’ve received brilliant service and that you’re pleased with the prompt turnaround and high quality of your bed linen cleaning.
Your convenience and satisfaction remain our top priority, and we look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
wonderful people
The people are really kind and helpful the service has changed my life thank you
31 grudnia 2025
Opinia niezależna
Odpowiedź od ihateironing
Hello Mrs Mullen,
Thank you so much for your wonderful feedback. We’re truly touched to hear that our team have been kind and helpful, and that our service has made such a positive difference for you.
Knowing that our service has genuinely improved your day-to-day life means the world to us.
We greatly appreciate your support and look forward to seeing you for your next collection soon.
Kind regards,
Saf
IHI Customer Care
Odpowiedź od ihateironing
Hello Daniel,
Thank you very much for your five star rating. We’re delighted to hear you received fantastic service with us and greatly appreciate your high recommendation.
We look forward to continuing to provide you with the high standard of quality you have come to expect.
Best regards,
Saf
IHI Customer Care
Fantastic Service & Affordable Prices
I downloaded this app back in June and have used ihateironing on a few occasions since. It's such a fabulous service. I've used the dry cleaning services several times and have just had my sofa cushion zip replaced. Fantastic customer service, affordable prices and its so convenient to have my order collected and returned on the date and time thats good for me!! Give them a try, you wont regret it.
29 grudnia 2025
Opinia niezależna
Odpowiedź od ihateironing
Hello Kelly,
Thank you for taking the time to share your experience with us over the past seven months. We’re delighted to hear that you’ve been pleased with our dry cleaning services, alterations, flexible collection and delivery slots, fair pricing, and customer care.
Your recommendation truly means the world to us. Your convenience and satisfaction remain our priority, and we look forward to continuing to serve you.
Best wishes,
Saf
IHI Customer Care
Odpowiedź od ihateironing
Hello Tatyana,
Thank you for taking the time to share your experience. We’re thrilled to hear that you found our laundry service both fast and efficient.
Your satisfaction is very important to us, and we look forward to taking care of your next collection soon.
Kind regards,
Saf
IHI Customer Care
My order was not collected, no call no show
My order was not collected. I waited in of course, there was zero communication and when attempting to reach customer service via chat you can only see that they will respond in ‘a few hours’ which is beyond useless. My washing machine is broken and I rearranged my day to be in for the collection and drop offs, now I’m left on NYE with no clean laundry and no opportunity to get it done before another bank holiday.
29 grudnia 2025
Opinia niezależna
Odpowiedź od ihateironing
Dear Remy,
We sincerely apologise that we were unable to collect your first order with us and truly regret letting you down in this way.
This is a very rare occurrence, and your case has been escalated to our dedicated Quality Assurance Manager, who has personally reached out to you to address your concerns and work towards a suitable resolution.
Best regards,
IHI Customer Care
Odpowiedź od ihateironing
Dear Mrs W,
Thank you for your kind words. We are so thrilled that the service you received earned your five star rating, and we’re delighted to know we have helped make life a little easier.
We truly appreciate your support and look forward to continuing to provide you with the high standard of service you have come to expect.
Best wishes,
Saf
IHI Customer Care
Odpowiedź od ihateironing
Hello Alex,
Thank you for taking the time to share your experience. We are so pleased that you are satisfied with our service and delighted to have earned your high recommendation.
Your kind words mean the world to us, and we look forward to seeing you for your next collection soon.
Kindest regards,
Saf
IHI Customer Care
False Advertising
False Advertising. They don't provide the services that they say that they will even after you CALL and speak to them directly.
27 grudnia 2025
Opinia niezależna
Odpowiedź od ihateironing
Dear Nicole,
We are very sorry for the disappointing experience you had with our service. To uphold the highest cleanliness standards and protect the well being of our team members, we were regrettably unable to process the items affected by pest exposure and sincerely apologise for letting you down.
We truly regret the frustration caused by the misinformation provided upon booking your order, and our dedicated Quality Assurance Manager has personally reached out to you to address your concerns.
Best regards,
IHI Customer Care
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