The Home Building & Surveying Company Recenzje 

452
•
Wynik TrustScore: 4.5 na 5

4,6

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Oceniono na 3 z 5

Generally a good experience., The work was done on time and very efficiently by JJ and Brandon. My dealings with customer services were also good. However, I was left with a feeling that this was a... Zobacz więcej

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Oceniono na 5 z 5

Called on Thursday morning had adam or alex cant remember his name. Next day he came very polite seen the trouble we were having with damp coming from them subfloor. He explained what was happening... Zobacz więcej

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Oceniono na 5 z 5

We booked a damp survey through the company which was arranged promptly and the issues and recommended resolutions were explained well. We chose to get the work done through the company as we were hap... Zobacz więcej

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Oceniono na 5 z 5

A good experience all round for Damp Proof course and some rising damp. The office have been very efficient with their admin setting up appointments and issuing instuctions and the surveyor gave us a... Zobacz więcej

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Informacje dotyczące firmy

  1. Utrzymanie nieruchomości

Napisane przez firmę

With extensive expertise, Home Building & Surveying are industry leaders in damp proofing, mould remediation, wall treatments, and woodworm solutions. Our distinctive approach, tailored to each property’s unique needs, sets us apart. Whether safeguarding your property, enhancing aesthetics, or providing effective woodworm solutions, our team consistently exceeds expectations. Choose us for a dedicated partner committed to excellence and personalised service. We understand and address the distinct characteristics of your property with precision and care.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

452 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(452)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 148

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Oceniono na 2 z 5

Poor customer support

There were delays in starting the roofing work as they couldn't find a man for quite a few weeks. The job carried out was simpler than the company's surveyor's recommendation but I was only offered a discount (8%) when I asked for one. When I objected to the standard of the (allegedly completed work), the contractor returned with a burner (rather than glue) and a lot more felt which he took a morning to lay. The company didn't check the contractor's work after the second attempt so I don't feel confident about recommending the company. But the roof hasn't leaked since (mid Sept '26). As with all transactions like this, both sides can feel aggrieved. But it is hard for customers to understand trading conditions these days, given rising costs and admin so I've given this 2 stars.

4 września 2026
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Odpowiedź od The Home Building & Surveying Company

Thank you for your review, William.

We are disappointed to see a 1-star rating given the overall sequence of events and the outcome of the works, although we accept there were delays in getting the roofing work underway.

The scheduling was affected by installer availability, including our local fitter becoming unavailable, which resulted in us arranging for another installer to travel in from outside the area. We apologised for the delay at the time and worked with you to arrange an alternative date and got this sorted.

Once work commenced, the scope was simplified on site after the installers established that the redundant drainpipe did not need to be dealt with in the manner originally anticipated. When you raised this with us, we agreed to reduce the invoice by £200 to reflect the reduced scope rather than simply charging the original agreed price, although it was a very quick job and hard to deduct anything.

Following completion, you advised us after substantial rainfall that although water had collected on the roof, “not a drop” had penetrated into the building.

When you subsequently raised concerns about the finish, we did not dismiss them. We arranged a further attendance and additional roofing work was carried out. Following that visit, you emailed us thanking us for our prompt attention and confirmed that you would arrange payment.

We are therefore pleased that, as you also acknowledge in your review, the roof has not leaked since the remedial attendance.

We fully accept that the project did not run as smoothly as either party would have preferred, particularly in relation to scheduling and communication, and we will take those comments on board.

However, we do feel it is important to clarify that concerns raised about the work were responded to, a price reduction was provided when the scope changed, the contractor returned when further concerns were raised, and the roof is now performing its intended function.

Oceniono na 5 z 5

I’ve had the pleasure of dealing with…

I’ve had the pleasure of dealing with Home Building Services and I honestly can’t fault them. Great company, really professional and a genuinely good team of people.
They know their stuff when it comes to damp proofing, they turn up when they say they will, work hard and take pride in doing the job properly. Everything is well organised and communication is always spot on.
For me, the biggest thing is reliability and being able to trust the people you’re dealing with, and these guys definitely tick those boxes.
Would happily recommend Home Building Services to anyone needing damp-proofing work. Proper company, proper service and good people to deal with. 5 stars from me. 👍💯💪

3 września 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thank you, Paul. We really appreciate your kind words. Reliability, good communication and doing the job properly are exactly what we aim for, so it’s great to hear that reflected in your experience with us. It’s been a pleasure working with you too.

