Hotspring Southwest & Wales Recenzje 

Very pleased with our new hot tub! Delivered and installed by top quality guys! All set up and features went through with Stuart. A great team of friendly professional people who went above and beyond. Thank you Stuart and Pav for everything you did for us!

The hot tub engineer was very professional and helpful. He explained all the procedures with the chemicals very well and explained if we need help to just give them a call

Kevin was patient and thorough- excellent service!

I'm really impressed with the service and responses from the Team .
I've had my Aria for over 4 years which has been trouble free. Consumables easy to purchase, yes some take longer as they ship from USA, but that's expected. You will never match the quality.
Recently had a technical issue with a part on back massager failing. Pawel, engineer was prompt, knowledgeable and efficient....and a credit to Hotspring. Thank you.

WARNING!! - do business with this company at your peril...

I don't normally write reviews, but I need to let people know about this company!

As a previous hot spring owner, we returned with every intention of buying another hot tub from this company.

However, despite paying £12,995 for a used tub (the 'Rolls Royce' is what we were told - & that it would be overhauled/refurbished 'like new'), the tub finally arrived with different coloured panels to what was ordered, because the 'originals' had been damaged. Several weeks later on the second attempt, delivery was made of an item that was frankly, in a completely sub standard condition. I subsequently cancelled the order on the same day (17/08/26) as I had lost confidence in the company & the product.

We were told there was a 28 day refund policy in place, but despite numerous phone calls & emails, I simply had no update/communication from the company whatsoever.

Fortunately, I had paid a deposit using a credit card for protection (& the main payment by bank transfer). Only after a threat of using the credit card company to raise a dispute, miraculously a 'Rebecca Collins' responded advising that payment had been returned to my credit card & my main payment was to follow....

Indeed, my deposit had been returned - but only what I paid on my credit card! However, the main payment at time of writing (& again, despite numerous emails/phone calls), still hasn't. Needless to say, there's been no response whatsoever to my emails...

I will hasten to add that we are now well outside of '28 days' (they've had all the money since the 20/07/26).

I have now involved the credit card company to formally reclaim the main payment under Section 75 of the Consumer Credit Act 1974 & the facts are quite damning.....

Please, don't make the same mistake that I did & whatever you do, don't believe a word this company tell you!!

Pros
Stuart our installer was excellent for our new free flow azure, was very knowledgeable, helpful and answered all questions we had.
Cons
Delivery took longer than first told, if told as long as it took may not have purchased, however, all seems good so far

Everyone was helpful polite and explained everything everything we neededvto know. Delivery was on time and jacuzzi was set up quickly and we were shown how to maintain it safely. Would highly recommend Hotspring 🙂 Products and the staff.

Excellent service
Always prompt & pleasant on the phone and the engineers that come out are also professional and provide an excellent service -would highly recommend this company and the polish chap was especially lovely

Overall the purchase of a new hot tub lid & lifter went smooth although the lead time of 18 weeks seemed a long time. The fitter who installed the lid & lifter was excellent, good communication, was on time and fitted it with no issue.
Overall very pleased

Second hand tub bought. From start to finish, great experience. A couple of minor issues with lights were highlighted and the team sorted it out. Engineer was great.

Engineer rang in advance to say when he was arriving. He diagnosed problem and fixed it straight away

Ash was very helpful and easy to make contact with. Would recommend. The hot tub is of good quality and just what we wanted!

We purchased an Rnvoy Hot tub which is amazing and used daily. Sue was outstanding through the whole process from checking out the hot tubs to find one that suits our needs, to ordering ( I was a pain as did keep changing my
Mind and asking questions) , Sue was so patient with me and understanding that this was a big investment for us. Right through to instillation and even support beyond , I have had my hot tub a year now and I can still
Phone Sue and ask for
Advice . She truly is one
Amazing lady . Thank you so much . For anyone thinking of purchasing a Hottub this is definitely the place to go.

Stuart recently installed our endless pool and we are delighted. He and the rest of the team were friendly, helpful and knowledgeable and a pleasure to deal with from first phone call to chemical balancing instructions! I cannot recommend them highly enough.

I’ve got a limelight flair which I have had for two years it’s a great hot tub very easy and low maintenance it’s been a good experience buying it from ash in sales installation team after sales and yearly checks . Would highly recommend

We’ve had our hot tub for a while and are delighted with it. Yesterday we had our first service from Paulo and he did a great job- showed up exactly when he said he’d be here, did a thorough cleaning and inspection and replaced our cover lifter. We’re really pleased with HotSpring and we’re going to use them for an annual service every year now.

