Saga Holidays Recenzje 

3153
•
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This review is for the booking procedure. I booked short notice for a November/December holiday. I spoke with a booking clerk, RUBY, who was extremely pleasant and helpful throughout. She made absolut... Zobacz więcej

Oceniono na 5 z 5

I ran to confirm the holiday which I have seen on the webb, ( Sorry I cant remeber the name of the gentleman who atteded me) He was absolutely fantastic and helpful. It took not time at all to booked... Zobacz więcej

Oceniono na 3 z 5

Checking for Food and Wine in Cadiz. In February. The young girl tried to be very helpful but didn’t know any Spanish names and thought Cadiz was spelt with a K so couldn’t find it. People whose job... Zobacz więcej

Oceniono na 4 z 5

Harley (laid low by food poisoning at one point) made every effort to answer pretty basic questions due to the lack of information supplied for the trip details. This included cabin layouts, sizes and... Zobacz więcej

Informacje dotyczące firmy

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Napisane przez firmę

EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 74% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(3153)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 481

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Oceniono na 5 z 5

An excellent experience!

An excellent experience with an outstanding Guide, Daniel, who thoroughly researched all areas visited prior to arrival and went above and beyond answering questions through further research, and taking a genuine interest in all the guests. Daniel enhanced the 3000+ mile journey through the USA National Parks, with efficiency, patience, and with a good sense of humor. Well done, Daniel! You are an asset to SAGA! The trip itself was well-balanced. The driver, Teddy, was very professional and helpful, again with a lovely sense of good humour. He kept his vehicle, which he named 'Ghost', exceptionally clean.

18 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Robin,

Thank you for taking the time to share your feedback. We are delighted to hear that Daniel and Teddy helped make your journey so memorable. Their commitment to creating a rewarding experience for every guest is something we greatly value, and we’ll make sure to pass on your kind words.

We appreciate your recognition of the team’s efforts and are thrilled you enjoyed such a rewarding adventure with us. We hope to welcome you on another Saga holiday in the future.

Best Wishes,
Nick
Saga Holidays

Oceniono na 1 z 5

Shambolic.

My very elderly mum is just back from a holiday with Saga. The tour guide was apparently incredibly rude, disorganised and lied. Would NOT recommend. They complained but it was a shambles. No assistance, no meals when promised.

4 lipca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Geoff,
We are extremely concerned to receive your review and are sorry to learn that your mother may not have had the experience we would have expected.
We would very much like the opportunity to discuss them directly with her.
Please could you contact our Guest Experience team at customerservices@sagatravelgroup.com with your mother's contact details and booking reference number.
We want to reassure you that all feedback is taken seriously, and once we have the relevant details, a member of the team will conduct a full review of the holiday experience and contact your mother by her preferred communication.
We look forward to hearing from you and assisting further.
Kind regards
Thomas
Saga Travel

Oceniono na 5 z 5

The advisor was very helpful and helped…

The advisor was very helpful and helped guide me through all the details

4 lipca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Alan
Thank you for your amazing feedback, we are pleased you felt supported during your booking journey.
Kind regards
Thomas
Saga Travel

Oceniono na 5 z 5

Superb advisor.

So far, I have only experienced the booking experience.
It is several years since I last travelled with Saga but booking today was an absolute delight. I was fortunate enough to be put through to Graham. He answered all my queries, advised me on possibly the best date to choose and when I asked if he could hold the reservation for an hour while I contacted a friend, he said he would call me back at 1pm. This he did, and the booking went smoothly. I am now really looking forward to the holiday next year but could not have wished to have been in touch with a more efficient and delightful advisor. Thank you Graham.

1 lipca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Pippa,

Thank you for taking the time to share your feedback. We are delighted to hear that Graham provided great support throughout your booking. It's wonderful to know he was able to answer your questions, offer helpful guidance, and make sure that everything was arranged around your plans.

We will make sure to pass on your kind words and we hope you have a fantastic trip next year.

Best Wishes,
Deb
Saga Holidays

Oceniono na 5 z 5

The Polish Tour - Warsaw, Wroclaw & Krakow

What made the experience great was our tour manager, Colin, & our driver Dom.