Oceniono na 5 z 5

Richard came out this morning and was…

Richard came out this morning and was absolutely fantastic. He arrived right on time, was extremely knowledgeable and gave me some brilliant advice on the spot.

His advice was genuinely invaluable and potentially saved me thousands of pounds. It’s rare to come across someone so helpful, honest and professional.

A genuinely great guy and I wouldn’t hesitate to recommend him. Thank you, Richard!

11 września 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thank you for such a great review. Richard will be really pleased to read this. We’re glad he was able to offer honest advice and potentially save you a lot of unnecessary expense. We really appreciate the recommendation.

Oceniono na 5 z 5

Excellent team from quote to completion of work

Excellent team from quote to completion of works. Highly recommend esp as damp proof specialists are hard to find.

24 sierpnia 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thanks for the great feedback. Really pleased you were happy with the team and how everything went. Thanks for recommending us.

Oceniono na 5 z 5

Significant damp and mould plus some rotting wood around shower tray

I had significant damp and mould plus some rotting wood around my shower tray which had clearly been leaking unnoticed for quite some time.

I therefore contacted Home Building and Surveying Company and they sent round one of their surveyors Richard who performed a very thorough non-invasive survey. Richard then provided me with a very clear explanation of what the problem was (based on his 34 years experience as a surveyor) and what the next steps were which he advised could be carried out by a plumber.

I was very grateful indeed for the honest and thorough advice provided by Richard which ended up costing me nothing even though he had called out in the pouring rain to carry out the survey.

I have no hesitation therefore in recommending this company due to their professionalism, high integrity and the excellent way in which they treat their customers.

8 września 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thanks for the review, Shaun. Glad Richard could get to the bottom of the problem and explain what needed doing. Sometimes the right advice and a good plumber are all that’s needed! We’ll pass your kind words on to him. Thanks for recommending us.

Oceniono na 1 z 5

Very disappointing follow-up after the survey

I contacted this company because I had damp affecting a couple of walls in my property and I wanted to understand what was causing it and get the necessary repairs carried out.

The surveyor attended and inspected the affected areas. He advised that one area looked like it could be caused by a leak and should be checked by a plumber, while another appeared to be related to the external wall.

During the appointment, the surveyor asked whether I had recently purchased the property and whether I had had a survey carried out before buying it. He said the damp issues appeared to have been there for some time and it was actually him who suggested that I should consider complaining to my previous surveyor and trying to recover the cost, mentioning that surveyors have insurance.

I want to be very clear about this, because it later became a major issue: I did not contact this company asking for a legal report, expert witness report or any document to use against my previous surveyor. The subject was raised by their own surveyor during the appointment. My reason for calling was much simpler, I had found damp, I wanted it investigated, and I wanted my walls fixed.

The surveyor gave me a quotation handwritten on a piece of paper. I explained that I needed a proper written report and formal quotation because the property is share of freehold and I needed to show the findings and costs to the other freeholders so we could discuss the repairs and how they would be paid for. I repeated that I wanted to get the damp sorted before it became worse. I was told that sending the report and quotation would not be a problem.

Nothing arrived, so I contacted the company to chase it. I was told that I would receive the documents that day, but they did not arrive. A few days later I contacted them again and was then told they would not provide the documents because they believed I intended to use them for legal purposes.

I found this extremely frustrating because this was not something I had ever said. In fact, the idea of complaining to my previous surveyor had been raised by their surveyor, not by me.

During one of my follow-up calls, I was also accused of not being transparent about the reason for the appointment. I found that particularly unpleasant and unfair. I had called because I had discovered damp in my property and wanted somebody to investigate it and carry out the necessary work. There was nothing more complicated than that.