Excellent sales! Sue was informative and help me choose a model based on listening to what I felt I wanted. Very helpful. I trusted her advice.

Efficient and trouble free delivery.

Great after sales service .

Would always buy Hotsprings

Very happy with the end product. We cannot speak highly enough of ‘hot tub sue’, our local expert who has gone above and beyond answering our many questions. Central office interaction was a little less reliable/efficient but we got there in the end. Delivery was challenging but a huge thank you to the delivery team for their efforts. I would strongly urge head office to develop some explanatory videos to put on line to supplement the owners manual which isn’t particularly clear/user friendly. We love our new tub though-thank you hot springs 😎

The relaxation of it is great.the instalation was quick and the understanding of how it opporates.all in all we are very happy with it. We would like to thank sue and her team for makeing this happen.from andy and tina .

I called regarding an issue with noise from my hot tub. Sam, She offered the closest appointment 28 days away and forced me to pay a £150 upfront callout fee just to book it. During the month-long wait, I emailed Sam to ask if the technician would carry a spare jet pump. Her reply was incredibly harsh and condescending, treating me like I was from a different planet for asking a basic question.The day of the visit was an absolute joke. As the technician walked up to the hot tub, he started shaking his head and openly said, "This doesn't sound good!"I left him to his inspection. When I checked on him 20 minutes later, his story completely changed. He claimed he couldn't see anything wrong. When I questioned him about the noise, he actually had the nerve to tell me, "That's normal," and firmly confirmed there was nothing wrong with the jet pump. I asked what changed his mind from his initial reaction, and he flat-out denied ever saying it sounded bad in the first place!He looked around for just a couple more minutes, packed up his tools, and dismissively said, "That's the best I can do." I expressed my disappointment because the noise was still there.The very following morning, I called a different hot tub company altogether and explained the issue. The difference was night and day. They arrived within two hours, diagnosed the issue immediately, and replaced the jet pump right then and there. It is now completely sorted.Following this, I emailed Sam to explain that I was incredibly unhappy with the service, especially since I had waited 28 days and paid £150 upfront. She told me she would follow up on the technician's paperwork and get back to me. I accepted that this is part of the process, but after 7 days of total radio silence, I had to call them back myself.When I called, I spoke to a lady named Karen, who told me Sam was off. I began explaining the situation and she asked for my postcode. Before I could even finish reading it out, Karen cut me off and replied, "Oh yes, I know who you are. I can see a note on the system to speak to a manager." Karen then promised she would personally look into it and call me back by 3:00 PM.Instead, within 10 minutes, Sam called me back—despite Karen just telling me she was off! I couldn't believe the aggressive attitude and rude tone in her voice. She snapped at me, saying: "It’s Sam from Hot Springs, I told you I would call you once I spoke to a manager..." She then told me she would speak to them and call me back again.To be fair, she did call back, but only to read out a list of excuses to justify keeping my £150. When she started reading the technician's report, I was absolutely flabbergasted. The technician had lied on his report, claiming that he had added insulation to the back of the door and around the pump to try and reduce the noise! I was the one who added that insulation myself before he ever arrived, and I have the receipts to prove it!Furthermore, I checked my home CCTV footage, and the technician was only on my property for 36 minutes, not the full 1 hour I paid for. I was never asked to sign any paperwork on the day, and I never saw him filling anything out. I have since emailed them twice asking for a copy of this alleged report, and they are completely ignoring my requests. Sam called me again later that same day. She suddenly claimed she could send a technician back out THE NEXT DAY. It is funny how I originally had to wait an agonizing 28 days. She stated that the technician needed to return to "confirm the new jet pump was suitable for the hot tub" so it would comply with warranty rules. She then had the audacity to say that ONLY if the technician was happy with it, they might consider looking at my refund as a "gesture of goodwill"! I explained to her that I was away and couldn't do it the next day. I also questioned how she could magically manufacture an appointment so quickly after making me wait a month. Instead of giving me a straight answer, Sam started aggressively speaking over me again and flat-out hung up the telephone on me.Since that phone call, I have tried calling Terese McCloud, her Area Manager, twice,both on different days. Unsurprisingly, I have received absolutely no response. I guess I will get another classic excuse—that she is away on holiday. I have also emailed both Sam and Terese explicitly stating that due to the verbal hostility, I no longer wish to receive phone calls from Sam and want all future communication in writing via email. Guess what? Total radio silence from both of them.You get the distinct feeling that the staff are just sitting around in the saleroom, passing the phone back and forth, laughing at their own customers the very people whose hard-earned money pays their wages.Hot Springs operates with zero integrity from the top down. They take your money, lie to your face. Read others review