The scenery & history was everything that I thought it would be, & more in some cases, but this was because Colin adapted excursions to allow me to fully participate in the tour. He problem solved along the way with the aim of making me feel included.

I am a full-time wheelchair user & these tours work very well for me, & my Dad. You very quickly get to meet the other travellers & during this shared experience we become a tight group where we all look out for each other. They also looked out for me & were always present offering a hand when needed. I very much appreciated that.

It was quite a physically demanding tour, however, if you wanted to take things at a slower pace there is plenty of free time. Also, you're under no pressure to go on the excursions.

I would highly recommend this tour. There is plenty to see, to eat, & the hotels were good. My adapted room in each hotel suited my needs. Big shout out, again, to Colin! I can't thank him enough.

16 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Deb,

Thank you for sharing such a thoughtful review. We’re so pleased to hear how much you enjoyed your time in Poland and that the journey was made even more special by Colin and Dom's support.

It’s wonderful to know that the care and attention shown throughout the trip helped create an inclusive and comfortable experience for you. We’re especially glad that the team’s flexibility and willingness to adapt arrangements meant you could fully enjoy each part of the itinerary.

It also sounds like the group atmosphere played a big part in your holiday, which is exactly what we hope for on our tours.

We really appreciate your recommendation and your kind recognition of Colin’s efforts. We’ll make sure to share your feedback with him and the team and we look forward to you joining us again soon.

Best Wishes,
Nick
Saga Holidays

Oceniono na 5 z 5

Saga holidays booking process

This review is relating to the holiday booking process.
I was very pleased with the booking process of our planned 2027 holiday to New Zealand, after a fair amount of research into the Saga tour content we felt with the discounts applied it represented good value for money. Annette the member of staff I spoke with at the Saga call centre provided an excellent run down on all aspects of what we will expect from the Great New Zealand Discovery tour and went into good detail to ensure I was fully appraised. My questions were answered directly by Annette or I was guided as to when the information would become available as the finer tour details would be released.
Overall a very good experience, thank you.

26 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Frank,

Thank you for taking the time to share your feedback. We’re delighted to hear that your booking experience left such a positive impression and that Annette was so helpful and knowledgeable throughout the process.

It’s great to know you felt confident in your decision after your research and that the information provided helped bring your New Zealand adventure to life. We’ll make sure to pass on your kind words and we hope you have a wonderful trip.

Best Wishes,

Nick
Saga Holidays

Oceniono na 3 z 5

Good for all inclusive but several down points …

We were on sprit of discovery and went to Portugal, Spain and France at the end of April. Love the all inclusive with car to port and back ( shared). Service is first class. Particularly in the bars.. Entertainment was very good with something for everyone.
Several down sides however
The food was strangely variable, including in the specialty restaurants. Could be very good, particularly the steaks. And the grill restaurant for breakfast.
But we also had several meals where the food was bland or the meat or fish was dry or overcooked
Also found the Information on exersions was not really sufficient and we made a couple of bad choices. Some were too short or were not very interesting. Often better to use the free shuttle service and do your own thing unless you are worried about getting around in a strange place. Not enough time in ports however to explore very much.
Also note that despite advertising saying for over 50's the age group is mostly people on there 80's.

27 kwietnia 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Jenny,

Thank you for taking the time to share your feedback. We're really pleased you enjoyed the all inclusive offering, the service from our team, and the onboard entertainment, it's great to know these elements stood out during your trip.

We’re sorry to hear that some aspects didn’t meet with your expectations. Consistency in our dining experience is very important to us, so it’s disappointing to learn that some meals fell short. Your comments will be shared with our culinary teams to help identify improvements.

We also appreciate your thoughts on shore experiences and the level of detail provided. Choosing the right excursions can make a big difference to a holiday, and your feedback will help us review how we present and describe these options to make sure that there is clearer guidance for future guests.

Thank you again for your balanced review, we hope to have the opportunity to welcome you back in the future.