If the company had decided after the visit that they did not want to provide a written report or formal quotation, they could simply have told me. Instead, I had to keep chasing, after being told the documents would be sent, and was then given an explanation which did not reflect why I had originally contacted them or what had actually been discussed during the appointment.

In the end, I was left waiting for about a week with damp that still needed dealing with, no report and no proper quotation. I couldn’t keep waiting while the problem potentially got worse, so I had to find another company and get the repairs dealt with elsewhere.

The whole situation was unnecessarily unpleasant and could have been avoided with clear and honest communication from the beginning.

I was not alone during the survey, so another person was present and heard the conversation with the surveyor.

I appreciate that the initial appointment was arranged quickly and free of charge, but based on my experience I was very disappointed with the follow-up, the communication, the way I was spoken to, and the way the purpose of my original enquiry was later characterised.

4 września 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

We note that you have also posted this complaint on Google, where we have already responded. For clarity, we would also like to explain our position here.

When you contacted us, you requested a free damp survey and quotation with a view to having the necessary remedial work carried out. As a surveyor was already working nearby, we were able to arrange the survey for that same day.

During the appointment, you advised us of your recent purchase of the property, damp issues reportedly not identified by your previous surveyor and the possibility of recovering the associated costs. It subsequently became clear that our findings could be used in connection with a potential claim involving that earlier survey.

This is different from the service originally requested. Our free surveys are provided to assess potential damp problems and prepare quotations for remedial work we may undertake. They are not independent expert witness reports, litigation reports or documents prepared for reliance in legal proceedings.

A report intended to support a claim must be formally commissioned from a suitably qualified independent surveyor or expert witness under the appropriate instructions and professional obligations.

A free survey conducted for quotation purposes cannot subsequently be converted into that type of report.

We appreciate that you expected further documentation and regret that you had to contact us for clarification. However, once the intended use became apparent, we could not provide documentation outside the scope of the survey that had been booked and we advised this.

Had this requirement been explained when the appointment was arranged, we would have advised you immediately that we were not the appropriate company to provide that service and saved all of our time.

While we respect your right to leave feedback, we do not believe this review fairly reflects the nature of the service requested or the prompt, same-day assistance provided but will still wish you all the best.

Oceniono na 5 z 5

Home building installed a DPC for me

Home building installed a DPC for me. I had just purchased my first home which signs of rising damp. A survey show some signs and the surveyor recommended the full house be done, which made perfect sense for the guarantee to cover the whole house
Excellent staff and the job was done very professionally. Installer explained all he was doing and once completed clean up after. I was satisfied and impressed with all the work and staff
Joe. Rothwell Yorkshire

28 sierpnia 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thanks for taking the time to leave us a review, Joe. Really pleased you were happy with the work and the team. We hope you’re settling into your first home nicely!

Oceniono na 5 z 5

From the surveyor to on site guys

From the surveyor to on site guys, there were very professional, explained everything that was going to be done, answering my questions and left everything clean and tidy

7 sierpnia 2026
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Odpowiedź od The Home Building & Surveying Company

Thank you so much for your review, Shelly! We’re really pleased to hear you were happy with the team and that everything was explained clearly and left clean and tidy. We really appreciate you taking the time to share your experience. It means a lot to us!

Oceniono na 5 z 5

On time

On time, clean and tidy, plus work was done to good standard. Staff polite and helpful. All you need to get a job done.

28 lipca 2026
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Odpowiedź od The Home Building & Surveying Company

Thanks so much for the great review. Really appreciate you taking the time to leave this. Glad everything went smoothly and you were happy with the work and the team. Thanks again for recommending us, it means a lot!

Oceniono na 5 z 5

The team is key

After a small false start on my project the team kicked in and made every effort to make sure I was happy and that the work was to the best standard and requirements.

30 lipca 2026
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Odpowiedź od The Home Building & Surveying Company

Thank you for your review. We’re pleased the team got things back on track and delivered the high standard of work we expect. We appreciate your patience and feedback.