Best Wishes,
Deb
Saga Holidays

Oceniono na 3 z 5

My experience of the Saga Greek Island…

My experience of the Saga Greek Island Medley holiday was mixed.

The pick-up and return services were great, and I couldn’t fault them. This definitely beats driving yourself.

However, upon arrival in Rhodes, we were not greeted by our tour manager as promised. Instead, we wandered aimlessly around arrivals with other Saga guests until a lady approached us. She explained that the tour manager had not arrived from the UK and had been booked on a later flight, so she would not arrive until the next day. Since there was no Saga staff to greet us at the hotel, we checked ourselves in and explored the hotel, familiarising ourselves with the dining arrangements and so on, as our rooms were not ready.

The Atki Imperial hotel was huge, with almost 2000 guests, five restaurants, and eight bars. We were surprised that Saga had chosen this hotel, as it was very large and noisy. Most of our group went out to get away from the noise.
The food at the hotel was excellent, with a great selection of freshly cooked food and friendly, efficient staff. It’s a great hotel for families looking for a good all-inclusive stay but I don’t think it is suited to a Saga group. The rooms were comfortable, and the hotel was spotless.
Whist in Rhodes there was an inclusive walking tour with a local guide. The tour was ok but it started at 2.30pm so it was very hot, an earlier start would have been better.

For our transfer to Symi, our tour manager had booked us on the early ferry so that we could have breakfast at the hotel in Symi. However, upon arrival at the Pedi Beach hotel, we were informed that breakfast was not available and that rooms would not be ready until that afternoon. This was a poor decision by the tour manager and was not well received by the group. We were offered breakfast for 18 euros each but of course we had already paid Saga for this meal but there was no offer of recompense..
The Pedi Beach Hotel was a lovely place, small, friendly, and with a beautiful location. The only downside was the food. On the first night, they ran out of the main food items before half of the group had been fed and the manager at the hotel blamed us for eating too much! The remaining three nights, the food was repetitive and poorly prepared. Some of the group even went out to eat after the second night.That aside, I would definitely stay again just for the room. There’s a local bus that runs every hour into the Symi centre for just 2.5 euros.
Whist here we had a boat trip to a monastery but we couldn’t go in as there was christenings in progress. this was followed by a lunch and swim stop which was very enjoyable.

Our transfer to Leros was a bit hectic, but otherwise, it was okay. The hotel was nice enough, but the rooms were very dated and badly in need of renovation. The disappointing thing was that the All-Inclusive guests were treated very differently to those staying on an alternative board arrangement. There were significant differences between the food and drinks served to AIl inclusive guests and others. AI inclusive guests received different coffee cups and glasses, different coffee, orange juice, alcohol, and so on. This hotel is probably equivalent to a UK three-star hotel. We had a tour in Leros which was most enjoyable.

On our return to Rhodes we had a tour to Lindos sold as being beautiful but unfortunately that is no longer the case its just rows of shops selling overpriced tat. We arrived at the hottest part of the day, and we were advised not to attempt to visit the Acropolis as there would not be enough time, this turned out to be a wasted day.

In conclusion, I had a great time visiting the Greek islands, but I wouldn’t recommend this Saga trip. I don’t think Saga delivered on their brochure promise.

3 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi,

Thank you for taking the time to share such a detailed review of your experience. We’re really pleased to hear that you enjoyed the convenience of the included transfers and that you were able to explore some beautiful destinations throughout the trip. It’s also great to know there were aspects of the hotels, such as cleanliness and location in parts, that you appreciated.

However, we are very sorry that some elements of the holiday did not meet expectations. The lack of a representative on arrival in Rhodes and the resulting confusion is not the welcoming start we aim to provide, and we fully understand how frustrating and unsettling this must have been.

We’re also disappointed to hear your comments regarding the hotel choice in Rhodes and the overall suitability for this style of tour. Your feedback about the atmosphere, as well as the timing and organisation of excursions, has been noted carefully. Please be assured that your comments will be shared with the relevant teams to review and identify where improvements can be made.

We appreciate you highlighting these points, as they help us better understand areas for improvement. Thank you again for your honest and balanced feedback. While we’re glad you were still able to enjoy visiting the Greek islands, we’re sorry the trip did not live up to expectations overall, and we do hope we’ll have the opportunity to provide you with a much improved experience in the future.

Best Wishes,
Deb
Saga Holidays

Oceniono na 5 z 5

Adriatic coastal trip

I cannot praise saga enough. Meeting at airport to assist check in, meet at destination brilliant. The staff and tour guide on trip were fantastic, this trip for me has been amazing.

12 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Pauline,

Thank you for your wonderful feedback. We’re delighted to hear how much you enjoyed your Adriatic coastal trip and that everything ran so smoothly from start to finish.

It’s especially great to know that the local team and tour guide helped create such a memorable experience for you.

Your kind words mean a lot, and we hope to welcome you on another fantastic holiday again soon.

Best Wishes,
Deb
Saga Holidays

Oceniono na 4 z 5

Greek Island Medley June 2026

Greek Island Medley June 2026. Unfortunately the poor choice of hotel in Rhodes for the first 3 nights and last 4 nights of the tour was not great . It was massive maybe 1000 people, noisy , chaotic meal times , lots of families and not at all relaxing. This represented in effect half the holiday and to a degree spoilt the holiday but with a great supportive group and tour leader we stayed positive. Symi and Leros great. Ideally another Island could be added eg.Patmos or Kalymnos and less nights in Rhodes. Was told my feedback would be passed on. Everyone in group of 27 felt the same disappointment on what was an almost 3k trip.

3 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Brian,

Thank you for taking the time to share your feedback with us. We are really pleased to hear that you enjoyed parts of your holiday, particularly your time in Symi and Leros, and that the support of your tour leader and fellow travellers helped keep the experience positive.

We are very sorry, however, that the hotel in Rhodes did not meet expectations. We understand how important accommodation is to the overall enjoyment of a trip, and it’s disappointing to hear that the size, atmosphere and dining experience impacted your time there. Your comments regarding the balance of the itinerary have also been noted, including the suggestion of spending more time on other islands.

Please be assured that your feedback, along with the wider group’s views, is being taken seriously and will be reviewed by our product team as part of our ongoing efforts to improve our tours.

Thank you again for your honest comments, and we do hope to have the opportunity to provide you with a more enjoyable experience in the future.

Best Wishes,
Deb
Saga Holidays

Oceniono na 5 z 5

Knowledgeable travel consultants and excellent tours.

I spoke to Sandra and then Melissa a day later to confirm the booking, a tour of northern India’s Golden Triangle. Asked a lot of questions about the itinerary which clarified how the tour worked.
Went ahead and booked an efficient process after everything was clearly explained about visas, and their Indian contacts.
Will use them again, highly recommended knowledgeable travel consultants.

19 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Keith,

Thank you for your fantastic feedback. We’re delighted to hear that Sandra and Melissa provided such clear and helpful guidance while planning your Golden Triangle tour.

It’s great to know they were able to answer your questions and make sure that you felt confident in how everything would work. We really appreciate your recommendation and kind words.

We hope you have a wonderful holiday and and we look forward to helping you plan another memorable trip in the future.

Best Wishes,
Deb
Saga Holidays

Oceniono na 5 z 5

Outstanding communication

Outstanding communication. Just so reassuring to be able to speak to someone. Would highly recommend

19 czerwca 2026
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Odpowiedź od Saga Holidays

Hi Leanda,

Thank you for taking the time to share your review. We are so pleased to hear that our team were able to reassure you about your booking and we hope you have a wonderful holiday.

Best Wishes,
Deb
Saga Holidays

Oceniono na 5 z 5

Captivating Norway

Great varied trip - well organised and tour manager very good at communicating with the group and sorting out any issues

17 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Maz,

Thank you for your lovely feedback. We’re so pleased you enjoyed the variety the trip offered and that everything ran smoothly. It’s great to hear that your Tour Manager looked after you all so well.

We will pass on your kind words and we hope to welcome you on another adventure soon.