Oceniono na 5 z 5

Had two lads around today SR8 (sorry…

Had two lads around today SR8 (sorry can’t remember there names). Called me up before let me know est time of arrival. Got here hit it off straight away. Told me what they were doing PIV, New Fan in kitchen and 3 trickle vents. Got to say so quick, tidy and pride took in the job. I would definitely recommend 10/10. Bertie Bassett and Roland Rat 👍

3 sierpnia 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thank you for the brilliant review! Great to hear the lads were friendly, tidy and kept you informed throughout. Our teams always take great pride in their work, so it’s lovely to see that recognised. We really appreciate the recommendation 👍

Oceniono na 5 z 5

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I cannot recommend home building and surveying company highly enough. From start to finish, the whole team has been absolutely outstanding.

A big thank you to Peter the surveyor, who was professional, knowledgeable, and explained everything clearly from the very beginning. Tierey carried out the damp proof course to an exceptionally high standard, and Dan and Paul did a fantastic job on the drainage, guttering, and plastering. Their workmanship was first-class.

The team was always prompt, polite, hardworking, and respectful of my home. They kept everything clean and tidy throughout the job and were completely transparent, taking the time to explain each stage of the work so I always knew exactly what was happening.

The quality of the workmanship has been excellent, and it's clear they take real pride in what they do. They're genuinely great lads and a credit to the company.

If you're looking for honest, reliable professionals who deliver top-quality work, I would recommend home building and surveying company without hesitation. A well-deserved five stars!

31 lipca 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thank you for such a lovely review. We’re really pleased you’re happy with the work. We’ll pass your kind words on to Peter, Tierey, Dan and Paul. They’ll really appreciate them. Thanks again for choosing us and for taking the time to leave such great feedback.

Oceniono na 5 z 5

Jeremy and Taylor were punctual and…

Jeremy and Taylor were punctual and extremely tidy. The work was done to a high standard. I was very impressed by the work done.

23 lipca 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thanks Sue, really pleased you’re happy with the work. We’ll pass your kind words on to Jeremy and Taylor.

Oceniono na 5 z 5

So far I’ve just had the survey and…

So far I’ve just had the survey and works outlined on my property, but the surveyor Stewart was incredibly knowledgable and friendly, made great suggestions and helped define what I need with clear reason and demonstration

21 lipca 2026
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Odpowiedź od The Home Building & Surveying Company

Thanks for your great review, Johnathan. It's great to hear Stewart was able to answer your questions and clearly explain the options available. We'll make sure he sees your feedback.

Oceniono na 5 z 5

This is the most professional building…

This is the most professional building company I have ever used. From Richard who did the survey, everyone in the office, and John who did the work - all were excellent. The pricing was fair and transparent and the outline of the work very detailed so I knew exactly what to expect and was carried out exactly. My property was treated with care and respect and everywhere left clean and tidy.

13 lipca 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

We really appreciate you taking the time to share your experience. It means a great deal to hear that Richard, our office team, and John all made such a positive impression. We pride ourselves on providing clear communication, transparent pricing, and high-quality workmanship, so we're delighted that everything met your expectations. Thank you for trusting us with your property, and we hope to be of assistance again in the future.

Oceniono na 5 z 5

Good work

Efficient friendly workers. Cleared up well. Job well done

3 czerwca 2026
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Odpowiedź od The Home Building & Surveying Company

Thanks Norman, really appreciate the feedback. Glad the lads were friendly, efficient and left everything clean and tidy. Thanks again for choosing us.

Oceniono na 5 z 5

Excellent service

Excellent service. Free call out, walls checked and nothing required. No charge.

16 lipca 2026
Opinia niezależna
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Odpowiedź od The Home Building & Surveying Company

Thanks Robert, glad we could help and give you some peace of mind. Really appreciate the review.

Oceniono na 5 z 5

Staff were amazing

Staff were amazing, quick, thorough and professional

14 lipca 2026
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Odpowiedź od The Home Building & Surveying Company

Thanks Bradley, really appreciate the review. Great to hear the team were quick, thorough and professional. We’ll make sure your kind words are passed on to them.

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