Best Wishes,
Deb
Saga Holidays

Oceniono na 5 z 5

fast track late booking…

Late booking organised by agent Melanie, could not have been handled better.
enquiry afternoon15th holiday confirmed and paid for 16th pm.

16 czerwca 2026
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Odpowiedź od Saga Holidays

Hi Patricia,

Thank you for your wonderful feedback. We are so pleased to hear everything came together smoothly and quickly for your trip. Melanie will be delighted to know her support made such a positive difference. We really appreciate you taking the time to share your experience and hope you have an amazing holiday.

Best Wishes,
Nick
Saga Holidays

Oceniono na 5 z 5

Great booking process

I have just booked our first holiday with Saga. The agent, Nadia, was very friendly and clear. She was able to answer all my questions. Full marks for the booking process! Hoping the rest of our Saga experience is just as stress-free and enjoyable

16 czerwca 2026
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Odpowiedź od Saga Holidays

Hi Kathy,

Thank you for your kind words. We are delighted to hear your booking experience was so smooth and that Nadia was able to guide you clearly and confidently every step of the way. It’s great to know all your questions were answered and you felt well looked after. We really appreciate your feedback and hope you have a wonderful holiday.

Best Wishes,
Nick
Saga Holidays

Oceniono na 5 z 5

Easy peasy booking experience

Booking my holiday with a real person via phone conversation was a positive experience, your agent was very pleasant helpful, and patient, only downside was the phone number wasn’t easy to find the one on website is incorrect

15 czerwca 2026
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Odpowiedź od Saga Holidays

Hi Ann,

Thank you for your lovely feedback. We are so pleased you enjoyed booking over the phone and that our team made the experience easy and comfortable for you.

We’re sorry to hear about the difficulty finding the correct phone number, your feedback is really helpful, and we’ll make sure this is looked into so it’s clearer and easier for others to get in touch.

We appreciate you choosing us and hope you have a fantastic holiday.

Best Wishes,
Nick
Saga Holidays

Oceniono na 5 z 5

Prompt, helpful ans efficient.

Our phone call was answered immediately, and Graham was able to answer all our questions and get out ideal holiday booked and confirmed in a few minutes.

15 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Christopher,

Thank you for taking the time to share your review. We are delighted to hear that Graham was able to answer all your queries and help you confirm your booking.

We will pass on your kind words and we hope you have a wonderful holiday.

Best Wishes,
Nick
Saga Holidays

Oceniono na 5 z 5

Outstanding Help and a Better Price Too

Melisa was brilliant from start to finish.
She took the time to properly check availability for us and even found an option a week later at a better price. She guided us expertly through every step of the booking process, and we felt completely looked after throughout. A really professional, reassuring service.

15 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Sy,

Thank you for taking the time to share your feedback for Melissa. We are delighted to hear that you have been able to confirm the holiday you wanted. We will pass on your kind words and hope you have a wonderful trip.

Best Wishes,
Nick
Saga Holidays

Oceniono na 5 z 5

Excellent customer serviceChanda took my booking over the phone

Chanda took my booking over the phone. He was so patient with me. He explained everything, gave me time to check that my travel partner was happy with everything. He then called me back to confirm my booking .
Excellent ambassador for Saga.
Thank you

13 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Yvonne,

Thank you for taking the time to share such wonderful feedback. We are delighted to hear that Chanda provided such great service throughout your booking. We will pass on your kind words, which will mean a great deal to him. We appreciate your recognition and hope you have a wonderful holiday.

Best Wishes,
Deb
Saga Holidays

Oceniono na 5 z 5

Unfortunately I had to cancel my…

Unfortunately I had to cancel my holiday at short notice due to a serious family illness. I was very impressed with the way it was dealt with . Very kind and compassionate.

12 czerwca 2026
Opinia niezależna
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Odpowiedź od Saga Holidays

Hi Gilly,

Thank you for sharing your experience with us during what must have been a very difficult time. We’re so sorry to hear about your family illness, but we’re glad our team could support you with compassion when you needed it most. Your kind words truly mean a lot and we hope to be able to assist you again in the future.

Best Wishes,
Deb
Saga Holidays

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